Burley’s Home Care is a care provider you can trust. Their carers are skilled, professional, caring, and treat their clients as if they are family members themselves. Not only that, but their care packages are built around you or your loved one, so that they can ensure to meet your specific needs while maintaining your existing routines and lifestyles. This means that they can deliver care that is safe, effective...
Burley’s Home Care is a care provider you can trust. Their carers are skilled, professional, caring, and treat their clients as if they are family members themselves. Not only that, but their care packages are built around you or your loved one, so that they can ensure to meet your specific needs while maintaining your existing routines and lifestyles. This means that they can deliver care that is safe, effective and supportive and you can live in the environment you know best.
Their clients include people who are simply getting older and need help at home, people with dementia, learning difficulties and mental health conditions. Their carers are highly trained and continue their development to ensure they can provide care in any situation. It may be that you need help getting up, washed and dressed, or simply a welfare check with a cup of tea and a chat. They can also carry out housekeeping or shopping, or take you to appointments and groups. From short visits a few times a week to live-in care, they can provide the right support to ensure your needs are met and you can live as independently as possible.
Working as a home care provider means being part of a wider team. Where required they work with GPs, social workers, community nursing and mental health teams and family members so that they can support a person’s wellbeing as well as delivering the services they need.
Their work is based on the central value of providing person-centred care which looks at a whole person, their wellbeing and individual preferences as well as care needs. They are proud to be a home care provider where nothing is too much trouble, and every client and staff member are treated as individuals. Burley's have been recognised as one of the top 20 most recommended home care groups in the UK by homecare.co.uk for two years running.
Care Provided by Burley's Home Care Services
Types of Home Care
Visiting Care
Live-in Care
24 Hour Care
Overnight Care (Waking)
Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
30 minutes
Contract Durations
Ongoing / Long Term
Respite / Short Term
Age Ranges
Older Person Care (65+)
Younger Adult Care (18-65)
Personal Care Services
Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance
Household Services
Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
Transportation Service
Other Care Provided
Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Hospital Discharge
Funding & Fees
Prices
We understand that everyone’s needs are unique, and so are the costs of providing the right level of care. That’s why we don’t offer a one-size-fits-all pricing structure. Instead, our prices are based on your individual requirements, including the type of care needed, the number of hours required, and any specific conditions or preferences.
Contact Burley's Home Care Services to get a personalised quote:
Burley's Home Care Services has a Review Score of 9.8 (9.816) out of 10, based on 32 reviews in the last 2 years. Over all time Burley's Home Care Services has 135 reviews.
Reviewer Connection to Burley's Home Care Services
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Showing 135 reviews matching selected criteria
Review from G G (Client / Service User) published on 11 February 2019 Submitted via Postal Card•
Overall Experience
I am very pleased with the care Burleys provide me. All the staff are excellent.
I am very pleased with the care Burleys provide me. All the staff are excellent.
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Care / Support
Management
Treated with Dignity
Value for Money
Review from Audrey W (Client / Service User) published on 7 February 2019 Submitted via Postal Card•
Overall Experience
Perfect care is always given to me. No job too small and always have time to make me smile and make me happy.
Perfect care is always given to me. No job too small and always have time to make me smile and make me happy.
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Treated with Dignity
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Review from M R (Friend of Client) published on 6 February 2019 Submitted via Postal Card•
Overall Experience
Very pleasant care ladies but they do not see what is to do for themselves but are always willing when told.
My friend is very independent and does not take kindly to people talking down to her. A nice intelligent conversation is good. Use their own initiative - see how my friend is this day and...
Very pleasant care ladies but they do not see what is to do for themselves but are always willing when told.
My friend is very independent and does not take kindly to people talking down to her. A nice intelligent conversation is good. Use their own initiative - see how my friend is this day and if needed phone the doctor or me.
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Review from Jacqueline C (Client / Service User) published on 31 January 2019 Submitted via Postal Card•
Overall Experience
I am very happy with the care I am receiving. Compassionate and dedicate.
I am very happy with the care I am receiving. Compassionate and dedicate.
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Review from P K (Client / Service User) published on 29 January 2019 Submitted via Postal Card•
Overall Experience
I have found all the girls from Burley's most kind and helpful over the years from Burley's Home Care Services.
I have found all the girls from Burley's most kind and helpful over the years from Burley's Home Care Services.
↩Reply from Paul Burley, Director at Burley's Home Care Services
Thank you for your kind review and we will inform the carer of your kind words.
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Review from N M (Client / Service User) published on 29 January 2019 Submitted via Postal Card•
Overall Experience
Everyone at Burleys Home Care Services care. I am now in my 91st year and I have been marvellously looked after by everyone.
Especially one member of staff in particular.
Everyone at Burleys Home Care Services care. I am now in my 91st year and I have been marvellously looked after by everyone.
Especially one member of staff in particular.
↩Reply from Paul Burley, Director at Burley's Home Care Services
Thank you for your lovely review and we are pleased you love the service.
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Treated with Dignity
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Review from C S (Daughter of Client) published on 29 January 2019 Submitted via Postal Card•
Overall Experience
Mother was really happy with the service she received while recovering from a broken upper arm. She liked all the carers and everyone was kind and caring.
Mother was really happy with the service she received while recovering from a broken upper arm. She liked all the carers and everyone was kind and caring.
↩Reply from Paul Burley, Director at Burley's Home Care Services
Thank you for your review. We were pleased to support your mother through her recovery and back to her independence self.
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Review from Heather S (Client / Service User) published on 12 December 2018 Submitted via Postal Card•
Overall Experience
I have always received excellent care form Burleys and very kind to me.
I have always received excellent care form Burleys and very kind to me.
↩Reply from Paul Burley, Director at Burley's Home Care Services
Thank you very much for your comments we will pass these on to the carers
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Review from M F (Daughter of Client) published on 12 December 2018 Submitted via Review Postal Card•
Overall Experience
We have been very pleased with the care mum has received from Burley's Home Care Services. The care and support from her carers have been excellent. They are very friendly and treat mum with dignity and are also prepared to go that extra mile. We also find the staff at Burley's Home Care Services...
We have been very pleased with the care mum has received from Burley's Home Care Services. The care and support from her carers have been excellent. They are very friendly and treat mum with dignity and are also prepared to go that extra mile. We also find the staff at Burley's Home Care Services office to be very welcoming, helpful and always offer to change arrangements regarding visits to mum, when requested. Would not hesitate to recommend Burley's Home Care Services.
↩Reply from Paul Burley, Director at Burley's Home Care Services
Thank you for your very kind words, we endeavour to provide a quality service to you and your Mother. I will pass on your kind word to the team.
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Review from J F (Client / Service User) published on 6 December 2018 Submitted via Postal Card•
Overall Experience
Very good and always bright.
Very good and always bright.
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Management
Treated with Dignity
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Review from Sheila A (Client / Service User) published on 1 November 2018 Submitted via Postal Card•
Overall Experience
Very happy with the service provided.
Very happy with the service provided.
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Management
Treated with Dignity
Value for Money
Review from Nigel B (Son of Client) published on 22 June 2018 Submitted via Postal Card•
Overall Experience
All the Carers I met from Burley's Home Care Services were outstanding with the exception of one who was quickly replaced after complaining to management. Two or three were exceptionally good and went way beyond what they were required to do.
Somewhat disappointed in the slowness of the...
All the Carers I met from Burley's Home Care Services were outstanding with the exception of one who was quickly replaced after complaining to management. Two or three were exceptionally good and went way beyond what they were required to do.
Somewhat disappointed in the slowness of the management team to respond to changes in paperwork. I feel comfortable leaving my father in the care of the Burley's Home Care Services team.
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Review from Ann P (Wife of Client) published on 3 May 2018 Submitted via Review Postal Card•
Overall Experience
Burley's Care was recommended by our doctor - thank heavens he did! - don't know what we would do without their care and help. All the staff and carers we have met and come here to help my husband have been excellent, even he has commented how he likes all the carers who tend him and he,...
Burley's Care was recommended by our doctor - thank heavens he did! - don't know what we would do without their care and help. All the staff and carers we have met and come here to help my husband have been excellent, even he has commented how he likes all the carers who tend him and he, unfortunately, has Alzheimer's. So a big thank you to Burley's Care.
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Review from Sandra C (Daughter of Client) published on 3 May 2018 Submitted via Review Postal Card•
Overall Experience
All good thank you.
All good thank you.
Staff
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Review from J F (Daughter of Client) published on 9 April 2018 Submitted via Review Postal Card•
Overall Experience
Overall very good care and generally responsive to instructions.
Key points: - Good office back up.They kept me informed on all relevant matters. - Also when my mam has gone away, the team has been excellent and gone the extra mile to return her safely.
- Too many carers on the rota, Ideally...
Overall very good care and generally responsive to instructions.
Key points: - Good office back up.They kept me informed on all relevant matters. - Also when my mam has gone away, the team has been excellent and gone the extra mile to return her safely. - Too many carers on the rota, Ideally 6 should be the maximum to allow relationships to build up.
- A varying standard of care from individual carers. The majority are excellent, however, occasionally a few were less committed to servicing the needs of their clients.
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Review from M R (Client / Service User) published on 4 April 2018 Submitted via Review Postal Card•
Overall Experience
Very helpful and carried out every task as I would like.
Very helpful and carried out every task as I would like.
↩Reply from Paul Burley, Director/Care manager at Burley's Home Care Services
Many Thanks for giving our team such a lovely review. We are pleased to hear that our team are supporting you so efficiently with your needs.
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Review from Ronald C (Client / Service User) published on 4 April 2018 Submitted via Review Postal Card•
Overall Experience
Excellent service with very caring and compassionate caring staff.
Excellent service with very caring and compassionate caring staff.
↩Reply from Paul Burley, Director/Care manager at Burley's Home Care Services
Thank you for your kind words regarding our care services. We are very pleased to hear that you find our care team so caring and compassionate. We shall enjoy passing your compliments onto them.
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Review from Claire C (Daughter-in-law of Client) published on 4 April 2018 Submitted via Review Postal Card•
Overall Experience
We are extremely happy with all the care that all the staff give. All of my father-in-law's needs are met with kindness and dedication. All staff are very competent when facing problems that need immediate attention.
Thank you for looking after us as a family.
We are extremely happy with all the care that all the staff give. All of my father-in-law's needs are met with kindness and dedication. All staff are very competent when facing problems that need immediate attention.
Thank you for looking after us as a family.
↩Reply from Paul Burley, Director/Care manager at Burley's Home Care Services
Thank you so very much for your kind review of our services. We are very proud to hear such wonderful comments regarding our care team and the benefits our services make to you as a family.
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Review from J H P (Client / Service User) published on 4 April 2018 Submitted via Review Postal Card•
Overall Experience
I am happy.
I am happy.
↩Reply from Paul Burley, Director/Care manager at Burley's Home Care Services
We are very pleased to hear that you are happy with our services. Many Thanks
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Review from S C (Client / Service User) published on 4 April 2018 Submitted via Review Postal Card•
Overall Experience
Very good.
Very good.
↩Reply from Paul Burley, Director/Care manager at Burley's Home Care Services
Thank you for your review. We are pleased to hear that you are so happy with the services that we are providing and it is a pleasure to support you with your needs.
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Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 17 October 2017
Overall Good
CaringGood
EffectiveGood
ResponsiveGood
SafeGood
Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
News (0)
News
There are no news items for Burley's Home Care Services.
There are no accreditations posted yet for Burley's Home Care Services.
Meet the Team (3)
Carly BurleyJob Title Registered Manager & DirectorJoined 2009
"Home care should feel like an extension of family."
I have dedicated over 30 years of my life to the care sector, and home care remains my passion....
"Home care should feel like an extension of family."
I have dedicated over 30 years of my life to the care sector, and home care remains my passion. Born and raised in Ringwood, I’ve always been driven by a desire to make a meaningful difference in people’s lives. My experience spans hands-on care, care management, training, and regulatory compliance, reinforcing my belief that everyone should feel safe, respected, and empowered in their own home.
For me, home care is not just about meeting needs—it’s about listening, understanding, and ensuring that clients have real choices. At Burleys Home Care, we don’t believe in a one-size-fits-all approach. Instead, we create bespoke care plans that honour each individual’s preferences, routines, and dignity, allowing them to continue living life on their own terms in the comfort of home.
Arranging care for a loved one can feel like a big decision, with so much to consider. That’s why I make it my mission to be a friendly face, a listening ear, and a trusted guide for families navigating this journey. Whether you need support understanding care options, guidance with dementia care, or simply reassurance that your loved one is in safe hands, I’m always happy to help. As a Dementia Champion, I am particularly passionate about ensuring families feel supported, informed, and confident in their decisions.
For me, Burleys Home Care isn’t just a business—it’s about care and support that makes a real difference. Every day, I feel privileged to be part of a service that helps families, supports individuals, and brings peace of mind to those who need it most.
My Philosophy: “Everyone has the right to feel safe, valued, and in control of their care. I’m here to make sure that happens. Keeping your heart where it belongs.”
Paul BurleyJob Title Director
“Care should be personal, dignified, and feel like home.”
I know how difficult it can be to find the right care for someone you love. I’ve been...
“Care should be personal, dignified, and feel like home.”
I know how difficult it can be to find the right care for someone you love. I’ve been there myself, and I understand the worry, the uncertainty, and the overwhelming responsibility of making the best decision. That’s why Carly and I founded Burleys Home Care—to create a service that families could trust completely, where care is not just professional, but personal.
My role as Director is about more than just overseeing operations—it’s about ensuring that every client feels comfortable, respected, and truly cared for. I love meeting families, listening to their concerns, and helping them find the best care solutions for their unique circumstances. Whether you need help understanding private care funding, navigating NHS Personal Health Budgets (PHBs), or arranging complex care planning, I am here to offer clear, practical advice and reassurance.
I believe that great home care goes beyond just helping with daily tasks—it’s about building relationships, promoting independence, and ensuring that clients genuinely enjoy life. Whether someone needs a few hours of companionship each week or 24/7 live-in care, I make sure that our team provides support that is tailored, respectful, and enhances each client’s well-being.
I am also incredibly passionate about staff development and creating a workplace where caregivers feel valued, supported, and motivated. A happy, well-trained care team is essential to delivering the highest standard of care, so I make it a priority to invest in their training, career progression, and overall well-being.
My Philosophy: “Home care should never feel like a service—it should feel like family. Every client deserves kindness, respect, and the highest standard of support.”
Erin ShakespeareJob Title Operations ManagerJoined 2024
I have spent my career in both NHS and private healthcare, working across care coordination, service transformation, and quality improvement. My...
I have spent my career in both NHS and private healthcare, working across care coordination, service transformation, and quality improvement. My experience has given me a deep understanding of how to ensure that care is not only professional and efficient but also truly personal and compassionate. At Burleys Home Care, my role is to make sure that every client receives the highest standard of support, tailored to their needs, preferences, and lifestyle.
I know how important it is for families to feel reassured that their loved ones are receiving the best possible care. Whether it’s personal care, companionship, dementia support, or live-in care, I work closely with our team to ensure that every service is delivered with kindness, dignity, and respect. For families who live far away, I focus on keeping them connected and informed, giving them confidence that their loved one is happy, safe, and well cared for.
I also take great pride in supporting our caregivers, ensuring they have the training, guidance, and resources they need to provide exceptional care. A valued and well-supported team leads to the best possible experience for our clients, and I am passionate about fostering a culture where everyone feels appreciated and motivated to make a difference.
My Philosophy: "Care should always feel personal, compassionate, and reassuring—for both clients and their families."
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Burley's Home Care Services to verify any information. View our terms and conditions. Burley's Home Care Services has an Enhanced Service -what an Enhanced Service includes.
