Alina Homecare Bromsgrove

Harris Business Park, Hanbury Road, Stoke Prior, Bromsgrove B60 4FG
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9.8 90 Reviews
  • Alina Homecare Bromsgrove, Bromsgrove
Alina Homecare Bromsgrove is a provider of high-quality home care services to those who live in Bromsgrove and the surrounding towns who wish to remain living independently at home for as long as possible.

The branch has been operating for many years within Worcestershire including: Barnt Green, Bewdley, Bromsgrove, Hagley, Kidderminster, Rednal, Redditch, Rubery, Stourbridge and Stourport-on-Severn.

Alina Homecare offers a range of services including live-in care, personal care and dementia care. Respite care is available for those who require a break from their caring duties.

Staff are specially selected for their compassion and previous care experience and treat individuals with the dignity and respect that they deserve.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

We pride ourselves on providing excellent quality Home Care at competitive prices.
The costs of Home Care will vary depending on the type of care you need, how often you need it, and where you live. We offer everything from short visits to 24 hour Live In Care. If you have more complex needs, you may need two Home Carers per visit, so we can provide a cost for this too.
Live-in Care is generally considered to be a cost effective alternative to living in a care home, whilst still providing a level of independence. Everyone’s needs are different so the costs of Live-in Care can vary depending on the level of care required. Unlike other Home Care options, the costs of our Live-in Care remains the same wherever you live across the South of England.
We adapt our Home Care services to suit your specific requirements. Our Home Care costs include a personalised care plan, ensuring your care suits your needs, wishes and budget.
We want to make arranging Home Care as simple and easy as possible. When you contact your local Team, we’ll work with you to design a customised care plan. Once you choose our service, your care plan is kept under constant review so that it continues to suit you.
Your home. Your care. Your choice.

Good to Know

Group/Owner

Person in charge

  • Janice Williams (Branch Manager)

Alina Homecare Bromsgrove Reviews (90)

Total of 90, showing 41-60
9.8

Alina Homecare Bromsgrove has a Review Score of 9.8 (9.830) out of 10, based on 17 reviews in the last 2 years. Over all time Alina Homecare Bromsgrove has 90 reviews.

Overall Experience

  • 79
  • 11
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Date Published

90
7
10
17
73

Review from J O (Daughter of Client) published on 9 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been delighted with the overall standard of care and support given by Alina Homecare Bromsgrove. The management are very approachable and organised with a nothing is too much trouble approach. The care and support given to my mother at home is wonderful and carried out in a manner that is professional
and with care and compassion which makes her feel happy and secure. Therefore enabling her family to feel reassured.

Reply from Janice Williams, Branch Manager at Alina Homecare Bromsgrove

Thank you for taking the time to leave us such a positive review and we’re pleased the care we provide leaves you feeling reassured.

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Review from Sean J (Son of Client) published on 7 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alina care for my Dad of whom have been excellent in all care for him, without the care in place for my Dad I feel that he would not be with us today as he had given up on life since losing his wife/my mom. He turned to drink more and his hygiene was not good, some nights he would not go home and sleep
on benches, also he was in and out of hospital due to falls. Since Alina care have been caring for him he has turned a corner - his hygiene now is excellent, his wellbeing overall has come on excellently, and feel this has been achieved by Alina care and should be very proud of all staff. All in all, I could not ever be able to thank every member of staff for all they have done and continue to care for my Dad, and would recommend to all. Thank you Alina Homecare.

Reply from Janice Williams, Branch Manager at Alina Homecare Bromsgrove

Thank you for taking the time to post such a wonderful review. We are pleased we have been able to help your dad "turn a corner" and it is our complete pleasure to provide his care package.

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Review from D R (Client) published on 2 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Received the best services. Excellent.

Reply from Janice Williams, Branch Manager at Alina Homecare Bromsgrove

Thank you for taking the time to leave us a review, we really do appreciate it.

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Review from Claire R (Client) published on 14 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good service, carers are really professional, caring and helpful.

Reply from Janice Williams, Branch Manager at Alina Homecare Bromsgrove

Thank you for giving us 5 out of 5 stars for our service, we are pleased that you are happy with the service we provide for you.

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Review from Kokie K (Daughter of Client) published on 15 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team from Alina Homecare Bromsgrove who looked after in the first instance both of my parents were amazing. Very caring and my parents looked on them as part of their extended family. My Mum loved every one of her carers. Thank you all so very much for all the professional, loving care you gave
our darling Mum.

Reply from Janice Williams, Branch Manager at Alina Homecare Bromsgrove

Thank you for your lovely review. It was our pleasure to care for both of your parents and we hope your mum enjoys her new surroundings.

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Review from Debbie B (Client) published on 7 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

For the last 5-years, I could not have coped without Alina Homecare. Through my illness, the death of a close family member, the carers have been my rock. I know I can phone Alina Homecare day or night, and they will be the support I need.

Reply from Janice Williams, Branch Manager at Alina Homecare Bromsgrove

Thank you for your positive comment. We are always here for you to provide the support you need.

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Review from Jean S (Wife of Client) published on 30 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my husband who suffers with Dementia was hospitalised with pneumonia, we have received a wonderful service from this highly well-organised company. Alina Homecare Bromsgrove run a very professional team. They have provided a fantastic service to both of us, always friendly and good-humoured. They
fulfilled their obligations amazingly during the pandemic when at times, they were inevitably short-staffed. The carers are always happy, smiling, so patient and kind to my husband and he reacts in such a positive way to them. This is despite the anonymity of the face masks and visors! Even though they work to a strict timetable, the carers always seem to have time for any requests or help. They provide a fantastic service to us. My husband now has a more regular team of carers which breeds the familiarity which Dementia sufferers need. We really appreciate this. We have carers now in the morning and evening, which suits our needs. I would happily recommend this company to anyone.

Reply from Janice Williams, Branch Manager at Alina Homecare Bromsgrove

Thank you so much for such a wonderful and positive review. It is our complete privilege to care for your husband and we are so happy that you are pleased with the care and service we provide.

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Review from Jay A (Husband of Client) published on 19 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Alina Homecare services since October 2020 due to my wife having MS and Dementia. The first services we used were companion care provided and attended mainly by one member of staff in particular. Extremely impressed with everything done by her and the other care workers. Services
provided after December includes companion care and twice-daily visits. Pleasant staff and everyone involved in my wife's care a true lifeline and a demanding job which everyone in attendance never shows signs of not wanting to assist. We have all taken a liking to everyone who has visited and always a pleasure to see each of them. Highly recommend this company. Thank you so so much.

Reply from Janice Williams, Branch Manager at Alina Homecare Bromsgrove

Thank you for taking the time to leave us such a lovely and positive review. The care package has evolved since we first started caring for your wife and it is our complete pleasure to continue to do so.

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Review from Samantha R (Daughter of Client) published on 19 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very professional and friendly company. They are very caring to my mum. They contact me if ever there is a problem. I get sent a weekly rota with the names and times the carers will be calling. They regularly review mum's needs. All in all a wonderful service, I would highly recommend them.

Reply from Janice Williams, Branch Manager at Alina Homecare Bromsgrove

Thank you for taking the time to leave us such a positive review, we are pleased that you are happy with our service.

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Review from Bernie C (Son of Client) published on 12 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely happy with the service provided. We have never had any problems with times of visits. When we have had problems with Mom's health, they are so quick to react to the situation and contact us. Always able to contact them even out of hours. Mom is always happy to see them, they always treat her
like she is their own family. They have also given the family so much support when we have needed advice. Thank you to the manager and your team.

Reply from Janice Williams, Branch Manager at Alina Homecare Bromsgrove

Thank you for such a positive and glowing review. We are really pleased you are happy with the service and care we provide for your mum and that you as a family also feel supported by our team.

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Review from Tony W (Husband of Client) published on 9 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All the carers that come to see to my wife are very caring and polite; she can be very hard to deal with at times, but the staff are very good with her. They tell me when she needs anything doing or order tablets/cream for her.

Reply from Janice Williams, Branch Manager at Alina Homecare Bromsgrove

Thank you for your kind review. We are pleased you find our carers kind and polite and that you are happy with the care we provide.

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Review from Vince K (Son of Client) published on 12 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant care, always smiling and polite, my mom has a great rapport with the carers, highly recommend. Always willing to help and my mother is so happy with care and support. Always on time and if not, we are notified by the manager. Thanks.

Reply from Janice Williams, Branch Manager at Alina Homecare Bromsgrove

Thank you for your positive review. We are pleased that your mum is happy with her care and support.

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Review from Sue B (Daughter of Client) published on 14 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been having regular care from Alina for nearly 6 months. He consistently sees the same carers, and I get sent a rota every week, so I know who is going. As he has dementia so having the same carers most days is great, as he needs people who can get to know him, and can deal with the sometimes
strange things that are consequences of his illness. When I have needed to speak to the office to change the days we have the carers, I have found the company to be very flexible, always helping me if we need extra help and not charging me if I have cancelled care for any reason, for example taking Dad on holiday. If I've asked the carers to do any specific jobs they have been happy to help. I was really apprehensive about choosing care for my dad, but having Alina visit has given me great peace of mind and relieved pressure on us as a family allowing my dad to stay at home safely, which is what he wants.

Reply from Janice Williams, Branch Manager at Alina Homecare Bromsgrove

Thank you for your positive and kind words. We are pleased we can provide continuity of care for your dad's package of care.

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Review from Jane H (Daughter of Client) published on 14 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our relatively independent 93 year old mother suffered a catastrophic fall back in April 2020, rendering her completely dependent upon others to meet her most basic needs. In possession of her mental faculties, Mum (and we) had to come to terms with her being hoisted, which was a massive adjustment
to make both physical and emotional. My sister and I can confirm that the high dependency package of care provided by Alina is second to none, having witnessed their kindness, respect and compassion first hand. New to the concept of home care, the day we managed to transfer our mother's care to Alina was a day for celebration. Everyone we spoke to prior echoed the same comment 'Your mum will be in safe hands with Alina.' Carers are clearly highly experienced, confident and efficient, yet our mother confirms she never feels rushed, which is reassuring. Both carers and office colleagues are friendly and willing to listen and react to any questions we may have. We are 100% happy with Alina of Bromsgrove.

Reply from Janice Williams, Branch Manager at Alina Homecare Bromsgrove

Thank you for a fantastic review. We know how apprehensive you were when your mum had to change care agency due to the previous experience received but we are pleased that you are happy with the service we provide and you feel that your mum is now in safe hands.

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Review from Penelope C (Client) published on 13 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Good and caring workers. Good communication with office staff.
I am very grateful for the care and dedication of the staff throughout these very difficult times. The staff are well trained. I like having regular carers who understand my care needs. I was particularly impressive when one of my carers
reacted very quickly during an emergency and called the paramedics when I needed help.

Reply from Janice Williams, Branch Manager at Alina Homecare Bromsgrove

Thank you for the positive review. We are so pleased we were there when you needed us and were able to call the paramedics for you.

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Review from Katherine J (Daughter of Client) published on 17 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been receiving care from Alina for several years, and I can’t fault the kindness, compassion and support they give on a daily basis.
In particular, during the last few months when family and friends gave been unable to visit, the carers have been a vital lifeline to Dad, and I know he
has really valued their company when they visit.
The communication from the office has been brilliant - I have always been informed when there is a problem, and equally, when I have wanted something, they have been quick to help.

Reply from Janice Williams, Branch Manager at Alina Homecare Bromsgrove

Thank you for taking the time to leave us such a positive review. We are happy we have been able to provide the extra support when needed as we understand how difficult it is during these challenging times for family members.

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Review from Diane G (Daughter of Client) published on 26 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During my family's time over many years with Alina Homecare, they have been respectful, efficient, very caring and polite to my father, who has double sensory loss. They contact us promptly on any subject or situation which arises regarding Dad. He is very happy with all the carers that visit him five
days a week and calls them his little angels! We have recently requested 45-minute lunch calls Monday to Friday, which have been a great success, putting more structure into my father's daily routine. This regime was put into place immediately by the manager at the Bromsgrove Office following my urgent request. Thank you.

Reply from Janice Williams, Branch Manager at Alina Homecare Bromsgrove

Thank you for your positive review. We are pleased we were able to help you with implementing the extra care at short notice and we are pleased this has given more structure to your Dad's routine.

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Review from Eunice G (Sister of Client) published on 23 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been receiving care for about two years now since being incapacitated by arthritis and neuropathy. His care has always been first class - nothing seems to be too much trouble. He recently fell ill. Alina handled everything, liaising with NHS and paramedics and providing sensible reviews
of his medical progress thereby relieving me of considerable pressure. Everything is handled in a relaxed and cheerful manner by carers through to management.

Reply from Janice Williams, Branch Manager at Alina Homecare Bromsgrove

Thank you for your positive review. We are so pleased too that we have been able to relieve you of some of the pressures you were facing.

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Review from Dee (Daughter of Client) published on 23 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since Dad has been receiving his care with Alina Care, we have been mainly been confident and pleased in the level of care he receives, when I have needed to speak up about any small tweaks they have been listened to and mainly obliged. The care staff are wonderful and there smiling facing as they come
through the door, puts a smile on Dad's face and made what can be a long day seem so much better. The care team are professional and caring, and responsive to Dad's needs and wants. I have found as his daughter and person who supports dad in speaking up and having his say, we tend to mostly have any requests in his care changed and if we don’t they tend to have a reason why it’s not able to happen. My only negative and when I asked dad his thoughts was, the consistency of staff at times, Dad does like his favourites, doesn’t like too many changes, and can get upset when doesn’t have his regular support care who know him, and his little ways or how not to cook his pasty.

Reply from Janice Williams, Branch Manager at Alina Homecare Bromsgrove

Thank you for your kind words and positive review. We are pleased we put a smile on your dads face and make a difference to his day.

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Review from Chris H (Daughter of Client) published on 22 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my Dad receives is outstanding and wonderful with people who seem to enjoy their work and still have time for a chat. The friendliness shown to our family is super. My Dad looks forward to carer's coming each day. Thank you.

Reply from Janice Williams, Branch Manager at Alina Homecare Bromsgrove

Thank you for your kind words and positive review. It is our pleasure to care for your dad.

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Current Review Score: 9.8 (9.830)

Overview of Review Score

The Review Score of 9.8 (9.830) out of 10 for Alina Homecare Bromsgrove is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.830 for Alina Homecare Bromsgrove is calculated as follows: ( (84 Excellents x 5) + (15 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 100 Ratings = 4.83

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Alina Homecare Bromsgrove is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 May 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (10)

Meet the Team (1)

Janice

Janice

Job Title: Branch Manager

Joined: 2018

Branch Manager Janice works with a fantastic team that consistently delivers excellent quality care to their local communities. As a result, the team have been awarded an Outstanding CQC rating and Top 20 Home Care Providers in the West Midlands from homecare.co.uk which they highly deserve.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Alina Homecare Bromsgrove to verify any information. View our terms and conditions. Alina Homecare Bromsgrove has an Enhanced Service - more info.