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Westminster Homecare (Norwich) has a Review Score of 8.8 (8.833) out of 10, based on 7 reviews in the last 2 years.
Over all time Westminster Homecare (Norwich) has 8 reviews.
5.0 out of 5
5.0 out of 5
Thank you for taking the time to share your positive experience with Westminster Homecare. We are genuinely delighted to hear that our team has been able to meet your needs with compassion. Listening and understanding each individual's unique requirements are the heart of what we do, and we're so pleased to know that our carers have been able to provide the support and care you need. Your kind words are a tremendous encouragement to continue delivering compassionate and attentive care. Best wishes.
5.0 out of 5
Many thanks for taking the time to write this review. Westminster Homecare strive to provide excellent service and support to our valued service users. Your feedback will be shared with our care team here at the Norwich branch.
5.0 out of 5
Thank you for sharing heartfelt feedback; we are deeply moved by your kind words about our carers and the care they provided to your husband during such a challenging situation. Ensuring dignity and comfort for those we care for is at the heart of everything we do, and it means so much that we can make a difference during his palliative care journey. Your gratitude truly touches us; we are honoured to have been there for you and your family. Wishing you strength and peace in the days ahead. Take care.
4.0 out of 5
Thank you so much for sharing your thoughtful feedback. We are pleased that our carers are committed to understanding and meeting your complex needs. Your emphasis on mutual respect aligns perfectly with our values at Westminster Homecare. We are grateful for your husband's support in the training process and appreciate the collaborative effort to ensure your care is tailored to your requirements. Your insights are invaluable in helping us continually improve our services. Thank you for being a part of our community.
3.0 out of 5
We sincerely apologise for the inconvenience caused by the timing issues you have experienced. We understand the importance of punctuality in our services, and your feedback is crucial to us. We are taking immediate steps to address this issue with our scheduling team. Rest assured, we're committed to ensuring that your care needs are met efficiently and promptly. Please know that your comfort and satisfaction are our top priorities, and we are here to ensure your experience is nothing short of exceptional. Thank you for bringing this to our attention, and we appreciate your understanding as we work to improve our service delivery.
1.0 out of 5
We truly appreciate you taking time to share your thoughts with us, and we want to extend our sincere apologies for the dissatisfaction experienced. Your feedback is invaluable, and we are truly sorry that our service has not met the expectations.
Please know that we are actively investigating the issue you have raised and taking immediate steps to address them. It is our absolute commitment to provide exceptional care, and we deeply regret that you have not felt the full benefit of our service.
We understand how crucial it is for you to feel confident and at ease with our team. Rest assured, we are implementing additional training and support measures to ensure our staff is well-equipped and well-trained to meet your standards.
We genuinely apologise for the inconvenience and thank you for understanding, we sincerely hope to have the opportunity to provide you with a more positive experience in the future.
Kind Regards
5.0 out of 5
Thank you for the lovely review. We are pleased to see that the care your brother is receiving is having a positive impact on him. This will be fed back to our staff. If we are able to assist further then please do contact us.
The Review Score of 8.8 (8.833) out of 10 for Westminster Homecare (Norwich) is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Westminster Homecare (Norwich) is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5There are no team members posted.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Westminster Homecare (Norwich) to verify any information. View our terms and conditions. Westminster Homecare (Norwich) has an Basic Service - more info.
