Home Instead (Ipswich, Woodbridge & Felixstowe)

2 Gamma Terrace, West Road, Ipswich IP3 9FF
Review Us
9.7 101 Reviews
  • Home Instead (Ipswich, Woodbridge & Felixstowe), Ipswich
Home Instead (Ipswich, Woodbridge & Felixstowe) is a locally-owned provider of award-winning care, home help and companionship, founded in 2009 by the current owners. The care regulator, CQC, awarded the service an Outstanding rating at their most recent inspection in December 2017, with the service rated outstanding in four of the five areas inspected.

With visits lasting at least an hour and at a time determined by the client, Home Instead's Care Professionals support the same regular clients, giving them both continuity and peace of mind. Home Instead's Care Professionals are the company's greatest asset; as well as being dependable and compassionate, each Care Professional receives a broad range of training, including a City & Guilds certificate for Home Instead's bespoke Alzheimer's Training Programme.

The whole team at Home Instead recognises the responsibility entrusted to the company by its clients and their families. To find out more about Home Instead's care in your own home, please call them for a free home consultation.

Care Provided by Home Instead (Ipswich, Woodbridge & Felixstowe)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

We will discuss and develop a bespoke care package based on the needs of the individual.
Please get in touch with us today.

Contact Home Instead (Ipswich, Woodbridge & Felixstowe) to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Home Instead (Ipswich, Woodbridge & Felixstowe) to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Joanna McCall (Registered Manager)

Home Instead (Ipswich, Woodbridge & Felixstowe) Reviews (101)

9.7

Home Instead (Ipswich, Woodbridge & Felixstowe) has a Review Score of 9.7 (9.675) out of 10, based on 19 reviews in the last 2 years.
Over all time Home Instead (Ipswich, Woodbridge & Felixstowe) has 101 reviews.

Overall Experience
  • 82
  • 18
  • 0
  • 1
  • 0
Date Published
  • 101
  • 4
  • 8
  • 19
  • 82
Reviewer Connection to Home Instead (Ipswich, Woodbridge & Felixstowe)
  • 39
  • 28
  • 12
  • 8
  • 4
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
Total of 101, showing 101-101
Review from Polly N (Daughter of Client) published on 15 September 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home Instead have been my fathers carers for almost 2 years. Someone visits him twice a day to help with dressing and undressing and with meals. The ladies are efficient always on time and not only do the last requests but also look for other things they can do to improve my fathers quality of life.
They are kind and friendly.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.7 (9.675)

Overview of Review Score

The Review Score of 9.7 (9.675) out of 10 for Home Instead (Ipswich, Woodbridge & Felixstowe) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.675 for Home Instead (Ipswich, Woodbridge & Felixstowe) is calculated as follows: ( (87 Excellents x 5) + (20 Goods x 4) + (4 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 114 Ratings = 4.675
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Ipswich, Woodbridge & Felixstowe) is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Dec 2017

Overall Outstanding

  • Caring Outstanding
  • Effective Outstanding
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (21)

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Meet the Team (5)

Chris

Chris Lye

Job Title: Company Owner & Nominated Individual Joined: 2009

Chris founded Home Instead's Ipswich, Woodbridge & Felixstowe office in 2009. He oversees the leadership and overall direction of the company and is the Nominated Individual to the Care regulator (CQC). With a passion for empowering individuals to fulfil their potential, he is committed to the delivery of high-quality care and an environment in which his employees can thrive.


Chris has many years of management experience and holds a BSc (Hons) Degree and a Master's in Business Administration. He represents twenty other Home Instead offices on the organisation's national Franchise Exchange Council.


Chris enjoys mentoring small enterprises in the local area, is a keen sportsman and is a devoted father to two daughters.

Joanna

Joanna McCall

Job Title: General Manager & Joint Registered Manager Joined: 2012

Joanna joined Home Instead in 2012 and is responsible for the overall management of the company, ensuring compliance with the care regulator (CQC) and Home Instead's national standards in all aspects of care.
Joanna holds a Level 5 Diploma in Leadership for Health & Social Care and completed an MBA at Suffolk University Business School in 2019. She is also a governor at St Albans Catholic High School in Ipswich.


Joanna lives with her husband and three children and greatly enjoys singing, sewing, reading, walking and spending time with her family.

Anne

Anne Belton

Job Title: Head of Care & Joint Registered Manager Joined: 2015

Anne joined Home Instead in 2015 as a Care Professional and progressed rapidly through various roles to become Head of Care. She shares the Registered Manager's responsibility to the care regulator (CQC) with our General Manager, Joanna.


As Head of Care, Anne oversees all aspects of our service, ensuring our clients and their families receive the highest quality of service, and the care administrative team in the office are fully supported in their roles. She holds a Level 5 Diploma in Leadership for Health & Social Care.


Anne enjoys spending time with her family and driving, reading and visiting different places.

Mukti

Mukti Patel

Job Title: Head of People & Joint Registered Manager Joined: 2016

Mukti was appointed the role of HR Officer in September 2016 and was further promoted to 'Head of People' in 2018. Mukti is responsible for recruiting outstanding individuals to join our growing team of Care Professionals, as well as providing general HR support and advice to the entire business, together with proactively enhancing our Care Professional experience.


Mukti has several years of experience working at a managerial level within the retail sector. Deciding on a change of career, Mukti joined Home Instead Senior Care initially as a Care Professional in early 2016, before her appointment and subsequent progression in the office team.


Mukti relocated from London to Felixstowe in 2012, and she enjoys travelling, socialising and learning about different cultures.

Our Care Professionals

Our Care Professionals

Job Title: Delivering Quality Care in the Community Joined: 2009

Our Care Professionals and Live-In Care Professionals are employed by us and are positioned right at the heart of our service. They are an incredibly compassionate, dependable and caring group of individuals who come from all walks of life.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Ipswich, Woodbridge & Felixstowe) to verify any information. View our terms and conditions. Home Instead (Ipswich, Woodbridge & Felixstowe) has an Enhanced Service - more info.