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Home Instead (Ipswich, Woodbridge & Felixstowe)

2 Gamma Terrace, West Road, Ipswich IP3 9FF
Home Instead (Ipswich, Woodbridge & Felixstowe) Logo
Home Instead (Ipswich, Woodbridge & Felixstowe) logo
she looks forward to their visits and their companionship.Julia S(Daughter of Client/Service User)
Home Instead (Ipswich, Woodbridge & Felixstowe), Ipswich
The daily visits are the highlight of her day.Christine H(Niece of Client/Service User)
Home Instead (Ipswich, Woodbridge & Felixstowe), Ipswich
Home Instead (Ipswich, Woodbridge & Felixstowe), Ipswich

Home Instead (Ipswich, Woodbridge & Felixstowe) is a locally owned provider of award-winning home care, home help and companionship, founded in 2009 by the current owner. The team is proud to be consistently recognised for delivering high-quality care and going above and beyond for clients and their families in the Ipswich, Woodbridge, Felixstowe, Hadleigh, Manningtree and the surrounding villages.

Recent accolades include winning the Care Development East Team of the Year...  

Care Provided by Home Instead (Ipswich, Woodbridge & Felixstowe)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Prices

We will discuss and develop a bespoke care package based on the needs of the individual.

Please get in touch with us today.

Contact Home Instead (Ipswich, Woodbridge & Felixstowe) to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Group/Owner

Person in charge

  • Joanna McCall (Registered Manager)

Home Instead (Ipswich, Woodbridge & Felixstowe) Reviews (103)

9.6

Home Instead (Ipswich, Woodbridge & Felixstowe) has a Review Score of 9.6 (9.61) out of 10, based on 18 reviews in the last 2 years. Over all time Home Instead (Ipswich, Woodbridge & Felixstowe) has 103 reviews.

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Showing 103 reviews matching selected criteria
Review from Denise D (Daughter of Client) published on 6 January 2016 Submitted via Postal Card
Overall Experience

Mum says the carers are helpful and attentive. She feels her needs are met and enjoys their company.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from K (Daughter of Client) published on 2 November 2015 Submitted via Website
Overall Experience
My mum has advanced dementia and we had Home Instead come in everyday.
The staff are great, respectful, good at their job and trustworthy in the home.
Always available when we needed extra care and helped care for mum on occasions when an ambulance had to be called.

The down side is unfortunately they do not do visits of less than an hour.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Polly N (Daughter of Client) published on 15 September 2015 Submitted via Postal Card
Overall Experience

Home Instead have been my fathers carers for almost 2 years. Someone visits him twice a day to help with dressing and undressing and with meals. The ladies are efficient always on time and not only do the last requests but also look for other things they can do to improve my fathers quality of life. They are kind and friendly.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 December 2017
Overall Outstanding
  • Caring Outstanding
  • Effective Outstanding
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

News (3)

News
  • Posted: Monday 28 Apr 2025Local home care company, Home Instead Ipswich, Woodbridge & Felixstowe has launched a new free checklist for families who are worried about the health of their older loved one. With...
  • Posted: Thursday 10 Oct 2024Home Instead Ipswich, Felixstowe & Woodbridge has been declared a ‘5-star’ employer, showing that care is a worthwhile career path to take. The home care company’s employees have commended the...
  • Posted: Thursday 10 Oct 2024We are proud to support a new campaign, ‘Age Without Limits’ which aims to change how we all think about ageing. The campaign organisers, Centre for Better Ageing (a charity...

Awards / Recognitions (21)

Meet the Team (5)

Chris Lye Job Title: Company Owner and Director Joined: 2009
Chris Lye

Chris founded Home Instead's Ipswich, Woodbridge & Felixstowe office in 2009. He oversees the leadership and overall direction of the company. With a passion for empowering individuals to fulfil their potential, he is committed to the delivery of high-quality care and an environment in which his employees can thrive.

Chris has many years of management experience and holds a BSc (Hons) Degree and a Master's in Business Administration. He represents twenty other Home Instead offices on the organisation's national Franchise Exchange Council.

Chris enjoys mentoring small enterprises in the local area, is a keen sportsman and is a devoted father to two daughters.

Joanna McCall Job Title: General Manager & Nominated Individual Joined: 2012
Joanna McCall

Joanna joined Home Instead in 2012 and is responsible for the overall management of the company, and is the Nominated Individual to the Care regulator (CQC), ensuring compliance and Home Instead's national standards in all aspects of care.

She holds a Level 5 Diploma in Leadership for Health & Social Care and completed an MBA at Suffolk University Business School in 2019. She is also Chair of the Suffolk Care Association and is a member of the Suffolk Health and Wellbeing Board.

Joanna lives with her husband, has three children, two dogs and greatly enjoys singing, sewing, reading, walking and spending time with her family.

Anne Belton Job Title: Head of Care & Joint Registered Manager Joined: 2015
Anne Belton

Anne joined Home Instead in 2015 as a Care Professional and progressed rapidly through various roles to become Head of Care. She shares the Registered Manager's responsibility with the care regulator (CQC) with our Head of People, Mukti.

As Head of Care, Anne oversees all aspects of our service, ensuring our clients and their families receive the highest quality of service, and the care administrative team in the office are fully supported in their roles. She holds a Level 5 Diploma in Leadership for Health & Social Care.

Anne enjoys spending time with her family, driving, reading and visiting different places.

Mukti Patel Job Title: Head of People & Joint Registered Manager Joined: 2016
Mukti Patel

Mukti was appointed to the role of HR Officer in September 2016 and was further promoted to 'Head of People' in 2018. Mukti is responsible for overseeing our recruitment and training as well as providing general HR support and advice to the entire business, and proactively enhancing our Care Professionals' experience.

Mukti has several years of managerial experience in the retail sector. Deciding on a change of career, Mukti joined Home Instead initially as a Care Professional in early 2016, before her appointment and subsequent progression in the office team.

Mukti relocated from London to Suffolk in 2012, and she enjoys travelling, socialising and learning about different cultures.

Our Care Professionals Job Title: Delivering Quality Care in the Community Joined: 2009
Our Care Professionals

Our Care Professionals and Live-In Care Professionals are employed by us and are positioned right at the heart of our service. They are an incredibly compassionate, dependable and caring group of individuals who come from all walks of life.

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