Caremark Cheshire West and Chester

Regus House, Herons Way, Chester Business Park, Chester CH4 9QR
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9.6 7 Reviews
  • Caremark Cheshire West and Chester, Chester
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Care Provided by Caremark Cheshire West and Chester

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Substance Misuse
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Danielle Rosina Morgan (Registered Manager)

Funding & Fees Guide for Caremark Cheshire West and Chester

  • Prices

  • Please contact us regarding our fee
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Caremark Cheshire West and Chester Reviews (7)

9.6

Caremark Cheshire West and Chester has a Review Score of 9.6 (9.605) out of 10, based on 7 reviews in the last 2 years. Over all time Caremark Cheshire West and Chester has 7 reviews.

Overall Experience

  • 7
  • 0
  • 0
  • 0
  • 0

Date Published

7
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7
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Review from Barbara A (Daughter of Client) published on 14 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has received care from Caremark since September 2022 after she had a fall at my house in August 2022. She broke her hip and femur; she also has dementia. She has recovered from her injuries but has been left with a limp. She has care twice a day every day. Mum is still very independent in her
home and doesn't require a lot of help from the carers, but I know they will do whatever Mum asks/needs on a visit or what I would ask myself. I live a long way away from Mum, so having that care in place has given me peace of mind that Mum is safe in her own home. They inform me of any concerns; they're patient, kind and compassionate. I would recommend Caremark to anyone. They're like a lifeline for me.

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Management

Treated with Dignity

Value for Money

Review from Sheila C (Client) published on 25 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the care that I have very good. All the care workers look after me well. I never had carers until last year and I am very impressed. They all come to me on time and I really enjoy seeing them. I feel very safe and feel like they have helped me get better since coming home from hospital. They
do everything I need and more.

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Treated with Dignity

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Review from Winifred O (Client) published on 25 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I started having care from Caremark after being in hospital over Christmas last year. I was nervous about having care after a previous bad experience, however, straight away, all the staff were so kind to me and made me feel at ease. I think so much of all the staff that come and visit me, including
the girls in the office. They all make me feel safe and secure and I enjoy their company. They are angels. I see the same staff all the time and have got a really good bond with them now. I am quite anxious at night time and the two carers that come to help me to bed are so patient and caring and really help me feel at ease, I can't speak highly enough of them both. All the staff go above and beyond for me. I would recommend Caremark to anyone!

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Review from C L (Daughter of Client) published on 25 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff were great and happy to help at all times. They provided care with dignity at all times and provided wonderful care to my dad at a very difficult time for him. I would definitely recommend to others.

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Review from Emma F (Daughter of Client) published on 21 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been receiving care from Caremark for several months now. They have been very efficient, caring and done an excellent job. I would highly recommend them to anyone. They are punctual and if they are running late always call. On my days off looking after my mum, I know she is in safe hands
with them

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Treated with Dignity

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Review from Janus H (Client) published on 19 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been receiving care from Caremark for twelve months, very satisfied with the care I receive. Having rheumatoid arthritis and recovering from a heart valve operation, I need the help, twice daily. The care has helped me to recover slowly and most of the carers are helpful and professional.

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Treated with Dignity

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Review from Lorraine M (Niece of Client) published on 12 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle has been having two visits a day from Caremark for a few years now since he was diagnosed with dementia. Since the very beginning, all the staff at Caremark have been professional, compassionate, kind and have all gone out of their way to do the very best for my uncle. Having the care in place
has given the family real peace of mind that our family member is safe in his own home and has meant he has not had to go into a care home which he had always said he never wanted. We always see the same carers, so have gotten to know them well over time and they have really gone above and beyond for us which we are so grateful for. They always let us know if they have any concerns and keep in touch regularly with the family. Office staff have also helped us out as a family over the years, taking my uncle to appointments, doing shopping and arranging GP visits when we have not been able to do this ourselves. We are very touched by every kind gesture.

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Current Review Score: 9.6 (9.605)

Overview of Review Score

The Review Score of 9.6 (9.605) out of 10 for Caremark Cheshire West and Chester is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.905 for Caremark Cheshire West and Chester is calculated as follows: ( (39 Excellents x 5) + (2 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 42 Ratings = 4.905

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caremark Cheshire West and Chester is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Jan 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Frequently Asked Questions about Caremark Cheshire West and Chester

What Type of Services does Caremark Cheshire West and Chester offer?

Caremark Cheshire West and Chester offers Home Care.

How many Carers does Caremark Cheshire West and Chester employ?

Caremark Cheshire West and Chester employs 80 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caremark Cheshire West and Chester to verify any information. View our terms and conditions. Caremark Cheshire West and Chester has a Basic Service – more info.