Home Instead (Ipswich, Woodbridge & Felixstowe)

(Son of) A happy client.

I would thoroughly recommend the Home Instead service from their wonderful carers to the responsive, dedicated and friendly office staff, in fact, I have already recommended them several times!

They make a difficult life manageable, thank you very much

The carers have cared for my parents for the last 18 months and have proven very reliable and consistent with their support. In addition, they have been very flexible with day to day tasks and on occasions dealt with some difficult circumstances. They formed excellent trusting relationships with my parents.

A big thank you to all the staff.

Mum is physically disabled, Dad has mild Alzheimer's. For the past year, Home Instead have provided assistance to allow my parents to live in their own home with dignity and comfort. The caregivers were professional, reliable and lovely to them. They became a welcome part of my parents' daily routine, bringing friendship alongside the practical care. I particularly commend their efforts during the pandemic, they never once let them down; our family's gratitude to all their care team.

Home Instead (Ipswich, Woodbridge & Felixstowe) have provided Dad with wonderful care and support. He looks forward to visits and the warm companionship caregivers provide, with many adding a personal touch. The support provided has allowed Dad to maintain his independence and help regain his self-confidence. Communication with the office team has been excellent. They are easy to contact, inform me of any material developments and help to organise chaperones to and from appointments, which helps me greatly. The app also allows me to see the interactions from each visit. I am very happy with the care provided.

How would we have managed without the help of Home Instead? Since their carers started visiting us in 2016, they have provided us with the care and support we so desperately need. They help with household chores such as ironing, cleaning, cooking but above all they are companions for my husband. They are very professional, arriving on time with a smile on their faces. The management team is first class with the telephone being answered promptly and requests for a change in our schedule being dealt with.

In 2018 we brought Home Instead in to assist Mum as her health was failing, and she was living on her own. Living on the continent, we could not visit at a "drop of a hat". At first, Mum was very apprehensive, being so independent all her life. Within a few visits, she enjoyed the carers coming in, and their visits became very much part of her daily routine. Over the years, the care time was revised to provide the service needed. During the past 3-years, Home Instead (carers and office staff) have been wonderful, caring for Mum, organizing and guiding. They were very reliable. Access to the app helped us to keep in touch too. Looking back, it was the right decision to take on their services, enabling Mum to stay as independent as possible for as long as possible. And for us, we were always certain she was being looked after. Our sincere thanks to Home Instead.

Carers are always informing me of any issues and concerns. Very professional and helpful in the care they give, and care is outstanding and getting what is ever needed. Always put the client first.

Home Instead have provided support for my mother for many years. Her ‘girls’ as she called them, enabled her to stay in her own home until she was 101. They were unfailingly kind and caring, she always looked forward to seeing them. Not only did they support my mother, when things were difficult, but they also supported us, the family. We owe a great debt to all those caregivers.

We as a family found the caregivers at Home Instead to be friendly, helpful and above all dedicated to the care of our mum, nothing was too much trouble despite some challenges they faced, we particularly liked the continuity of caregivers and this was very much appreciated given mums condition. From caregivers to office staff we couldn’t rate Home Instead highly enough and wish to put on record our thanks to everyone who cared for mum, if you are considering a care company for your loved one take it from us you won’t be disappointed.

Home Instead have been fantastic in their care for Dad. He has Alzheimer's and the caregivers are very caring and understanding of his needs. They competently help with the personal care and the practical house/meal duties. Plus they take time to have a chat, which is really important for a social, chatty man like Dad. They feedback worries and the app is great to be able to see what is happening on each visit. When we have needed extra care the office have been quick to make this happen for us. Thank you!

We had two new carers starting in July 2020, both have settled in well in their interaction with my wife. They mainly read to my wife and provide tea or coffee when appropriate. I know comparisons are odious, but they do not appear to provide the stimulation that my wife requires. Previous carers have assisted my wife in simple crafts or helping in cooking and playing simple card games. I have suggested these things, but they do not seem to use their initiative in these ways.

Excellent care and carers. Very happy with the service provided.

My dad was a fiercely independent and often stubborn and difficult man. He employed Home Instead Senior Care for an hour a day in November 2019. His physical abilities and mobility deteriorated quite rapidly in 2020. Home Instead Senior Care organised equipment and liaised with the GP and health services enabling Dad to stay at home. The staff were caring, kind, knowledgeable and professional. His last months were dignified and happy thanks to Home Instead Senior Care, and I would recommend to anyone who wants to live at home in old age.

Home Instead has excellent leadership, coordination and carers. At all levels, they are proactive and responsive to Mum's changing needs. Caregivers are all sensitive, caring, fun and observant. If anything changes, we are always contacted by the team leader. Mum is very comfortable and trusting of them, even though she is very vulnerable. 'Outstanding' is totally applicable! The care app keeps us in touch daily if necessary, so we can measure things too.

I have found all of the carers to be kind and considerate. Their timekeeping is very good. I have come to look upon them as friends as well as carers.

Home Instead has been looking after my father-in-law for over two and a half years and have been extremely helpful and empathetic throughout, whilst remaining professional. They have also been very helpful in guiding us through when father-in-law needed more care, and his eventual move into residential care this month. Exceptional staff who built up excellent relations with ourselves and father-in-law.

All the care workers that have worked with our parents have been kind, compassionate and extremely caring. We can't fault any part of the service, everyone from that admin staff through to the carers have been nothing but professional, caring and efficient. Top company, well done.