The Coach House, 36 Southamampton Road, Ringwood BH24 1JD
Burleys Home Care provides a friendly, personal service tailor-made to suit the individual. Services include personal care, assisting with the management of medication, shopping, home help, preparing and cooking meals, companionship, trips out/appointments and supporting interests.
Burleys home care service is based around four core principles including choice, dignity and respect and a person-centred approach.
They ensure that each care plan is created with the individual person’s unique needs and requirements in mind. Services are regularly reviewed and each customer has their own dedicated care manager. Clients get to know their carers, building up a positive and trusting relationship with them enabling the carer to deliver an excellent person-centred and well-rounded package of care. This highly professional service can provide visits as required by the client, ranging from half-hour visits to full days.
Group: Burley's Home Care Services Ltd
Person in charge: Carly Burley (Manager)
Type of Service: Home Care Agency (Privately Owned)
Provides Carers directly to the general public: Yes
Number of Carers: 50
Services Offered: Adult Care (18+) • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home
Care Offered: Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service
Latest Care Quality Commission* Report on Burley's Home Care Services: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Burley's Home Care Services has a Review Score of 9.4 (9.417)
The Review Score of 9.4 (maximum of 10) for Burley's Home Care Services is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.4 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for Burley's Home Care Services in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 5 positive Reviews in the last 12 months.
Click to show a breakdown of the Review Score
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.417 for Burley's Home Care Services is calculated as follows: ( (19 Excellents x 5) + (14 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 36 Ratings = 4.417
b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.
The 5 Points relating to the number of positive Reviews for Burley's Home Care Services is based on 5 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.5 + 0.5 + 0.5 + 0.5 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Submitted from a Postal Card by Jodie W on Wednesday 31 August 2016. Relates to April 2016.
The carers are very good and provide care to my grandmother, taking time to explain to my grandmother what they are doing.
How likely would you be to recommend Burley's Home Care Services? Likely
Overall Standard: Good
Staff: Good
Care / Support: Good
Management: Satisfactory
Treated with Dignity: Good
Value for Money: Good
Submitted from a Postal Card by Diane W on Tuesday 2 August 2016. Relates to April 2016.
Burley's Home Care have given my neighbour a reliable, professional service enabling her to stay at home and be supported in all aspects of personal care and nutrition. The staff were kind, considerate and observant. As a health professional myself I am unable to recommend any service provider but thank you all.
How likely would you be to recommend Burley's Home Care Services? Extremely Likely
Overall Standard: Excellent
Staff: Excellent
Care / Support: Excellent
Management: Excellent
Treated with Dignity: Excellent
Value for Money: Excellent
Carly Burley, Register Manager at Burley's Home Care Services responded to this review on 19 Aug 2016:
Thank you for you lovely comments and kind words we always like to pass on feedback to the carers who visited andIi am sure they will be very pleased to hear that their visits were enjoyed and made a difference.
Submitted from a Postal Card by Elizabeth B on Monday 13 June 2016. Relates to June 2016.
No complaints - The team is efficient and always on time. I call them "My little Gems".
How likely would you be to recommend Burley's Home Care Services? Extremely Likely
Overall Standard: Good
Staff: Good
Care / Support: Excellent
Management: Good
Treated with Dignity: Excellent
Value for Money: Excellent
Paul Burley, director at Burley's Home Care Services responded to this review on 13 Jun 2016:
Thank you for your lovely feedback, we always like to pass this on to the carers that support you.
Submitted from a Postal Card by Michael V on Monday 13 June 2016. Relates to June 2016.
Excellent service, Mum is very happy with the carers.
How likely would you be to recommend Burley's Home Care Services? Extremely Likely
Overall Standard: Good
Staff: Excellent
Care / Support: Good
Management: Excellent
Treated with Dignity: Excellent
Value for Money: Good
Paul Burley, Director at Burley's Home Care Services responded to this review on 13 Jun 2016:
Thank you for your comments we always like to receive feedback from the families of the people we support and provide peace of mind.
Submitted from a Postal Card by Lucy J on Monday 13 June 2016. Relates to June 2016.
All your girls are very helpful and I enjoy their visits.
How likely would you be to recommend Burley's Home Care Services? Extremely Likely
Overall Standard: Excellent
Staff: Excellent
Care / Support: Excellent
Management: Excellent
Treated with Dignity: Excellent
Value for Money: Excellent
Paul Burley, Director at Burley's Home Care Services responded to this review on 13 Jun 2016:
Thanks you for your kind words.
Submitted from a Postal Card by Kenneth T with assistance of Daughter of Client/Service User on Tuesday 10 May 2016. Relates to April 2016.
We have no complaints regarding the staff that help my father each day. The agency owners however are not what we would expect. They kept sending a carer to my father's house at weekends my father was not comfortable with in spite of being asked not to many times by both my father and myself. They can be rude and have a bullying attitude on the phone with my father. So much so we now use another agency at weekends. Occasionally if somebody is sick they have no replacement. They are reasonably value for money.
How likely would you be to recommend Burley's Home Care Services? Don't know
Overall Standard: Good
Staff: Excellent
Care / Support: Good
Management: Poor
Treated with Dignity: Good
Value for Money: Satisfactory
October 2014
Recipient: Burley's Home Care Services
Date: Wednesday 01 Oct 2014
November 2012
Recipient: Burley's Home Care Services
Date: Wednesday 28 Nov 2012
