Alina Homecare Bromsgrove

Alina Homecare was recommended to us. From the initial enquiry and assessment through to visits and the end of their service provision we found them to be professional and very caring. The office staff were helpful in arranging visits and the care provided was done with my mum's wishes and safety as a priority. The same carers were provided where possible and I valued the support and friendliness shown to me as well as my mum.

Following a professional recommendation, we chose Alina to care for our mother whilst she still lived at home alone independently; they provided care for approximately 2 years. During this time, through all my dealings with Alina, I found all the staff whether office-based or not, to be very professional and exceptionally caring. My Mum isn’t the easiest to please but once she got to know the regular carers well, she appreciated their visits along with the compassion and care they provided. On the odd occasion I was there at the time of the visits, I was taken aback by the amazing patience, compassion, and professionalism of the carers. The dedication to their cause is humbling. Despite not being able to compare to other care providers, I would fully recommend Alina.

Alina Homecare really do care about my Auntie and always go the extra mile to make sure she is safe and comfortable. Whether that is notifying us when they pick up when talking to her that she is being targeted by rogue traders to personally coming and getting cash from me to give to my aunt, as she had run out, as I could not leave the house due to isolation and there was no one else to get the money for her. They are also flexible and always happy to give advice on where my aunt can get help. They always turn up to appointments on time and my aunt has never had any problems with any of the carers. They are all really kind and helpful and have formed a bond with my aunt over the years. Thank you Alina Homecare. My aunt would not be able to stay in her own home without your help.

Also a special mention to the lovely lady who did the companionship visits. She always kept my mother busy, happy and chatting, sometimes even singing, during her visits.

An amazing care team and company. Well organised, professional and friendly. The carers are a pleasure to have in our home, providing invaluable support with genuine care. Both the carers and the company have gone above and beyond my expectations. Thank you.

Alina Homecare Bromsgrove has been providing care for my Mum for almost a year and whilst she was initially resistant to the whole idea, she very quickly began to enjoy and look forward to both the companionship and the necessary care provided by the carers. The carers that I and my sister have met are all genuinely lovely and really seem to have mum’s best interests at heart. Even throughout the lockdowns, the carers have always been reliable and mum has never been let down. All dealings with the company have been a pleasure: efficient and flexible and always keen to help if they can.

All of the carers we've had visit to look after my mom have been amazing. They all perform a very high level of care and I can't even pick a small point they would need to improve on. Even more surprising is that my mother hasn't had a bad word to say about any of them, and she is extremely fussy and is a nitpicker at the smallest things she doesn't like. So all in all, they're fantastic!

Overall I am very satisfied with the care my husband has received from Alina Homecare Bromsgrove. Occasionally, he does not get the full half an hour evening visit. That time is important for me to catch up on a few chores or recharge my batteries with a coffee so that he can be kept safe before I take over and stay with him upstairs.

We have been delighted with the overall standard of care and support given by Alina Homecare Bromsgrove. The management are very approachable and organised with a nothing is too much trouble approach. The care and support given to my mother at home is wonderful and carried out in a manner that is professional and with care and compassion which makes her feel happy and secure. Therefore enabling her family to feel reassured.

Alina care for my Dad of whom have been excellent in all care for him, without the care in place for my Dad I feel that he would not be with us today as he had given up on life since losing his wife/my mom. He turned to drink more and his hygiene was not good, some nights he would not go home and sleep on benches, also he was in and out of hospital due to falls. Since Alina care have been caring for him he has turned a corner - his hygiene now is excellent, his wellbeing overall has come on excellently, and feel this has been achieved by Alina care and should be very proud of all staff. All in all, I could not ever be able to thank every member of staff for all they have done and continue to care for my Dad, and would recommend to all. Thank you Alina Homecare.

Received the best services. Excellent.

Good service, carers are really professional, caring and helpful.

The team from Alina Homecare Bromsgrove who looked after in the first instance both of my parents were amazing. Very caring and my parents looked on them as part of their extended family. My Mum loved every one of her carers. Thank you all so very much for all the professional, loving care you gave our darling Mum.

For the last 5-years, I could not have coped without Alina Homecare. Through my illness, the death of a close family member, the carers have been my rock. I know I can phone Alina Homecare day or night, and they will be the support I need.

Since my husband who suffers with Dementia was hospitalised with pneumonia, we have received a wonderful service from this highly well-organised company. Alina Homecare Bromsgrove run a very professional team. They have provided a fantastic service to both of us, always friendly and good-humoured. They fulfilled their obligations amazingly during the pandemic when at times, they were inevitably short-staffed. The carers are always happy, smiling, so patient and kind to my husband and he reacts in such a positive way to them. This is despite the anonymity of the face masks and visors! Even though they work to a strict timetable, the carers always seem to have time for any requests or help. They provide a fantastic service to us. My husband now has a more regular team of carers which breeds the familiarity which Dementia sufferers need. We really appreciate this. We have carers now in the morning and evening, which suits our needs. I would happily recommend this company to anyone.

We have been using Alina Homecare services since October 2020 due to my wife having MS and Dementia. The first services we used were companion care provided and attended mainly by one member of staff in particular. Extremely impressed with everything done by her and the other care workers. Services provided after December includes companion care and twice-daily visits. Pleasant staff and everyone involved in my wife's care a true lifeline and a demanding job which everyone in attendance never shows signs of not wanting to assist. We have all taken a liking to everyone who has visited and always a pleasure to see each of them. Highly recommend this company. Thank you so so much.

A very professional and friendly company. They are very caring to my mum. They contact me if ever there is a problem. I get sent a weekly rota with the names and times the carers will be calling. They regularly review mum's needs. All in all a wonderful service, I would highly recommend them.

Extremely happy with the service provided. We have never had any problems with times of visits. When we have had problems with Mom's health, they are so quick to react to the situation and contact us. Always able to contact them even out of hours. Mom is always happy to see them, they always treat her like she is their own family. They have also given the family so much support when we have needed advice. Thank you to the manager and your team.

All the carers that come to see to my wife are very caring and polite; she can be very hard to deal with at times, but the staff are very good with her. They tell me when she needs anything doing or order tablets/cream for her.

Brilliant care, always smiling and polite, my mom has a great rapport with the carers, highly recommend. Always willing to help and my mother is so happy with care and support. Always on time and if not, we are notified by the manager. Thanks.