Over all time Meridian Health and Social Care - Salford has 2 reviews.
Overall Experience
0
1
0
0
1
Date Published
2
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0
0
2
Reviewer Connection to Meridian Health and Social Care - Salford
1
1
Total of 2, showing 1-2
Review from Colette U (Daughter-in-law of Client) published on 24 October 2023
Submitted via Website • Report
Overall Experience1.0 out of 5
The level of care from one individual certainly left a bad impression on your company. The unnamed carer has a tendency to interfere with issues beyond the remit of care and I would like to inform potential clients to avoid this company until this carer has been sacked. She caused unnecessary distress
for the family and totally ignored the wishes of the client.
Why is she still in employment, it’s a disgrace that she continues to work with such vulnerable people.
The results below are reflective of one individual.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Anjum M (Son of Client) published on 18 March 2019
Submitted via Website • Report
Overall Experience4.0 out of 5
The Good: almost every single front line staff ranges from good to excellent. The Bad: Despite senior management's well-intended efforts, coordination of care remains lacking.
Overall, Synergy mean well, are pleasant to work with and do try to deliver care adequately. However, they consistently fail
when it comes to coordinating this care. It's unclear to me whether there is not enough clarity in communication between senior and junior management - surprising given the efficiency of senior management. Or whether it's simply a matter of a disconnect and carry through between stated intent and actual delivery and coordination of this care by other staff members. Not enough space here for details but suffice to say that if a company with good corporate values like Sevacare/Synergy can fail repeatedly, what hope then for the lesser gods? My advice? Keep a close eye on how your chosen care provider manages your complaints. Synergy failed me, despite their good intentions.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Overview of Review Score
Regulatory Rating
Care Quality Commission (CQC) Rating
Date:
19 May 2022
Overall
Good
Caring
Good
Effective
Good
Responsive
Good
Safe
Good
Well-led
Good
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Frequently Asked Questions about Meridian Health and Social Care - Salford
What Type of Services does Meridian Health and Social Care - Salford offer?
Meridian Health and Social Care - Salford offers Home Care.
How many Carers does Meridian Health and Social Care - Salford employ?
Meridian Health and Social Care - Salford employs 82 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Meridian Health and Social Care - Salford to verify any information. View our terms and conditions. Meridian Health and Social Care - Salford has an Basic Service - more info.