Over all time Caremark Cheshire West and Chester has 7 reviews.
Overall Experience
7
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Date Published
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7
Reviewer Connection to Caremark Cheshire West and Chester
3
3
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Total of 7, showing 1-7
Review from Barbara A (Daughter of Client) published on 14 September 2023
Submitted via Website • Report
Overall Experience5.0 out of 5
My mum has received care from Caremark since September 2022 after she had a fall at my house in August 2022. She broke her hip and femur; she also has dementia. She has recovered from her injuries but has been left with a limp. She has care twice a day every day. Mum is still very independent in her
home and doesn't require a lot of help from the carers, but I know they will do whatever Mum asks/needs on a visit or what I would ask myself. I live a long way away from Mum, so having that care in place has given me peace of mind that Mum is safe in her own home. They inform me of any concerns; they're patient, kind and compassionate. I would recommend Caremark to anyone. They're like a lifeline for me.
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Treated with Dignity
Value for Money
Review from Sheila C (Client) published on 25 May 2023
Submitted via Website • Report
Overall Experience5.0 out of 5
I find the care that I have very good. All the care workers look after me well. I never had carers until last year and I am very impressed. They all come to me on time and I really enjoy seeing them. I feel very safe and feel like they have helped me get better since coming home from hospital. They
do everything I need and more.
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Review from Winifred O (Client) published on 25 May 2023
Submitted via Website • Report
Overall Experience5.0 out of 5
I started having care from Caremark after being in hospital over Christmas last year. I was nervous about having care after a previous bad experience, however, straight away, all the staff were so kind to me and made me feel at ease. I think so much of all the staff that come and visit me, including
the girls in the office. They all make me feel safe and secure and I enjoy their company. They are angels. I see the same staff all the time and have got a really good bond with them now. I am quite anxious at night time and the two carers that come to help me to bed are so patient and caring and really help me feel at ease, I can't speak highly enough of them both. All the staff go above and beyond for me. I would recommend Caremark to anyone!
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Review from C L (Daughter of Client) published on 25 May 2023
Submitted via Website • Report
Overall Experience5.0 out of 5
All the staff were great and happy to help at all times. They provided care with dignity at all times and provided wonderful care to my dad at a very difficult time for him. I would definitely recommend to others.
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Review from Emma F (Daughter of Client) published on 21 May 2023
Submitted via Website • Report
Overall Experience5.0 out of 5
My mum has been receiving care from Caremark for several months now. They have been very efficient, caring and done an excellent job. I would highly recommend them to anyone. They are punctual and if they are running late always call. On my days off looking after my mum, I know she is in safe hands
with them
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Review from Janus H (Client) published on 19 May 2023
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
I have been receiving care from Caremark for twelve months, very satisfied with the care I receive. Having rheumatoid arthritis and recovering from a heart valve operation, I need the help, twice daily. The care has helped me to recover slowly and most of the carers are helpful and professional.
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Review from Lorraine M (Niece of Client) published on 12 May 2023
Submitted via Website • Report
Overall Experience5.0 out of 5
My uncle has been having two visits a day from Caremark for a few years now since he was diagnosed with dementia. Since the very beginning, all the staff at Caremark have been professional, compassionate, kind and have all gone out of their way to do the very best for my uncle. Having the care in place
has given the family real peace of mind that our family member is safe in his own home and has meant he has not had to go into a care home which he had always said he never wanted. We always see the same carers, so have gotten to know them well over time and they have really gone above and beyond for us which we are so grateful for. They always let us know if they have any concerns and keep in touch regularly with the family. Office staff have also helped us out as a family over the years, taking my uncle to appointments, doing shopping and arranging GP visits when we have not been able to do this ourselves. We are very touched by every kind gesture.
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Overview of Review Score
Regulatory Rating
Care Quality Commission (CQC) Rating
Date:
5 Jan 2023
Overall
Good
Caring
Good
Effective
Good
Responsive
Good
Safe
Good
Well-led
Good
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Frequently Asked Questions about Caremark Cheshire West and Chester
What Type of Services does Caremark Cheshire West and Chester offer?
Caremark Cheshire West and Chester offers Home Care.
How many Carers does Caremark Cheshire West and Chester employ?
Caremark Cheshire West and Chester employs 80 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caremark Cheshire West and Chester to verify any information. View our terms and conditions. Caremark Cheshire West and Chester has an Basic Service - more info.