Bluebird Care Stevenage & North Herts

We are very happy with the standard of care we receive from Bluebird. All the carers are very kind and helpful and know our needs well. They are punctual and very professional in their work. The organisation has always worked with us to the highest standard and are able to accommodate our needs well. Any changes or suggestions we make are carried out well and if and when new assessments are needed they are done in a timely fashion.

Mum has had an excellent service from Bluebird Care for four years now. Managers are easy to reach by phone and have dealt with any issues we have had promptly and efficiently. New staff always accompany Mum's carer on visits before they visit her alone. We know in advance who will be coming (weekly rota) and Mum has a small team of regular carers who she is very fond of. She enjoys their visits and the care they offer her.

Mum has been happy with the service. It is important for her that carers come early in the morning (7 am) so she can be ready for the day's events and this has mostly been achieved, which is excellent. The handover to new staff is a difficult time for Mum and is done very sensitively.

Bluebird are always ready to listen to any concerns I have and do their best to reassure me on many issues. Always caring and polite - sense of humour. In Royston, we are short of 5 carers and the ones we have cope without complaining.