Home Instead (Clacton, Frinton & Walton)

The care professionals visiting and taking care of my mother live up to their title of being professional: always on time; attentive to details; motivated to find solutions to everyday problems; friendly and polite; and giving clear feedback via the online tool. The latter is a great help for me since I do not live close by and in this manner I am regularly updated on my mother's condition and situation. I appreciate very much the motivation and understanding of the carers as well as their personal and caring approach. Bravo!

Have never let us down and someone always attends and on time. My dad is happy with the service and happy to recommend. Staff are friendly and attentive. Was easy to set up the service. Online app enables me to check and review visits and take up any issues highlighted with my father.

My daughter is very happy with all her carers and looks forward to them coming, they are all friendly and supportive, you can hear her chatting and laughing all through her time with them. The service they give is so helpful to us as well as her as we are probably older ourselves than some of your clients (haha) a wonderful service.

Home Instead have met my needs and I have no qualms with their service.

Overall my father is happy with the care provided, he says the staff are reliable, friendly and helpful. One criticism from him would be that staff do not always support him fully to get in and out of the car when taking him shopping.

I have been truly rewarded with the two ladies who come to see me on Tuesday and Thursday. I find them to be helpful and willing to do whatever my needs be - in addition, their happy attitude is truly uplifting.

The two hours they visit each day normally come with a smile and professional approach. Each carer has her own way of dealing with Dad, sometimes it can be a bit confusing for him but overall the service is excellent and I would recommend the service wholeheartedly.

A small team of carers enable Dad to retain a degree of independence and maintain a daily routine. Unprompted they complete household tasks to keep his home safe and clean. All staff are friendly and helpful. The online updates after each visit allow us to check he is safe and well throughout the day and has gone to bed each night.

Over a few years my wife experienced a very good service until she passed away. I continue to use the carers and can vouch the service is excellent.

Home Instead (Clacton, Frinton & Walton) employ very caring, kind, helpful, supportive staff. All have been wonderful. Living over 550 miles away in Scotland the service has been of great reassurance that my mother is being well looked after and any problems/concerns with my mother are forwarded to me. All staff are prompt and cheerful, cannot fault really.

Home Instead has certainly bought stability to our household. The presence of their care staff has worked well in improving the well being Mum and Dad with regular help with medication and contribution to the running of house cleaning and meals.

Carers are very understanding, no problems are left unsolved. Management will not let problems go, they will act straight away.

Our mother loves the friendliness, punctuality and discreet professionalism of her carers and the companionship they also provide as much as the personal care. She looks forward to that bright spot in her day. The family, who are long-distance carers, appreciate the excellent communication and swift response to any concerns - always ready to offer whatever extra help is needed. Service reviews are regular and new tasks are added as required.

I was very fragile when I left hospital and came home. Your assistants were all very friendly and courteous. Initially, carrying out all the personal work professionally and as my energy slowly improved, with understanding, (and dare I say, with a sense of gentle humour!). Each assistant was different but all had a friendly, gentle dedication - I miss them all.

Very good overall. Perfect for what I require but the price is a bit on the high side (hence why I ticked don't know) for my requirements as it's purely a companionship call as I have a 24-hour carer and the visit is just to give her a break.

Dad enjoys his visits. The carers are all very caring and personable. I would recommend Home Instead to all.

We are very happy with the care. The management is always on hand to help. If there are any issues we can always telephone and they are resolved.

My husband and I are very pleased with the service we received from Home Instead. All the carers we have are great and very good with my husband. They all have a laugh and joke.

I am very happy with the care you provide. The staff are first class.

I know I can totally rely on Home Instead to turn up on time, they always keep to their hours. The staff are so friendly and take great care of Mum on their visits. I've never had a problem dealing with the office staff as they are so accommodating and efficient. I would thoroughly recommend the company to anyone looking for an excellent company to look after loved ones.