Home Instead (Ipswich, Woodbridge & Felixstowe)

2 Gamma Terrace, West Road, Ipswich IP3 9FF
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9.6 99 Reviews
  • Home Instead (Ipswich, Woodbridge & Felixstowe), Ipswich
Home Instead (Ipswich, Woodbridge & Felixstowe) is a locally-owned provider of award-winning care, home help and companionship, founded in 2009 by the current owners. The care regulator, CQC, awarded the service an Outstanding rating at their most recent inspection in December 2017, with the service rated outstanding in four of the five areas inspected.

With visits lasting at least an hour and at a time determined by the client, Home Instead's Care Professionals support the same regular clients, giving them both continuity and peace of mind. Home Instead's Care Professionals are the company's greatest asset; as well as being dependable and compassionate, each Care Professional receives a broad range of training, including a City & Guilds certificate for Home Instead's bespoke Alzheimer's Training Programme.

The whole team at Home Instead recognises the responsibility entrusted to the company by its clients and their families. To find out more about Home Instead's care in your own home, please call them for a free home consultation.
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Care Provided by Home Instead (Ipswich, Woodbridge & Felixstowe)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

We will discuss and develop a bespoke care package based on the needs of the individual.
Please get in touch with us today.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Joanna McCall (Registered Manager)

Home Instead (Ipswich, Woodbridge & Felixstowe) Reviews (99)

9.6

Home Instead (Ipswich, Woodbridge & Felixstowe) has a Review Score of 9.6 (9.647) out of 10, based on 17 reviews in the last 2 years.
Over all time Home Instead (Ipswich, Woodbridge & Felixstowe) has 99 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Home Instead (Ipswich, Woodbridge & Felixstowe)
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Total of 99, showing 81-99
Review from Elizabeth E (Daughter of Client) published on 6 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Firstly, I must apologise for writing this so late - I mislaid writing my review and then was rather overwhelmed by being a granny in Bristol and visiting my mother, now in a care home, in Suffolk.


Home Instead provided care twice daily for my mother between November 2015 and end March 2016. The

carers who came were very kind to my mother and one in particular, became a real friend (another was thought to be a bit scatty). Generally, they were good. Especially good too were the backup team at Home Instead - there was always somebody there to deal with any emergencies 24/7.


My brother and I were very pleased with their service and grateful for all the trouble they took over my mother.

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Review from Wendy P (Daughter-in-law of Client) published on 6 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always been extremely pleased with the service provided by Home Instead. The office staff are fantastic at communication between ourselves and the carers. The carers are always prompt, professional and polite and provide a high level of care to my Mother-in-Law who has mid-stage dementia. The
carers always take the time to listen to my Mother-in-Law to find out what she is trying to communicate as she finds this increasingly difficult. My thanks go to all the staff for their constant help and support.
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Review from S A (Client) published on 6 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Satisfactory on all accounts. Lovely carers, sensible, helpful, knowledgeable and good fun!
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Review from Wendy M (Daughter of Client) published on 12 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been involved with Home Instead since February 2015. They have been providing care for my 96-year-old mother who has dementia and has full time live in carers in her own flat. The carers from Home Instead come every day for 2 hours to cover the live-in carers break and I have found the service
provided to be excellent. The team have been able to provide us with regular carers so mum has got to know them well and vice versa. The communication from the office is excellent and I am always kept in touch with any changes. The carers are wonderful, very caring, patient and kind. In all our time we have never had any problems with them and I cannot praise them enough for their care. All in all - a wonderful service. Thank you Home Instead.
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Review from Ged B (Son of Client) published on 6 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The service provided by Home Instead for my mother has been excellent. The staff are well trained, professional and just nice people. This is important in keeping her company and giving her confidence to use their services to the full in helping her with household jobs and caring for her, something
she was reluctant to ask for at the outset. Over the past six months, she has come to see them as friends as well as carers.
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Review from Barbara M (Daughter of Client) published on 4 January 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
After having several agencies involved with my mother's care, where her well being was denied - communication poor and medication overdoses.
Having had a Home Instead for 12 months including a weekend of 24hr care, my mother is safe. Treated with dignity with good communication.
Mum has double dementia.
I
have a life which she lives with us and support and interaction with a good agency.
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Review from D G (Husband of Client) published on 1 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very considerate approach to my wife's problems and impact on me as her carer. Careful selection of help provided to give respite care and the task about home needed. We have had great support from the office who have proved the reliability and assurance of the service expected.
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Review from Geoff N (Client) assisted by family/friend published on 10 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel my carers have been handpicked to look after me, my regular carer can't seem to do enough for me, nothing is too much trouble for her. She has a very pleasant personality and is good company. I look forward to her visits.
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Review from P O (Client) published on 7 October 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have nothing but praise for the 4 carers who cover my needs always cheerful and helpful. We could not manage my professional care without them.
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Review from Janice L H (Daughter of Client) published on 8 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After trying two other care agencies for my mother's care, Home Instead was recommended. After the initial meeting, I was quickly aware that Home Instead would provide one to one care as near to my ideal as possible. Mum has one carer for the main bulk of hours each day who is fantastic. There are three
other carers who come in for the hour slot of care for meds and meal assistance. The other point worth making is Home Instead carers do not wear the uniform which seems to be important to mum.
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Review from Myrtle F (Client) published on 26 August 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I felt very comfortable with the review and found it helpful. Able to say how I really feel. I am very grateful for the help and care I am receiving.
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Review from Wendy P (Daughter-in-law of Client) published on 5 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always found the carers to be friendly, polite and professional. They always arrive on time and help my mother-in-law with the housework, hoovering and changing the bed etc which are tasks that she would now struggle with. The carers also remind my mother-in-law to take her medication, book appointments
and take her to various appointments. The communication with the office is excellent and I am always informed if a session needs to be re-arranged or other information forwarded on to me. I would not hesitate in recommending Home Instead to other families looking for care.
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Review from J G (Daughter of Client) published on 5 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the very start the experience of my mum and myself has been positive. The initial consultation to find out my mum's needs was detailed and very respectful of how my mum was feeling. She is a proud women, used to being the "carer" and not the "cared for". From just one day a week my mum now has
someone every day. Priority is given to reminding mum to take her drugs and to prepare and give her a good lunch. The carers are warm and positive people. Reviews of my mum's changing needs happen very frequently. An excellent service all round.
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Review from Yvonne A (Daughter of Client) published on 26 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home Instead are an efficient and caring agency who put the needs of their clients first. All caregivers (of which mum has 6) are all extremely professional and very well trained. They provide the very best of personal care and companionship for my mother which allows her to enjoy life safely in her
own home. Carers cook meals with mum, play games, take walks and go out for trips locally. In spite of advanced dementia mum has an excellent quality of life thanks to Home Instead.
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Review from Susan L (Daughter of Client) published on 4 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have had caregivers from Home Instead come in to see mum for almost two years. They are very professional and caring ladies who mum looks forward to see twice a day. Any problems are always resolved as soon as possible and there is always someone at the other end of the telephone.
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Review from Janice R (Daughter of Client) published on 16 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home Instead is an extremely caring and professional agency. Staff are always polite, compassionate and helpful. Standards of care are excellent. With Home Instead, Ipswich you know what you are going to get and it's a thorough, efficient and reliable service.
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Review from Denise D (Daughter of Client) published on 6 January 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum says the carers are helpful and attentive. She feels her needs are met and enjoys their company.
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Review from K (Daughter of Client) published on 2 November 2015 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum has advanced dementia and we had Home Instead come in everyday.
The staff are great, respectful, good at their job and trustworthy in the home.
Always available when we needed extra care and helped care for mum on occasions when an ambulance had to be called.
The down side is unfortunately
they do not do visits of less than an hour.
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Review from Polly N (Daughter of Client) published on 15 September 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home Instead have been my fathers carers for almost 2 years. Someone visits him twice a day to help with dressing and undressing and with meals. The ladies are efficient always on time and not only do the last requests but also look for other things they can do to improve my fathers quality of life.
They are kind and friendly.
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Current Review Score: 9.6 (9.647)

Overview of Review Score

The Review Score of 9.6 (9.647) out of 10 for Home Instead (Ipswich, Woodbridge & Felixstowe) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.647 for Home Instead (Ipswich, Woodbridge & Felixstowe) is calculated as follows: ( (76 Excellents x 5) + (19 Goods x 4) + (4 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 102 Ratings = 4.647
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Ipswich, Woodbridge & Felixstowe) is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Dec 2017

Overall Outstanding

  • Caring Outstanding
  • Effective Outstanding
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (21)

Meet the Team (5)

Chris

Chris Lye

Job Title: Company Owner & Nominated Individual Joined: 2009

Chris founded Home Instead's Ipswich, Woodbridge & Felixstowe office in 2009. He oversees the leadership and overall direction of the company and is the Nominated Individual to the Care regulator (CQC). With a passion for empowering individuals to fulfil their potential, he is committed to the delivery of high-quality care and an environment in which his employees can thrive.


Chris has many years of management experience and holds a BSc (Hons) Degree and a Master's in Business Administration. He represents twenty other Home Instead offices on the organisation's national Franchise Exchange Council.


Chris enjoys mentoring small enterprises in the local area, is a keen sportsman and is a devoted father to two daughters.

Joanna

Joanna McCall

Job Title: General Manager & Joint Registered Manager Joined: 2012

Joanna joined Home Instead in 2012 and is responsible for the overall management of the company, ensuring compliance with the care regulator (CQC) and Home Instead's national standards in all aspects of care.
Joanna holds a Level 5 Diploma in Leadership for Health & Social Care and completed an MBA at Suffolk University Business School in 2019. She is also a governor at St Albans Catholic High School in Ipswich.


Joanna lives with her husband and three children and greatly enjoys singing, sewing, reading, walking and spending time with her family.

Anne

Anne Belton

Job Title: Head of Care & Joint Registered Manager Joined: 2015

Anne joined Home Instead in 2015 as a Care Professional and progressed rapidly through various roles to become Head of Care. She shares the Registered Manager's responsibility to the care regulator (CQC) with our General Manager, Joanna.


As Head of Care, Anne oversees all aspects of our service, ensuring our clients and their families receive the highest quality of service, and the care administrative team in the office are fully supported in their roles. She holds a Level 5 Diploma in Leadership for Health & Social Care.


Anne enjoys spending time with her family and driving, reading and visiting different places.

Mukti

Mukti Patel

Job Title: Head of People & Joint Registered Manager Joined: 2016

Mukti was appointed the role of HR Officer in September 2016 and was further promoted to 'Head of People' in 2018. Mukti is responsible for recruiting outstanding individuals to join our growing team of Care Professionals, as well as providing general HR support and advice to the entire business, together with proactively enhancing our Care Professional experience.


Mukti has several years of experience working at a managerial level within the retail sector. Deciding on a change of career, Mukti joined Home Instead Senior Care initially as a Care Professional in early 2016, before her appointment and subsequent progression in the office team.


Mukti relocated from London to Felixstowe in 2012, and she enjoys travelling, socialising and learning about different cultures.

Our Care Professionals

Our Care Professionals

Job Title: Delivering Quality Care in the Community Joined: 2009

Our Care Professionals and Live-In Care Professionals are employed by us and are positioned right at the heart of our service. They are an incredibly compassionate, dependable and caring group of individuals who come from all walks of life.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Ipswich, Woodbridge & Felixstowe) to verify any information. View our terms and conditions. Home Instead (Ipswich, Woodbridge & Felixstowe) has an Enhanced Service - more info.