Charter Care - Caring for You

She also has a cleaning call with Charter care and her home is always kept so clean and tidy. I really can't thank you enough with what you do for mom I dont know what I would do without you all. Keep up the fantastic work and I recommend you highly to anyone who's asks.

The care that my mom received from Charter Care was exceptional. This was the third care agency we had tried and by far the best until mom had to go into a home. I would recommend the care from charter Care over and over again. The app was amazing to see exactly what had happened during the visit and put our minds at rest.

Any concerns or issues that I have raised have been dealt with in a professional manner and staff are always willing to listen and help wherever possible.

We feel very lucky having these carers taken f care of mom and dad

I am very pleased with the service being provided to my father, the carers are very attentive and caring and any issues albeit small which have arisen have been dealt with immediately and to my satisfaction

Very pleaseed wih care my aunty as been recieving , it makes her so at ease that the carer she as is very friendy and very caring with my aunt . Its good that she gets the same carer most of time as she does struggle if its different people .

My dad is happy with his care aswell always happy chatting along to the person who comes to the house

Very pleased with charter care excellent our carer is well pleasant works hard no trouble to do anything she really looks after my partner, would recommend charter care to anyone we been having charter care at least 13 years

My mum has been using Charter Care for the passed two months, She has a 2hr sit and mum is very happy and cheerful when a particular staff member comes around who sits with her very happy with Overall experience 5* My mum looks forward to her Weekly visit. Would Recommend

Telephone conversation with charter care today, very helpful regarding my mom who's been in hospital for sometime and hope once she's a little better to resume the care package with this company as she has always received the best and most compassionate care without any problems, keep doing what you are doing well done.

My elderly father returned home after 13 weeks in the QE Birmingham. He's very frail and bed bound(age 91). Since returning home the care he's received has been exceptional.His carers go above and beyond their required remit. He's doubly incontinent and they show him compassion, and empathy whilst still allowing him to retain his dignity. I would like to mention his main carer who provides support for all his needs ably assisted by 4 members of staff in particular and others whose names I don't have. I live in Scotland and myself and my wife feel assured and relieved that my father is being looked after by such caring people. Thank you to you all.

Thank you to all the staff at Charter Care.

They have a difficult/challenging job and I can not recommend them highly enough.

My complaint is not about the carers, most of them are great, only a few let them down. My complaint is about management. I have complained about eight times in the last twelve months and never have I been contacted to sort it out. I phoned twice just before Christmas, once to say I was thinking of canceling the contract and a week later I phoned again to say I was going to cancel the contract. All I got from the person in the office was, you are not satisfied with us then, so I left it for two weeks into the new year and still got no reply, so I did cancel the contract. Adult social services contacted me to say that Charter Care did not know about the cancellation, so this is the problem with management. No communication, hence only two stars because of bad management. This could have been avoided with one phone call as my wife was used to the two carers that came regular, as she has dementia, it is not certain that she will take to new carers. I feel let down by this company.

I am pleased with the care provided for my mother. It ensures that her medication is taken at the correct time and meals are prepared for her. I have observed patience and kindness and it gives her human contact and opportunity to talk. Staff have contacted me if any worries or mom agitated. The team have collected medicines and phoned the GP if they have concerns. It is helpful to be able to see notes from each visit and to be able to message the team with information or any concerns. The only other observation I would make is that on occasions the visits are shorter than the prescribed 30 mins but there may be reasons for this.

Initial visit to assess needs of my wife left us assured we had chosen the right care company. The carers we have had so far have been on time, they have been very caring and met my wife's needs. I would have no doubt recommending Charter Care.

The carers from Charter Care were brilliant with my mother-in-law. Especially in her last months. They were patient, supportive, and always had a chat. They cared for her every need as if her own family. In my mother in laws words "they were sent by the angels".

We are very pleased with the care we receive.

Have excellent care from management.

The care provided to my bedridden mother is fantastic. The carers are respectful and make sure my mother is happy. Thank you to all of the kind and considerate carers who look after my mum, you make her difficult situation much, much better.