Burley's Home Care Services

The Coach House, 36 Southampton Road, Christchurch BH24 1JD
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10 109 Reviews
  • Burley's Home Care Services, Christchurch
Burley’s Home Care is a care provider you can trust. Their carers are skilled, professional, caring, and treat their clients as if they are family members themselves. Not only that, but their care packages are built around you or your loved one, so that they can ensure to meet your specific needs while maintaining your existing routines and lifestyles. This means that they can deliver care that is safe, effective and supportive and you can live in the environment you know best.

Their clients include people who are simply getting older and need help at home, people with dementia, learning difficulties and mental health conditions. Their carers are highly trained and continue their development to ensure they can provide care in any situation. It may be that you need help getting up, washed and dressed, or simply a welfare check with a cup of tea and a chat. They can also carry out housekeeping or shopping, or take you to appointments and groups. From short visits a few times a week to live-in care, they can provide the right support to ensure your needs are met and you can live as independently as possible.

Working as a home care provider means being part of a wider team. Where required they work with GPs, social workers, community nursing and mental health teams and family members so that they can support a person’s wellbeing as well as delivering the services they need.

Their work is based on the central value of providing person-centred care which looks at a whole person, their wellbeing and individual preferences as well as care needs. They are proud to be a home care provider where nothing is too much trouble, and every client and staff member are treated as individuals. Burley's have been recognised as one of the top 20 most recommended home care groups in the UK by homecare.co.uk for two years running.

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Good to Know

Owner

  • Burley's Home Care Services Ltd

Person in charge

  • Carly Burley (Registered Home Care Manager)

Burley's Home Care Services Reviews (109)

10

Burley's Home Care Services has a Review Score of 10 (9.981) out of 10, based on 18 reviews in the last 2 years.
Over all time Burley's Home Care Services has 109 reviews.

Overall Experience
  • 96
  • 13
  • 0
  • 0
  • 0
Date Published
  • 109
  • 6
  • 6
  • 18
  • 91
Reviewer Connection to Burley's Home Care Services
  • 70
  • 14
  • 5
  • 4
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 109, showing 81-100
Review from C S (Daughter of Client) published on 29 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mother was really happy with the service she received while recovering from a broken upper arm. She liked all the carers and everyone was kind and caring.
Reply from Paul Burley, Director at Burley's Home Care Services

Thank you for your review. We were pleased to support your mother through her recovery and back to her independence self.

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Review from Heather S (Client) published on 12 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always received excellent care form Burleys and very kind to me.
Reply from Paul Burley, Director at Burley's Home Care Services

Thank you very much for your comments we will pass these on to the carers

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Review from M F (Daughter of Client) published on 12 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been very pleased with the care mum has received from Burley's Home Care Services. The care and support from her carers have been excellent. They are very friendly and treat mum with dignity and are also prepared to go that extra mile. We also find the staff at Burley's Home Care Services office
to be very welcoming, helpful and always offer to change arrangements regarding visits to mum, when requested. Would not hesitate to recommend Burley's Home Care Services.
Reply from Paul Burley, Director at Burley's Home Care Services

Thank you for your very kind words, we endeavour to provide a quality service to you and your Mother. I will pass on your kind word to the team.

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Review from J F (Client) published on 6 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good and always bright.
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Review from Sheila A (Client) published on 1 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the service provided.
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Review from Nigel B (Son of Client) published on 22 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the Carers I met from Burley's Home Care Services were outstanding with the exception of one who was quickly replaced after complaining to management. Two or three were exceptionally good and went way beyond what they were required to do.
Somewhat disappointed in the slowness of the management
team to respond to changes in paperwork. I feel comfortable leaving my father in the care of the Burley's Home Care Services team.
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Review from Sandra C (Daughter of Client) published on 3 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All good thank you.
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Review from Ann P (Wife of Client) published on 3 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Burley's Care was recommended by our doctor - thank heavens he did! - don't know what we would do without their care and help. All the staff and carers we have met and come here to help my husband have been excellent, even he has commented how he likes all the carers who tend him and he, unfortunately,
has Alzheimer's. So a big thank you to Burley's Care.
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Review from J F (Daughter of Client) published on 9 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall very good care and generally responsive to instructions.


Key points:
- Good office back up.They kept me informed on all relevant matters.
- Also when my mam has gone away, the team has been excellent and gone the extra mile to return her safely.
- Too many carers on the rota, Ideally

6 should be the maximum to allow relationships to build up.
- A varying standard of care from individual carers. The majority are excellent, however, occasionally a few were less committed to servicing the needs of their clients.
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Review from M R (Client) published on 4 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very helpful and carried out every task as I would like.
Reply from Paul Burley, Director/Care manager at Burley's Home Care Services

Many Thanks for giving our team such a lovely review. We are pleased to hear that our team are supporting you so efficiently with your needs.

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Review from Ronald C (Client) published on 4 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service with very caring and compassionate caring staff.
Reply from Paul Burley, Director/Care manager at Burley's Home Care Services

Thank you for your kind words regarding our care services. We are very pleased to hear that you find our care team so caring and compassionate. We shall enjoy passing your compliments onto them.

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Review from Claire C (Daughter-in-law of Client) published on 4 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are extremely happy with all the care that all the staff give. All of my father-in-law's needs are met with kindness and dedication. All staff are very competent when facing problems that need immediate attention.


Thank you for looking after us as a family.

Reply from Paul Burley, Director/Care manager at Burley's Home Care Services

Thank you so very much for your kind review of our services. We are very proud to hear such wonderful comments regarding our care team and the benefits our services make to you as a family.

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Review from J H P (Client) published on 4 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am happy.
Reply from Paul Burley, Director/Care manager at Burley's Home Care Services

We are very pleased to hear that you are happy with our services. Many Thanks

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Review from S C (Client) published on 4 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good.
Reply from Paul Burley, Director/Care manager at Burley's Home Care Services

Thank you for your review. We are pleased to hear that you are so happy with the services that we are providing and it is a pleasure to support you with your needs.

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Review from L D (Client) published on 4 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A breath of fresh air - caring and compassionate and ready to please.
Reply from Paul Burley, Director/Care manager at Burley's Home Care Services

Thank you for your kind words regarding our services. We are always pleased to hear that our team bring so much pleasure.

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Review from M R (Client) published on 4 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very satisfied with the care and service I receive.
Reply from Paul Burley, Director/Care manager at Burley's Home Care Services

Many thanks for your review of our care services and we are pleased that you are happy with the services we have provided to you over the years.

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Review from J L (Client) published on 4 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you for the girls for looking after me.
Reply from Paul Burley, Director/Care manager at Burley's Home Care Services

Thank you for your review. We are pleased to hear that you enjoy our carers visits and support.

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Review from Gladys M (Niece of Client) assisted by family/friend published on 4 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely bunch of girls, always cheerful and willing to do anything to help. Always look forward to their visits.
Reply from Paul Burley, Director/Care manager at Burley's Home Care Services

Thank you for your kind words regarding our services. We are very pleased to hear that you enjoy the visits and support that we provide.

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Review from V C (Sister of Client) published on 4 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found Burley's Home Care very satisfactory. Occasionally there has been a slip-up medication not given or carer didn't come for some reason, but on the whole, everything is OK.
Reply from Paul Burley, Director/Care manager at Burley's Home Care Services

Thank you for your review of our services. We apologise that there had been a previous error and pleased that the matter was resolved promptly and it has been a pleasure providing care to your sister over the years.

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Review from Gary K (Son of Client) published on 4 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Outstanding level of care. Burley's Home Care team helped keep my mother in her own home until her last few months. Caring, compassionate and thoughtful staff, they also kept a watchful eye on my father through a difficult time for all of us. My mother needed a high level of care, and the management
team did everything possible to ensure this was provided in a safe, dignified and compassionate way. I would definitely recommend.
Reply from Paul Burley, Director/Care manager at Burley's Home Care Services

Many Thanks for your kind words regarding our services to your Mother. We are so pleased to hear that the care we provided to her was so beneficial to not only her needs but also a support to your father. It's also very rewarding to hear that our team provided services in the most caring and compassionate ways in which we believe they should be.

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Current Review Score: 10.0 (9.981)

Overview of Review Score

The Review Score of 10 (9.981) out of 10 for Burley's Home Care Services is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.981 for Burley's Home Care Services is calculated as follows: ( (106 Excellents x 5) + (2 Goods x 4) ) ÷ 108 Ratings = 4.981
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Burley's Home Care Services is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Oct 2017

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (10)

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Meet the Team (3)

Carly

Carly Burley

Job Title: Registered Manager & Director Joined: 2009

"Home care should feel like an extension of family."


I have dedicated over 30 years of my life to the care sector, and home care remains my passion. Born and raised in Ringwood, I’ve always been driven by a desire to make a meaningful difference in people’s lives. My experience spans hands-on care, care management, training, and regulatory compliance, reinforcing my belief that everyone should feel safe, respected, and empowered in their own home.
For me, home care is not just about meeting needs—it’s about listening, understanding, and ensuring that clients have real choices. At Burleys Home Care, we don’t believe in a one-size-fits-all approach. Instead, we create bespoke care plans that honour each individual’s preferences, routines, and dignity, allowing them to continue living life on their own terms in the comfort of home.
Arranging care for a loved one can feel like a big decision, with so much to consider. That’s why I make it my mission to be a friendly face, a listening ear, and a trusted guide for families navigating this journey. Whether you need support understanding care options, guidance with dementia care, or simply reassurance that your loved one is in safe hands, I’m always happy to help. As a Dementia Champion, I am particularly passionate about ensuring families feel supported, informed, and confident in their decisions.
For me, Burleys Home Care isn’t just a business—it’s about care and support that makes a real difference. Every day, I feel privileged to be part of a service that helps families, supports individuals, and brings peace of mind to those who need it most.


My Philosophy: “Everyone has the right to feel safe, valued, and in control of their care. I’m here to make sure that happens. Keeping your heart where it belongs.”

Paul

Paul Burley

Job Title: Director

“Care should be personal, dignified, and feel like home.”


I know how difficult it can be to find the right care for someone you love. I’ve been there myself, and I understand the worry, the uncertainty, and the overwhelming responsibility of making the best decision. That’s why Carly and I founded Burleys Home Care—to create a service that families could trust completely, where care is not just professional, but personal.
My role as Director is about more than just overseeing operations—it’s about ensuring that every client feels comfortable, respected, and truly cared for. I love meeting families, listening to their concerns, and helping them find the best care solutions for their unique circumstances. Whether you need help understanding private care funding, navigating NHS Personal Health Budgets (PHBs), or arranging complex care planning, I am here to offer clear, practical advice and reassurance.
I believe that great home care goes beyond just helping with daily tasks—it’s about building relationships, promoting independence, and ensuring that clients genuinely enjoy life. Whether someone needs a few hours of companionship each week or 24/7 live-in care, I make sure that our team provides support that is tailored, respectful, and enhances each client’s well-being.
I am also incredibly passionate about staff development and creating a workplace where caregivers feel valued, supported, and motivated. A happy, well-trained care team is essential to delivering the highest standard of care, so I make it a priority to invest in their training, career progression, and overall well-being.


My Philosophy: “Home care should never feel like a service—it should feel like family. Every client deserves kindness, respect, and the highest standard of support.”

Erin

Erin Shakespeare

Job Title: Operations Manager Joined: 2024

I have spent my career in both NHS and private healthcare, working across care coordination, service transformation, and quality improvement. My experience has given me a deep understanding of how to ensure that care is not only professional and efficient but also truly personal and compassionate. At Burleys Home Care, my role is to make sure that every client receives the highest standard of support, tailored to their needs, preferences, and lifestyle.


I know how important it is for families to feel reassured that their loved ones are receiving the best possible care. Whether it’s personal care, companionship, dementia support, or live-in care, I work closely with our team to ensure that every service is delivered with kindness, dignity, and respect. For families who live far away, I focus on keeping them connected and informed, giving them confidence that their loved one is happy, safe, and well cared for.
I also take great pride in supporting our caregivers, ensuring they have the training, guidance, and resources they need to provide exceptional care. A valued and well-supported team leads to the best possible experience for our clients, and I am passionate about fostering a culture where everyone feels appreciated and motivated to make a difference.


My Philosophy: "Care should always feel personal, compassionate, and reassuring—for both clients and their families."

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