1st Homecare Solutions Ltd

1st Homecare have been providing care for my husband for several years and we have always found them to be very caring and helpful. All the staff, from the managers, office staff and the carers are good at responding to queries or concerns and make us feel supported.

I bless the day we found this company because it has made a world of difference to my Dad.

Although personal care for my wife was tried earlier this year, it stopped due to resistance from her. The primary care worker was very good but still unable to make a breakthrough. I am now using the sitting service and the regular worker is engaging with my wife well. The care company has been helpful and flexible meeting my carer needs. Communication is good.

All carers arrive promptly, they are polite and respectful. My husband enjoys their company and is able to spend time, chatting and playing board games, also doing jigsaws. He needs to spend time with different people and these visits stimulate his mind and helps his memory.

The management team are excellent, responding quickly to any request, helping with any difficulties. Always pleasant and organised.

Then I had a carer at teatime who said she had never trained at all Conveens, on a mannequin nor on a person. This was resulted that the need to change it at bedtime caused us to change the carer. And now I discover she is scheduled to 'service' me for a change of Conveens a week later. I hope we can sort something this time.

One staff member in particular always makes mum feel heard!

1st Homecare is very professional, supportive, and caring and when they came into the house it was like welcoming friends. I would highly recommend 1st Homecare Solutions.

When you phone the 1st Homecare team, each member is polite and friendly, always efficient and flexible. A very professional, helpful, and friendly service.

Many Thanks.

I have found them caring, helpful, professional and friendly. The care my dad gets is outstanding from all the carers he sees, and if I need any help or advice, I can always call.

The carers provide a consistently high level of care and support. They work hard and also take time to have a chat with my mother so that she feels cared for and supported. They are always courteous and friendly.

You know when you are in good hands when a service provider steps up when the unexpected happens. 1st Homecare Solutions adapted when a crisis occurred with my mother and we were on holiday. The additional support they gave to Mum and ourselves meant she was happy and safe and we could return to enjoying our respite break without worry. When you care for people long term, stress-free time is worth its weight in gold. We will therefore continue to use 1st Homecare Solutions hopefully long into the future.

My mother-in-law receives weekly companionship visits from 1st Homecare, they have been very successful especially because they are able to provide a carer that speaks her mother tongue. My mother-in-law has built a great rapport with the carer and really enjoys being able to communicate in her own language.

My mum has two visits per day and the carers who visit her on a regular basis are brilliant, they are always polite caring and respectful. My Mum has dementia but they are always mindful of this when speaking to her.

Mum had carers from a different care company for four years but at the point when she needed additional care, they were unable to provide it. 1st Homecare stepped in at very short notice and initially provided one carer, twice a day. Mum's requirements increased rapidly and at every point 1st Homecare were able to accommodate the changes and increased the number of carers and frequency of visits in line with Mum's needs. This ultimately involved two carers, four times a day. This was a huge comfort to me as I felt the staff genuinely cared about the service they provided and wanted Mum to be comfortable and have dignity in the last few weeks of her life. Nothing was too much trouble, changes to requirements were always doable, communication was first rate. All the carers were excellent. Kind, cheerful, compassionate and all treated Mum as an individual. 1st Homecare can be very proud of the service they provide.

Obviously, there are rare blips and also sometimes shortages, as per the national issue and most, but overall good.

We have been using this service for a few months and have been very satisfied with it. The care comprises giving my husband a light lunch, taking care of any needs he has and talking to him when he’s not dozing. He enjoys the variety of nationalities he meets.

We’re very happy with 1st Homecare’s service and it’s a huge relief to know they are making sure our Mum is ok every day.

They are very professional and so friendly and genuine. I would happily recommend them to anyone looking to have that extra support and care for their elderly loved ones. First-class care from 1st Homecare!

1st Homecare Solutions have been taking care of my sister for almost a year now. She is housebound, partially sighted with very poor mobility and struggles with day-to-day activities. Having always been a proud and independent woman, it was hard for her at first to accept the help she really needed. The staff at 1st Homecare have made it possible for her to remain in her own home where she feels safe and well cared for and she now looks forward to their visits each day. From my part, as her sister living over 100 miles away, I take comfort in knowing that she is being looked after so well by such a professional and hard-working team of people and having met a number of them during my visits to her I am in awe of their dedication and desire to do their best for their clients. Credit also to the office staff who respond to any concerns I may have promptly and efficiently. Nothing has ever been too much trouble for them. I can't thank them enough on behalf of myself and my sister.