Home Instead (Cambridge)

45 Mill Road, Cambridge CB1 2AW
Review Us
9.2 90 Reviews
  • Home Instead (Cambridge), Cambridge
Home Instead Cambridge provides tailored care & support to people within their own homes.

Home Instead was born from personal experiences with poor care, and Home Instead Cambridge has filtered down the company’s ethos to its teams of office staff and Care Professionals.

They regularly keep in touch with clients, be it a home visit or a telephone call, to make sure that they are more than satisfied with the service and to see if they can help in any other ways. They are proud to be a family business and their ethos and values are carried right the way through to Care Professionals.

The team of Care Professionals offer help around the home, shopping, trips out, meal preparation, personal care, support with medication and specialist dementia care, including Alzheimer's care at home.

Services are offered in central Cambridge, St Ives and all villages in South Cambs.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Available on request

Good to Know

Group/Owner

Person in charge

  • Tom McEwan (Managing Director)

Home Instead (Cambridge) Reviews (90)

9.2

Home Instead (Cambridge) has a Review Score of 9.2 (9.200) out of 10, based on 5 reviews in the last 2 years.
Over all time Home Instead (Cambridge) has 90 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Home Instead (Cambridge)
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Total of 90, showing 1-20
Review from Geoff M (Son of Client) published on 30 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Insteads' team both in my parents home and back in their office, have been exemplary.


The care package has been changed a number of times to cater for deteriorating health, but at all times Home Instead have stepped up, made suggestions and then acted on them.


The team all knew my parents

and showed real care and understanding.


I can thoroughly recommend Home Instead.

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Review from Louise R (Client) published on 22 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead sent me a 24 hour carer for two days and then a carer popping in morning and evening for the rest of the week after I'd had an op on my back. They were both excellent: well informed about the help I needed, but, beyond that, willing to 'think outside the box' and help me in ways I hadn't
envisaged - and even to do things that I asked them beyond that. Nothing was too much trouble. They were professional. focused, REALLY helpful - and both such kind people. I felt they became friends over that short space of time. I wish I could name them both, but I will stick to the guidelines as they, and Home Instead, stuck so well to theirs. I felt that Home Instead was a well regulated company run in a responsible and disciplined way in the interest of protecting both client and carer.
I can't recommend Home Instead warmly enough.
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Review from S P (Client) published on 11 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead Cambridge have been helping me as I recover from a broken hip after discharge from hospital. Office staff have taken great care in establishing what was needed, and the helpers have arrived punctually, been very friendly, efficient and willing to do whatever I needed, including escorting
me on walks, as well as looking after the house, laundry, etc. - everything I couldn't do myself for the moment. I would happily recommend Home Instead for the quality of care given.
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Review from Teresa B (Daughter of Client) published on 11 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I changed my father's care agency from another to Home Instead in the Autumn. The difference in the kind of care and quality of care provided has made a really significant difference to his well being. The carers assigned to him are more constant and timings of visits are set. This predictability gives
my father and myself the ability to plan outings and medical appointments. The carers are able to take his blood pressure regularly or if they are concerned. The app that is used by Home Instead allows me access to my father's care plan to see the tasks completed. What I find most reassuring are the daily visit notes letting me know how my father's care was during the visit. The carers use their initiative and judgement; they are friendly and engaging. A good chat with genuine interest makes my father feel valued and sets him up for the day! Changing to the services of Home Instead has been such a positive decision and I can relax knowing my father is in good hands.
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Review from L H (Wife of Client) published on 22 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Home Instead provided a professional service and communicated well with daily reports of what took place during the companion visits.
Reply from Kelly Knight, Sales and Marketing Manager at Home Instead (Cambridge)

Thank you for your feedback. We are thrilled that you found our service professional and appreciated the daily reports on those important companionship visits. Clear communication and keeping you informed about your loved one's well-being are top priorities for us. Thanks again for your feedback.

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Review from Eivind K (Client) published on 11 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
“It is difficult to make predictions, especially about the future.” When an unfortunate fall put me in hospital and in need of help with everyday chores even after hospital and follow-up care, my daughter had arranged for care visits by Home Instead (Cambridge). For more than two months they provided
a necessary lifeline, and their service was excellent, particularly because of the carers. Unsurprisingly, all of them had very different personalities, but they had one crucial feature in common – they provided excellent care. They were attentive, observant, reliable, encouraging, cheerful and professional – and above all kind and caring! I can only recommend their service wholeheartedly.
Reply from Michele Tattersall, TBC at Home Instead (Cambridge)

Thank you for your kind words, we are truly grateful and appreciate you taking the time to submit your wonderful review.
I will pass your positive feedback to all our Care Professionals and office staff involved. It was an honour supporting you through your challenging time.
We all hope you are keeping well.
Best Wishes
Many thanks,
Care Manager

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Review from Sue M (Daughter of Client) published on 19 May 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My parents have live-in care, which has been provided since October 2021. There have been problems with communication with the office during the period of handover to the new owners.
Queries regarding billing have not been fully addressed. A recent face-to-face meeting has helped to resolve some issues.
At the point of delivery of the care, the service is excellent.
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Review from S R (Daughter of Client) published on 27 April 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Thanks to the ongoing support of the care givers and the team in the office, my parents' well-being has improved and I even managed to take them out for lunch on Easter Sunday which was wonderful! It's not been an easy journey but the whole Cambridge team at Home Instead have been excellent. Thank you
all!
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Review from A G (Daughter of Client) published on 10 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We only had the services of Home Instead for a very short period as my Mother's condition deteriorated to require full time care in a care home. The carers were all very good, and quickly built a good rapport with my Mum. The ability to have someone for the hour meant that nothing felt rushed, and she
felt confident with their help.
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Review from Joanna B (Daughter of Client) published on 13 October 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Home Instead have provided services for my parents for the last four plus years and seen us through various ups and downs including my father's death earlier this year. The standards of care have been high with great attention to personal care, peace of mind, nutrition and safety. The regular care
givers were all kind, hard working and interested in their clients, and we particularly appreciated the overnight sleep-ins which became necessary and gave my mother and the family further afield much needed peace of mind. We did have an isolated poor experience with attempts to find a live-in carer through Home Instead, which ended very badly, but the management put a lot of effort into resolving that and our trust was restored. I would not hesitate to recommend them to others.
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Review from J M (Friend of Client) published on 31 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
High standards of hygiene.
Professionalism and friendliness of carers.
Compassionate and patient carers.
Willingness of management to replace carers, who though competent, were not liked.
Regular progress checks.
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Review from Robert S (Husband of Client) published on 3 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We had carers from Home Instead coming two or three times a week for 3 hours in the afternoon to look after my wife, starting in August 2020 and only stopping when she moved to a care home towards the end of January 2022. By that time, we also had someone coming in for an hour every weekday morning
to help my wife to get up and get dressed. All the carers were lovely - warm and caring and good at finding things for her to do, from taking her for a walk to reading to her. It was like having a member of the family coming to sit with her. But they were also professionally correct at all times. I cannot fault any of them and I really appreciated all the help and companionship they gave to my wife and to me. The office staff were also very helpful and caring.
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Review from Gillian A (Friend of Client) published on 3 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead cared for my friend for over four years, the level of support increasing with the degree of need. Over the last two years, the Home Instead Caregivers worked alongside a live-in carer giving support as physical incapacity took its toll. Liaison was very smooth with the two organisations
working well together. The level of care provided was highly professional and all the Caregivers were kind, compassionate and skilled. The service was utterly reliable. We were never, ever, let down. Care was consistent, so that the same people visited regularly so that my friend got to know them as far as she was able. Even during the Covid lockdowns, there was no hitch or hiatus and our friend was kept free from infection. We are incredibly grateful for everything, which enabled our friend to remain in her own home, safely and securely, until the end of her life. Thank you all so much.
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Review from Andrew Z (Son of Client) published on 3 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home instead were very kind and supportive to my mother. They managed to look after her with compassion. I found the office staff very responsive to her needs and sufficiently flexible to help me out when needed.
My thanks go to the two staff who were especially good to her and gave her most of her
care.
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Review from Gail S (Daughter of Client) published on 4 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead supported my mother who had dementia. It enabled her to enjoy a quality of life that was deteriorating prior to their input. The service was excellent. They offered individualised care appropriate for my mother who was able to do many things but required prompting. Home Instead listened
to her, who loved to talk bless her, her partner’s and my questions. They kept us informed of changes that occasionally happened during the Covid pandemic but were always professional and informative.
The care provided is in my opinion “gold standard”. The carers demonstrated respect and dignity at all times.
One carer who was a constant in my mother’s time with Home Instead requires me to say a massive thank you to her. My mother did not forget her name despite dementia. Sadly my mother died in August 2021 but I am so grateful to everyone who knew her.
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Review from Barbara M (Daughter of Client) published on 11 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home Instead carers and office staff are amazing. The kindness they have shown to my mother and our family is exemplary. Carers were rarely late (unavoidable) and were both professional and friendly, treating my mother with the utmost dignity and respect. The office staff were very helpful and went
out of their way to accommodate changes and crises as they arose. I cannot praise them highly enough.
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Review from Wendy G (Daughter of Client) published on 2 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My fiercely independent 95-year-old father was initially extremely reluctant to consider any additional help, but within a short space of time was accepting the caregivers' suggestions and looking forward to their visits! The caregivers were very sensitive to my father's needs and gradually built up
a trusting relationship which resulted in him allowing them to assist with intimate tasks such as personal care. Home Instead was extremely responsive to the changing requirements brought on by my father's deteriorating health and mobility and managed to quickly increase his level of service from just 2 visits per week to 2 visits per day. The office was excellent at keeping me informed of any concerns after visiting my father and were always very understanding and considerate in their approach. The caregivers' invaluable help enabled my father to stay in his own home until he was admitted to hospital, where he sadly died 2 weeks later in June this year.
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Review from R W (Client) assisted by family/friend published on 23 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Invaluable help in the last few years of my husband's life, now giving me help due to my failing sight diminishing mobility. Excellent organisation, perfect time keeping and record keeping.
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Review from Derek N (Client) published on 15 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Regular caregivers provide outstandingly good service and are willing to do whatever needs doing - in a cheerful manner. I cannot imagine a more helpful and satisfactory service. The organisation is responsive to changes in my requirements. Home Instead service enables me to live at home and gives my
family peace of mind.
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Review from Catherine H (Daughter of Client) published on 7 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead provided really good care for my father with early dementia. They were keen to get to know him and find carers that worked best for him. The carers were kind, reliable and showed lots of respect for my father. They were good at problem-solving and spotting the things that as a family we
needed to know. The office staff were very responsive and communicated well with us.
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Current Review Score: 9.2 (9.200)

Overview of Review Score

The Review Score of 9.2 (9.200) out of 10 for Home Instead (Cambridge) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 5 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.700 for Home Instead (Cambridge) is calculated as follows: ( (23 Excellents x 5) + (5 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 30 Ratings = 4.7
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Cambridge) is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Jun 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (11)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Home Instead (Cambridge)

What Type of Services does Home Instead (Cambridge) offer?

Home Instead (Cambridge) offers Home Care.

How many Carers does Home Instead (Cambridge) employ?

Home Instead (Cambridge) employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Cambridge) to verify any information. View our terms and conditions. Home Instead (Cambridge) has an Enhanced Service - more info.