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Tendacare

41 The Street, Ashtead KT21 1AA
Tendacare Logo
Tendacare logo
Tendacare, Ashtead
Tendacare, Ashtead
Tendacare, Ashtead

Tendacare is a well-established, family-run home care provider with over 30 years of experience supporting adults across Great Bookham, Fetcham, Leatherhead, Ashtead, Epsom and the surrounding areas. The organisation has built a strong reputation for delivering reliable, person-centred care that enables people to remain safe, comfortable and independent in their own homes.

Many members of the care team have worked for Tendacare for a number of years, reflecting a commitment to...  

Care Provided by Tendacare

Types of Home Care

  • Visiting Care

Minimum Visit Duration (Visiting Care)

  • 15 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Daily Charges per Person

  • Hourly Visiting Care Fees: £36 - £38.99
We also offer 1/4hr medication visits, 1/2hr and 3/4hr visits, please enquire for these rates
Weekend and unsocial hours attract an uplift to these rates
There are no charges for assessment or obligation to commence a care package

We have a discount payment system in place for larger packages of care

The price(s) shown are provided by the agency. Contact Tendacare for full pricing details and T&Cs.

Contact Tendacare to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Owner

  • Susan Smith
  • Private Owned

Person in charge

  • Susan Smith (Manager)

Tendacare Reviews (89)

10

Tendacare has a Review Score of 10 (9.992) out of 10, based on 22 reviews in the last 2 years. Over all time Tendacare has 89 reviews.

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Showing 89 reviews matching selected criteria
Review from J F (Daughter of Client) published on 1 March 2017 Submitted via Postal Card
Overall Experience
A totally professional service.
Very caring and without their help I would not have been able to keep Dad at home as he dearly wanted.

Thanks to them all.

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Review from C S (Client / Service User) published on 8 September 2016 Submitted via Postal Card
Overall Experience

I have had carers from Tendacare for over a year now. I have 3 visits a week. I have both physical and mental disorders and my carer is always very kind and caring. I have help showering, getting dressed and drying my hair. Also changing my bed and taking the rubbish away. All this is done in such a way that I never feel embarrassed. I have a main carer who comes but if for any reason she can't come, then I am phoned and told who is coming. I have had 5 of them and each one gives the same high standard.

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Review from Lorelly C (Daughter of Client) published on 11 July 2016 Submitted via Postal Card
Overall Experience
We (my brother and I) used Tendacare to assist our 24/7 carers with personal care for our elderly bed-bound mother, both in the morning and evening during her end of life care.

Using their experience, they helped the 24/7 carers with washing and changing our mother during these difficult weeks. They were kind and efficient, but occasionally slightly late, due to difficulties encountered with earlier visits to others.

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Review from Sarah M (Daughter of Client) published on 2 June 2016 Submitted via Postal Card
Overall Experience

Throughout the process of dealing with Tendacare they have always shown compassion, been helpful and flexible. All the staff have been polite, respectful and caring. As well as the support for my mother, they have always supported me both in a practical and emotional sense.

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Review from Allan J (Son of Client) published on 16 May 2016 Submitted via Website
Overall Experience
The Tendacare team looked after both my parents, most recently my father over a two year period. They always acted with the utmost care, compassion, dignity, professionalism and friendly manner.

They made a huge positive difference to my parents and enabled them to continue to live in their own home, which was their wish. The family also greatly appreciated the support of the Tendacare team and the knowledge our parents were in such good hands.

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Review from D O (Wife of Client) published on 28 January 2016 Submitted via Postal Card
Overall Experience
My husband has a brain tumour, which is inoperable. We were recommended to us Tendacare by the district nurse team. We are very happy to have them come into our home. They provide a great support in helping with my husband's personal hygiene in a friendly, efficient way. Nearly always arriving promptly, and if required would provide a light breakfast.

I trust them completely and would not hesitate to pass their company name onto others . Having a regular staff member is important to us too.

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Review from Lloyd H (Son of Client) published on 14 January 2016 Submitted via Postal Card
Overall Experience

Fantastic support form all the team. Excellent response to changing care needs. Always available for advice and support.

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Review from D M (Mother of Client) published on 11 January 2016 Submitted via Postal Card
Overall Experience

I have my daughter home for different weeks during the year. Tendacare have always fitted us in, my daughter is wheelchair bound has CP. They are efficient; the ladies who visit us are all friendly, they make her laugh, she loves having them in to help her shower and dress and cannot manage without them.

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Review from Richard O (Friend of Client) published on 29 October 2015 Submitted via Postal Card
Overall Experience

Tendacare came highly recommended to us for my mother-in-law several years ago and have fully justified their reputation; we had no hesitation in approaching them for our neighbour. Their staff have been unfailingly professional, caring and reliable. Timing of visits was generally good; and understandably, given that there are inevitable emergencies on occasion, they were sometimes delayed. Staff let us know if they had any concerns about our neighbour.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 August 2019
Overall Good
  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

News (0)

News

There are no news items for Tendacare.

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Tendacare.

Meet the Team (1)

Susan Smith Job Title: Registered Manager Joined: 1991
Susan Smith
My name is Sue Smith and I am the owner and registered manager of Tendacare.
It is over 30 years since I had the 'dream' of having my own business. When leaving school I trained as a nurse and after a few years of working in various staff nursing posts, I became a district nurse and worked in the community.
During this time I could see there was a need arising for people to be able to organise and be in control of the support they needed at home with personal care needs and gradually Tendacare was born and the business grew.

Now I continue to be responsible for leading and directing the homecare service that we provide employing 50 staff who share the same commitment and values as I had when it first began. With pride, I can say that Tendacare has a really good team of staff who know and understand how to set up and follow through packages of care that will give the outcomes our clients desire.

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