Bluebird Care Solihull & Birmingham West

I looked at several care companies whilst arranging a carer for my elderly neighbour. It was very quickly apparent that Bluebird care was a well organised and professional organisation. Nabir came to do the initial consultation and put my neighbour at ease immediately. We established a fixed routine and that was immediately put into practice.. My neighbour not only appreciates the help around the house but just as important is the company they provide for her. Her circumstances have changed so I have been in touch with Nabir to discuss this. She always makes herself available either by phone or email within the same day , including weekends. We have changed the care plan again and Nabir has kept me updated with when this would happen pending staff training. I am pleased that this is now due to start on 12th May. This was a very important decision for me to help my neighbour, Bluebird care has made this effortless. A care pack is left for all contact details if needed

Thank you for helping us at such short notice and providing an excellent service.

I contacted Bluebird Care in late February to seek additional support for my Mum and Dad following my Dads fall. Bluebird responded quickly and efficiently setting up a visit with my parents within a week. A week later a personal care plan has been arranged a set up. We are now 10 days into the care plan and it's going exceptionally well. My Dad is very happy with the care he is receiving, my Mum is less anxious and more rested, and I can happily go to work without worry or anxiety about my Dad getting himself set for the day. The team of carers supporting my dad are friendly, professional and efficient. A true benefit to our family x

The carers are professional in their approach but despite this they and the management team now feel like family friends. I feel we were fortunate to find such excellent care with Bluebird and I now don't have to constantly worry.

We have been using bluebird care for several years now and I can honestly say that you couldn't get better. My dad has dementia and my mom and myself look after him at home. The carers, Jodie and Sarah are fantastic with him, giving us peace of mind. If we have any problems or changing times etc we know that we can just call Nabia and she will sort it out straight away. Nabia is extremely professional yet very approachable making us feel reasured. Nothing is too much trouble. All of dad's carers seem to genuinely care about their patients. We would never use anybody else.

I would not hesitate to recommend them and if I future the need arises I would use them again

The carers are lovely and I've really appreciated the support provided, both practically and emotionally.

Regards Martin

From the first time that the carer came to care for my husband the arrangement has been a roaring success! Her care for him has been thorough, professional but full of kindness and laughter. It is a joy to have her in our home. Dealing with the staff at the solihull office was easy and straightforward. Fees and services were explained fully and we felt that his needs would be met.

I'd definitely recommend them - they are efficient, friendly, professional and genuinely want the best for mom and family. Thank you x

My aunty received care for several months from Bluebird care. This was a very hard time for my family due to her ill health. Bluebird staff always respected her dignity right up until she had to be admitted to hospital. I would recommend Bluebird to anyone.

One member of staff, in particular, from Bluebird is attentive, organised and caring. My father's care is just what we needed. The updates and communications have been really good and have helped to settle into a routine that better meets my father's needs.

My friend has been with Bluebird Care for approximately 12 months.

The quality of service is excellent and the individual carers are all professional, supportive and caring. It gives me, family and friends great comfort to know that she is being cared for with dignity and respect.

Although the cost of care is higher than some providers, I believe we are getting value for money and complete peace of mind.

I would fully recommend Bluebird Care.

That level of compassion alone would justify a five-star review. But what truly sets Bluebird Care apart is how the whole organisation goes above and beyond. They liaise directly with pharmacies and GP teams, even managing prescription orders on Dad's behalf. Their flexibility and commitment to care are unlike anything I've experienced with other providers.

We have found communications, advice and information readily available if and when asked for. A recently organised course for family and community groups was brilliantly presented and a most welcome insight.

Bluebird carers are friendly, efficient and always considerate to my dad's changing needs. He trusts and respects them and is always pleased to see their friendly faces. Bluebird Care is always available for my queries and always contact me immediately to update me or report on anything related to my dad's care. The supervisors are willing and able to solve minor concerns efficiently. I receive a weekly schedule of carers names and times expected which is very useful as I can inform my dad which carer is going to call. We as a family are very satisfied with the level of care and professionalism shown by staff and carers at Bluebird Care.

I was advised when looking for health care to observe the initial manner in which a provider would "manage" my enquiry. Blue Bird Solihull (BBS) from the very outset were professional and speedy in managing the enquiry and implementing care. Once arranged and operational the management support, information and care process has been focussed on my Mothers needs and providing a wider support than the initial enquiry demanded. BBS have delivered superb work by all staff and management, a credit to the care industry.

Bluebird were recommended to us from two separate sources and they have more than lived up to expectations. They are professional and kindly and caring. They offer practical suggestions and solutions about how to improve aspects of day to day life. We feel confident that our father is in safe hands .

All the carers I have been dealing with are helpful (nothing is too much trouble) kind and experienced in what they are doing. I have been dealing with Bluebird also 2 years ago when I had a fall and had to use their help. Their service is consistent, reliable and very good.

I have had a few problems with one member of staff which I had to report to the management, who dealt with the problem immediately. Bluebird Care staff are extremely helpful. I count myself positively amazing, I couldn't ask for better.