1st Homecare Solutions Ltd

They usually ask mum want she wants to eat at breakfast and lunchtime calls

Very supportive and communictatve staff. Serve my mothers needs perfectly. Reassuring from my point of view for here to have alternative contact on a weekly basis and to be available for short trips out when I/we cannot fit it in.

1st Homecare provide daily care for my mother-in law, I couldn't ask for a friendly more caring team to do this. The level of service is outstanding & each carer always goes above & beyond their official duties. That cheerful smile & caring nature means a lot to someone who lives on their own. Thank you x

I cannot recommend 1st Homecare highly enough. The team are so caring, considerate, patient, and friendly, and they always put Mum first. It is clear they genuinely care about her wellbeing and happiness.

Mum especially loves seeing Lucy, who always makes her laugh and feels more like a friend than a carer. That connection means so much to us.

Recently, Mum had a fall and was admitted to hospital, so I had to cancel her carers at very short notice. Vicky, Ann-Marie, and Lisa were incredibly understanding throughout Mum's stay. They placed her package on hold without any fees and showed genuine concern for her recovery and wellbeing.

They are not just carers, they are outstanding people who make a real difference every day in both Mum's life and mine. The support and care they provide are truly exceptional.

The carers are good. They usually arrive near the scheduled time. (Usually +/- 15 minutes). However the scheduled time varies dramatically. Last night it was 8pm and the morning was 9:10. A total of 13 hours in bed. Tonight it is 10.05pm and tomorrow morning it is 7:10. A total of 9 hours in bed a difference of 4 hours. I prefer about 11 hours in bed +/- 30 minutes.

They are good at looking after me and feeding me.

We feel very well supported by 1st Homecare and thank the for all they do.

1st Homecare have been providing care for my husband for several years and we have always found them to be very caring and helpful. All the staff, from the managers, office staff and the carers are good at responding to queries or concerns and make us feel supported.

I bless the day we found this company because it has made a world of difference to my Dad.

Although personal care for my wife was tried earlier this year, it stopped due to resistance from her. The primary care worker was very good but still unable to make a breakthrough. I am now using the sitting service and the regular worker is engaging with my wife well. The care company has been helpful and flexible meeting my carer needs. Communication is good.

All carers arrive promptly, they are polite and respectful. My husband enjoys their company and is able to spend time, chatting and playing board games, also doing jigsaws. He needs to spend time with different people and these visits stimulate his mind and helps his memory.

The management team are excellent, responding quickly to any request, helping with any difficulties. Always pleasant and organised.

One staff member in particular always makes mum feel heard!

1st Homecare is very professional, supportive, and caring and when they came into the house it was like welcoming friends. I would highly recommend 1st Homecare Solutions.

When you phone the 1st Homecare team, each member is polite and friendly, always efficient and flexible. A very professional, helpful, and friendly service.

Many Thanks.

I have found them caring, helpful, professional and friendly. The care my dad gets is outstanding from all the carers he sees, and if I need any help or advice, I can always call.

The carers provide a consistently high level of care and support. They work hard and also take time to have a chat with my mother so that she feels cared for and supported. They are always courteous and friendly.

You know when you are in good hands when a service provider steps up when the unexpected happens. 1st Homecare Solutions adapted when a crisis occurred with my mother and we were on holiday. The additional support they gave to Mum and ourselves meant she was happy and safe and we could return to enjoying our respite break without worry. When you care for people long term, stress-free time is worth its weight in gold. We will therefore continue to use 1st Homecare Solutions hopefully long into the future.

My mother-in-law receives weekly companionship visits from 1st Homecare, they have been very successful especially because they are able to provide a carer that speaks her mother tongue. My mother-in-law has built a great rapport with the carer and really enjoys being able to communicate in her own language.

My mum has two visits per day and the carers who visit her on a regular basis are brilliant, they are always polite caring and respectful. My Mum has dementia but they are always mindful of this when speaking to her.

Mum had carers from a different care company for four years but at the point when she needed additional care, they were unable to provide it. 1st Homecare stepped in at very short notice and initially provided one carer, twice a day. Mum's requirements increased rapidly and at every point 1st Homecare were able to accommodate the changes and increased the number of carers and frequency of visits in line with Mum's needs. This ultimately involved two carers, four times a day. This was a huge comfort to me as I felt the staff genuinely cared about the service they provided and wanted Mum to be comfortable and have dignity in the last few weeks of her life. Nothing was too much trouble, changes to requirements were always doable, communication was first rate. All the carers were excellent. Kind, cheerful, compassionate and all treated Mum as an individual. 1st Homecare can be very proud of the service they provide.