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Burley's Home Care Services

The Coach House, 36 Southampton Road, Christchurch, Hampshire BH24 1JD
Burley's Home Care Services Logo
Burley's Home Care Services logo
Burley's Home Care Services, Christchurch
Burley's Home Care Services, Christchurch
Burley's Home Care Services, Christchurch

Burley’s Home Care is a care provider you can trust. Their carers are skilled, professional, caring, and treat their clients as if they are family members themselves. Not only that, but their care packages are built around you or your loved one, so that they can ensure to meet your specific needs while maintaining your existing routines and lifestyles. This means that they can deliver care that is safe, effective...  

Care Provided by Burley's Home Care Services

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Prices

We understand that everyone’s needs are unique, and so are the costs of providing the right level of care. That’s why we don’t offer a one-size-fits-all pricing structure. Instead, our prices are based on your individual requirements, including the type of care needed, the number of hours required, and any specific conditions or preferences.

Contact Burley's Home Care Services to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Owner

  • Burley's Home Care Services Ltd
  • Private Owned

Person in charge

  • Carly Burley (Registered Home Care Manager)

Burley's Home Care Services Reviews (129)

9.9

Burley's Home Care Services has a Review Score of 9.9 (9.859) out of 10, based on 32 reviews in the last 2 years. Over all time Burley's Home Care Services has 129 reviews.

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Showing 129 reviews matching selected criteria
Review from Val G (Daughter of Client) published on 5 April 2021 Submitted via Website
Overall Experience

Living 300 miles away from my 93-year-old mother was not easy. For just over a year Burleys visited her once a day, and then twice, to make sure she was OK, do her shopping, give her her medication. They were constantly in contact with me and I knew that I would get an immediate response if I had any queries. The carers were proactive in her care, calling paramedics, district nurse, doctor, etc. as and when necessary. My mum was very happy with all the carers who visited and became friends with them. Unfortunately, the time came when she was just too unsteady on her feet and was falling regularly, so we took the decision to move her to a care home near where we live. The care we received from Burleys was exemplary.

Reply from Natasha Choto, Registered Manager at Burley's Home Care Services
I would like to thank you for such lovely comments and the review you have given to us.
Your mother was a pleasure to care for and we are all going to miss her very much but know she is safe and well and happy. Your mother was one of a kind and did give us a welcoming challenge daily.

Many thanks.

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Review from E M (Client / Service User) published on 13 November 2020 Submitted via Postal Card
Overall Experience

i was introduced to Burley's Home Care because my family noticed that I wasn't eating a full and healthy diet, but with their help, I am healthy and well! Excellent.

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Review from E G (Client / Service User) published on 21 October 2020 Submitted via Postal Card
Overall Experience

Service provided very good.

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Review from Patricia G (Niece of Client) published on 16 October 2020 Submitted via Website
Overall Experience
Recommended by the local GP surgery, Burleys Homecare allowed our 98-year-old Aunt to keep living independently and happily in her own home for as long as was possible.
From the outset, the managers maintained a very thorough professional approach, from the initial risk assessment and recommended changes and improvements to the bungalow for our Aunts benefit.
We could not have asked for better carers who gave 3 one hour mealtime visits a day, preparing fresh vegetables and cooking real food, not instant meals. Their visits were not just functional. They formed friendships and gave companionship and conversation as well, taking her shopping and going the extra mile for Aunts benefit sometimes even using their personal time.
At the end Burleys made the decision to end the homecare arrangement and seek a residential place due to Aunts deteriorating health, a decision obviously motivated by care for Aunts well being and not profit.

Thanks to all the staff at Burleys.

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Review from D C (Client / Service User) published on 24 August 2020 Submitted via Postal Card
Overall Experience

All the staff have treated me with the utmost kindness and professionalism.

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Review from B H (Client / Service User) published on 24 August 2020 Submitted via Postal Card
Overall Experience
My carers are first class, very caring etc.

The management is excellent.

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Review from M A (Client / Service User) published on 14 August 2020 Submitted via Postal Card
Overall Experience

Very happy carers. Excellent.

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Review from B R (Client / Service User) published on 6 August 2020 Submitted via Postal Card
Overall Experience

My carer is excellent. Hardworking and nothing is too much trouble.

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Review from C D (Client / Service User) published on 6 August 2020 Submitted via Postal Card
Overall Experience

All carers are polite and well mannered.

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Review from O P (Client / Service User) published on 6 August 2020 Submitted via Postal Card
Overall Experience

Excellent, interesting people. Very caring. Self-motivated. I have confidence they could deal with an emergency.

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Review from P G (Client / Service User) published on 1 April 2020 Submitted via Postal Card
Overall Experience

I am very happy with the excellent service provided by Burleys.

Reply from Paul Burley, Manager at Burley's Home Care Services

Thank you for your comments, we will pass your comments to the team.

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Review from S C (Daughter of Client) published on 1 April 2020 Submitted via Postal Card
Overall Experience

Since the very start of having Burley Home Care, I have found their service to be excellent, efficient, caring and communication between myself and the carers and manager excellent.

Reply from Paul Burley, Manager at Burley's Home Care Services

Thank you, we are so pleased you rate the services so highly.

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Review from I B (Client / Service User) published on 31 March 2020 Submitted via Postal Card
Overall Experience

Excellent service.

Reply from Paul Burley, Manager at Burley's Home Care Services

Thank you, its so nice you rate the services so highly.

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Review from E B (Client / Service User) published on 31 March 2020 Submitted via Postal Card
Overall Experience

We find the girls are very good.

Reply from Paul Burley, Manager at Burley's Home Care Services

Thank you for your comments. We will pass your comments onto the care team.

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Review from N R (Client / Service User) published on 31 March 2020 Submitted via Postal Card
Overall Experience

Burley's provide an excellent service.

Reply from Paul Burley, Manager at Burley's Home Care Services

Thank you for your lovely comments. We will pass them on to the team.

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Review from P W (Client / Service User) published on 26 March 2020 Submitted via Postal Card
Overall Experience

Girls all very caring and do all that I ask. I'm very pleased with the service.

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Review from P G (Client / Service User) published on 20 March 2020 Submitted via Postal Card
Overall Experience

I am delighted with what the manager and her girls have done for us.

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Review from A A (Husband of Client) published on 19 March 2020 Submitted via Postal Card
Overall Experience

Only in my sixth week of having a weekday call (8.00 - 9.00 am) but I am very pleased with the service provided. All the ladies are very kind and patient with my wife, who has mixed dementia. I would have no hesitation in a recommendation to a friend or relative.

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Review from K F (Client / Service User) published on 17 March 2020 Submitted via Postal Card
Overall Experience

All fabulous and feel they look after me well.

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Review from R S (Husband of Client) published on 16 March 2020 Submitted via Postal Card
Overall Experience

The carers are very helpful and pleasant, nothing is too much trouble, and very willing to help.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 October 2017
Overall Good
  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

News (1)

News
  • Posted: Wednesday 15 May 2024A fantastic article about the transition and new look of Burley's Home Care.

Awards / Recognitions (10)

Meet the Team (3)

Carly Burley Job Title: Registered Manager & Director Joined: 2009
Carly Burley

"Home care should feel like an extension of family."

I have dedicated over 30 years of my life to the care sector, and home care remains my passion. Born and raised in Ringwood, I’ve always been driven by a desire to make a meaningful difference in people’s lives. My experience spans hands-on care, care management, training, and regulatory compliance, reinforcing my belief that everyone should feel safe, respected, and empowered in their own home.
For me, home care is not just about meeting needs—it’s about listening, understanding, and ensuring that clients have real choices. At Burleys Home Care, we don’t believe in a one-size-fits-all approach. Instead, we create bespoke care plans that honour each individual’s preferences, routines, and dignity, allowing them to continue living life on their own terms in the comfort of home.
Arranging care for a loved one can feel like a big decision, with so much to consider. That’s why I make it my mission to be a friendly face, a listening ear, and a trusted guide for families navigating this journey. Whether you need support understanding care options, guidance with dementia care, or simply reassurance that your loved one is in safe hands, I’m always happy to help. As a Dementia Champion, I am particularly passionate about ensuring families feel supported, informed, and confident in their decisions.

For me, Burleys Home Care isn’t just a business—it’s about care and support that makes a real difference. Every day, I feel privileged to be part of a service that helps families, supports individuals, and brings peace of mind to those who need it most.

My Philosophy: “Everyone has the right to feel safe, valued, and in control of their care. I’m here to make sure that happens. Keeping your heart where it belongs.”

Paul Burley Job Title: Director
Paul Burley

“Care should be personal, dignified, and feel like home.”

I know how difficult it can be to find the right care for someone you love. I’ve been there myself, and I understand the worry, the uncertainty, and the overwhelming responsibility of making the best decision. That’s why Carly and I founded Burleys Home Care—to create a service that families could trust completely, where care is not just professional, but personal.
My role as Director is about more than just overseeing operations—it’s about ensuring that every client feels comfortable, respected, and truly cared for. I love meeting families, listening to their concerns, and helping them find the best care solutions for their unique circumstances. Whether you need help understanding private care funding, navigating NHS Personal Health Budgets (PHBs), or arranging complex care planning, I am here to offer clear, practical advice and reassurance.
I believe that great home care goes beyond just helping with daily tasks—it’s about building relationships, promoting independence, and ensuring that clients genuinely enjoy life. Whether someone needs a few hours of companionship each week or 24/7 live-in care, I make sure that our team provides support that is tailored, respectful, and enhances each client’s well-being.

I am also incredibly passionate about staff development and creating a workplace where caregivers feel valued, supported, and motivated. A happy, well-trained care team is essential to delivering the highest standard of care, so I make it a priority to invest in their training, career progression, and overall well-being.

My Philosophy: “Home care should never feel like a service—it should feel like family. Every client deserves kindness, respect, and the highest standard of support.”

Erin Shakespeare Job Title: Operations Manager Joined: 2024
Erin Shakespeare

I have spent my career in both NHS and private healthcare, working across care coordination, service transformation, and quality improvement. My experience has given me a deep understanding of how to ensure that care is not only professional and efficient but also truly personal and compassionate. At Burleys Home Care, my role is to make sure that every client receives the highest standard of support, tailored to their needs, preferences, and lifestyle.

I know how important it is for families to feel reassured that their loved ones are receiving the best possible care. Whether it’s personal care, companionship, dementia support, or live-in care, I work closely with our team to ensure that every service is delivered with kindness, dignity, and respect. For families who live far away, I focus on keeping them connected and informed, giving them confidence that their loved one is happy, safe, and well cared for.

I also take great pride in supporting our caregivers, ensuring they have the training, guidance, and resources they need to provide exceptional care. A valued and well-supported team leads to the best possible experience for our clients, and I am passionate about fostering a culture where everyone feels appreciated and motivated to make a difference.


My Philosophy: "Care should always feel personal, compassionate, and reassuring—for both clients and their families."

Frequently Asked Questions about Burley's Home Care Services

How many Carers does Burley's Home Care Services employ?

Burley's Home Care Services employs 962 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Burley's Home Care Services to verify any information. View our terms and conditions. Burley's Home Care Services has an Enhanced Service - more info.