Home Instead (Ipswich, Woodbridge & Felixstowe)

2 Gamma Terrace, West Road, Ipswich IP3 9FF
Review Us
9.6 98 Reviews
  • Home Instead (Ipswich, Woodbridge & Felixstowe), Ipswich
Home Instead (Ipswich, Woodbridge & Felixstowe) is a locally-owned provider of award-winning care, home help and companionship, founded in 2009 by the current owners. The care regulator, CQC, awarded the service an Outstanding rating at their most recent inspection in December 2017, with the service rated outstanding in four of the five areas inspected.

With visits lasting at least an hour and at a time determined by the client, Home Instead's Care Professionals support the same regular clients, giving them both continuity and peace of mind. Home Instead's Care Professionals are the company's greatest asset; as well as being dependable and compassionate, each Care Professional receives a broad range of training, including a City & Guilds certificate for Home Instead's bespoke Alzheimer's Training Programme.

The whole team at Home Instead recognises the responsibility entrusted to the company by its clients and their families. To find out more about Home Instead's care in your own home, please call them for a free home consultation.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

We will discuss and develop a bespoke care package based on the needs of the individual.
Please get in touch with us today.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Joanna McCall (Registered Manager)

Home Instead (Ipswich, Woodbridge & Felixstowe) Reviews (98)

9.6

Home Instead (Ipswich, Woodbridge & Felixstowe) has a Review Score of 9.6 (9.644) out of 10, based on 17 reviews in the last 2 years.
Over all time Home Instead (Ipswich, Woodbridge & Felixstowe) has 98 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Home Instead (Ipswich, Woodbridge & Felixstowe)
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Total of 98, showing 21-40
Review from Nikki T (Friend of Client) published on 17 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been a housekeeper and homecare provider for an elderly gent for the past 18 years. Recently, due to his escalating age and deteriorating mobility/health, we've had to source additional assistance, particularly with personal care, to allow him to remain in his own home.
This is how I came to
find Home Instead. From the first contact, they have been wonderful. They arranged an appointment to come and visit us, taking plenty of time to listen and find out exactly what we needed, asking questions and getting a real feel for how my elderly friend wanted to be helped, his likes and dislikes.
In the few months since they started supporting us, our circumstances have changed, but they have been marvellous, going the extra mile to help and adjust according to our needs.
They always try to cover with the same staff members, and all carers are introduced, so no 'strangers' turn up.
They truly have given great support and peace of mind. I can't recommend them highly enough.
Reply from Sophie Martin, Marketing at Home Instead (Ipswich, Woodbridge & Felixstowe)

Thank you so much for your kind words. It is a pleasure to care for this gentleman. We are delighted that you felt supported by our team and that we made a positive difference to you both.

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Review from M R (Son of Client) published on 9 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have now completed our first month using Home Instead's services for my mum.
We were extremely impressed with all the arrangements prior to the care package starting. All information was presented clearly and comprehensively and all our questions were answered fully. The initial assessment was thorough
and sensitive, with my mum's two carers also introducing themselves at that meeting. The resulting paperwork was clear and transparent.
The care staff are dedicated, caring and professional, and quickly formed excellent relationships with my mum. Nothing is too much trouble for them.
The care service is backed up by excellent office support and polite and professional staff.
Our initial review after one month was also thorough and supportive.
Home Instead really care about those they support, and this has reassured my mum and all our family.
Thank you to everyone.
Reply from Sophie Martin, Marketing at Home Instead (Ipswich, Woodbridge & Felixstowe)

Thank you so much for this truly wonderful review. We are so proud of our service and equally pleased that you have had a really positive start to your journey with us here at Home Instead Ipswich, Woodbridge and Felixstowe.

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Review from T P (Son of Client) published on 1 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a family we have been very pleased with the service Home Instead (Ipswich, Woodbridge & Felixstowe) have provided to our mother who has dementia. From the initial contact, we had a very positive experience with the Management Team who tried to understand mums particular needs and how they could best
match carers to them. As we had a more urgent requirement they were able to provide visits to Mum very quickly but were then also able to modify the time slots we optimally wanted within a short period. The admin team have also been very helpful and responsive as Mum's care needs have developed and various changes needed to be made. Finally, the carers visiting Mum and performing all of the various personal and home tasks for her have been angels. The family cannot begin to express how kind and supportive they have been sometimes in the most challenging of circumstances. We really want to say a huge thank you for all the work the wider team at Home Instead have provided.
Reply from Sophie Martin, Marketing at Home Instead (Ipswich, Woodbridge & Felixstowe)

Thank you so much for this wonderful review. We are so pleased to have been able to support your Mother and yourselves during a difficult time.

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Review from Helen S (Daughter of Client) published on 14 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our experience with Home Instead agency has been wholly positive. This has been very refreshing as I have had to use a care agency in the past (for my disabled adult children and disabled brother -which alas was far from a positive experience.) We have found the home instead Agency to be excellent
at every domain. In the management/administration/communication and in the actual care provided.We are unable to fault them in anyway and have been pleased throughout our whole time with them in this last year.
Our thanks.
Reply from Sophie Martin, Marketing at Home Instead (Ipswich, Woodbridge & Felixstowe)

Thank you so much for your very kind words. We are so pleased to hear that you have had such a positive experience with Home Instead.

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Review from Janet F (Client) published on 2 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having used this company for years, they are able to go above and beyond in an emergency. I have been very happy with their service but delighted at the extra help I have had this month. Cannot recommend them highly enough. Carers all so accommodating helpful and sympathetic, excellent training and
high standards.
Reply from Sophie Martin, Marketing at Home Instead (Ipswich, Woodbridge & Felixstowe)

Thank you so much for your very kind words. We are so pleased to have been able to support you for many years now.

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Review from A P (Client) published on 29 April 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
After a hospital stay both my husband and myself were very weak and could not continue independent living.
We had 3 lovely ladies and got used to them quickly. They were "carers" in the truest sense of the word, and did exactly what we asked. Mostly assisting with downsizing, housework, and laundry.
We did not require more than care of skin.
Reply from Sophie Martin, Marketing at Home Instead (Ipswich, Woodbridge & Felixstowe)

Thank you so much for your wonderful review. It is lovely to read of your positive experience with our team here at Home Instead.

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Review from J M (Client) published on 11 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I received care from Home Instead (Ipswich, Woodbridge & Felixstowe) during January and February this year following a stroke. Fortunately, I recovered fully very quickly and questioned whether I needed this help that my family had put in place for me. However, the three carers who came to my home were
lovely people and we did lots of walking together (which I think they enjoyed as well). They were also able to help with beds and putting out bins and lighting fires and clearing out fireplaces. Also cleaned out and sorted my pantry. I did manage to get a few cupboards thoroughly cleaned which I certainly wasn't going to have time to do. Nothing was too much trouble and I was happy to have them in my house.
I felt quite sad to say goodbye and one has really become a friend whom I hope I shall see again as we are both committed to voluntary work.
Thank you.
Reply from Sophie Martin, Marketing at Home Instead (Ipswich, Woodbridge & Felixstowe)

Dear Judith, Thank you so much for this wonderful review. We are so pleased you felt supported and built some great relationships. Take care.

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Review from Julie L (Daughter of Client) published on 11 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a new client to Home Instead, I wanted to record my thanks for the wonderful and professional service I have received to date. It was an incredibly daunting process looking for a reliable and very caring company to look after my very elderly mother. Thankfully, I found Home Instead! After sifting
through multiple adverts and private carers being interviewed, I soon realised this company is well organised from the top down to their carers. I am always kept up to date and have IT access to read their carers notes following their daily visits, this has provided our family with the reassurances we desperately needed. This care package was put into place quickly and efficiently during the pandemic and also the Christmas holidays, following discharge from a residential nursing home.
Reply from Sophie Martin, Marketing at Home Instead (Ipswich, Woodbridge & Felixstowe)

Hello Julie, a warm welcome to you and your family. Thank you so much for such a wonderful review. We are so proud of our team here and so pleased that you have received the professional service we always aim to provide.

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Review from Debbie R (Daughter-in-law of Client) published on 11 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff and carers at Home Instead have been wonderful, accommodating, thoughtful and extremely professional. They have all been friendly and reassuring, the carers my mother-in-law had attended to her needs in a caring and respectful way. She thought they were all friendly and enjoyed their company.
As a family, we would have no hesitation in recommending Home Instead to anyone needing the services of a care agency. Thank you Home Instead.
Reply from Sophie Martin, Marketing at Home Instead (Ipswich, Woodbridge & Felixstowe)

Thank you Debbie for your very kind words. We are so pleased that you felt reassured by having our team visit your mother in law, and thrilled that she built some great relationships. Thank you so much for your recommendation.

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Review from Jill A (Daughter of Client) published on 7 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother had carers from Home Instead for over 3 years, before she went into a care home recently.
The carers are well trained and professional, who ensured they met my mother’s needs with respect and sympathy. Mum got to know the carers who visited frequently, very well, so she looked forward to
their visits on a social basis as well as a practical one.
There were occasions when the carers stayed beyond their time limit if they were waiting for a paramedic and Mum was distressed.
The office team is efficient. Communication by phone or email was easy, with a quick response to queries or requests.
My mother and I are grateful for the professionalism and kindness of the Home Instead team.
Reply from Sophie Martin, Marketing at Home Instead (Ipswich, Woodbridge & Felixstowe)

Hello Jill, thank you so much for your kind words. It has been an absolute pleasure to support you and care for your mother. We hope she has settled well into her new home.

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Review from Neil A (Son of Client) published on 6 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having been Dad's live-in carer for six months it wasn't easy to hand over! Home Instead made it so much easier than I thought. The care he gets is amazing. It has helped me so much too. A very big thank you.
Reply from Sophie Martin, Marketing at Home Instead (Ipswich, Woodbridge & Felixstowe)

Hello Neil, thank you so much for your kind review. We are pleased to support you and your father. We are very pleased to hear that you had a smooth transition with our team.

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Review from Tina G (Daughter of Client) published on 5 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot thank all of the caregivers enough for the amazing care they have given my mum over the last 3.5 years. I wholeheartedly recommend this office's group of carers who have all gone over and above to provide support and help for both Mum and myself. Thank you also to all the office staff for their
patient manner and help in all the organising to help provide Mum with continuity of carers, through all these difficult times. You have all made a very positive difference to Mum's life enabling her to have a very happy time whilst she was able to stay in her own bungalow. Thank you all.
Reply from Sophie Martin, Marketing at Home Instead (Ipswich, Woodbridge & Felixstowe)

Dear Tina, thank you so much for your kind words. It has been a pleasure to care for your mum. We are delighted that you felt supported by our team and that we made a positive difference to you both.

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Review from Charlotte P (Daughter of Client) published on 13 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead (Ipswich, Woodbridge & Felixstowe) have provided carers/companions for my mother over the last year since my father died. The company has been incredibly flexible and the carers are fantastic. They go above and beyond to make sure that she is happy and has everything she needs. I would
thoroughly recommend them.
Reply from Sophie Martin, Marketing at Home Instead (Ipswich, Woodbridge & Felixstowe)

Hello Charlotte, thank you so much for your kind words. It has been a pleasure to provide support for your mother and your family. We will pass your lovely comments back to the caregiving team.

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Review from Paul S (Son of Client) published on 1 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead in Ipswich helped my father to look after my mother in her final years and were the obvious choice now that he in turn needs more assistance than his family can provide, in order to stay in his own home as he wishes. We knew that we would have none of the concerns that first-time users
of their services might have. For example:
How will my parent be with strangers? They won’t be strangers for long - he looks forward to and really enjoys carers’ visits and their cheerful positivity.
What exactly will they do? They are really flexible and provide whatever support is requested or most appropriate on the day.
Do they really care or are they just doing their jobs? They certainly do care. They are lovely people who do this job because they want to do it, although there are many easier alternatives.
Are they value for money? Yes - definitely. They are hard-working, multi-skilled and provide good companionship, at a reasonable rate.
(Son of) A happy client.
Reply from Sophie Martin, Marketing at Home Instead (Ipswich, Woodbridge & Felixstowe)

Hello Paul, thank you so much for your wonderful review. It's been a pleasure to provide support for your family. We will pass your lovely comments onto the team.

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Review from Anne R (Daughter of Client) published on 15 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead provided fantastic care of my mother over a period of about 5 years, until mum, unfortunately, had to move into a home.
I relied totally on them in caring for mum at her home including providing all her food, cleaning her house and taking her to appointments. They were compassionate, dedicated,
completely reliable and always went the extra mile.
Mum had a wonderful time with them, singing songs, going out and about, playing games, having a laugh, etc. It was lovely to see her grow under their care.
I'm looking to employ them again to visit mum in her care home and give her some one-to-one care.
I would thoroughly recommend the Home Instead service from their wonderful carers to the responsive, dedicated and friendly office staff, in fact, I have already recommended them several times!
Reply from Sophie Martin, Marketing at Home Instead (Ipswich, Woodbridge & Felixstowe)

Thank you so much Anne for your wonderful review. We will pass this on to the team here in Ipswich. We hope Mum is still singing and enjoying her card games. We really appreciate the recommendation and look forward to reconnecting with her soon.

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Review from Clare D (Sister of Client) published on 9 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I find Home Instead a quality care provider.
I find the service and carers very efficient, reliable, flexible, understanding and motivated.
The attitude and support of the carers we have been matched up with is excellent.
The attitude and support of the office and management is excellent.
They
make a difficult life manageable, thank you very much
Reply from Sophie Martin, Marketing at Home Instead (Ipswich, Woodbridge & Felixstowe)

Hello Clare, thank you so much for your kind words. We will pass this on to our caregivers and the office support team. We are so pleased that you have found the service to be reliable and that we made your sister's life more manageable.

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Review from Howard H (Son of Client) published on 7 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers have cared for my parents for the last 18 months and have proven very reliable and consistent with their support. In addition, they have been very flexible with day to day tasks and on occasions dealt with some difficult circumstances. They formed excellent trusting relationships with my
parents.
Reply from Sophie Martin, Marketing at Home Instead (Ipswich, Woodbridge & Felixstowe)

Thank you, Howard, for your kind words, we will pass them onto the caregivers and office team.
It is a pleasure to support your parents and we are so pleased that they have been able to build those great relationships.

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Review from Alan F (Friend of Client) published on 25 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead has proven itself to be professional, compassionate and caring. I cannot fault the care and understanding from both the Care Co-Ordinators and daily carers given to an old friend. They are always available to discuss any concerns, arrange appointments and make sure in-home care has been
completed by going that extra mile to ensure an old friend is comfortable, safe and, moreover, happy to give me peace of mind.
A big thank you to all the staff.
Reply from Sophie Martin, Marketing at Home Instead (Ipswich, Woodbridge & Felixstowe)

Hello, thank you for taking the time to leave us this wonderful review. We're so pleased you feel your friend was very well looked after and that it gave you some peace of mind. We will pass this lovely feedback to the office staff and CAREGivers.

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Review from Angela M (Daughter of Client) published on 21 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum is physically disabled, Dad has mild Alzheimer's. For the past year, Home Instead have provided assistance to allow my parents to live in their own home with dignity and comfort. The caregivers were professional, reliable and lovely to them. They became a welcome part of my parents' daily routine,
bringing friendship alongside the practical care. I particularly commend their efforts during the pandemic, they never once let them down; our family's gratitude to all their care team.
Reply from Joanna McCall, General Manager at Home Instead (Ipswich, Woodbridge & Felixstowe)

Thank you for taking the time to give us a review, it is very much appreciated. We are very proud of our team and how they have supported clients during the pandemic, it is really important to us that we support clients and families well during such challenging times. We will pass on your comments to the team, who we know will be really pleased.

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Review from Joanne C (Daughter of Client) published on 18 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead (Ipswich, Woodbridge & Felixstowe) have provided Dad with wonderful care and support. He looks forward to visits and the warm companionship caregivers provide, with many adding a personal touch. The support provided has allowed Dad to maintain his independence and help regain his self-confidence.
Communication with the office team has been excellent. They are easy to contact, inform me of any material developments and help to organise chaperones to and from appointments, which helps me greatly. The app also allows me to see the interactions from each visit. I am very happy with the care provided.
Reply from Joanna McCall, General Manager at Home Instead (Ipswich, Woodbridge & Felixstowe)

Thank you for your lovely comments and for taking the time to share them. It is great to hear how helpful the family app is to you and that it allows you to see what's happening at each visit. We will pass on to the team your kind words, we know they will be really pleased to hear them.

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Current Review Score: 9.6 (9.644)

Overview of Review Score

The Review Score of 9.6 (9.644) out of 10 for Home Instead (Ipswich, Woodbridge & Felixstowe) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.644 for Home Instead (Ipswich, Woodbridge & Felixstowe) is calculated as follows: ( (75 Excellents x 5) + (19 Goods x 4) + (4 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 101 Ratings = 4.644
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Ipswich, Woodbridge & Felixstowe) is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Dec 2017

Overall Outstanding

  • Caring Outstanding
  • Effective Outstanding
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (21)

Meet the Team (5)

Chris

Chris Lye

Job Title: Company Owner & Nominated Individual Joined: 2009

Chris founded Home Instead's Ipswich, Woodbridge & Felixstowe office in 2009. He oversees the leadership and overall direction of the company and is the Nominated Individual to the Care regulator (CQC). With a passion for empowering individuals to fulfil their potential, he is committed to the delivery of high-quality care and an environment in which his employees can thrive.


Chris has many years of management experience and holds a BSc (Hons) Degree and a Master's in Business Administration. He represents twenty other Home Instead offices on the organisation's national Franchise Exchange Council.


Chris enjoys mentoring small enterprises in the local area, is a keen sportsman and is a devoted father to two daughters.

Joanna

Joanna McCall

Job Title: General Manager & Joint Registered Manager Joined: 2012

Joanna joined Home Instead in 2012 and is responsible for the overall management of the company, ensuring compliance with the care regulator (CQC) and Home Instead's national standards in all aspects of care.
Joanna holds a Level 5 Diploma in Leadership for Health & Social Care and completed an MBA at Suffolk University Business School in 2019. She is also a governor at St Albans Catholic High School in Ipswich.


Joanna lives with her husband and three children and greatly enjoys singing, sewing, reading, walking and spending time with her family.

Anne

Anne Belton

Job Title: Head of Care & Joint Registered Manager Joined: 2015

Anne joined Home Instead in 2015 as a Care Professional and progressed rapidly through various roles to become Head of Care. She shares the Registered Manager's responsibility to the care regulator (CQC) with our General Manager, Joanna.


As Head of Care, Anne oversees all aspects of our service, ensuring our clients and their families receive the highest quality of service, and the care administrative team in the office are fully supported in their roles. She holds a Level 5 Diploma in Leadership for Health & Social Care.


Anne enjoys spending time with her family and driving, reading and visiting different places.

Mukti

Mukti Patel

Job Title: Head of People & Joint Registered Manager Joined: 2016

Mukti was appointed the role of HR Officer in September 2016 and was further promoted to 'Head of People' in 2018. Mukti is responsible for recruiting outstanding individuals to join our growing team of Care Professionals, as well as providing general HR support and advice to the entire business, together with proactively enhancing our Care Professional experience.


Mukti has several years of experience working at a managerial level within the retail sector. Deciding on a change of career, Mukti joined Home Instead Senior Care initially as a Care Professional in early 2016, before her appointment and subsequent progression in the office team.


Mukti relocated from London to Felixstowe in 2012, and she enjoys travelling, socialising and learning about different cultures.

Our Care Professionals

Our Care Professionals

Job Title: Delivering Quality Care in the Community Joined: 2009

Our Care Professionals and Live-In Care Professionals are employed by us and are positioned right at the heart of our service. They are an incredibly compassionate, dependable and caring group of individuals, who come from all walks of life.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Ipswich, Woodbridge & Felixstowe) to verify any information. View our terms and conditions. Home Instead (Ipswich, Woodbridge & Felixstowe) has an Enhanced Service - more info.