Home Instead (Ipswich, Woodbridge & Felixstowe)

Very thorough, proffessional and appropriate. Listened well. Open to ideas and suggestions, supportive, and knowledgeable. Easy to talk to.

The office staff are always helpful and very good at keeping us updated with any changes to her visits and accommodating to her preferences.

We cannot fault the care that is shown to our loved one. The daily visits are the highlight of her day. Due to dementia our aunt often needs reassurance about everyday things and the carers are totally understanding of her needs. Also, the office team are always on hand to discuss or advise on queries we might have.

I would highly recommend Home Instead as a care provider. They are absolutely brilliant!

Home Instead were wonderful in providing daytime cover for my husband with severe semantic dementia while my regular private carer was on holiday. The carers were well-trained and supported. I appreciated their policy of having a new carer shadow an existing carer for part of the day to learn about my husband's needs and foibles before they came to do a care session on their own. There were minor issues with one carer but I felt these have been taken on board after my feedback. I will certainly turn to Homestead again in any future time of need.

Home Instead have provided a professional and caring service to our family, helping enable my mother to stay in her own home for a long time. We wanted a couple of hours' care mid-week in the afternoons for companionship and to ensure she was safe and looked after while I was at work. Management was organised, experienced and sensitive to our needs; and the carers appointed provided just the right level of friendliness and support. I strongly recommend them.

I couldn’t recommend them more highly.

From the moment I was recommended to contact Home Instead (Ipswich, Woodbridge & Felixstowe) many months ago, to this present moment, both myself and my Mum have received the most wonderful service, care, courtesy and solutions possible. The team there have been fantastic all the way through - especially at the sharp end, with the ladies going to see my Mum regularly. With losing Dad last year and her onset of Dementia, Mum has received fabulous companionship care and stimulation to keep her days entertaining. It's also been a massive weight off my shoulders knowing this is all in place. The App has been brilliant, enabling me to check in after each visit to see what she has been up to. Thank you so much.

We used Home Instead from August 2022 to April 2023. During that time we found every aspect of the service to be excellent. The initial consultation was very thorough and professional covering every aspect of my aunt and uncle's requirements. The service proposed was correctly tailored to their needs. The staff members were introduced and 'inducted' in detail, and we were completely satisfied with the care, compassion and diligence every member of the team showed. They each went above and beyond the requirements, and made every effort to ensure we were comfortable with them being in the home, and that all the care and domestic duties were taken care of in a friendly way that fully met all our needs. When circumstances required, the team were extremely flexible adding in additional visits, dates and times, always accommodating and helpful. The service review meetings were also a valuable part of the whole package. We could not have wished for better service, thank you.

I first had cause to use Home Instead to care for my mother six years ago when they did a fabulous job looking after her. They were caring, flexible and highly professional. So when my godmother needed some help I had no hesitation in contacting the team. Right away they made her feel at ease and she very much enjoys the caregiver's company as well as all the practical help they provide her. For me personally, the team are a great support as I am not nearby and I can rely on them to keep me updated in between my visits and it is so valuable to get all the value of their experience in discussing and applying care options. In particular, their proactivity is impressive, alongside my godmother they assess her needs continuously and as those needs alter, their flexibility to implement changes is excellent (working what seems like miracles sometimes!). Last, but certainly not least, as well as their professionalism, the team, both carers and the office team are all thoroughly nice people.

They truly have given great support and peace of mind. I can't recommend them highly enough.

Thank you to everyone.

As a family we have been very pleased with the service Home Instead (Ipswich, Woodbridge & Felixstowe) have provided to our mother who has dementia. From the initial contact, we had a very positive experience with the Management Team who tried to understand mums particular needs and how they could best match carers to them. As we had a more urgent requirement they were able to provide visits to Mum very quickly but were then also able to modify the time slots we optimally wanted within a short period. The admin team have also been very helpful and responsive as Mum's care needs have developed and various changes needed to be made. Finally, the carers visiting Mum and performing all of the various personal and home tasks for her have been angels. The family cannot begin to express how kind and supportive they have been sometimes in the most challenging of circumstances. We really want to say a huge thank you for all the work the wider team at Home Instead have provided.

Our thanks.

Having used this company for years, they are able to go above and beyond in an emergency. I have been very happy with their service but delighted at the extra help I have had this month. Cannot recommend them highly enough. Carers all so accommodating helpful and sympathetic, excellent training and high standards.

We had 3 lovely ladies and got used to them quickly. They were "carers" in the truest sense of the word, and did exactly what we asked. Mostly assisting with downsizing, housework, and laundry. We did not require more than care of skin.

Thank you.

As a new client to Home Instead, I wanted to record my thanks for the wonderful and professional service I have received to date. It was an incredibly daunting process looking for a reliable and very caring company to look after my very elderly mother. Thankfully, I found Home Instead! After sifting through multiple adverts and private carers being interviewed, I soon realised this company is well organised from the top down to their carers. I am always kept up to date and have IT access to read their carers notes following their daily visits, this has provided our family with the reassurances we desperately needed. This care package was put into place quickly and efficiently during the pandemic and also the Christmas holidays, following discharge from a residential nursing home.

All the staff and carers at Home Instead have been wonderful, accommodating, thoughtful and extremely professional. They have all been friendly and reassuring, the carers my mother-in-law had attended to her needs in a caring and respectful way. She thought they were all friendly and enjoyed their company. As a family, we would have no hesitation in recommending Home Instead to anyone needing the services of a care agency. Thank you Home Instead.

My mother and I are grateful for the professionalism and kindness of the Home Instead team.