Meridian Health and Social Care - Salford

The level of care from one individual certainly left a bad impression on your company. The unnamed carer has a tendency to interfere with issues beyond the remit of care and I would like to inform potential clients to avoid this company until this carer has been sacked. She caused unnecessary distress for the family and totally ignored the wishes of the client.
Why is she still in employment, it’s a disgrace that she continues to work with such vulnerable people.

The results below are reflective of one individual.

The Good: almost every single front line staff ranges from good to excellent. The Bad: Despite senior management's well-intended efforts, coordination of care remains lacking.

Overall, Synergy mean well, are pleasant to work with and do try to deliver care adequately. However, they consistently fail when it comes to coordinating this care. It's unclear to me whether there is not enough clarity in communication between senior and junior management - surprising given the efficiency of senior management. Or whether it's simply a matter of a disconnect and carry through between stated intent and actual delivery and coordination of this care by other staff members. Not enough space here for details but suffice to say that if a company with good corporate values like Sevacare/Synergy can fail repeatedly, what hope then for the lesser gods? My advice? Keep a close eye on how your chosen care provider manages your complaints. Synergy failed me, despite their good intentions.