Home Instead (Cambridge)

45 Mill Road, Cambridge CB1 2AW
Review Us
9.2 90 Reviews
  • Home Instead (Cambridge), Cambridge
Home Instead Cambridge provides tailored care & support to people within their own homes.

Home Instead was born from personal experiences with poor care, and Home Instead Cambridge has filtered down the company’s ethos to its teams of office staff and Care Professionals.

They regularly keep in touch with clients, be it a home visit or a telephone call, to make sure that they are more than satisfied with the service and to see if they can help in any other ways. They are proud to be a family business and their ethos and values are carried right the way through to Care Professionals.

The team of Care Professionals offer help around the home, shopping, trips out, meal preparation, personal care, support with medication and specialist dementia care, including Alzheimer's care at home.

Services are offered in central Cambridge, St Ives and all villages in South Cambs.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Available on request

Good to Know

Group/Owner

Person in charge

  • Tom McEwan (Managing Director)

Home Instead (Cambridge) Reviews (90)

9.2

Home Instead (Cambridge) has a Review Score of 9.2 (9.200) out of 10, based on 5 reviews in the last 2 years.
Over all time Home Instead (Cambridge) has 90 reviews.

Overall Experience
  • 68
  • 19
  • 3
  • 0
  • 0
Date Published
  • 90
  • 2
  • 4
  • 5
  • 85
Reviewer Connection to Home Instead (Cambridge)
  • 44
  • 19
  • 11
  • 7
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 90, showing 81-90
Review from R S (Wife of Client) published on 11 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always courteous and professional. The personal care was at a very high standard with the carer noticing anything that needed attention. The carer who supported me with cleaning was always very thorough and very reliable. Thank you Home Instead for your respect, kindness and friendly care and support.
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Review from Sally C (Daughter of Client) published on 17 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Home Instead visitors are always willing to do anything asked of them. They arrive punctually which is important to elderly people. Any change is usually notified well in advance and there is cover supplied for sickness.
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Review from H S (Daughter of Client) published on 16 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers were friendly and encouraging and were a great help to the person they were caring for (my father) and the carer (my mother). My father enjoyed the visits and the carers were very patient and friendly.
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Review from Bridget (Daughter of Client) published on 6 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has had care provided by Home Instead for the last six months. Having experience of other agencies I can't begin to tell you how good Home Instead have been. The carers arrive on time. Stay for the allotted time and provide the care expected. In fact they actually make suggestions as to some
extra things they can do for me. They have helped in improving the quality of my life by relieving some of the stress of caring for my parents.
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Review from R M (Client) assisted by family/friend published on 6 June 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On a Monday I have a lady who is very good, Tuesday and Friday a younger lady comes, she does need informing what to do. Different people come on Saturday and Sunday and are of mixed ability. (one hour a day).
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Review from Jean M (Wife of Client) published on 26 May 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A good choice of kind, understanding carers, who's job is very difficult. Office staff very helpful when you need help.
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Review from Jenny C (Daughter of Client) published on 20 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very happy with the care provided to my father by Home Instead. Setting up his care package was undertaken very professionally but also with genuine warmth and respect for his wishes. The regular carers were well trained, proactive in her approach to my father's care and was always friendly and
helpful.
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Review from D C (Nephew of Client) published on 16 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt appeared to be happy with the care she received. It enabled her to remain in her home during the last few months of her life. This has been her express wish.
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Review from Ralph M (Client) published on 18 January 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The service provided was good, efficient and reliable.
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  • Treated with Dignity
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Review from Mollie L (Client) published on 19 October 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Much appreciated, I am able to stay in my own home. Problem with walking and I need to use a stick all the time. I cannot wash my back with ease. I have a stoma this needs special care and the carer understands the need to prevent infection.
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Current Review Score: 9.2 (9.200)

Overview of Review Score

The Review Score of 9.2 (9.200) out of 10 for Home Instead (Cambridge) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 5 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.700 for Home Instead (Cambridge) is calculated as follows: ( (23 Excellents x 5) + (5 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 30 Ratings = 4.7
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Cambridge) is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Jun 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (11)

Meet the Team (0)

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