Bluebird Care Cheshire West & Flintshire

Riverside House, River Lane, Saltney, Chester CH4 8RQ
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Top 20 award
9.9 65 Reviews
  • Bluebird Care Cheshire West & Flintshire, Chester
Bluebird Care Cheshire West & Flintshire is a CQC rated OUTSTANDING care provider who is passionate about keeping their customers safe, secure and happy in their own homes. With exceptional attention to infection control measures, customers can rest assured they receive the best in protection and safety. They cover all of the Cheshire West and Chester areas including the county of Flintshire.

With kindness and compassion, their highly trained and trusted team deliver bespoke care packages that are tailored to individual needs. The enthusiasm and happy disposition within the care team keeps customers being themselves, doing the things they love, safe in the comfort of their own home.

Bluebird Care Cheshire West & Flintshire was awarded 'Outstanding' by the CQC in their most recent inspection, December 2019.
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Care Provided by Bluebird Care Cheshire West & Flintshire

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 15 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £36 – £38
  • Weekly Live-in Care Fees: £1600 – £1900

Our fees range depending on the length of the calls that are required. The fees are discussed at the initial enquiry stage. We believe that our fees are in line with other providers in our local area.
We can deliver 15 minute calls through to 1 hour calls or more if required. Calls can be once a day or up to four times a day depending on the needs of the individual receiving the care. We also offer round the clock Live In Care as an alternative to moving into a Care Home.

These prices are only a guideline, please contact Bluebird Care Cheshire West & Flintshire to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Rebecca Zartarian (Director)

Bluebird Care Cheshire West & Flintshire Reviews (65)

9.9

Bluebird Care Cheshire West & Flintshire has a Review Score of 9.9 (9.896) out of 10, based on 16 reviews in the last 2 years.
Over all time Bluebird Care Cheshire West & Flintshire has 65 reviews.

Overall Experience
  • 55
  • 8
  • 2
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Date Published
  • 65
  • 3
  • 6
  • 16
  • 49
Reviewer Connection to Bluebird Care Cheshire West & Flintshire
  • 25
  • 14
  • 10
  • 3
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  • 2
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  • 1
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  • 1
  • 1
Total of 65, showing 21-40
Review from Christine R (Wife of Client) published on 24 May 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The satisfactory scores I have given in no way reflect the work done by all the carers, some of the staff are excellent.
Reply from Rebecca Zartarian, Director at Bluebird Care Cheshire West & Flintshire

Thank you for taking the time to complete a review for us. I will contact you to understand your comment further and discuss the ratings. Thank you once again.

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Review from Alan W (Son of Client) published on 13 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We as a family employed Bluebird Care Cheshire West & Flintshire on a live-in care package lasting for nearly three years. My father required various degrees of care which the Bluebird staff altered to suit as required on short notice during the pandemic, sometimes involving total suspension of service
while hospital visits occurred. The carers were all well-trained, professional, caring and respectful of my father's needs.
During the final year dementia, memory loss and mobility problems increased which the carers adapted to brilliantly, which gave me confidence the team were in control and with that in mind I would totally recommend the Bluebird team to anyone in a similar situation. I would like to thank everyone involved and keep up the good work.
Reply from Rebecca Zartarian, Director at Bluebird Care Cheshire West & Flintshire

What a lovely review, thank you Alan. It was an absolute pleasure caring for your father over the years. We are pleased we were able to support him along his journey and adapt to his changing needs with such professionalism. You certainly are an advocate for live in care and indeed of Bluebird Care. Best wishes and thanks again.

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Review from A C (Son of Client) published on 15 December 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
My elderly mum received care from Bluebird Care over a period of four years which included the challenges and restrictions of the pandemic. The staff provided a reliable and caring service without which my mum would have been unable to continue to live independently in her own home.
Reply from Rebecca Zartarian, Director at Bluebird Care Cheshire West & Flintshire

Thank you for your review. We wish your mum well in her new provision. Glad we did such a great job over the time we cared for her.

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Review from Robert T (Client) published on 9 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been with Bluebird for about four weeks now - it took us over two years to get a care package. If this is what we ended up with, it's been worth the wait. They are spot on - all the staff I have met so far are great, friendly and polite; they arrive punctually and get the job done, and nothing
is too much trouble. Couldn't wish for a better company!
Reply from Rebecca Zartarian, Director at Bluebird Care Cheshire West & Flintshire

Thank you, Bob, for your lovely comment! I will certainly share it with the team. We are so glad we were worth the wait; they do say good things come to those that wait! We look forward to being there for you for many years to come.

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Review from Patricia G (Client) published on 1 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very good service. Wish I'd found you earlier. Carers and management are excellent. Plenty of help when needed. Keep up the good work. Thank you. Happy Christmas to you all.
Reply from Rebecca Zartarian, Director at Bluebird Care Cheshire West & Flintshire

Thank you for your review. We are pleased you think the carers and management are excellent. They all enjoy caring for you. Thanks again.

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Review from Christine T (Daughter of Client) published on 17 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum needed help after her first hip operation and through a second and a broken femur, then continuing care. All the carers were friendly, caring, chatty and got on with mum well and got to know her needs and her likes and dislikes. My sister and I found them a support too, not just for caring for mum
so well but often with advice for us with mum's care and for a good chat too! The office staff were always friendly and helpful too and knowledgeable about different care needs and offered help and suggestions when needed.
Reply from Rebecca Zartarian, Director at Bluebird Care Cheshire West & Flintshire

Thank you Christine for your lovely review. It has been a pleasure caring for your mum and supporting you all as a family. We wish your mum well in the next stage in her care, we will all miss her. Best wishes.

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Review from Nicholas R (Husband of Client) published on 22 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The area of care is new to me so obtaining the process and information which suits my wife and myself has been difficult. The appointment of Bluebird has taken a considerable amount of pressure away. The staff are courteous, flexible and helpful with a high level of interpersonal skills. The organisation's
admin is also straightforward and helpful plus they are good communicators.
Reply from Rebecca Zartarian, Director at Bluebird Care Cheshire West & Flintshire

Thank you for your lovely review, I will pass your comments on to the staff involved. We are glad that the process was straightforward for you and you're pleased with the care your wife is receiving. We always try our best as a CQC-rated Outstanding provider.

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Review from L F (Daughter of Client) published on 30 August 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Bluebird Care has provided reliable, trustworthy care for a period of over three and a half years. At the start a detailed care plan was drawn up, this was regularly reviewed and updated as care needs changed. Carers quickly identify any issues and inform family and their team manager for advice and
support to achieve resolution. Bluebird has good working relationships with social services, occupational therapists district nurses and doctors and liaises as required. The phone line is always answered quickly by someone who knows the client and is able to give reassurance and resolve any problems quickly. Carers always have PPE and are very aware of infection control.
Reply from Rebecca Zartarian, Director at Bluebird Care Cheshire West & Flintshire

Thank you for taking the time to complete the review. We are glad we were able to support you and your mum.

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Review from A P (Daughter of Client) published on 3 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was very well cared for by Bluebird staff, who treated her very much as an individual, responding specifically to her preferences and needs.
All queries were very quickly responded to by a very professional and friendly office team. I would highly recommend this company.
Reply from Rebecca Zartarian, Director at Bluebird Care Cheshire West & Flintshire

Thank you for your kind words. I am pleased you were happy with the care we delivered and that we met your Mum's needs so well. Thank you for your recommendation.

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Review from Paul D (Son of Client) published on 3 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been receiving care from Bluebird for a couple of years now and it has been invaluable in ensuring she is cared for and maintains her independence at home. The regular reviews are also a key part of ensuring her needs are continually reassessed and the care plan adjusted as appropriate. The
staff are attentive and support my mum fully with her needs, Great work Bluebird, highly recommend your services,
Reply from Rebecca Zartarian, Director at Bluebird Care Cheshire West & Flintshire

Thank you Paul for the review. Your mum has come on so well over the last two years and we are proud we have been able to support her to increase her independence. She is a delight to care for!

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Review from Alan R (Son of Client) published on 3 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Working with Bluebird has been incredibly easy, and means that I can stop worrying about my father's situation. They were recommended as the best, and have proved themselves to be just that. The onboarding was fast and easy, and my father very quickly got used to the team. He now loves the visits.
I
am also especially impressed when the situation arose where we may have needed much more care for him, and although not ultimately needed, could have been set up so quickly and without any stress.


I cannot recommend them enough.

Reply from Rebecca Zartarian, Director at Bluebird Care Cheshire West & Flintshire

We are so pleased everything is going well for your father, he is a pleasure to care for. Recommendations are always good to have and we are proud that it all worked out as you expected. Thank you.

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Review from Ian L (Client) published on 7 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
For all of April this year, I required someone to put on my hospital missed white anticlotting socks right up to the middle of May. This was done daily by the resident nurses, who were invariably efficient, capable, on time and very approachable.
Reply from Rebecca Zartarian, Director at Bluebird Care Cheshire West & Flintshire

We were glad that we could support you when you needed it; sometimes care is only needed for short periods of time. Every little helps, and we are happy you were pleased with the care received.

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Review from Alison A (Daughter of Client) published on 30 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been supported by Bluebird Care for several years due to partial vision and breaking a hip last year. The carers have always been very helpful and reliable. They are very friendly, and Mum loves chatting with them. At the same time, they are very professional and careful to follow all
the required medical guidance and health needs. They are easy to communicate with as is the office team, who always put Mum's needs first and are very flexible. Without a doubt, Bluebird has helped Mum to remain in her own home and enjoy life to the full. I would have no hesitation in recommending them to other people.
Reply from Rebecca Zartarian, Director at Bluebird Care Cheshire West & Flintshire

Thank you so much for the lovely review, Alison! Your mum is a delight to care for, and we have all built a great relationship with her. We are proud to be able to support her living independently at home.

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Review from U M (Mother of Client) published on 31 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My experience has been excellent from day one, the carers who arrive in the morning are wonderful very caring and helpful.
When they arrive to help in the morning they are very kind to my daughter in helping her to get ready for her day.
Reply from Rebecca Zartarian, Director at Bluebird Care Cheshire West & Flintshire

We are so pleased that you and your daughter are happy with the care being provided. I am sure this will continue at such a high standard. Thank you.

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Review from E R (Daughter of Client) published on 3 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We contacted Bluebird Care following a recommendation when my mother needed 24-hour care. The team were easy to contact, clear and professional and were able to put exactly the arrangements we needed in place within a week. The staff visited and met my mother and members of the family to carefully assess
her needs. The carer who joined the family, was calm, professional, patient and very caring. She in turn was well supported by the rest of the team at Bluebird. We could not have managed without them.
Reply from Rebecca Zartarian, Director at Bluebird Care Cheshire West & Flintshire

Thank you for your truly kind words, we are pleased we were able to support your mother in such a professional manner. We wish you and all your family the best.

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Review from Glenn C (Son of Client) published on 3 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers have been excellent! They are kind, patient and professional. I feel assured that Mum is in safe hands and this has been a great help to Mum and myself. I know Mum trusts them. A thank you to the staff for organising this.
Reply from Rebecca Zartarian, Director at Bluebird Care Cheshire West & Flintshire

We are delighted that we are able to support your mother and that she trusts us. Long may this continue, thank you.

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Review from Mark K (Son of Client) published on 3 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebird has now provided carers for my mother for over five years. Initially, care was provided for only a few days each week to assist my mother when showering. As my mother's mobility decreased, the care package was increased to help her with dressing in the mornings. Over the last month, the package
has again been increased to twice daily visits in order that my mother is accompanied when dressing in the morning and undressing prior to bed. At all times the carers have been great with my mother, they take time with her and are happy to engage in conversation. In addition, I would also like to acknowledge the staff in the office, they are always happy to help in accomodating our requirements as well as offering help and guidance when situations have demanded. As such, I would have no hesitation in recommending, to anyone, the services Bluebird Care can provide.
Reply from Rebecca Zartarian, Director at Bluebird Care Cheshire West & Flintshire

Thank you for your honest and glowing comments. I can't believe it has been 5 years already, here's to many more caring for your mother!

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Review from N P (Son of Client) published on 3 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebird have attended my mum, weekdays for two years now. They are consistently attentive and sensitive to arisings, inevitable with older people. They always respond to arisings quickly. They show initiative to contact medics if required. My mum likes them.
Reply from Rebecca Zartarian, Director at Bluebird Care Cheshire West & Flintshire

We are delighted to be caring for your mum and know this gives you peace of mind. Thank you for your kind words.

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Review from Tracey W (Wife of Client) published on 3 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebird Care has been looking after my husband now for almost three years. At first, everything was new to us and at times, very trying, but with the care and determination of the carers, things have become so much easier. They have become part of our family and they help and support not only my husband,
but myself too.
Reply from Rebecca Zartarian, Director at Bluebird Care Cheshire West & Flintshire

Thank you for your lovely comments. We enjoy supporting you both.

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Review from Susan S (Wife of Client) published on 9 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebird Care has been providing help for my husband for some time now. Everyone is really nice and helpful our regular carer, is so good with my husband and tries so hard to get him to go for a walk! He might yet surprise her and agree! Everyone who has been here and everyone in the office is really
helpful and nothing is too much trouble. I’m very happy with the service we get from Bluebird Care.
Reply from Rebecca Zartarian, Director at Bluebird Care Cheshire West & Flintshire

Thank you so much for your kind words, Susan! We are looking forward to the day your husband says yes to a walk. We always do our best to help and support.

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Current Review Score: 9.9 (9.896)

Overview of Review Score

The Review Score of 9.9 (9.896) out of 10 for Bluebird Care Cheshire West & Flintshire is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.896 for Bluebird Care Cheshire West & Flintshire is calculated as follows: ( (86 Excellents x 5) + (10 Goods x 4) ) ÷ 96 Ratings = 4.896
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Cheshire West & Flintshire is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales (CIW) Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

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Awards / Recognitions (9)

Meet the Team (5)

Rebecca

Rebecca Zartarian

Job Title: Director and Registered Manager Joined: 2017

Rebecca joined Bluebird Care Autumn 2017 and came with lots of skills in management and leadership. She supports the growth of the business whilst also supporting the operational side too.  Rebecca enjoys meeting the customers whilst conducting reviews out in the community.  She is also keen on finding ways to engage with the local community and has developed links that have been beneficial to both carers and customers.


Rebecca is passionate about promoting career pathways linked to Health and Social Care and can quite often be found giving talks to local school and college pupils about opportunities available to them.


Rebecca is the Registered Manager for both England and Wales, ensuring all regulations are met for the Care Quality Commission and Care Inspectorate Wales.

Simon

Simon Robinson

Job Title: Director Joined: 2010

Bluebird Care Cheshire West and Flintshire were established by Simon Robinson in 2010 with the goal of providing high-quality home care in people's own homes.
Simon's background in customer service management for retailers and banks has driven his desire to ensure that we constantly meet the customers' needs and expectations.  He has a passion for care and has built his business on his cornerstones of the business which are: QUALITY, SERVICE, VALUE and TRUST.


Bluebird Care Cheshire West and Flintshire services have grown and we are regularly requested to provide care for elderly customers, supporting learning disabilities and customers with physical disabilities.  We are currently working alongside private customers, Age UK, Cheshire West and Flintshire Social Services, Child and Adult Mental Health teams, insurance providers and local hospices.

Nerys

Nerys Contento

Job Title: Deputy Care Manager Joined: 2018

Nerys joined the team as a Care Assistant back in February 2018 and has been promoted to being our valued Deputy Care Manager for Flintshire.  She supports our new carers out in the field ensuring they are competent in their roles and ensuring the customers are pleased with the care they are receiving.  Nerys also works closely with different professionals like Social Workers, District Nurses and such, to create person-centred care plans.  She also conducts reviews to ensure we are always meeting the needs of the customers.  Nerys is also a keen and talented cake baker and often is asked to bake special cakes for members of our team and sometimes for customers too. 

Vicky

Vicky Evans

Job Title: Care Coordinator - Flintshire Joined: 2020

Vicky joined us as a Care Assistant and now supports the office with the Flintshire Coordinating.  

Ann

Ann Kowalska

Job Title: Finance Manager Joined: 2019

Ann joined Bluebird Care in January 2019 and came to us with lots of finance experience.  She supports the team with invoicing and payroll.  Ann works closely with Simon the Director in managing the finances of the business. Ann joined Bluebird Care in January 2019 and came to us with lots of finance experience.  She supports the team with invoicing and payroll.  Ann works closely with Simon the Director in managing the finances of the business.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Cheshire West & Flintshire to verify any information. View our terms and conditions. Bluebird Care Cheshire West & Flintshire has an Enhanced Service - more info.