Caremark Slough and South Bucks

Office A, Unit 1A, Windsor Trade Centre, Dedworth Road, Windsor SL4 4LE
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Top 20 award
10 62 Reviews
  • Caremark Slough and South Bucks, Windsor
Caremark is a Home Care provider, offering care and support services to people within their own homes and in their local communities. From their office in Windsor they offer support to anyone living in the Windsor, Maidenhead, South Buckinghamshire Burnham, Stoke Poges, Gerrards Cross, Beaconsfield, Denham & Iver, Slough ,Wraysbury, Datchet & Horton areas.

Who they support:
Caremark Slough & South Bucks offers Care and Support to any adult looking for some assistance to continue living at home safely and comfortably.

How they support:
At Caremark they understand that some of the daily routines many people take for granted can become difficult or restrictive. They are here to help you remain independent at home and continue to enjoy life to its fullest, without worrying about the things that are very personal to you.

Care and Support services can also extend to supporting you in the community, assisting in your sense of inclusion and well-being. This support can be with travel to work or to the shops, or supporting you during a leisure activity, for example you may like some help to go swimming or to the cinema.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £27
  • Weekly Live-in Care Fees: from £1200

We are able to assist with shorter visits from 30 minutes and 45 minutes also as well as an hour - discussed at the initial assessment. We can provide overnight care, longer companionship visits and live in care.

These prices are only a guideline, please contact Caremark Slough and South Bucks to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Sukhwinder Dhillon (Manager)

Caremark Slough and South Bucks Reviews (62)

10

Caremark Slough and South Bucks has a Review Score of 10 (10.000) out of 10, based on 12 reviews in the last 2 years.
Over all time Caremark Slough and South Bucks has 62 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Caremark Slough and South Bucks
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Total of 62, showing 21-40
Review from Liz P (Sister of Client) published on 11 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't thank the manager and her team enough. I was in a real pickle trying to organise care for my sister after being let down last minute by another care provider. The speed at which Caremark responded and their ability to provide carers was incredible. The carers were amazing, so respectful, kind
and caring to my sister and her family and friends. I would highly recommend to anybody looking for help.
Reply from Suki Dhillon, Care Manager at Caremark Slough and South Bucks

Thank you so much for your kind words Liz. It was an absolute honour to support your sister. And it was a pleasure to meet the family, not forgetting the cats! I wish you all the very best.

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Review from David F (Client) published on 5 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having had care from another company that was truly awful.
The team from Caremark (Slough and South Bucks) have been life-changing, all the ladies are amazing and do their best to work with you to improve your life.
The management team are very friendly and look out for both clients and staff.
Awesome
team and company.
Reply from Suki Dhillon, Care Manager at Caremark Slough and South Bucks

Hi David. Thank you for your kind words. We enjoy supporting you as much as you enjoy our service. Really glad you are happy.

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Review from Annabel M (Daughter of Client) published on 7 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
After being let down by another care agency, I contacted Caremark at very short notice, to see whether they could help us arrange care for my mum in her own home. She was in respite at the time and we were desperate to bring her home, as we knew she was nearing the end of her life. From our first contact,
I was incredibly impressed by the care and compassion of the manager and her team, and they did everything possible to enable us to bring my mum home the following day. The supervisor and the other carers were so kind and considerate towards my mum and so patient with her, especially as she was very anxious and becoming more immobile. She very sadly died shortly afterwards and we will be forever grateful that Caremark enabled her to be at home and to have dignity in her last few days.
Reply from Suki Dhillon, Care Manager at Caremark Slough and South Bucks

Hi Annabel, thank you for your kind words, they mean so much to the Care Team. It was a pleasure for us to enable Mum to pass away peacefully at home, with dignity. We wish you all the very best.

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Review from S S (Client) published on 19 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very happy with my care package from Caremark. They are all very kind and I look forward to my visits.
Reply from Suki Dhillon, Care Manager at Caremark Slough and South Bucks

Thank you, the carers do look forward to seeing you every day!

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Review from John H (Son of Client) published on 7 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was helped through a difficult winter when she felt rather down and lonely. She was assisted when the first coronovirus jab was due with a carer taking her to the venue for the vaccination. The Caremark (Slough and South Bucks) supervisor is always available
to contact if required and advises
on any issues. A good, prompt and friendly service.
Reply from Suki Dhillon, Care Manager at Caremark Slough and South Bucks

Thank you John, Mum as you know is a very spirited and independent lady and we are glad to support her as much as she will allow!

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Review from Robert J (Son of Client) published on 29 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has had the carers only for a few months, they have been very good to him so far. They attend to him three times daily freeing up my own time, I only have to cook for him in the evening. The carers are very nice and have a good laugh and chat to him.
Reply from Suki Dhillon, Care Manager at Caremark Slough and South Bucks

Thank you Robert. It goes to show how much of an impact we can make in only a short space of time!
Your dad is a joy to support.

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Review from Jane A (Daughter of Client) published on 28 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you all so much for looking after my mum. You help her and me and make it possible for her to enjoy living in her own home and enjoy her life the best that she can. A big thank you for all you do. You are all very much appreciated.
Reply from Suki Dhillon, Care Manager at Caremark Slough and South Bucks

Thank you Jane, your mum is an amazing lady. It is our pleasure to support her.

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Review from Paul B (Son of Client) published on 23 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
In July this year, we decided to get mum some care, as she had lost much of her mobility and had an ongoing health issue, to help with getting dressed and breakfast, basically to get ready for the day ahead. On recommendation, we contacted Caremark in Windsor. They quickly made an appointment to come
out and assess what we needed and set up a care package. She had a lovely team of carers and regular visits from the care supervisory team. This worked very well and was a great help to mum, both with physical and mental well being. From our experience, we'd highly recommend The Windsor Caremark team.
Reply from Suki Dhillon, Care Manager at Caremark Slough and South Bucks

Thank you, Paul, so much for your kind words! The carers enjoyed visiting Mum and we wish you, Mum and family all the very best for the future.

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Review from Anne K (Client) assisted by family/friend published on 12 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find the carers very polite and good at their job. Some of them go out of their way to be helpful.
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Review from D D (Client) published on 7 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My carers are my friends and are very very good. I could not manage without them.
Reply from Suki Dhillon, Care Manager at Caremark Slough and South Bucks

Thank you, they have become very fond of you too!

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Review from Stephen H (Son of Client) published on 30 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Caremark team cared for Mum at home for a number of years, and we always found their staff to be very caring and compassionate towards Mum, even in difficult and challenging situations we found ourselves in.
They were always offering flexible help or solutions to problems we encountered as Mum's
health deteriorated.
Reply from Suki Dhillon, Care Manager at Caremark Slough and South Bucks

Hi Stephen, thank you for your kind words. Please believe me when I say, it was a pleasure supporting Mum, all her Carers were very fond of her and we are incredibly saddened with the news of her passing away. We send our deepest condolences to you all.

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Review from S D (Client) assisted by family/friend published on 20 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All my carers are very lovely, positive, caring people. They all go the extra mile to make my life a lot easier. All of them have done things in their own time to picking up bits of shopping and taking me out, I feel valued.
My growing care needs are being met. They put a referral through for a wheelchair.
Reply from Suki Dhillon at Caremark Slough and South Bucks

Hi Sheila, so nice to hear your carers are supporting you with all of your ever changing needs.

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Review from D G (Client) published on 20 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The main carer who I have is very accommodating has a very positive attitude and makes me laugh. She is the highlight of my day. Goes out of her way, I can phone her anytime to bring me in my shopping. Sends me postcards when she's been on holiday and buys me Christmas and birthday presents. Also, I
get birthday cards from the company.
Reply from Suki Dhillon at Caremark Slough and South Bucks

Thank you for your lovely, kind words!

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Review from Pat B (Client) published on 20 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly carers, good conversation with all of them.
Accommodate my needs, nothing is too much trouble. Can ask freely if I need any shopping or fish and chips brought in or bacon rolls from the bakery, they do in their own time.
Reply from Suki Dhillon at Caremark Slough and South Bucks

Thank you Pat, so nice to read your comments.

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Review from Sukie B (Daughter of Client) published on 29 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have used their services for the last 15 months and so far the care has been wonderful. They are very understanding and flexible and willing, providing a personalised service. The pool of carers of 4 are all wonderful and provide great care, understanding and patience. These carers have specific
skills which were required and they all do amazingly well. They all adapt accordingly and listen and understand. This is a very friendly, professional care provider and we are very lucky to have the trust and confidence in them.
Reply from Ranjit Dhillon at Caremark Slough and South Bucks

Thank you Sukie for your kind words, which I will pass onto the carers and the office staff. It is really appreciated.

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Review from Stephen A (Son of Client) published on 14 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Friendly and professional care from an experienced team. The carers were always on time, clean and ready to deliver excellent service to the client. My mum had advanced Vascular Dementia which often made her aggressive and uncooperative, but her carers were calm, patient and honest. They left an accurate
and full report of each visit and importantly, had good connections with local social services. This enabled us to access specialist equipment like pressure sore mattresses, slide sheets, commodes and hoists as necessary. We cannot recommend Caremark enough. Many thanks.
Reply from Ranjit Dhillon at Caremark Slough and South Bucks

Hi Stephen, Thank you so much for your kind words. We will miss your Mum and I am so pleased you were happy with the service we provided.
All the very best.

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Review from Lisa C (Client) published on 5 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have engaged Caremark twice now and cannot recommend them highly enough. The staff are exceptionally friendly, caring and cannot do enough to make you feel comfortable. Each carer went out of their way to meet and exceed what I required. They also make an effort to select the ideal carer for you based
not only upon your physical requirements but also to ensure you will connect on a personal level. I could go on and on about how fab they are. I genuinely don’t have a single bad word to say. I am having surgery again in a few months time and can honestly say I am looking forward to having them help me again. They make a painful, long and boring recovery so much easier to get through. The girls just lifted my sorority every day. They are quite simply the best.


I also found them to be extremely flexible as my needs changed. They were extremely willing and able to tailor the service as my recovery progressed.

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Review from Reginald H (Husband of Client) published on 8 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I found all the staff who came to care for my wife were very polite, tried their very best to help my wife, even though she did not want them to help her.
My wife is now in a care home. When the carers first attended to her, she did not mind, but as time went by, she became gradually more resentful
of them. Her dementia got so bad the only option was a care home, but I cannot thank the staff at Caremark enough for what they did to help my wife.
Reply from Suki Dhillon at Caremark Slough and South Bucks

Thank you Reg, all the Carers were very fond of your wife and we wish you all the very best.

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Review from Ross M (Son of Client) published on 21 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Care provided has been exceptional. The staff live up to the name carers, they really do care. Nothing is too much trouble and any requests or queries are acted on very quickly. On one occasion my Dad had a fall and an ambulance had to be called for, the crew made a comment to me that these carers you
have here are fantastic; he was quite impressed with them.
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Review from Lynne P (Daughter of Client) published on 5 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Caremark has been in charge of my Mum's care needs for only a month.
I have been in close contact with the whole team about varying issues, and they have been fantastic in addressing them.
I am never made to feel that I am bothering them (even if I think I am!) and the team are very friendly and approachable.
My
Mum has had excellent care and attention so far, and neither of us has any complaints whatsoever.
Reply from Ranjit Dhillon at Caremark Slough and South Bucks

Thank you for your kind words. I will pass them onto the carers and office staff

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Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Caremark Slough and South Bucks is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Caremark Slough and South Bucks is calculated as follows: ( (70 Excellents x 5) ) ÷ 70 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caremark Slough and South Bucks is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Aug 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (5)

Meet the Team (4)

Ranjit

Ranjit Dhillon

Job Title: Managing Director Joined: 2009

Ranjit set up the business in September 2009 after personal circumstances meant that he needed to look into Home Care for his own father.


Ranjit has come from a business background and has owned his own companies previous to this.


A very personable, approachable Managing Director.


In his spare time, Ranjit enjoys playing football, gardening and DIY.

Suki

Suki Dhillon

Job Title: Care Manager Joined: 2009

Suki set up the business with Ranjit in September 2009.
Suki has brought all her valuable skills gained from other industries to the Company and applied them successfully.


She manages the Office and the Workforce extremely professionally and has an excellent understanding of how Home Care works as she worked in the field for a long time, to gain a good understanding and empathy with all her staff.


Suki enjoys keeping fit and eating healthily and going for long walks with her beautfiul dog - Cooper - and her 2 beautiful children.

Manju

Manju Dhillon

Job Title: Field Care Supervisor Joined: 2010

Manju started working with us as a Carer in January 2010 and has been with us ever since.
She has a wealth of experience working in the community and really excelled herself when she was an integral team member in 2 complex 24 hour care packages.


In June 2013 Manju then moved into the Office to work as a Care Co-ordinator and quickly brought the office alive with her excellent office skills and friendly and approachable manner.


Manju was then promoted to Field Care Supervisor in February 2017 and has supported the Care Team and Clients with compassion and respect.


In her spare time Manju loves to spend time with her beloved Cockapoo - Alfie - and enjoys family time and the great outdoors.

Rosie

Rosie Braggins

Job Title: Care Co-ordinator Joined: 2013

Rosie has been with Caremark (Slough & South Bucks) for nearly 7 years. In 2019, Rosie applied for the Care Co-Ordinator position as she wanted to expand her skills. Rosie excels in this role and is comfortable with managing the Office and Client/Carer needs with total understanding of what is needed.


Rosie has completed her Level 2 and 3 Diploma in Adult Health and Social Care and is also the Medication Champion for Caremark.


In her spare time Rosie enjoys spending quality time with her Family and enjoys playing competitive Board Games!

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caremark Slough and South Bucks to verify any information. View our terms and conditions. Caremark Slough and South Bucks has an Enhanced Service - more info.