1st Homecare Solutions Ltd

5a Ridgeway Court, Grovebury Road, Leighton Buzzard LU7 4SF
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9.9 66 Reviews
  • 1st Homecare Solutions Ltd, Leighton Buzzard
1st Homecare Solutions Ltd takes pride in delivering a friendly and reliable service, available in the Leighton Buzzard, Dunstable and nearby villages in Bedfordshire and in parts of Buckinghamshire.

The company is part of the 1st Homecare group which has additional offices in Oxfordshire and Hertfordshire and a dedicated live-in service, offering care at home as an alternative to residential care. In March 2025 the Group was awarded as Winner of 'Most Outstanding Regional Homecare Provider in UK' by Homecare Awards.

Promoting respect as a key value, the provider looks for a flexible service that is adapted to each individual's personal requirements. Carers want to see clients continuing to enjoy their lives as much as possible.

As well as personal care, the agency provides companionship, help with medication management, respite and specialist needs like dementia and end-of-life care.

1st Homecare is Registered with the Care Quality Commission with an overall rating of Good (and Outstanding in Responsiveness (February 2020)).
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Care Provided by 1st Homecare Solutions Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £36

These prices are only a guideline, please contact 1st Homecare Solutions Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in Charge

  • Helen BAckhouse (Registered Manager)

1st Homecare Solutions Ltd Reviews (66)

9.9

1st Homecare Solutions Ltd has a Review Score of 9.9 (9.916) out of 10, based on 14 reviews in the last 2 years.
Over all time 1st Homecare Solutions Ltd has 66 reviews.

Overall Experience
  • 48
  • 16
  • 2
  • 0
  • 0
Date Published
  • 66
  • 3
  • 5
  • 14
  • 52
Reviewer Connection to 1st Homecare Solutions Ltd
  • 25
  • 20
  • 7
  • 4
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
Total of 66, showing 61-66
Review from M H (Client) published on 6 June 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Strip washing quite good but soap not rinsed off skin. Time keeping good. Helper had a pleasant and cheery manner. She showed empathy and kindness.
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  • Care / Support
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  • Treated with Dignity
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Review from B R (Son of Client) published on 13 May 2016 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Overall the carers did their best in view of the situation if being housebound unable to stand or walk. Overall on time for visits. When two woman were on call my mum was most happy.
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Review from Ann T (Client) published on 28 April 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
During my short experience with 1st Homecare, I found it good and overall better than the first service I had before, however, my only fault I came across was I suppose personal, I was unfortunate to have one of my curtain strings broken by one of the carers as she was pulling the curtain. I did see
her do this so I am in no doubt about it. After I had reported this I thought that something would be done about it but, alas not up to now, so I am still waiting to hear what is going to be done about it.
Reply from John Rennison, CEO at 1st Homecare Solutions Ltd
We are currently awaiting a quote for the repair of the curtain so that we can agree next steps.
  • Staff
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Review from Malcolm P (Client) published on 28 April 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Excellent service and very accommodating when altering times.
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  • Treated with Dignity
  • Value for Money
Review from Michael F (Son of Client) published on 7 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In June 2009, my father aged 94 began to require some help from carers. He was lucky to receive such help from another agency when, one carer decided to set up her own company 1st Homecare solutions and continued to assist my father as needed. Over the years until January 2016, with continuing daily
use of help the company provided excellent help for my father. I believe that the company has gone from strength to strength. I cannot remember an occasion when they have failed to attend.
  • Staff
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Review from R G (Husband of Client) published on 17 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I forget how I first came to know of 1st Homecare but I do recall that when I originally contacted them I got the feeling that they were a professional company who offered the service I needed for my wife who had developed Alzheimer's quite badly.
My first impressions turned out to be just right because
their regular visits to my wife to maintain personal care or sometimes just sitting with her for up to five hours at a time, were just what I wanted. Their carers always arrived within minutes of their scheduled time and were always smartly dressed in uniform, and in their allotted time, did their job providing personal care as well as weekly changing the bed, servicing the room to my complete satisfaction.
Most times it was one of just two people who came- thus avoiding the need to explain everything more times than necessary. Unfortunately my wife's Alzheimer's combined with her physical weakness has meant that she has now gone into a care home so, on leaving 1st Homecare I am sending this review in the hope that it will be useful.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.9 (9.916)

Overview of Review Score

The Review Score of 9.9 (9.916) out of 10 for 1st Homecare Solutions Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.916 for 1st Homecare Solutions Ltd is calculated as follows: ( (76 Excellents x 5) + (7 Goods x 4) ) ÷ 83 Ratings = 4.916
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for 1st Homecare Solutions Ltd is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Sep 2025

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (7)

Meet the Team (2)

Annabella

Annabella Rennison

Job Title: Training & Compliance Director Joined: 2012

Annabella has been a director for over 10 years and is passionate about providing great care for our lovely clients. She takes responsibility for all training and compliance standards across the Group.


In her spare time, she is an accomplished member of a local choir called the Aylesbury Consort of Voices.

Helen

Helen Backhouse

Job Title: Branch Manager Joined: 1998

I have worked for 1st Homecare (including times when it had a different name) for over 25 years. I am passionate about care and will always do my very best to ensure that our lovely clients are well looked after.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact 1st Homecare Solutions Ltd to verify any information. View our terms and conditions. 1st Homecare Solutions Ltd has an Enhanced Service - more info.