Bluebird Care Solihull & Birmingham West

Highlands House, Highlands Road, Solihull B90 4ND
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9.9 58 Reviews
  • Bluebird Care Solihull & Birmingham West, Solihull
Bluebird Care Solihull and Birmingham West provides high-quality homecare and support services to keep clients safe and comfortable in their own homes. Areas they cover include Solihull, Shirley, Knowle, Dorridge, Meriden, Hampton-in-Arden, Balsall Common and Olton. They also cover a large area of Birmingham, including Edgbastin, Harborne, Kings Heath, Moseley, Northfield and Kings Norton.

They offer a unique choice of flexible home care and support services tailored to the needs of the individual, 24 hours a day, 365 days a year.

The service can range from a 45-minute visit to a night-sitting service to 24-hour live-in care. Care can be provided to cover a short-term illness, or respite care because the usual carer is having a break. Whatever the need, the dedicated home care team are happy to discuss all requirements. With exceptional attention to infection control measures, customers can be rest assured they receive the best in protection and safety.

With kindness and compassion, the highly-trained and trusted team delivers bespoke care packages that are tailored to individual needs. The enthusiasm and happy disposition within the care team allows clients to be themselves, doing the things they love, safe in the comfort of their own home.

Contact the team to see how they can help.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £35.75
  • Weekly Live-in Care Fees: from £1650

Fees vary depending on the type of care required.


Fees are finalised following a client care consultation to ensure we provide the right level of care to meet our clients’ needs.

These prices are only a guideline, please contact Bluebird Care Solihull & Birmingham West to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Narbir Virk (Operations and Registered Manager)

Bluebird Care Solihull & Birmingham West Reviews (58)

Total of 58, showing 41-58
9.9

Bluebird Care Solihull & Birmingham West has a Review Score of 9.9 (9.911) out of 10, based on 19 reviews in the last 2 years. Over all time Bluebird Care Solihull & Birmingham West has 58 reviews.

Overall Experience

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  • 8
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Date Published

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39

Review from M W (Wife of Client) published on 23 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Satisfied. Pleased to have the same carers coming regularly and unusually at the same time.
Timekeeping is excellent, and carer is very helpful.

Reply from Steve Tarpey, Director at Bluebird Care Solihull & Birmingham West

Thank you for your generous comments. 2 key quality areas of ours are punctuality and continuity of care staff. I am grateful that you have raised these 2 areas as a positive attribute for Bluebird Care Solihull.

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Review from O T (Client) published on 18 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I rate Bluebird Care because the staff, carers and office staff are helpful and the cares always on time, which means a lot to me, and most other people, I am sure. I have had Bluebird Care for four year,s and have never had the reason to complain and there has to be a bit of give-and-take on both sides.

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Review from Gillian S (Daughter of Client) published on 17 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird has now cared for my elderly mother (who has severe sight impairment and memory loss) for 10 and a half months months and we have been very happy with the service provided. We are always kept informed of any problems experienced by my mother and of any last minute changes to the times or the
staff visiting. All the staff have been very caring and have worked hard to keep her functioning in her own home by providing a cooked breakfast and evening sandwiches and doing the house cleaning and laundry. My mother's wishes are always taken into consideration and she is treated with respect and dignity.

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Review from C F (Daughter of Client) published on 10 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent.

Reply from Steve Tarpey at Bluebird Care Solihull & Birmingham West

Many thanks for your support of our service. We do always strive to provide the best quality care and customer service.

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Review from J R (Daughter of Client) published on 10 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have always found Bluebird very accommodating, especially as Dad's care needs have gradually increased. Office staff particularly listen and act as soon as possible to any requests. Although we do not meet many of Dad's carers direct, when we have they have always been caring and respectful, most
do a very good job.

Reply from Steve Tarpey at Bluebird Care Solihull & Birmingham West

Many thanks for your kind comments. I am pleased that you mentioned the listening aspect of our service as we view two-way communication as the oil that lubricates the care delivery. We train our carers to feed in any information that may help our customers and we have very high response time standards.

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Review from Ann T (Daughter of Client) published on 9 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has received care from Bluebird for almost five years. Previously, he received short term care from another care provider, which was most unsatisfactory. We were, therefore, delighted when we changed to Bluebird and Dad's care improved dramatically. Dad has Dementia but Staff treat him with
dignity. They do not rush their visits and they have time to talk with Dad. He enjoys the chats with them. The carers are professional, efficient and very reliable. The team in the office are extremely helpful. We are always kept informed of any changes. As Dad's dementia has advanced we have come to rely more and more on the Bluebird Carers. In fact, without them, Dad would not have been able to live at home independently. Bluebird Care may be slightly more expensive than some agencies but the care is well worth it. I would definitely recommend Bluebird Care Solihull to anyone wishing their loved one to receive outstanding care.

Reply from Steve Tarpey at Bluebird Care Solihull & Birmingham West

Thank you for your kind comments. We do train our staff to engage positively with our customers as we believe that their psychological welfare is as important as their physical. We believe that most people can live independently at home for as long as possible, even with dementia, if they have professional and reliable home care.

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Review from Adrian C (Son of Client) published on 25 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care (Solihull) looked after my mother for the last five years of her life when she was suffering from dementia. There are special challenges in looking after dementia sufferers, and a great deal of patience and understanding is required. The Bluebird carers managed to rise to this challenge
and provide Mum with a high-level of personal care, developing an understanding of her needs and an ability to keep her calm and content, with an appropriate level of support and reassurance. I know that Mum especially appreciated the social interaction that her carers facilitated by taking her out shopping, to the hairdressers and to church events. The Bluebird office was also always very helpful, being flexible in responding to our needs which sometimes changed at short notice. They always did their utmost to support us, and we are very grateful for their support over the years.

Reply from Steve Tarpey, Director at Bluebird Care Solihull & Birmingham West

Many thanks for your comments, Adrian. As you know, Dementia is a specialist area of ours and our care staff are given 3 levels of training in their career with Bluebird care (Solihull). Couple this training with the enormous amount of care experience in our care team and that is the reason we can improve the quality of life of our customers who suffer from Dementia.

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Review from Lynn G (Niece of Client) published on 11 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good service. Easy online payment system. Dedicated staff. My aunt enjoyed the visits as the staff were friendly and very helpful.

Reply from Steve Tarpey at Bluebird Care Solihull & Birmingham West

Many thanks for your excellent review Lynn. The comment about dedicated and friendly staff is apt, as we try to recruit people based on their attitude to people and to caring. Our staff always score 100% in customer surveys.

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Review from Ilma W (Client) assisted by family/friend published on 2 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the Bluebird girls are very kind, caring and helpful and I can recommend them to anyone.

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Review from Luke C (Grandson of Client) published on 4 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel a peace of mind and reassurance knowing the team are looking after my grandmother in my absence throughout the weekly two daily visits.


I know that my grandmother is perfectly happy with the service she receives and she knows you have her best interest at heart.


Overall a consistent and

professional business with its clients at the focus of all it does.

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Review from Rowena D (Daughter of Client) published on 26 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been receiving care on and off from Bluebird Care (Solihull) for about two years. In that time I have never felt the need to complain about anything. The carers have been wonderful to dad treating him with the utmost respect and with dignity. The office staff are very easy to talk to and do
exactly what they are asked to do.

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Review from Kate K (Daughter of Client) published on 21 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Your carers noticed my father needed a nurse to come and see him. They let the officer know this and let me know. They then called out a district nurse to come out and see dad. What they did was above and beyond their duties and I will always be thankful to them. Excellent service.

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Review from Ronald D (Client) published on 2 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been with Bluebird (Solihull) for three and a half years. Throughout this time, I have had little to criticise or complain about. Overall, the carers, and there has been a wide variety, have been helpful, skilful and knowledgeable. It has always been a real pleasure to be greeted a smiling Bluebird
face bringing friendship and companionship! I would always give my very best recommendations to Bluebird Solihull.

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Review from Stella R (Client) published on 1 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is an immediate response to our initial enquiry and the carers have been most kind and efficient. I need help to sit up and dressed and also to get to bed. Both of these services have been provided and I am very happy with the way in which their tasks have been carried out.

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Review from W L M (Client) published on 31 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care has attended my wife in the past months. Sadly, she passed away in July 2016. As my own health deteriorated in 2017, the very good experience of Bluebird Care was again sought and my experience has been first class throughout. I would recommend the service to anyone.

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Review from R M (Client) published on 3 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been having this company for five years and find that all the staff and carers are supportive towards me.
They always arrive on time.
They are excellent in looking after me.
No task is too much for them.
I have recommended this company to some of my friends who need a helping hand.

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Review from Darryl J (Client) published on 7 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent carers who looked after my mother three visits per day. Excellent communication if there are any problems. They made sure my mom was showered and dressed in different clothes always.
The report book was always completed, clear and legible.

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Review from Stella (Client) published on 20 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came home last June 2015 having spent 6 months in a nursing home following a month in hospital. My social worker provided a list for care agencies and we phoned the first 3. Bluebird Care (Solihull) was the one who immediately arranged for an assessment of my needs and subsequently agreed to provide
care twice a day in the morning to help me wash and dress and at night to wash and put me to bed. I chose the time and length of visit and now receive a list of times and names of the carers every week. Occasionally the visits have not materialised on time but this very rarely happens and I have found all my carers very kind and capable and many of them I now look upon as friends. I am now waiting for a hip replacement and have already been told that I shall have no worries as "we shall look after you when you come home." Without any hesitation I recommend Bluebird Care (Solihull).

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Current Review Score: 9.9 (9.911)

Overview of Review Score

The Review Score of 9.9 (9.911) out of 10 for Bluebird Care Solihull & Birmingham West is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.911 for Bluebird Care Solihull & Birmingham West is calculated as follows: ( (102 Excellents x 5) + (10 Goods x 4) ) ÷ 112 Ratings = 4.911

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Solihull & Birmingham West is based on 19 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (4)

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Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Solihull & Birmingham West to verify any information. View our terms and conditions. Bluebird Care Solihull & Birmingham West has an Enhanced Service - more info.