Direct Care and Support Services

20 Fairway, Carshalton SM5 4HS
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9.5 15 Reviews
  • Direct Care and Support Services, Carshalton
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Respite / Short Term
  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Good to Know

Owner

  • Sunita Larka

Person in charge

  • Sunita Larka (Manager)
Are you the Owner/Manager of Direct Care and Support Services? View your Advertising Options

Direct Care and Support Services Reviews (15)

9.5

Direct Care and Support Services has a Review Score of 9.5 (9.466) out of 10, based on 5 reviews in the last 2 years. Over all time Direct Care and Support Services has 15 reviews.

Overall Experience

  • 13
  • 2
  • 0
  • 0
  • 0

Date Published

15
2
4
5
10

Review from Gary L (Sister of Client) published on 8 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been with them for a few years now and she is very very well looked after and is very happy there. The staff go over and above what is required when caring for all their clients. When my sister was in hospital recently with an infection, the staff visited her every day, often after they
had finished work, thus in their own time. If is fair to say that the staff and clients regard themselves as one big family and they get along very very well.


The house my sister lives in is always in excellent condition and safe. They always maintain a safe ratio of staff to members with good safety margins. Thank you for looking after my sister so well.

Reply from Vik Gopee, Manager at Direct Care and Support Services

Many thanks for this wonderful review.It greatly helps our service and all the staff who work for us to maintain our high standards of care and make improvement where required

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Review from Uzma S (Mother of Client) published on 26 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter was taken good care of. The staff were very caring and supportive. I was comfortable leaving her there.


She was going away from home for the first time and I was very apprehensive about sending her away but the staff took very good care of her.


I would recommend this accommodation

to all my friends.

Reply from Vik Gopee, Manager at Direct Care and Support Services

Many thanks for your positive and very encouraging feedback. We very much appreciate your time to provide us with such a wonderful feedback on our service and the staff who looked after your daughter. Should you require our service again in the future please do not hesitate to contact us. Best wishes

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Review from A H (Niece of Client) published on 12 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle has been here a few years now and he is very happy! Everybody who works here is caring, genuine, welcoming, organised, happy and very supportive.


My uncle has particular needs and ways, he went through a big traumatic change however after settling in he has come such a long way with Homecare.
He

go's on regular outings, whilst still given his own independence, he has even joined a dance club once a week. There are lots of opportunities available!


His confidence has grown and is happy! He is listened to and we'll taken care of, cannot be happier he is happy. The house is always very clean and tidy with a lovely big back garden. Thank you so much home care for all you do and continue to do!

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Review from Dave G (Independent Advocate Deputyship) published on 15 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic care of residents by the whole team. Looking out for residents' best interests and raising concerns to healthcare community teams appropriately.
Would highly recommend the care given by staff.

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Review from S H (Brother of Client) published on 4 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with my brother's home and more than happy with the staff. I find them 100% professional. It definitely gives myself and my family comfort and peace of mind that my brother is looked after and, more to the point, he’s very happy. Well done all.

Reply from Karen Cornwall, Service Development Manager at Direct Care and Support Services

Thank you for taking the time to write this review. DCSS are very happy that you are highly satisfied with the quality of the care and support which we provide.

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Review from Francis H (Father of Client) published on 21 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home, with wonderful, caring staff. Never been happier.

Reply from Karen Cornwall, Service Development Manager at Direct Care and Support Services

Thank you for taking the time to undertake this review. I am happy you have found your experience to be a positive one.

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Review from I W (Father of Client) published on 13 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My adult son has resided at a Direct Care Services property for the last few years. He is happy and content with his accommodation and has a good relationship with the staff employed to care for him.
I regularly attend the address to take him out, as does one of my other sons, and have never had any
issues with his personal cleanliness, or that of his room and surroundings.
Other than the understandable and obvious Covid restrictions, there are no issues with taking him out and/or returning him later in the day, which we do most Saturdays for football/cricket, which provides him with much needed external social interaction.

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Review from Kaili R (Mother of Client) published on 5 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am satisfied with the service. I am getting regular updates on how my daughter is doing and often I get a phone call or email which is additional. Most important is that my daughter considers this place her home and is satisfied.

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Review from Y C (Sister of Client) published on 23 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with my brothers care. Lovely care given. My brother is always kept clean and happy. Good food. The staff take him out to his clubs and he enjoys going to parties etc. Great care is also given with his medication. General health much improved since he has been with Direct Care and Support
Services.

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Review from Ghazala K (Sister of Client) assisted by family/friend published on 2 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm always greeted professionally and warmly whenever I go to visit my sister. She is very happy with the care staff and she enjoys living there very much. She is treated with love and respect. They respect her cultural and religious needs very much. Overall, we are very pleased with the service.

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Review from B C (Sister of Client) published on 23 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Direct Care and Support Services provide excellent care for my sister. They take great care of all her needs. Making medical/doctors appointments when required, and taking her. Dietary requirements, arranging dental and chiropody appointments and ensuring medication prescriptions are reordered on time.
The management and staff are very caring, and I am always greeted well when I visit, no need to call beforehand as I can go anytime. My sister thoroughly enjoys her activities and holidays. She is happy, which to me is very important. It is a small house like a family unit.

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Review from Ghazala K (Sister of Client) published on 10 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This was my first experience with Direct Care. Initially, I was very worried and concerned about their care but over the four years, I've seen a fantastic improvement in their service. They immediately address and implement any concerns, they provide fantastic service and the staff are very warm and
welcoming. Overall I'm very pleased with their customer service.

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Review from David T (Stepfather of Client) published on 11 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stepdaughter has been a client of Direct Care for nearly 4 years. She lives in a flat in Sutton with 24 hour care. My family and myself have been greatly impressed with the high standard of care given to her which has resulted in her health and general well being improved. I am always welcomed when
visiting and am regularly consulted and informed by the care staff regarding any ongoing issues.

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Review from Carolyn H (Mother of Client) published on 22 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

They provide care for my daughter who is severely handicapped and unable to do anything for herself. They are cheerful and consistent, completing their tasks to a high standard. She has a small 'core' of personnel who know her needs well so she always has someone who knows her.

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Review from J D (Client) assisted by family/friend published on 15 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mums experience has been excellent! Every member of staff has been totally professional in every way. Well mannered and respectful of mums needs.

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Current Review Score: 9.5 (9.466)

Overview of Review Score

The Review Score of 9.5 (9.466) out of 10 for Direct Care and Support Services is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.966 for Direct Care and Support Services is calculated as follows: ( (28 Excellents x 5) + (1 Goods x 4) ) ÷ 29 Ratings = 4.966

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Direct Care and Support Services is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

Meet the Team (0)

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Frequently Asked Questions about Direct Care and Support Services

What Type of Services does Direct Care and Support Services offer?

Direct Care and Support Services offers Home Care.

How many Carers does Direct Care and Support Services employ?

Direct Care and Support Services employs 28 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Direct Care and Support Services to verify any information. View our terms and conditions. Direct Care and Support Services has an Basic Service - more info.