Burley’s Home Care is a care provider you can trust. Their carers are skilled, professional, caring, and treat their clients as if they are family members themselves. Not only that, but their care packages are built around you or your loved one, so that they can ensure to meet your specific needs while maintaining your existing routines and lifestyles. This means that they can deliver care that is safe, effective...
Burley’s Home Care is a care provider you can trust. Their carers are skilled, professional, caring, and treat their clients as if they are family members themselves. Not only that, but their care packages are built around you or your loved one, so that they can ensure to meet your specific needs while maintaining your existing routines and lifestyles. This means that they can deliver care that is safe, effective and supportive and you can live in the environment you know best.
Their clients include people who are simply getting older and need help at home, people with dementia, learning difficulties and mental health conditions. Their carers are highly trained and continue their development to ensure they can provide care in any situation. It may be that you need help getting up, washed and dressed, or simply a welfare check with a cup of tea and a chat. They can also carry out housekeeping or shopping, or take you to appointments and groups. From short visits a few times a week to live-in care, they can provide the right support to ensure your needs are met and you can live as independently as possible.
Working as a home care provider means being part of a wider team. Where required they work with GPs, social workers, community nursing and mental health teams and family members so that they can support a person’s wellbeing as well as delivering the services they need.
Their work is based on the central value of providing person-centred care which looks at a whole person, their wellbeing and individual preferences as well as care needs. They are proud to be a home care provider where nothing is too much trouble, and every client and staff member are treated as individuals. Burley's have been recognised as one of the top 20 most recommended home care groups in the UK by homecare.co.uk for two years running.
Care Provided by Burley's Home Care Services
Types of Home Care
Visiting Care
Live-in Care
24 Hour Care
Overnight Care (Waking)
Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
30 minutes
Contract Durations
Ongoing / Long Term
Respite / Short Term
Age Ranges
Older Person Care (65+)
Younger Adult Care (18-65)
Personal Care Services
Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance
Household Services
Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
Transportation Service
Other Care Provided
Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Hospital Discharge
Funding & Fees
Prices
We understand that everyone’s needs are unique, and so are the costs of providing the right level of care. That’s why we don’t offer a one-size-fits-all pricing structure. Instead, our prices are based on your individual requirements, including the type of care needed, the number of hours required, and any specific conditions or preferences.
Contact Burley's Home Care Services to get a personalised quote:
Burley's Home Care Services has a Review Score of 9.8 (9.816) out of 10, based on 32 reviews in the last 2 years. Over all time Burley's Home Care Services has 135 reviews.
Reviewer Connection to Burley's Home Care Services
Loading...
Showing 135 reviews matching selected criteria
Review from Jan O (Daughter of Client) published on 30 December 2025 Submitted via Postal Card•
Overall Experience
The carers have been assigned to Mum as requested. She seems happy with them. I haven't met any of them yet. They seem to help Mum with independant living which is what we all want for her.
Any time I have asked the office for extra care my requests have been met. Communication with the office is...
The carers have been assigned to Mum as requested. She seems happy with them. I haven't met any of them yet. They seem to help Mum with independant living which is what we all want for her.
Any time I have asked the office for extra care my requests have been met. Communication with the office is good.
↩Reply from Paul Burley, Director and Founder at Burley's Home Care Services
Jan, good to hear from you, and really glad Mum is settled.
You shouldn't need to chase us. When you call, we pick up and we sort it. That's how it should work, and we'll keep it that way. We're here whenever you need anything.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Glenn S (Son of Client) published on 22 December 2025 Submitted via Website•
Overall Experience
Burley Home care services have been helping our family look after my father for the last couple of years. We have always found them to be hardworking, cheerful and polite. They have always responded positively to the changing requests we have made to the care package we...
Burley Home care services have been helping our family look after my father for the last couple of years. We have always found them to be hardworking, cheerful and polite. They have always responded positively to the changing requests we have made to the care package we required for my Dad. I would like to thank them for all their attention and hard work.
↩Reply from Nicola Harris, Care Manager at Burley's Home Care Services
Thank you so much for taking the time to complete a review for Burley's Home Care. We are so pleased that you continue to be 100% happy to entrust your father's care to us.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Margaret M (Client / Service User) published on 22 December 2025 Submitted via Website•
Overall Experience
I am very happy with the care I have received from the carers at Burley Homecare who visit me on average twice a week for one hour visits. The carers are exceptionally nice and I feel that I have established good relationships with them.
They are efficient without being condescending and are very...
I am very happy with the care I have received from the carers at Burley Homecare who visit me on average twice a week for one hour visits. The carers are exceptionally nice and I feel that I have established good relationships with them. They are efficient without being condescending and are very mindful of my personal dignity which I feel is an important aspect of their care. They are most willing to help with my requests both in terms of personal care and light domestic tasks such as emptying my dishwasher. They are both cheerful and sensitive. I am glad that I am mostly allotted the same carers each week as continuity is obviously helpful. The office staff are pleasant and also helpful.
These comments will become even more important as my future needs become greater.
↩Reply from Nicola Harris, Care Manager at Burley's Home Care Services
Thank you for taking the time to complete a review. We noticed that you do not appear to be completely happy with some aspects of your care package and have been in touch with you to discuss how we can rectify this.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from John P (Husband of Client) published on 22 December 2025 Submitted via Website•
Overall Experience
Anyone with a relative with Alzheimer's and Parkinson's will know how demanding this can be. I reached a point at which I knew I needed help.
Over the horizon appeared Burley's Home Care and what a relief. They have been professional and empathetic in every way. I can't thank them enough and...
Anyone with a relative with Alzheimer's and Parkinson's will know how demanding this can be. I reached a point at which I knew I needed help. Over the horizon appeared Burley's Home Care and what a relief. They have been professional and empathetic in every way. I can't thank them enough and would thoroughly recommend them to anyone who finds themselves in my position.
J.P.
↩Reply from Paul Burley, Director and Founder at Burley's Home Care Services
John, I've read your review more than once.
"Over the horizon appeared Burley's Home Care." Those words stayed with me. I'm really glad we were there when you needed us. Please know we're here whenever you need anything at all.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from S C (Daughter of Client) published on 8 December 2025 Submitted via Website•
Overall Experience
The care given to my stepmother is carried out with a cheerful smile and her dignity is always ensured. Carers arrive on time.
The peace of mind I have knowing my stepmother is well cared for is brilliant.
The care given to my stepmother is carried out with a cheerful smile and her dignity is always ensured. Carers arrive on time.
The peace of mind I have knowing my stepmother is well cared for is brilliant.
↩Reply from Nicola Harris, Care Manager at Burley's Home Care Services
Thank you for taking time to complete a review for us. We have been in touch to discuss how we can rectify the lower score for management. We are very pleased that you are happy the support that your stepmother is receiving from our wonderful care team.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Nicky S (Daughter of Client) published on 11 November 2025 Submitted via Website•
Overall Experience
Thank goodness for Burley's Home Care!
They come twice a day to my elderly Mum (morning and evening) who lives with us but needs that bit of extra help which they certainly provide in spades. All the carers are kind, helpful and respectful and nothing is too much trouble. The carers are well...
Thank goodness for Burley's Home Care! They come twice a day to my elderly Mum (morning and evening) who lives with us but needs that bit of extra help which they certainly provide in spades. All the carers are kind, helpful and respectful and nothing is too much trouble. The carers are well trained, professional and know exactly what they are doing. Burley's has made such a difference to me in just being there to provide the care service to my Mum, who loves all the carers who visit... I hear much laughter which is heart-warming.
Thoroughly recommend Burley's Home Care and I'm so happy they are now part of our lives.
↩Reply from Nicola Harris, Care Manager at Burley's Home Care Services
Thank you so much for taking the time to complete such a lovely review. It's so lovely to hear what a difference we are making to all your lives. I will be sure to pass on your kind words to the carers who visit.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Claire W (Daughter of Client) published on 9 October 2025 Submitted via Website•
Overall Experience
Nothing is ever too much trouble starting from when office was first contacted to the carer visits. It's lovely to see my Dad happy, albeit not always very obliging, but the carers know how to handle the situations in their most caring way. My Dad has said the carers who visit him are all lovely...
Nothing is ever too much trouble starting from when office was first contacted to the carer visits. It's lovely to see my Dad happy, albeit not always very obliging, but the carers know how to handle the situations in their most caring way. My Dad has said the carers who visit him are all lovely and very good. If we have any concerns we call the office who will answer any questions we may have and if they need to get back to us they do so as soon as they have an answer for us. I have met all the carers who care for my Dad and you can see and get positive feelings they all absolutely love their jobs, they're all very jolly, some of them are singing as they walk up the garden path. We are so relieved we have found a care business who are very trustworthy and caring
↩Reply from Nicola Harris, Care Manager at Burley's Home Care Services
Thank you so much for taking the time to complete a review for Burley's Home Care. We are pleased that you are happy with the support provided and will be sure to pass on your kind words to the care team.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from David B (Client / Service User) published on 8 October 2025 Submitted via Website•
Overall Experience
I am so impressed with the care I have received. When first visited, I spent pretty well all of my time in bed. Now, thanks to the care and encouragement of the carers, I spend most of the day moving around downstairs and sitting in my armchair and life is so much better and more normal. All the...
I am so impressed with the care I have received. When first visited, I spent pretty well all of my time in bed. Now, thanks to the care and encouragement of the carers, I spend most of the day moving around downstairs and sitting in my armchair and life is so much better and more normal. All the carers are friendly and often go that extra mile to help. Thankyou
↩Reply from Nicola Harris, Care Manager at Burley's Home Care Services
Thank you for taking the time to complete a review. We are very happy that your package of care is working so well for you.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Elizabeth R (Client / Service User) published on 8 September 2025 Submitted via Postal Card•
Overall Experience
I am very satisfied with all the care & attension I am getting. Very nice happy people to see every day. I'd like to say a very big thankyou.
I am very satisfied with all the care & attension I am getting. Very nice happy people to see every day. I'd like to say a very big thankyou.
↩Reply from Nicola Harris, Care Manager at Burley's Home Care Services
Thank you for taking the time to complete a review. We are very happy that you are pleased with the service you receive.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Lynne B (Daughter of Client) published on 27 June 2025 Submitted via Website•
Overall Experience
We chose to use Burley's home care for my mother due to the support, reassurance and professionalism shared by the care coordinator. All the carers have been so attentive, personable and going the extra mile to make my mother feel comfortable. The carers were very experienced, knowledgeable and...
We chose to use Burley's home care for my mother due to the support, reassurance and professionalism shared by the care coordinator. All the carers have been so attentive, personable and going the extra mile to make my mother feel comfortable. The carers were very experienced, knowledgeable and nothing was a problem and always found a solution. Carers always arrived on time and shared good communication to the family. We would higher recommend Burley's Home Care to others and they hugely stand out in comparison to other Home Care providers.
↩Reply from Nicola Harris, Care Manager at Burley's Home Care Services
Thank you so much for taking the time to complete a review. We are so pleased that you have found the whole team to be supportive and professional.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from J F (Client / Service User) published on 11 June 2025 Submitted via Review Postal Card•
Overall Experience
Looking forward to your visit and my leg wash.
Looking forward to your visit and my leg wash.
↩Reply from Nicola Harris, Care Manager at Burley's Home Care Services
We appreciate you taking the time to complete a review of our services. Thank you.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from B M (Husband of Client) published on 6 June 2025 Submitted via Postal Card•
Overall Experience
The carer does our 'take-a-break' care each week and does a great job. She encourages my wife to eat and drink. We are really pleased with the care given.
The carer does our 'take-a-break' care each week and does a great job. She encourages my wife to eat and drink. We are really pleased with the care given.
↩Reply from Nicola Harris, Care Manager at Burley's Home Care Services
Thank you for taking your time to complete a review. We are so pleased that the care provided is helping you.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from E D (Client / Service User) published on 6 June 2024 Submitted via Postal Card•
Overall Experience
Excellent care by my carers.
Excellent care by my carers.
↩Reply from Natasha Choto, Registered Home Care Manager at Burley's Home Care Services
Thank you for this review; we are very happy to hear that our carers are meeting all your care needs and will pass this lovely response on to the team.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from J H (Cousin of Client) published on 6 June 2024 Submitted via Postal Card•
Overall Experience
Having found myself in need of providing care for my cousin on a regular basis, I approached Burley's Home Care Services to provide this, spoke to the manager who was excellent with a combination of care and process knowledge, we came up with a plan to get my cousin the care he required. They chose...
Having found myself in need of providing care for my cousin on a regular basis, I approached Burley's Home Care Services to provide this, spoke to the manager who was excellent with a combination of care and process knowledge, we came up with a plan to get my cousin the care he required. They chose a carer to come and see my cousin and it has turned out to be a perfect choice and match. They get on really well and she does everything that she has been asked to do in an exemplary manner.
↩Reply from Natasha Choto, Registered Home Care Manager at Burley's Home Care Services
Thank you for your lovely review; we are so pleased that we were able to assist you in your time of need and support you with caring for your cousin and that he has settled so well and is able to stay at home where he chooses to be.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Michael L (Client / Service User) published on 29 May 2024 Submitted via Postal Card•
Overall Experience
All carers show a high degree of competence and care towards me in a friendly and relaxed manner. I count them as friends rather than professional carers.
All carers show a high degree of competence and care towards me in a friendly and relaxed manner. I count them as friends rather than professional carers.
↩Reply from Natasha Choto, Registered Home Care Manager at Burley's Home Care Services
Thank you for your lovely review and we are so pleased to be providing you with our services, we will pass on your feedback to our lovely team.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from L L (Client / Service User) published on 22 May 2024 Submitted via Postal Card•
Overall Experience
I am very pleased with the service and staff but have had issues with time slots which you are trying to sort out.
I am very pleased with the service and staff but have had issues with time slots which you are trying to sort out.
↩Reply from Natasha Choto, Registered Home Care Manager at Burley's Home Care Services
Thank you very much for your review and we will ensure that your time slots are met to your liking we will pass on to the team your lovely review.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from J C (Client / Service User) published on 20 May 2024 Submitted via Postal Card•
Overall Experience
All carers are very good at what they do.
All carers are very good at what they do.
↩Reply from Natasha Choto, Registered Home Care Manager at Burley's Home Care Services
Thank you so much, we are very pleased to be providing a service to you and will send your feedback to our lovely carers.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Thomas P (Client / Service User) published on 8 May 2024 Submitted via Postal Card•
Overall Experience
Very impressed with the care and attention by all your staff and management.
Very impressed with the care and attention by all your staff and management.
↩Reply from Natasha Choto, Registered Home Care Manager at Burley's Home Care Services
Thank you so much for your review. Your kind comments have been passed onto our lovely team of carers.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from J P (Daughter of Client) published on 3 May 2024 Submitted via Postal Card•
Overall Experience
As a family, we have all been delighted with the care my father has received. All the carers are genuinely interested in his needs, likes and dislikes and are friendly, respectful and easy to get along with. Nothing is too much trouble!
As a family, we have all been delighted with the care my father has received. All the carers are genuinely interested in his needs, likes and dislikes and are friendly, respectful and easy to get along with. Nothing is too much trouble!
↩Reply from Natasha Choto, Registered Home Care Manager at Burley's Home Care Services
Thank you so much for the review you have provided and we are so pleased that you are happy and we are meeting all your needs.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from M T (Client / Service User) published on 3 May 2024 Submitted via Postal Card•
Overall Experience
I am very pleased with the service I receive but have told a member of staff that I really need one shower/visit per week.
I am very pleased with the service I receive but have told a member of staff that I really need one shower/visit per week.
↩Reply from Natasha Choto, Registered Home Care Manager at Burley's Home Care Services
Thank you so much for your review. We have been able to ensure all your needs are now met and you are happy with the service provided.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 17 October 2017
Overall Good
CaringGood
EffectiveGood
ResponsiveGood
SafeGood
Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
News (0)
News
There are no news items for Burley's Home Care Services.
There are no accreditations posted yet for Burley's Home Care Services.
Meet the Team (3)
Carly BurleyJob Title Registered Manager & DirectorJoined 2009
"Home care should feel like an extension of family."
I have dedicated over 30 years of my life to the care sector, and home care remains my passion....
"Home care should feel like an extension of family."
I have dedicated over 30 years of my life to the care sector, and home care remains my passion. Born and raised in Ringwood, I’ve always been driven by a desire to make a meaningful difference in people’s lives. My experience spans hands-on care, care management, training, and regulatory compliance, reinforcing my belief that everyone should feel safe, respected, and empowered in their own home.
For me, home care is not just about meeting needs—it’s about listening, understanding, and ensuring that clients have real choices. At Burleys Home Care, we don’t believe in a one-size-fits-all approach. Instead, we create bespoke care plans that honour each individual’s preferences, routines, and dignity, allowing them to continue living life on their own terms in the comfort of home.
Arranging care for a loved one can feel like a big decision, with so much to consider. That’s why I make it my mission to be a friendly face, a listening ear, and a trusted guide for families navigating this journey. Whether you need support understanding care options, guidance with dementia care, or simply reassurance that your loved one is in safe hands, I’m always happy to help. As a Dementia Champion, I am particularly passionate about ensuring families feel supported, informed, and confident in their decisions.
For me, Burleys Home Care isn’t just a business—it’s about care and support that makes a real difference. Every day, I feel privileged to be part of a service that helps families, supports individuals, and brings peace of mind to those who need it most.
My Philosophy: “Everyone has the right to feel safe, valued, and in control of their care. I’m here to make sure that happens. Keeping your heart where it belongs.”
Paul BurleyJob Title Director
“Care should be personal, dignified, and feel like home.”
I know how difficult it can be to find the right care for someone you love. I’ve been...
“Care should be personal, dignified, and feel like home.”
I know how difficult it can be to find the right care for someone you love. I’ve been there myself, and I understand the worry, the uncertainty, and the overwhelming responsibility of making the best decision. That’s why Carly and I founded Burleys Home Care—to create a service that families could trust completely, where care is not just professional, but personal.
My role as Director is about more than just overseeing operations—it’s about ensuring that every client feels comfortable, respected, and truly cared for. I love meeting families, listening to their concerns, and helping them find the best care solutions for their unique circumstances. Whether you need help understanding private care funding, navigating NHS Personal Health Budgets (PHBs), or arranging complex care planning, I am here to offer clear, practical advice and reassurance.
I believe that great home care goes beyond just helping with daily tasks—it’s about building relationships, promoting independence, and ensuring that clients genuinely enjoy life. Whether someone needs a few hours of companionship each week or 24/7 live-in care, I make sure that our team provides support that is tailored, respectful, and enhances each client’s well-being.
I am also incredibly passionate about staff development and creating a workplace where caregivers feel valued, supported, and motivated. A happy, well-trained care team is essential to delivering the highest standard of care, so I make it a priority to invest in their training, career progression, and overall well-being.
My Philosophy: “Home care should never feel like a service—it should feel like family. Every client deserves kindness, respect, and the highest standard of support.”
Erin ShakespeareJob Title Operations ManagerJoined 2024
I have spent my career in both NHS and private healthcare, working across care coordination, service transformation, and quality improvement. My...
I have spent my career in both NHS and private healthcare, working across care coordination, service transformation, and quality improvement. My experience has given me a deep understanding of how to ensure that care is not only professional and efficient but also truly personal and compassionate. At Burleys Home Care, my role is to make sure that every client receives the highest standard of support, tailored to their needs, preferences, and lifestyle.
I know how important it is for families to feel reassured that their loved ones are receiving the best possible care. Whether it’s personal care, companionship, dementia support, or live-in care, I work closely with our team to ensure that every service is delivered with kindness, dignity, and respect. For families who live far away, I focus on keeping them connected and informed, giving them confidence that their loved one is happy, safe, and well cared for.
I also take great pride in supporting our caregivers, ensuring they have the training, guidance, and resources they need to provide exceptional care. A valued and well-supported team leads to the best possible experience for our clients, and I am passionate about fostering a culture where everyone feels appreciated and motivated to make a difference.
My Philosophy: "Care should always feel personal, compassionate, and reassuring—for both clients and their families."
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Burley's Home Care Services to verify any information. View our terms and conditions. Burley's Home Care Services has an Enhanced Service -what an Enhanced Service includes.
