Burley’s Home Care is a care provider you can trust. Their carers are skilled, professional, caring, and treat their clients as if they are family members themselves. Not only that, but their care packages are built around you or your loved one, so that they can ensure to meet your specific needs while maintaining your existing routines and lifestyles. This means that they can deliver care that is safe, effective...
Burley’s Home Care is a care provider you can trust. Their carers are skilled, professional, caring, and treat their clients as if they are family members themselves. Not only that, but their care packages are built around you or your loved one, so that they can ensure to meet your specific needs while maintaining your existing routines and lifestyles. This means that they can deliver care that is safe, effective and supportive and you can live in the environment you know best.
Their clients include people who are simply getting older and need help at home, people with dementia, learning difficulties and mental health conditions. Their carers are highly trained and continue their development to ensure they can provide care in any situation. It may be that you need help getting up, washed and dressed, or simply a welfare check with a cup of tea and a chat. They can also carry out housekeeping or shopping, or take you to appointments and groups. From short visits a few times a week to live-in care, they can provide the right support to ensure your needs are met and you can live as independently as possible.
Working as a home care provider means being part of a wider team. Where required they work with GPs, social workers, community nursing and mental health teams and family members so that they can support a person’s wellbeing as well as delivering the services they need.
Their work is based on the central value of providing person-centred care which looks at a whole person, their wellbeing and individual preferences as well as care needs. They are proud to be a home care provider where nothing is too much trouble, and every client and staff member are treated as individuals. Burley's have been recognised as one of the top 20 most recommended home care groups in the UK by homecare.co.uk for two years running.
Care Provided by Burley's Home Care Services
Types of Home Care
Visiting Care
Live-in Care
24 Hour Care
Overnight Care (Waking)
Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
30 minutes
Contract Durations
Ongoing / Long Term
Respite / Short Term
Age Ranges
Older Person Care (65+)
Younger Adult Care (18-65)
Personal Care Services
Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance
Household Services
Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
Transportation Service
Other Care Provided
Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Hospital Discharge
Funding & Fees
Prices
We understand that everyone’s needs are unique, and so are the costs of providing the right level of care. That’s why we don’t offer a one-size-fits-all pricing structure. Instead, our prices are based on your individual requirements, including the type of care needed, the number of hours required, and any specific conditions or preferences.
Contact Burley's Home Care Services to get a personalised quote:
Burley's Home Care Services has a Review Score of 9.8 (9.816) out of 10, based on 32 reviews in the last 2 years. Over all time Burley's Home Care Services has 135 reviews.
Reviewer Connection to Burley's Home Care Services
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Showing 135 reviews matching selected criteria
Review from Margaret M (Wife of Client) published on 24 June 2026 Submitted via Postal Card•
Overall Experience
We are so pleased with Burley's Home Care from my initial contact with their lovely office team and the arrangements put in place for us Their care and support has been a great help and everyone of the carers have been wonderful
I would recomend them to anyone needing help
We are so pleased with Burley's Home Care from my initial contact with their lovely office team and the arrangements put in place for us Their care and support has been a great help and everyone of the carers have been wonderful
I would recomend them to anyone needing help
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Review from Joan T (Client / Service User) published on 19 June 2026 Submitted via Postal Card•
Overall Experience
I find the carers very good and helpfull and very willing to do anything I want.
I find the carers very good and helpfull and very willing to do anything I want.
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Review from J S (Client / Service User) published on 17 June 2026 Submitted via Website•
Overall Experience
I am very happy with this care company, right from the start of using them a few months ago, they have always arrived on time and are ready to start work straight away, and they will do anything i.e cooking, cleaning, doing shopping, take you out. I have had other companies in the past but nothing...
I am very happy with this care company, right from the start of using them a few months ago, they have always arrived on time and are ready to start work straight away, and they will do anything i.e cooking, cleaning, doing shopping, take you out. I have had other companies in the past but nothing matches these. The carers are amazing, they are there to help you and they do really care, I would certainly recommend them.
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Review from W D (Partner of Client) published on 5 June 2026 Submitted via Website•
Overall Experience
I would recommend Burley Home Care. They looked after my partner when he got home from hospital after a fall. We would certainly use them again and hope they keep the same management and
staff!! But hope it wont be too soon!!!
I would recommend Burley Home Care. They looked after my partner when he got home from hospital after a fall. We would certainly use them again and hope they keep the same management and
staff!! But hope it wont be too soon!!!
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Review from C D (Daughter of Client) published on 28 May 2026 Submitted via Website•
Overall Experience
Burley Care offer excellent customer service to my mother. The team have been looking after her for 18 months and provide a personal, caring service. I can trust that they know and understand my mother and have her best interests at heart. They help support my mum so she can be independent at home....
Burley Care offer excellent customer service to my mother. The team have been looking after her for 18 months and provide a personal, caring service. I can trust that they know and understand my mother and have her best interests at heart. They help support my mum so she can be independent at home. I recommend them wholeheartedly.
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Review from R L (Daughter of Client) published on 27 May 2026 Submitted via Website•
Overall Experience
I've been extremely impressed with the professionalism, responsiveness and support provided by the team.
They were able to step in at very short notice and have been reassuring, knowledgeable and genuinely helpful throughout. It was clear from the outset that they understood both the practical and...
I've been extremely impressed with the professionalism, responsiveness and support provided by the team. They were able to step in at very short notice and have been reassuring, knowledgeable and genuinely helpful throughout. It was clear from the outset that they understood both the practical and emotional complexities involved, and they've worked hard to get the right support in place quickly and smoothly.
Communication has been excellent and nothing has felt too much trouble. Very grateful for all their help - thank you to the whole team.
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Review from J H (Wife of Client) published on 26 May 2026 Submitted via Postal Card•
Overall Experience
Burley's have provided a weeks 'live in carer' for my husband of 95 who has dementia. The carer was most compitent and gave me complete reassurance to leave for a weeks holiday.
Burley's have provided a weeks 'live in carer' for my husband of 95 who has dementia. The carer was most compitent and gave me complete reassurance to leave for a weeks holiday.
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Review from Debbie W (Daughter of Client) published on 18 May 2026 Submitted via Website•
Overall Experience
Some lovely ladies came to help mum mornings and evenings, helping with her medication and helping with washing and getting dressed and undressed. Mum looked forward to the visits.
The management were very accommodating with the times they arrived due to medication requirements, and were always...
Some lovely ladies came to help mum mornings and evenings, helping with her medication and helping with washing and getting dressed and undressed. Mum looked forward to the visits.
The management were very accommodating with the times they arrived due to medication requirements, and were always there to help.
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Review from Rosemary S (Client / Service User) published on 5 May 2026 Submitted via Postal Card•
Overall Experience
The carers are all very caring - some more than others but all seem to want to do their best and try to find ways to help you. They have a lot to fit into their duties with much driving distances.
The carers are all very caring - some more than others but all seem to want to do their best and try to find ways to help you. They have a lot to fit into their duties with much driving distances.
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Review from Beverley M (Daughter of Client) published on 4 May 2026 Submitted via Website•
Overall Experience
I needed to arrange care for my parents at very short notice, and I honestly can't thank this company enough. From the very beginning, they have been responsive, supportive, and incredibly professional.
The carers are kind, compassionate, and treat my parents with genuine dignity and respect. As...
I needed to arrange care for my parents at very short notice, and I honestly can't thank this company enough. From the very beginning, they have been responsive, supportive, and incredibly professional. The carers are kind, compassionate, and treat my parents with genuine dignity and respect. As an only child, this has been a very difficult time, but knowing my parents are in such safe and caring hands has made a huge difference.
The level of care and support has been outstanding, and I wouldn't hesitate to recommend them to anyone needing reliable and compassionate care.
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Review from Barbara M (Wife of Client) published on 30 April 2026 Submitted via Postal Card•
Overall Experience
All the carer's are friendly, bright, with a happy face on them, helpful in all they do in helping Chris. All way on time, can't praise them enough they all deserve a gold medel.
All the carer's are friendly, bright, with a happy face on them, helpful in all they do in helping Chris. All way on time, can't praise them enough they all deserve a gold medel.
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Review from S R (Daughter of Client) published on 21 April 2026 Submitted via Postal Card•
Overall Experience
I was unbelievably Glad to find the Burley team. Having no experience of organising care, Burley provided wonderful empathy and professional support. The sparkle returned to our 89 year old, with the pop-in visits providing confidence and reassurance. The immense energy and bright personalities of...
I was unbelievably Glad to find the Burley team. Having no experience of organising care, Burley provided wonderful empathy and professional support. The sparkle returned to our 89 year old, with the pop-in visits providing confidence and reassurance. The immense energy and bright personalities of the team was a delight. They offered genuine engagement and caring. The flexibility of the daily visiting schedule and accommodation of amendments has been so helpful. Wonderful team.
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Review from A B (Daughter of Client) published on 17 April 2026 Submitted via Website•
Overall Experience
Burley's Home Care help look after my 89 year old father in his own home. Since our first contact with them, they have been everything we could have hoped for. During the initial assessment, they took the time to get to know Dad as a person as well as a client. Great care was taken to establish...
Burley's Home Care help look after my 89 year old father in his own home. Since our first contact with them, they have been everything we could have hoped for. During the initial assessment, they took the time to get to know Dad as a person as well as a client. Great care was taken to establish what was needed and when; to find out more about his life and establish a rapport.
The carers visit Dad twice a day and have always been exceptional. They approach everything with warmth and humour and with a large (and very welcome) dose of common sense. They treat Dad as a person, a friend, and help him to manage his daily life with enthusiasm, thoughtfulness and a laugh.
They have made his day to day living so much better and more fulfilling.
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Review from Roy T (Client / Service User) published on 17 April 2026 Submitted via Website•
Overall Experience
Following a brief hospital stay my children suggested that I got some assistance to help maintain myself and my home home care was suggested and has proved to be a great success would recommend to anybody
Following a brief hospital stay my children suggested that I got some assistance to help maintain myself and my home home care was suggested and has proved to be a great success would recommend to anybody
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Review from Susan M (Daughter of Client) published on 14 April 2026 Submitted via Website•
Overall Experience
Nothing is ever too much trouble for the team at Burley's. They are always thoughtful and I feel they always have Mum's best interests at heart . This weekend , at very short notice , they reinstated Mum's visits when a family member was unable to be with her .
Again , nothing was too much...
Nothing is ever too much trouble for the team at Burley's. They are always thoughtful and I feel they always have Mum's best interests at heart . This weekend , at very short notice , they reinstated Mum's visits when a family member was unable to be with her . Again , nothing was too much trouble .
Thank you for all your support and for truly caring .
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Review from Melanie M (Daughter of Client) published on 14 April 2026 Submitted via Website•
Overall Experience
We were highly recommended Burleys Home Care Services in Ringwood by an independent person. My mum was diagnosed with mixed dementia in June last year. When I first made contact with the office I spoke to the Care Navigator who could not have been more helpful and kind. She immediately made me...
We were highly recommended Burleys Home Care Services in Ringwood by an independent person. My mum was diagnosed with mixed dementia in June last year. When I first made contact with the office I spoke to the Care Navigator who could not have been more helpful and kind. She immediately made me feel reassured that help would be able to follow to support my mum to continue living at home with my dad as her full time carer. We as a family met with the care coordinator in my parents home. She made us all feel relaxed, she was very attentive and ensured she found out everything she needed to know in order to be able to provide the best level of care for my mum. She was naturally caring and understanding of our situation and the need to get help implemented as quickly as possible to help support my dad in looking after my mum. Having called the office with an admin query and spoken to another lady, she was equally very helpful and lovely. Very happy so far with everything. Thank you
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Review from M H (Friend of Client) published on 19 March 2026 Submitted via Website•
Overall Experience
I highly recommend Burley Homecare for their professional, caring approach. Nothing is too much trouble and they will always endeavour to meet demands, often at short notice. They genuinely have the clients interests at heart which is paramount when dealing with vulnerable clients who aren't always...
I highly recommend Burley Homecare for their professional, caring approach. Nothing is too much trouble and they will always endeavour to meet demands, often at short notice. They genuinely have the clients interests at heart which is paramount when dealing with vulnerable clients who aren't always aware of their needs.
Their kindness and patience goes a long way when gaining trust with clients who may be apprehensive and reluctant about receiving care.
↩Reply from Nicola Harris, Care Manager at Burley's Home Care Services
Thank you for taking the time to complete such a lovely review. We have a fabulous team who go above and beyond to ensure our clients are safe and happy.
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Review from STEPHEN B (Friend of Client) published on 17 March 2026 Submitted via Website•
Overall Experience
I was asked to recommend a Live-in Care provider for a dear friend in her 90's. Within 48 hours Burley's Staff confirmed a Live-in Care package, visited my friend and arranged a start date to coincide with her leaving the care home. the whole experience has been exceptional, conducted in a...
I was asked to recommend a Live-in Care provider for a dear friend in her 90's. Within 48 hours Burley's Staff confirmed a Live-in Care package, visited my friend and arranged a start date to coincide with her leaving the care home. the whole experience has been exceptional, conducted in a friendly, companionate and professional manner. I have no hesitation in recommending Burley's Home Care Services. What a pleasure dealing with real people who treat you with the utmost care and respect.
↩Reply from Nicola Harris, Care Manager at Burley's Home Care Services
Thank you so much for taking the time to complete such a lovely review for Burley's Home Care. It was a pleasure to be able to support your friend to return home with one our lovely live in companions.
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Review from M G (Client / Service User) published on 10 March 2026 Submitted via Postal Card•
Overall Experience
Reliable and good support by the carers som were more helpful than others.
Reliable and good support by the carers som were more helpful than others.
↩Reply from Paul Burley, Director at Burley's Home Care Services
Thank you for your honest feedback. We really appreciate you taking the time to share it. You're right that, as with any team, some carers naturally connect differently with different people, and we understand that everyone has their favourites.
That said, our aim is for every visit to be of a...
Thank you for your honest feedback. We really appreciate you taking the time to share it. You're right that, as with any team, some carers naturally connect differently with different people, and we understand that everyone has their favourites.
That said, our aim is for every visit to be of a consistently high standard, and we're always working hard to achieve that. Thank you for recognising the good support you've received. We never take that trust for granted, and comments like yours help us keep raising the bar for everyone we care for.
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Review from Jo S (Daughter of Client) published on 2 February 2026 Submitted via Postal Card•
Overall Experience
Burley's Home carers have always been excellent. The staff are efficient and friendly. It's comforting to know that my mum has interaction with other people. She loves chatting with them. We can't fault the service.
Burley's Home carers have always been excellent. The staff are efficient and friendly. It's comforting to know that my mum has interaction with other people. She loves chatting with them. We can't fault the service.
↩Reply from Paul Burley, Director at Burley's Home Care Services
Jo - "it's comforting to know." Those four words say so much. When you're not able to be there yourself, when miles separate you from your Mum and you can't just pop round to check she's okay - that feeling of not-knowing is one of the hardest parts of being a caring daughter. I hope we take a...
Jo - "it's comforting to know." Those four words say so much. When you're not able to be there yourself, when miles separate you from your Mum and you can't just pop round to check she's okay - that feeling of not-knowing is one of the hardest parts of being a caring daughter. I hope we take a little of that weight away.
The fact that she loves chatting with the carers - that's not a small thing at all. That's the difference between someone who feels connected to the world and someone who's alone. We'll make sure the whole team hears this. It will mean a great deal to them. Thank you, Jo.
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Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 17 October 2017
Overall Good
CaringGood
EffectiveGood
ResponsiveGood
SafeGood
Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
News (0)
News
There are no news items for Burley's Home Care Services.
There are no accreditations posted yet for Burley's Home Care Services.
Meet the Team (3)
Carly BurleyJob Title Registered Manager & DirectorJoined 2009
"Home care should feel like an extension of family."
I have dedicated over 30 years of my life to the care sector, and home care remains my passion....
"Home care should feel like an extension of family."
I have dedicated over 30 years of my life to the care sector, and home care remains my passion. Born and raised in Ringwood, I’ve always been driven by a desire to make a meaningful difference in people’s lives. My experience spans hands-on care, care management, training, and regulatory compliance, reinforcing my belief that everyone should feel safe, respected, and empowered in their own home.
For me, home care is not just about meeting needs—it’s about listening, understanding, and ensuring that clients have real choices. At Burleys Home Care, we don’t believe in a one-size-fits-all approach. Instead, we create bespoke care plans that honour each individual’s preferences, routines, and dignity, allowing them to continue living life on their own terms in the comfort of home.
Arranging care for a loved one can feel like a big decision, with so much to consider. That’s why I make it my mission to be a friendly face, a listening ear, and a trusted guide for families navigating this journey. Whether you need support understanding care options, guidance with dementia care, or simply reassurance that your loved one is in safe hands, I’m always happy to help. As a Dementia Champion, I am particularly passionate about ensuring families feel supported, informed, and confident in their decisions.
For me, Burleys Home Care isn’t just a business—it’s about care and support that makes a real difference. Every day, I feel privileged to be part of a service that helps families, supports individuals, and brings peace of mind to those who need it most.
My Philosophy: “Everyone has the right to feel safe, valued, and in control of their care. I’m here to make sure that happens. Keeping your heart where it belongs.”
Paul BurleyJob Title Director
“Care should be personal, dignified, and feel like home.”
I know how difficult it can be to find the right care for someone you love. I’ve been...
“Care should be personal, dignified, and feel like home.”
I know how difficult it can be to find the right care for someone you love. I’ve been there myself, and I understand the worry, the uncertainty, and the overwhelming responsibility of making the best decision. That’s why Carly and I founded Burleys Home Care—to create a service that families could trust completely, where care is not just professional, but personal.
My role as Director is about more than just overseeing operations—it’s about ensuring that every client feels comfortable, respected, and truly cared for. I love meeting families, listening to their concerns, and helping them find the best care solutions for their unique circumstances. Whether you need help understanding private care funding, navigating NHS Personal Health Budgets (PHBs), or arranging complex care planning, I am here to offer clear, practical advice and reassurance.
I believe that great home care goes beyond just helping with daily tasks—it’s about building relationships, promoting independence, and ensuring that clients genuinely enjoy life. Whether someone needs a few hours of companionship each week or 24/7 live-in care, I make sure that our team provides support that is tailored, respectful, and enhances each client’s well-being.
I am also incredibly passionate about staff development and creating a workplace where caregivers feel valued, supported, and motivated. A happy, well-trained care team is essential to delivering the highest standard of care, so I make it a priority to invest in their training, career progression, and overall well-being.
My Philosophy: “Home care should never feel like a service—it should feel like family. Every client deserves kindness, respect, and the highest standard of support.”
Erin ShakespeareJob Title Operations ManagerJoined 2024
I have spent my career in both NHS and private healthcare, working across care coordination, service transformation, and quality improvement. My...
I have spent my career in both NHS and private healthcare, working across care coordination, service transformation, and quality improvement. My experience has given me a deep understanding of how to ensure that care is not only professional and efficient but also truly personal and compassionate. At Burleys Home Care, my role is to make sure that every client receives the highest standard of support, tailored to their needs, preferences, and lifestyle.
I know how important it is for families to feel reassured that their loved ones are receiving the best possible care. Whether it’s personal care, companionship, dementia support, or live-in care, I work closely with our team to ensure that every service is delivered with kindness, dignity, and respect. For families who live far away, I focus on keeping them connected and informed, giving them confidence that their loved one is happy, safe, and well cared for.
I also take great pride in supporting our caregivers, ensuring they have the training, guidance, and resources they need to provide exceptional care. A valued and well-supported team leads to the best possible experience for our clients, and I am passionate about fostering a culture where everyone feels appreciated and motivated to make a difference.
My Philosophy: "Care should always feel personal, compassionate, and reassuring—for both clients and their families."
Frequently Asked Questions about Burley's Home Care Services
How many Carers does Burley's Home Care Services employ?
Burley's Home Care Services employs 100 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Burley's Home Care Services to verify any information. View our terms and conditions. Burley's Home Care Services has an Enhanced Service -what an Enhanced Service includes.
