Home Instead (Clacton, Frinton & Walton) provides care in the home to enable older people to continue living their chosen lifestyle in their own community.
The service has been rated 'Outstanding' by the Care Quality Commission in their most recent inspection done in November 2019.
They can provide tailor-made support for personal care, home help and companionship. Support is also provided for those living with specialist conditions such as Alzheimer's and...
Care Provided by Home Instead (Clacton, Frinton & Walton)
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 60 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
- Hospital Discharge
Funding & Fees
Daily Charges per Person
- Hourly Visiting Care Fees: £37.50 - £39.90
Contact Home Instead (Clacton, Frinton & Walton) to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
- NHS (Contracted Provider)
-
Good to Know
Group/Owner
- Home Instead
- Private Owned
Person in charge
- Jean Allen (Owner/Director)
Home Instead (Clacton, Frinton & Walton) Reviews (74)
Home Instead (Clacton, Frinton & Walton) has a Review Score of 8.8 (8.833) out of 10, based on 4 reviews in the last 2 years.
Over all time Home Instead (Clacton, Frinton & Walton) has 74 reviews.
I have had 3 different carers in 6 months. One carer was not communicative and she stopped. My two remaining carers have mainly provided me with company which was my main requirement. They have been good company, encouraging and adaptable to any requirements. This includes washing up, making tea and coffee and occasionally doing household chores.
I have nothing but praise for Home Instead they have delivered a first-class service and taken the strain from the family knowing that they deliver exceptional quality care and keep them fully informed of the care provided. This has enabled me to stay at home, which is what I wanted, and they provide daily online updates. The carers are all so kind and understanding. I can not praise them enough. The support they deliver is 5-star, couldn't ask for anything more and they have treated me with dignity and understanding.
On-time, good continuity, always considerate with both my wife and myself. The carers have the patience of a saint and perform their duties with the minimum of fuss. Management when approached are friendly and do their best to meet your requirements.
The care and services provided by Home Instead are outstanding. The team provided to my mother are excellent in their care and carry it out with much respect. The office staff are there always with help and guidance and they are so lovely to chat to. My family and I cannot thank them enough.
The care and companionship I have for my mum and dad are extremely excellent. The carers are very kind, helpful and make sure Mum is comfortable and happy during visits. Also, same with my dad and all the carers are very much part of the family as we like to make them feel at home here too. All a pleasure to of met and I feel happy knowing they're cared for.
Very pleased and happy to have discovered "Home Instead". The carer I have twice weekly is extremely efficient with a good sense of humour, which is always required in any situation is possible!
Some very good carers.
We are so pleased that we chose Home Instead for our mother who has Alzheimer's. All her care staff are professional, kind, understanding of her condition and extremely caring. We have been particularly impressed by the quality and consistency of care that they have provided during the Covid 19 pandemic. The care staff and management team have been so helpful and quick to support us in meeting our mother's increasing care needs. Thank you so much you do a truly amazing job and the App is excellent.
We could not carry on living in our home abode if it were not for the valuable assistance rendered by our Home Instead carers. They are always on time and nothing is too much trouble for them. They are always well turned out, polite and have a good sense of humour.
All personnel have been most helpful in arranging care and support. The carers are exceedingly helpful, kind and very friendly. We enjoy their presence with us and they are willing to do anything that makes us comfortable.
Excellent service. Good timekeeping. Note I feel I am being overcharged due to carers taking far too long holidays (4/6weeks) only working (part-time).
Home Instead (Frinton) has been used for several years now with adjustments as needs have changed. The cooperation has been wonderful and the result is first class teamwork.
The caregivers and staff manage all the necessary daily needs for their health and wellbeing. We highly recommend Home Instead Senior Care.
The care staff visiting my mum have been vital to the consistency of her support during the difficulties that the year 2020 have brought for my mum. The ladies have been very adaptable to Mum's changing needs. Mum can rely on staff being on time, helpful and pleasant. I am also pleased they are happy in conjunctions with other agencies. Many thanks.
Very pleased with the treatment.
Very caring and considerate.
We really very much appreciate the feedback from our clients and their families.
Home Instead always understood the needs of my father; ensuring that his "team" isn't changed too often. They know how he is, and as he can't speak, they still manage to communicate with him at a high level.
I live 4000 miles away from my parents so I am very dependent on Home Instead and they have not failed me!
I wish to thank all the staff for their kindness and dedication to my parents - they are always so polite and happy to do whatever jobs need doing and have exceeded my expectations.
The company has provided a small consistent team of very caring and kind individuals who have a wealth of experience and have been wonderful in providing ideas and strategies to better care for my parents.
I am very glad I chose Home Instead and I would like to extend my gratitude to all of them as we continue this journey.
They also keep me very well informed about her health and state of mind. I am very grateful for their support.
The carers are a credit to the company.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 09 January 2020- Caring Outstanding
- Effective Good
- Responsive Good
- Safe Good
- Well-led Outstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
There are no news items for Home Instead (Clacton, Frinton & Walton).
Awards / Recognitions (10)
- Recipient: Home InsteadDate: Friday 30 May 2025
- Recipient: Home InsteadDate: Friday 31 May 2024
- Recipient: Home InsteadDate: Wednesday 31 May 2023
Meet the Team (10)
Louise is our Head of Client Experience and she manages all aspects of client services to ensure we give professional, caring, tailor-made care and support, constantly reviewing ongoing care needs to provide the best possible client experience. She is a calm, safe pair of hands, always supportive and highly professional.
Tracey is the Senior Care Coordinator and is responsible for ensuring that the right care professional goes to the right client at the right time. We know this as a schedule! Tracey does her best to ensure both clients and care professionals are happy and their needs met and she does this with care, a smile and plenty of common sense.
Jo is our Office Administrator and she looks after the team as a whole ensuring the smooth and efficient running of the office, so on the surface, Jo looks calm and in control but under the water, her feet are paddling like crazy.
Jo is our Community Engagement Officer and it's her job to help raise awareness of the services we provide and the wonderful work that our Care Professionals do every day, as well as engaging with our partner organisations.
Ben is our General Manager and joined Home Instead in November 2021. He is responsible for the overall management of our growing company including operational and business development. Ben previously worked as a regional support manager for a home care franchise and brings a wealth of experience to the Frinton, Clacton & Walton team.
Jean is the owner and business manager for this service. She is a nurse and a midwife and has worked in care all her career, including a 15-year stint in developing countries such as Iraq and Kosovo. To such ends, she is used to high-pressure work and dealing with peoples’ needs that vary from the basic to the complex. Jean's goal for this service is for it to be a valuable resource for the community and to deliver a high-quality service that is very professional and reliable. Her goal for her staff, office and Care Professionals, is that they feel valued and respected.
Marie works alongside Tracey, our Care coordinator and together they plan and schedule each client's care call. It's a lot more complex than it sounds! We work hard to gain as much information about each client as we can so that we can identify appropriately matched Care Professionals. We also have the needs of our Care Professionals to consider too, so Tracey and Marie are adept at juggling priorities and working hard to keep both clients and Care Professionals happy.
Kayleigh is our Finance Manager and she looks after our financial health here at Home Instead. She's a numbers kind of gal, who manages our cash flow and reviews financial reports and forecasts to make sure we stay within budget. Kayleigh also makes sure that all our wonderful Care Professionals get paid the right money and on time, so you might say she's pretty important in our eyes.
Helen is a Senior Care Professional here at Home Instead. In addition to her role of supporting and caring for clients, Helen also visits prospective new clients to carry out care consultations. This involves assessing the needs of a client so that we can tailor make a care package specifically for them and identify the most suitable Care Professional for their needs, interests and personality. Helen is also instrumental in those first introductory meetings between clients and Care Pros, making sure they run smoothly. As you would expect, her people skills also make Helen a fantastic mentor and support to her Care Pro colleagues.
Maria is one of our Communications and Engagement Officers along with Jo. They work together to look at how we can be champions of compassion within our communities, networking with partner organisations and the wonderful local charities and volunteers that already reach out to reduce loneliness and isolation particularly among our older residents. They also look out for sponsorship opportunities and organise events to celebrate the fantastic care and support Home Instead provides. Maria is creative and loves meeting new people.
Frequently Asked Questions about Home Instead (Clacton, Frinton & Walton)
How many Carers does Home Instead (Clacton, Frinton & Walton) employ?
Home Instead (Clacton, Frinton & Walton) employs 62 carers.
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