Caremark (Slough and South Bucks)

Unit G1 Ground Floor, Fairacres House, Dedworth Road, Windsor SL4 4LE

Caremark (Slough and South Bucks)
Caremark (Slough and South Bucks)
Caremark (Slough and South Bucks)

Caremark is a Home Care provider, offering care and support services to people within their own homes and in their local communities. From their office in Windsor they offer support to anyone living in the Windsor, Maidenhead, South Buckinghamshire (Burnham, Stoke Poges, Gerrards Cross, Beaconsfield, Denham & Iver), Slough ,Wraysbury, Datchet & Horton areas.

Who they support:
Caremark (Slough & South Bucks) offers Care and Support to any adult looking for some assistance to continue living at home safely and comfortably.

How they support:
At Caremark they understand that some of the daily routines many people take for granted can become difficult or restrictive. They are here to help you remain independent at home and continue to enjoy life to its fullest, without worrying about the things that are very personal to you.

Care and Support services can also extend to supporting you in the community, assisting in your sense of inclusion and well-being. This support can be with travel to work or to the shops, or supporting you during a leisure activity, for example you may like some help to go swimming or to the cinema.

Group : Caremark

Person in charge: Sukhwinder Dhillon (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 40

Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care (on a contracted hours basis) • Risk Assessments in the Home

Care Offered: Alcohol Dependence (Past or present) • Call in Service • Cancer Care • Companionship • Dementia • Domestic Services / Home Help • Drug Dependence (past or present) • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service

Latest Care Quality Commission* Report on Caremark (Slough and South Bucks): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

9.8 Caremark (Slough and South Bucks) has a Review Score of 9.8 (9.842)

The Review Score of 9.8 (maximum of 10) for Caremark (Slough and South Bucks) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 19 Reviews over all time. This Average Rating is also the rating value for Caremark (Slough and South Bucks) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 17 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.842 for Caremark (Slough and South Bucks) is calculated as follows: ( (96 Excellents x 5) + (18 Goods x 4) ) ÷ 114 Ratings = 4.842

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Caremark (Slough and South Bucks) is based on 17 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    17
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Caremark (Slough and South Bucks)?

  • Extremely LIKELY
    18
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Caremark (Slough and South Bucks)

  • Client / Service User
    6
  • Son of Client/Service User
    5
  • Daughter of Client/Service User
    3
  • Niece of Client/Service User
    2
  • Wife of Client/Service User
    2
  • more

All the carers are reliable and friendly and I am very grateful.

They are very patient, kind and caring. Also if you have any worries, the carers certainly try and sort it out.

Many thanks for all of the carers and office team.

How likely would you be to recommend Caremark (Slough and South Bucks)? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Staff: Excellent

Care / Support: Good

Management: Excellent

Treated with Dignity: Good

Value for Money: Excellent

Ranjit Dhillon, Managing Director at Caremark (Slough and South Bucks) responded to this review on 05 Dec 2017:

Thank you Ray for your kind words.

I cannot stress enough how this care company and its staff have looked after my aunt. She has dementia and is extremely difficult to handle, her carers have shown her so much patience, much more than I, her own family could have done. I live 65 miles away, they have made sure she has been seen by her doctor when needed, well fed and the cleanliness is exceptional. I don't know how I and more importantly my aunt could have coped without them. I feel they are there for us both and I know they have made my 92-year-old aunt's last years more happier and dignified.

How likely would you be to recommend Caremark (Slough and South Bucks)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Ranjit Dhillon, Managing Director at Caremark (Slough and South Bucks) responded to this review on 01 Dec 2017:

Dear Sylvia, your Aunt was like family to us and I know the carers worked tirelessly for her benefit. I would like to thank you for your kind words which mean a lot to us.

Caremark staff have been extremely flexible during the past two years we have had sitting care at our home. A quite serious fall while
I was out was responded to with professionalism and compassion by the carer present and the support of office staff. Having
carers being introduced and giving continuity has been important and hopefully rewarding for all concerned. Caremark have always
tried to be flexible when further visits have been requested.

How likely would you be to recommend Caremark (Slough and South Bucks)? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Good

Value for Money: Good

My mother suffers from dementia and was unfortunate to have a severe stroke earlier this year which left us in the position to find carers to provide assistance at home.

They say first impressions are lasting which is certainly true of Caremark. A staff member took the time to visit my mother in the hospital before discharge to assess her needs and decide how they can best help at home; including sourcing extra equipment that has been invaluable.

I can say all of her needs have been catered for and they administer her medication which was a concern to the family. They kindly arranged for her to have her hair cut at home as it is now more difficult to take her out.

All the carers that we have met are genuinely caring and concerned about my mother. They always inform me of anything they think I should be aware of which has been a great relief to me as I am assured that my mother's care is in safe hands.

I would not hesitate to recommend Caremark to others.

How likely would you be to recommend Caremark (Slough and South Bucks)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

In my opinion, after experiencing the ever underwhelming performance of another care agency, it was a breath of fresh air to have people from Caremark who were on time, pro-active, courteous and full of common sense. I could rely on them even when not present, an important attribute.

How likely would you be to recommend Caremark (Slough and South Bucks)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

We recently needed care at home as a result of my wife having an accident. Previously we had used Caremark back in 2012 for a few months whilst my wife was recovering from an operation. Their level of care is so superb that when we needed help again, following her recent accident, we didn't hesitate to contact Caremark. Their level of care is exemplary. The owners and staff are wonderful, friendly, attentive and understanding. Nothing ever seems too much trouble for them, and they certainly have made a huge difference to our lives. I myself am physically disabled and found it difficult to fully be able to care for my wife. Using Caremark has made life at home much less stressful. I cannot thank Caremark enough for the help they have provided to us.

How likely would you be to recommend Caremark (Slough and South Bucks)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Caremark has provided a much-needed service for my mother - I live over an hour and a half away on a good day. Mum gets on very well with the Caremark staff, who are kind and make her feel special, as well as offering the usual services. This gives me great peace of mind and I know that mum has been well looked after in between my weekly visits.

How likely would you be to recommend Caremark (Slough and South Bucks)? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Staff: Excellent

Care / Support: Good

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

Caremark offers an excellent service to my sister in law. The carers are excellent and have an outstanding relationship with her and the family. My sister in law doesn't like change, it unsettles her. Since the carers have been caring for us, they have engaged with her and stimulate her in different ways.
There is a consistency with carers - we only have 3 carers coming in, they are familiar faces.
Also, the girls are very helpful to the family and often do ironing and washing dishes if they have some time left over.

How likely would you be to recommend Caremark (Slough and South Bucks)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

An outstanding level of service was provided for my dad by Caremark. The carers were friendly and attentive, they got to know dad well, gave us updates when we saw them and would call immediately if they had any cause for concern. In all, we had very few areas of concern to raise in regards to the care and any issues we did raise were dealt with quickly and professionally by the management team. We received regular updates from the area manager, who called in regularly to see dad. I highly recommend Caremark.

How likely would you be to recommend Caremark (Slough and South Bucks)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

We were fortunate to have the same set of carers for Mum on a regular basis.
The majority of the carers were excellent, providing care with dignity, a couple were adequate and lacking the empathy that the other carers displayed.
The management were quick to respond to specific requests and tried to be flexible to meet our requirements.The carers were very good at following our instructions relating to specific requirements for Mum.

How likely would you be to recommend Caremark (Slough and South Bucks)? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Excellent

Treated with Dignity: Good

Value for Money: Good

My mum had a local care company provided by Social Services when she came out of hospital, which I must say, was lacking in care. Mum and I both decided to go down the route of finding another company. I called Caremark and it was the best thing we ever did. The staff were so helpful, reliable and honest. Mum used to call her regular carers "my girls" that's how comfortable and happy they made Mum feel. I could go away knowing that mum was safe and happy and being very well cared for which means a lot! Mum used to have an afternoon out in the week. She looked forward to going out and about with one of her "girls", having a good look round and a laugh and trying out new chip shops as Mum loved her chips. Unfortunately, mum passed away suddenly and mum's girls even took the time to visit her in hospital and attend mum's funeral which I appreciated very much as some had calls to make afterwards. Caremark were never late, never missed a call and treated mum with care and respect. You can't go wrong with Caremark.

How likely would you be to recommend Caremark (Slough and South Bucks)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

The care provided by Caremark (Slough and South Bucks) was at all times outstanding. From the time we called with an enquiry about care for my mother the whole team were great. The initial assessment was a thorough one, taking into account the needs and wants of my mother. And then the care started and from the word go all the staff were professional and kind. Nothing was too much for the girls. And a genuine interest and friendship grew up between my mother and all the staff. I am a health care professional myself and I was very impressed with all aspects of the care given to my mother by Caremark.

How likely would you be to recommend Caremark (Slough and South Bucks)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

After my Aunt was taken quite poorly 2 years ago, it was obvious that more support was needed, other than what I could provide. At this point, we were introduced to Caremark in Windsor. Working within social care myself, I was apprehensive, but on initial meetings with the main 2 care staff, I felt confident in their service delivery, and have never looked back.

They have been amazing, going over and above what is required of them. The reliability of staff is really important to me, and was to my Aunt. Other than a couple of other staff who would visit occasionally (and were also excellent at their job) staffing hasn't changed in the 2 years. Often there would be occasions when extra tasks were needed, and emotional and physical support was needed by myself, the carers didn't hesitate to provide that.
My Aunts last 2 years were enhanced due to the care, empathy, and compassion of such caring individuals, and for that, I will be eternally grateful.

How likely would you be to recommend Caremark (Slough and South Bucks)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Before my husband went into hospital at the end of November 2016, we had two care companies providing one carer in the morning and one in the evening. Before he was discharged in January 2017 he needed two. As the morning company could no longer provide any carers, Caremark took over both visits that were needed, I am so glad that they did. I had no problems before they took over and I still have no problems.
They have helped me out when I needed assistance. Very helpful and friendly.
They are first class.

How likely would you be to recommend Caremark (Slough and South Bucks)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Very thorough and professional. You are informed of any changes to your care plan and changes to staff who are calling.
Nothing is too much trouble.

How likely would you be to recommend Caremark (Slough and South Bucks)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Have used the agency since 31st January 2016. Very good rapport and service.

How likely would you be to recommend Caremark (Slough and South Bucks)? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Good

Management: Excellent

Treated with Dignity: Good

Value for Money: Excellent

Always confident to leave my mother in Caremark's hands when I go away.
Very helpful and efficient.

How likely would you be to recommend Caremark (Slough and South Bucks)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Very happy with the level of personal care for my father. The staff know exactly how to deal with very challenging situations. We also have received lots of support from the office team. The staff are cheerful, helpful and give advice and guidance if we need it.

How likely would you be to recommend Caremark (Slough and South Bucks)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

With the help of the wonderful staff at Caremark, Mum could stay at her flat and keep her independence right until the end. She was treated with dignity and the carers bent over backwards to make sure she was happy. Not only were the carers brilliant but so were the office staff - accommodating and flexible - I spoke to them from time to time as requirements changed, and they moved heaven and earth to help out. Mum was initially very resistant to the idea of having carers, but once the visits started, swiftly embraced the idea! And from my point of view it gave me great peace of mind as I lived an hour's drive away from her. Thank you Caremark for everything!!

How likely would you be to recommend Caremark (Slough and South Bucks)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

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