Bluebird Care (Cheshire West, Chester & Flintshire)

Gladstone House, Main Road, Broughton, Chester CH4 0NR

Bluebird Care (Cheshire West & Chester) and Bluebird Care (Flintshire) offers a bespoke friendly and professional service of tailored care visits, whether for light needs or companionship, as well as more complex requirements including live-in care.

The company believes that care matters and staff are committed to providing the highest quality homecare throughout Cheshire West and Chester and in Flintshire, so that customers can remain in their own homes.

Homecare and support services are delivered across Chester and its surrounding areas, including Saltney and Broughton (Flintshire), Ellesmere Port and surrounding areas, Neston and Parkgate.

Staff at Bluebird Care (Cheshire West and Chester) are most proud of their CQC inspection that took place in June 2017.

Care workers are experienced in keeping clients safe and comfortable in their own homes, while helping them to make the most of their days, including for respite needs and help post-illness.

Extensive expertise includes Alzheimer's and dementia care, support for physical and learning disabilities, end-of-life care and reablement.

Please see our website and Facebook pages to see testimonials from Customers, their families and our care assistant team.

Group : Bluebird Care

Person in charge: Simon Robinson (Director)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 35

Services Offered: 24 Hour Care • Adult Care (18+) • Care for Children • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Shopping Service / Errands • Sit in Service • Transportation Service

Overview

The Review Score of 9.7 (maximum of 10) for Bluebird Care (Cheshire West, Chester & Flintshire) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 9 Reviews over all time. This Average Rating is also the rating value for Bluebird Care (Cheshire West, Chester & Flintshire) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 9 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.685 for Bluebird Care (Cheshire West, Chester & Flintshire) is calculated as follows: ( (38 Excellents x 5) + (15 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 54 Ratings = 4.685

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Bluebird Care (Cheshire West, Chester & Flintshire) is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.7 Bluebird Care (Cheshire West, Chester & Flintshire) has a Review Score of 9.7 (9.685) from 9 Reviews

Average Ratings

  • Excellent
    6
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Bluebird Care (Cheshire West, Chester & Flintshire)?

  • Extremely LIKELY
    9
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Bluebird Care (Cheshire West, Chester & Flintshire)

  • Client / Service User
    4
  • Daughter of Client/Service User
    3
  • Daughter-in-law of Client/Service User
    1
  • Husband of Client/Service User
    1

We are very appreciative of the support we get from Bluebird Care. Keeping mum safe, secure, comfortable and well fed is very important to us and we couldn't do this without Bluebirds help.
The staff have been very responsive to our requests with regards to mum's care.

How likely would you be to recommend Bluebird Care (Cheshire West, Chester & Flintshire)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Rebecca Zartarian, Business Manager at Bluebird Care (Cheshire West, Chester & Flintshire) responded to this review on 28 Mar 2018:

We are so pleased that you appreciate the care your Mum receives. Thank you for your kind comments.

I am delighted with the care and attention. I have received, from all the people who have had my care in their brief.

How likely would you be to recommend Bluebird Care (Cheshire West, Chester & Flintshire)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Rebecca Zartarian, Business Manager at Bluebird Care (Cheshire West, Chester & Flintshire) responded to this review on 13 Mar 2018:

We are so proud when we receive such positive reviews. It just shows what a great team of carers we have. Thank you.

Good communication. Very caring carers.

How likely would you be to recommend Bluebird Care (Cheshire West, Chester & Flintshire)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.7 out of 5

Rebecca Zartarian, Business Manager at Bluebird Care (Cheshire West, Chester & Flintshire) responded to this review on 07 Mar 2018:

Thank you for this positive review. We always strive to deliver the best possible care.

I receive good care and staff have been helpful.

How likely would you be to recommend Bluebird Care (Cheshire West, Chester & Flintshire)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.2 out of 5

Very pleased with the company. I enjoy my carer coming to visit me and we go out to the shops.

How likely would you be to recommend Bluebird Care (Cheshire West, Chester & Flintshire)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Rebecca Zartarian, Business Manager at Bluebird Care (Cheshire West, Chester & Flintshire) responded to this review on 01 Nov 2017:

We are really happy that you enjoy your carer visits.

I should like to say at the outset, that if my review appears complacent and lacking objectivity, I can only claim that my critical facilities are no less developed than my appreciation.

I was recommended to Bluebird Care and that recommendation was entirely justified. The carers are all consistently very competent, pleasant, sympathetic and willing to go the extra helpful yard. This reflects the astute and sympathetic relation of the carers in the first place. Bluebird's administration is no less effective, both helpful and understanding of the client's needs. I am sure Bluebird Care will go from strength to strength.

How likely would you be to recommend Bluebird Care (Cheshire West, Chester & Flintshire)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Rebecca Zartarian, Business Manager at Bluebird Care (Cheshire West, Chester & Flintshire) responded to this review on 27 Oct 2017:

Thank you for your lovely words, we are pleased you feel so positively about the high-quality care we provide your wife.

My dad has been cared for by Bluebird Care for 18 months now. Overall, we as a family are very pleased that we chose this agency (it's a minefield to find a good one). We are particularly pleased that my dad usually has the same carer each day as he has dementia and continuity is all important.

How likely would you be to recommend Bluebird Care (Cheshire West, Chester & Flintshire)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.3 out of 5

Rebecca Zartarian, Business Manager at Bluebird Care (Cheshire West, Chester & Flintshire) responded to this review on 27 Oct 2017:

Thank you for your review and we are pleased you speak highly of the care we provide for your father.

I highly recommend Bluebird Care. We have found them to be extremely flexible and trustworthy. Their attention to detail has been second to none.

How likely would you be to recommend Bluebird Care (Cheshire West, Chester & Flintshire)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Rebecca Zartarian, Business manager at Bluebird Care (Cheshire West, Chester & Flintshire) responded to this review on 25 Sep 2017:

Thank you so much for your kind words. We do try our best to be flexible and meet the needs of all our customers.

A good, professional, friendly service is provided by the carers. The office staff are helpful and respond promptly in event of issues raised, for instance, changes to medication.

How likely would you be to recommend Bluebird Care (Cheshire West, Chester & Flintshire)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4 out of 5

Rebecca Zartarian, Business Manager at Bluebird Care (Cheshire West, Chester & Flintshire) responded to this review on 25 Sep 2017:

Thank you for completing the review and for your kind words, we really appreciate it. We pride ourselves in delivering high-quality care.

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