Burley’s Home Care is a care provider you can trust. Their carers are skilled, professional, caring, and treat their clients as if they are family members themselves. Not only that, but their care packages are built around you or your loved one, so that they can ensure to meet your specific needs while maintaining your existing routines and lifestyles. This means that they can deliver care that is safe, effective...
Burley’s Home Care is a care provider you can trust. Their carers are skilled, professional, caring, and treat their clients as if they are family members themselves. Not only that, but their care packages are built around you or your loved one, so that they can ensure to meet your specific needs while maintaining your existing routines and lifestyles. This means that they can deliver care that is safe, effective and supportive and you can live in the environment you know best.
Their clients include people who are simply getting older and need help at home, people with dementia, learning difficulties and mental health conditions. Their carers are highly trained and continue their development to ensure they can provide care in any situation. It may be that you need help getting up, washed and dressed, or simply a welfare check with a cup of tea and a chat. They can also carry out housekeeping or shopping, or take you to appointments and groups. From short visits a few times a week to live-in care, they can provide the right support to ensure your needs are met and you can live as independently as possible.
Working as a home care provider means being part of a wider team. Where required they work with GPs, social workers, community nursing and mental health teams and family members so that they can support a person’s wellbeing as well as delivering the services they need.
Their work is based on the central value of providing person-centred care which looks at a whole person, their wellbeing and individual preferences as well as care needs. They are proud to be a home care provider where nothing is too much trouble, and every client and staff member are treated as individuals. Burley's have been recognised as one of the top 20 most recommended home care groups in the UK by homecare.co.uk for two years running.
Care Provided by Burley's Home Care Services
Types of Home Care
Visiting Care
Live-in Care
24 Hour Care
Overnight Care (Waking)
Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
30 minutes
Contract Durations
Ongoing / Long Term
Respite / Short Term
Age Ranges
Older Person Care (65+)
Younger Adult Care (18-65)
Personal Care Services
Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance
Household Services
Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
Transportation Service
Other Care Provided
Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Hospital Discharge
Funding & Fees
Prices
We understand that everyone’s needs are unique, and so are the costs of providing the right level of care. That’s why we don’t offer a one-size-fits-all pricing structure. Instead, our prices are based on your individual requirements, including the type of care needed, the number of hours required, and any specific conditions or preferences.
Contact Burley's Home Care Services to get a personalised quote:
Burley's Home Care Services has a Review Score of 9.8 (9.816) out of 10, based on 32 reviews in the last 2 years. Over all time Burley's Home Care Services has 135 reviews.
Reviewer Connection to Burley's Home Care Services
Loading...
Showing 135 reviews matching selected criteria
Review from J H (Client / Service User) published on 3 May 2024 Submitted via Postal Card•
Overall Experience
I have found the service excellent, efficient and considerate.
I have found the service excellent, efficient and considerate.
↩Reply from Natasha Choto, Registered Home Care Manager at Burley's Home Care Services
Thank you so much for your review, we are so pleased that you are enjoying our services and are well cared for by our team.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from E W (Client / Service User) published on 22 March 2024 Submitted via Postal Card•
Overall Experience
Excellent care received.
Excellent care received.
↩Reply from Natasha Choto, Registered Home Care Manager at Burley's Home Care Services
Thank you so much for taking the time to complete a review for Burley's. Feedback on our service is always appreciated and we are pleased that your experience of working with us is so positive. We aim to please both service users and families.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from P W (Client / Service User) published on 9 February 2024 Submitted via Postal Card•
Overall Experience
I am very happy with my live-in carer, all my needs are met every day.
I am very happy with my live-in carer, all my needs are met every day.
↩Reply from Natasha Choto, Registered Home Care Manager at Burley's Home Care Services
Thank you so much for your review, we are so pleased that you are happy with the live-in carer and the support they provide.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from M L (Client / Service User) published on 3 January 2024 Submitted via Postal Card•
Overall Experience
Carers are efficient and attentive. The manager will always contact my surgery, when needed, with my consent.
Carers are efficient and attentive. The manager will always contact my surgery, when needed, with my consent.
↩Reply from Natasha Choto, Registered Home Care Manager at Burley's Home Care Services
Thank you so much for taking the time to complete a review. Being able to pass on positive comments to the team is always good for morale. Hearing the carers are attentive to our clients and put a strong emphasis on gaining consent is important to us and evidences our aim, to provide person-centred care and ensure those we support have the option to remain in their own homes.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from E B (Daughter of Client) published on 12 March 2023 Submitted via Postal Card•
Overall Experience
We have been using Burley's Home Care Services for four years. The whole team provide a good service, with the carers giving excellent care and support. Happy to recommend Burley's Home Care Services to other potential clients.
We have been using Burley's Home Care Services for four years. The whole team provide a good service, with the carers giving excellent care and support. Happy to recommend Burley's Home Care Services to other potential clients.
↩Reply from Natasha Choto, Registered Home Care Manager at Burley's Home Care Services
We would like to say thank you for such a lovely review from you.
I am so very pleased that you are happy with the care we provide to you and your loved one and I will pass on to the team your lovely review and we are so pleased to continue caring for you and providing you with an excellent service when you need it.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from S P (Client / Service User) published on 14 November 2022 Submitted via Postal Card•
Overall Experience
Excellent. Always very helpful in every way and friendly.
Excellent. Always very helpful in every way and friendly.
↩Reply from Natasha Choto, Registered Home Care Manager at Burley's Home Care Services
Thank you for your lovely review, we are so pleased we are able to make a difference and we will pass thanks to our wonderful team.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from A D (Daughter of Client) published on 8 November 2022 Submitted via Postal Card•
Overall Experience
We have been using Burley's Home Care for the last six months, one hour a day for my father's personal care. We have been very pleased with the care provided. We have got to know the carers over time and they are all very good, very understanding. They make both our lives much easier. There is...
We have been using Burley's Home Care for the last six months, one hour a day for my father's personal care. We have been very pleased with the care provided. We have got to know the carers over time and they are all very good, very understanding. They make both our lives much easier. There is always good support if I have any questions or need to change dates.
↩Reply from Natasha Choto, Registered Home Care Manager at Burley's Home Care Services
Thank you very much for your lovely review, that is such good news to know, that the care you receive from Burleys Home care, meets all your father's expectations. I will pass your feedback onto the team.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from K S (Client / Service User) published on 24 August 2022 Submitted via Postal Card•
Overall Experience
Very efficient and caring in everything.
Very efficient and caring in everything.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from G M (Client / Service User) published on 31 March 2022 Submitted via Review Postal Card•
Overall Experience
Excellent care provided. I feel pampered.
Excellent care provided. I feel pampered.
↩Reply from Natasha Choto, Registered Home Care Manager at Burley's Home Care Services
What a lovely review, we will pass your comments on to our wonderful team and are so pleased you are happy and pampered.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from A H (Client / Service User) published on 31 March 2022 Submitted via Review Postal Card•
Overall Experience
Excellent.
Excellent.
↩Reply from Natasha Choto, Registered Home Care Manager at Burley's Home Care Services
Thank you for providing a review, and we are very happy to be providing care to you.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from N G (Client / Service User) published on 31 March 2022 Submitted via Review Postal Card•
Overall Experience
Excellent...
Excellent...
↩Reply from Natasha Choto, Registered Home Care Manager at Burley's Home Care Services
Thank you for your very kind review, it is very much appreciated.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from A B (Client / Service User) published on 31 March 2022 Submitted via Review Postal Card•
Overall Experience
Attentive.
Attentive.
↩Reply from Natasha Choto, Registered Home Care Manager at Burley's Home Care Services
Thank you for your review, it is very kind of you and we will pass it on to the team.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from I J (Client / Service User) published on 28 March 2022 Submitted via Review Postal Card•
Overall Experience
Excellent staff.
Excellent staff.
↩Reply from Natasha Choto, Registered Home Care Manager at Burley's Home Care Services
Thank you for your lovely review, and we are very happy you are pleased with your care.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from C M (Grandson of Client) published on 22 March 2022 Submitted via Postal Card•
Overall Experience
Always provide a brilliant service.
Always provide a brilliant service.
↩Reply from Natasha Choto, Registered Home Care Manager at Burley's Home Care Services
Many thanks for your kind words and we will pass them on to the team.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from G L (Client / Service User) published on 30 April 2021 Submitted via Postal Card•
Overall Experience
Excellent service..
Excellent service..
↩Reply from Paul Burley, Manager at Burley's Home Care Services
Thank you for your review and rating our services as excellent; it is very much appreciated.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from D E (Client / Service User) published on 28 April 2021 Submitted via Postal Card•
Overall Experience
I receive excellent care above and beyond the care of duty. The manager excels herself, so cared for.
I receive excellent care above and beyond the care of duty. The manager excels herself, so cared for.
↩Reply from Paul Burley, Manager at Burley's Home Care Services
Thank you for kindly your review, and how you feel that carers and the management team have gone above and beyond the call of duty, its a pleasure to help and support you and the family.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from R H (Wife of Client) published on 28 April 2021 Submitted via Postal Card•
Overall Experience
An excellent service provided.
An excellent service provided.
↩Reply from Paul Burley, Manager at Burley's Home Care Services
Thank you for your kind review and we will pass it on to the team.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from M B (Client / Service User) published on 28 April 2021 Submitted via Postal Card•
Overall Experience
Excellent service all amazing.
Excellent service all amazing.
↩Reply from Paul Burley, Manager at Burley's Home Care Services
Many thanks and we are pleased you are so happy with our care services.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from P H (Son of Client) published on 28 April 2021 Submitted via Postal Card•
Overall Experience
I cannot over emphasise how delighted I am with the care dad receives. The carers go above and beyond what is required. The management too is supportive, dedicated and always available.
I cannot over emphasise how delighted I am with the care dad receives. The carers go above and beyond what is required. The management too is supportive, dedicated and always available.
↩Reply from Paul Burley, Manager at Burley's Home Care Services
Many thanks for your review, We are delighted that you have found our carers and management team so supported, Its a pleasure to help and support the family
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from R H (Client / Service User) published on 28 April 2021 Submitted via Postal Card•
Overall Experience
Excellent service provided. Five-star treatment provided by carers and manager.
Excellent service provided. Five-star treatment provided by carers and manager.
↩Reply from Paul Burley, Manager at Burley's Home Care Services
Many thanks for your review, We are delighted that you have found our carers and management team so supported, Its a pleasure to help and support the family.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 17 October 2017
Overall Good
CaringGood
EffectiveGood
ResponsiveGood
SafeGood
Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
News (0)
News
There are no news items for Burley's Home Care Services.
There are no accreditations posted yet for Burley's Home Care Services.
Meet the Team (3)
Carly BurleyJob Title Registered Manager & DirectorJoined 2009
"Home care should feel like an extension of family."
I have dedicated over 30 years of my life to the care sector, and home care remains my passion....
"Home care should feel like an extension of family."
I have dedicated over 30 years of my life to the care sector, and home care remains my passion. Born and raised in Ringwood, I’ve always been driven by a desire to make a meaningful difference in people’s lives. My experience spans hands-on care, care management, training, and regulatory compliance, reinforcing my belief that everyone should feel safe, respected, and empowered in their own home.
For me, home care is not just about meeting needs—it’s about listening, understanding, and ensuring that clients have real choices. At Burleys Home Care, we don’t believe in a one-size-fits-all approach. Instead, we create bespoke care plans that honour each individual’s preferences, routines, and dignity, allowing them to continue living life on their own terms in the comfort of home.
Arranging care for a loved one can feel like a big decision, with so much to consider. That’s why I make it my mission to be a friendly face, a listening ear, and a trusted guide for families navigating this journey. Whether you need support understanding care options, guidance with dementia care, or simply reassurance that your loved one is in safe hands, I’m always happy to help. As a Dementia Champion, I am particularly passionate about ensuring families feel supported, informed, and confident in their decisions.
For me, Burleys Home Care isn’t just a business—it’s about care and support that makes a real difference. Every day, I feel privileged to be part of a service that helps families, supports individuals, and brings peace of mind to those who need it most.
My Philosophy: “Everyone has the right to feel safe, valued, and in control of their care. I’m here to make sure that happens. Keeping your heart where it belongs.”
Paul BurleyJob Title Director
“Care should be personal, dignified, and feel like home.”
I know how difficult it can be to find the right care for someone you love. I’ve been...
“Care should be personal, dignified, and feel like home.”
I know how difficult it can be to find the right care for someone you love. I’ve been there myself, and I understand the worry, the uncertainty, and the overwhelming responsibility of making the best decision. That’s why Carly and I founded Burleys Home Care—to create a service that families could trust completely, where care is not just professional, but personal.
My role as Director is about more than just overseeing operations—it’s about ensuring that every client feels comfortable, respected, and truly cared for. I love meeting families, listening to their concerns, and helping them find the best care solutions for their unique circumstances. Whether you need help understanding private care funding, navigating NHS Personal Health Budgets (PHBs), or arranging complex care planning, I am here to offer clear, practical advice and reassurance.
I believe that great home care goes beyond just helping with daily tasks—it’s about building relationships, promoting independence, and ensuring that clients genuinely enjoy life. Whether someone needs a few hours of companionship each week or 24/7 live-in care, I make sure that our team provides support that is tailored, respectful, and enhances each client’s well-being.
I am also incredibly passionate about staff development and creating a workplace where caregivers feel valued, supported, and motivated. A happy, well-trained care team is essential to delivering the highest standard of care, so I make it a priority to invest in their training, career progression, and overall well-being.
My Philosophy: “Home care should never feel like a service—it should feel like family. Every client deserves kindness, respect, and the highest standard of support.”
Erin ShakespeareJob Title Operations ManagerJoined 2024
I have spent my career in both NHS and private healthcare, working across care coordination, service transformation, and quality improvement. My...
I have spent my career in both NHS and private healthcare, working across care coordination, service transformation, and quality improvement. My experience has given me a deep understanding of how to ensure that care is not only professional and efficient but also truly personal and compassionate. At Burleys Home Care, my role is to make sure that every client receives the highest standard of support, tailored to their needs, preferences, and lifestyle.
I know how important it is for families to feel reassured that their loved ones are receiving the best possible care. Whether it’s personal care, companionship, dementia support, or live-in care, I work closely with our team to ensure that every service is delivered with kindness, dignity, and respect. For families who live far away, I focus on keeping them connected and informed, giving them confidence that their loved one is happy, safe, and well cared for.
I also take great pride in supporting our caregivers, ensuring they have the training, guidance, and resources they need to provide exceptional care. A valued and well-supported team leads to the best possible experience for our clients, and I am passionate about fostering a culture where everyone feels appreciated and motivated to make a difference.
My Philosophy: "Care should always feel personal, compassionate, and reassuring—for both clients and their families."
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Burley's Home Care Services to verify any information. View our terms and conditions. Burley's Home Care Services has an Enhanced Service -what an Enhanced Service includes.
