Review from Frances S (Mother of Client) published on 26 May 2023
Submitted via Website • Report

Overall Experience

When the manager came to assess my daughter's needs she was very thorough, polite and friendly. The team are easy to contact and always returns my calls or emails. The ladies from Bluebird Care, who care for my daughter currently, are fabulous and I couldn't ask for more.

Reply from Kam Goraya, Director at Bluebird Care Solihull & Birmingham West

Thank you for the lovely feedback! We will be sure to pass on your kind works to the team.

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Review from T C (Daughter of Client) published on 27 April 2023
Submitted via Website • Report

Overall Experience

The management team were accessible and reliable and the carers were professional and did what was requested. Mum was not always cooperative and they showed patience and persistence. The carers kept records so we could check mum's medication and food. Unfortunately, mum deteriorated quickly and needed

full-time specialist care. The only minor problem was that the same carer couldn't always be available and we understood this.

Reply from Kam Goraya, Director at Bluebird Care Solihull & Birmingham West

Thank you for your feedback. We appreciate the kind words about our team!

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Review from Amy B (Daughter of Client) published on 20 March 2023
Submitted via Website • Report

Overall Experience

Faultless help and support from first contact with the team to now receiving home care and support for my mum.
Three carers, in particular, have been supportive, understanding and incredibly efficient at helping us get the care package in place.
We're in our first week with the team visiting and everyone

that has been so far, has been lovely. My mum has commented that she already feels really cared for.

Reply from Kam Goraya, Director at Bluebird Care Solihull & Birmingham West

Thank you for such wonderful feedback! It's been a pleasure supporting you all through the process of changing care provider and working with you to ensure Mum's care is not affected by this.

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Review from Pauline C (Client) published on 14 March 2023
Submitted via Postal Card • Report

Overall Experience

I have been using Bluebird Care Solihull & Birmingham for over a year now and I have been very pleased with the continued good service. Each carer that arrives has always been very helpful and pleasant and will do anything you ask them to. I am happy when I get the same person but I realise that this

is not always possible.

Reply from Indy Goraya, Managing Director at Bluebird Care Solihull & Birmingham West

Thanks for your review. Our goal is to always provide the very best home care in Birmingham and Solihull!

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Review from Elizabeth P (Daughter of Client) published on 7 March 2023
Submitted via Website • Report

Overall Experience

Following a difficult period in hospital getting an outstanding home care provider for my mom was crucial! Mom, like most did not want to go into a nursing home but accepted that she was no longer able to look after herself. I chose Bluebird Care following their CQC inspection, feedback from families

and meetings to ensure the right package could be chosen. It is still early days and we are all still adapting but the care and support from Bluebird have been outstanding. They have been a pillar of support not just for Mom but also for me. Putting a parent into the care of others is an incredibly daunting and worrying experience. Being with Bluebird has given me the confidence that Mom is getting the right support.

Reply from Kam Goraya, Director at Bluebird Care Solihull & Birmingham West

Thank you for such wonderful feedback! We're so happy to have been able to support not only mom, but provide you with the reassurance that mom is in a safe pair of hands.

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Review from Michael H (Client) published on 6 February 2023
Submitted via Website • Report

Overall Experience

Following a hip replacement operation and living alone, I was in need of care to become settled back at home. Bluebird efficiently attended and mapped out my requirements with assistance, arriving the following morning. All staff were courteous, cheerful and on time. This was coupled with a willingness

to deal with other matters during the time available. They did what they were engaged to do, well.

Reply from Indy Goraya, Managing Director at Bluebird Care Solihull & Birmingham West

Thank you for your feedback, Michael. Great to hear our carers have been able to support you as needed!

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Review from Kate P (Daughter of Client) published on 11 January 2023
Submitted via Website • Report

Overall Experience

Bluebird Care Solihull and Birmingham have been providing live-in care to my mum for the last nine months and I can't thank them enough for their help and support. The journey to choosing care wasn't that straightforward for us as we were new to care whilst my mum was also resistant to having any type

of care, but Bluebird was amazing at helping us through the journey, explaining the different types of care available and providing regular communication along the way. As we live a few hours away from my mum we were keen to work with a care company that we could trust and have certainly found that in the team at Bluebird! Mum has actually improved in terms of her independence and seems much happier! She has dementia so keeping her in her own home instead of going into a care home was especially important to us, I'd certainly recommend live-in care as an option rather than a care Home from our experience!

Reply from Indy Goraya, Managing Director at Bluebird Care Solihull & Birmingham West

Hi Kate - thanks so much for your review. We try our very best to ensure all our customers are given the proper information when making an informed decision in relation to care. It's been a privilege to support your mum and see the tremendous support our carers provide!

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Review from H L (Husband of Client) published on 9 January 2023
Submitted via Website • Report

Overall Experience

The standard of care my wife received was excellent and included a high degree of compassion and professionalism mixed with a sense of humour. We always looked forward to the carer's visits. It is a great comfort to me to know she was well cared for by all of you. It is difficult for me to put into

words how grateful we are for the dedication displayed by everybody at Bluebird.

Reply from Indy Goraya, Managing Director at Bluebird Care Solihull & Birmingham West

Thank you for your feedback - we'll certainly pass this on to our wonderful office team and the team of carers.

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Review from L P (Wife of Client) published on 20 December 2022
Submitted via Website • Report

Overall Experience

The care my husband received was faultless. It was an extremely emotional time for us and the team from Bluebird were so kind and caring to us from day one. I am forever grateful for the care provided to my husband and the support offered to me. Nothing was too much and even when we didn't need anything,

they would just sit, have a coffee and let us cry on their shoulders. Thank you, Bluebird, for all your support.

Reply from Kam Goraya, Director at Bluebird Care Solihull & Birmingham West

Thank you so much for your kind feedback. We know how difficult a time it was and we're glad to have been able to support you all.

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Review from J S (Friend of Client) published on 6 December 2022
Submitted via Website • Report

Overall Experience

Wonderful service delivered by the team! The carers treat my friend with love, patience respect and kindness. He really looks forward to their visits. Cannot recommend the team enough. Thank you so much for all you do!

Reply from Kam Goraya, Director at Bluebird Care Solihull & Birmingham West

Thank you for your lovely feedback. We will be sure to pass on your kind words to our carers!

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Review from K J (Nephew of Client) published on 1 December 2022
Submitted via Website • Report

Overall Experience

A family member of mine recently received care by the Solihull Bluebird Care service and collectively, as a family, we have been very impressed by the service and are very grateful. All team members have been very respectful and professional in helping provide the highest level of care. The team have

been a catalyst in my aunt's recovery and we highly recommend their services.

Reply from Kam Goraya, Director at Bluebird Care Solihull & Birmingham West

Thank you so much for your lovely feedback! The team will be delighted to hear how much their care and support aided your aunt's recovery.

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Review from Grace E (Granddaughter of Client) published on 1 December 2022
Submitted via Website • Report

Overall Experience

The team at Bluebird have been amazing in providing at-home care for my grandmother, who suddenly needed at-home care. While the care for my grandmother has been seamless, attentive, reliable, professional and overall outstanding, I would like to point out how much they have supported my grandfather,

who otherwise cares for my grandmother. My grandfather's stress levels and worries have decreased, and he is at ease and comfortable around all the carers. He knows the Bluebird team are on hand to help and advise him with my grandma's condition with just a simple phone call. I have seen such an improvement in his mood since Bluebird started caring for my grandmother - he finally got his smile back as he knows my grandmother is in the best care possible. Thank you so much to the team at Bluebird, who provides more than just at-home care - they have nurtured a new lifestyle for my grandparents.

Reply from Kam Goraya, Director at Bluebird Care Solihull & Birmingham West

Thank you for such a wonderful review, Grace. It's an absolute pleasure to support your grandmother, and our carers are very fond of not only her but your grandfather too. We're so happy that we've been able to make a real difference in both of their lives and put a smile back on your grandfather's face!

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Review from R M (Relative of Client) published on 16 November 2022
Submitted via Website • Report

Overall Experience

He loves most of the carers that come to see him. They are very supportive of him and his needs. The things that could be improved are the time changes and the communication of these. The schedules could be sent on time, but overall, he has a good experience with Bluebird Care!

Reply from Kam Goraya, Director at Bluebird Care Solihull & Birmingham West

Thank you for your feedback. We appreciate your comments regarding communication, and this is something we have fed back to the team. We're glad to hear that the overall experience is good!

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Review from Paul E (Husband of Client) published on 7 July 2022
Submitted via Website • Report

Overall Experience

Overall, we have had many packages of care fail due to agencies not willing to commit. Bluebird Care Solihull are the opposite of this. Since my wife's package of care started they have been thorough, outgoing, outstanding, professional, courteous, friendly and everything I haven't mentioned. It speaks

for itself and I cannot thank them enough for what they have done so far for my wife and what is yet to come. Not only do they support my wife who has a rare brain disorder but they are by my side 24/7 if I need that friendly chat. The carers are all consistent and show pride in their work and nothing is too much. A lot of agencies run a mile when they hear my wife's rare brain disorder but Bluebird Care Solihull took it all on board and it never phased them at all. So thanks guys your doing an awesome job supporting my wife and being there for me as well.

Reply from Kam Goraya, Director at Bluebird Care Solihull & Birmingham West

Thank you so much for your kind words, Paul. We are very grateful for your feedback and are so pleased to hear what a positive impact the care is having on you both!

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Review from I D (Client) published on 21 March 2022
Submitted via Postal Card • Report

Overall Experience

My reason for choosing Bluebird as my carers were in 2016/2017 they cared for my husband so I knew they would give the same standard of care for me.
I liked the weekly rota as I knew exactly who would be here at what time. The 6 am calls were a bit early but there were not too many of those. If I even

need care in the future I would choose Bluebird.

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Review from P W (Wife of Client) published on 10 August 2021
Submitted via Postal Card • Report

Overall Experience

We are just starting with carers. Excellent discussion re our needs to start cate for an adult male with Alzheimer's and Vascular Dementia. A check was made over the whole house and suggestions re, care. This was followed up by Bluebird coming (and the original supervisor who did the original discussion),

which meant he was familiar with the "carer" arriving and showering him. This has been followed by carers (just 2), so he has got used to them.

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Review from Vikki C (Daughter of Client) published on 8 March 2021
Submitted via Website • Report

Overall Experience

We chose Bluebird Care for Mum when she became too frail to look after herself but refused to move to a care home. They cared for Mum for 6 months until she passed away in her own home. They were completely reliable, there was never a time they did not go and always at the scheduled time. The care workers

themselves were really caring and committed even when Mum was difficult and awkward as people can be sometimes. There was good communication at all times, I was always kept informed and advised of anything we could do as a family for Mum. I can honestly recommend this company.

Reply from Steve Tarpey, Director at Bluebird Care Solihull & Birmingham West

Thank you for your kind words about our service. We do try to recruit excellent people by paying them the living wage (we are an accredited living wage company) and therefore we are able to choose people who react professionally in all situations. The other factor that you mention is communication which we believe is the lifeblood of a care company, as relatives and customers themselves require as much communication as possible.

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Review from H M (Client) assisted by family/friend published on 8 October 2020
Submitted via Postal Card • Report

Overall Experience

Staff very friendly and helpful.

Reply from Steve Tarpey, Director at Bluebird Care Solihull & Birmingham West

Many thanks for your kind review. It has been a pleasure to provide care to you and your wife for nearly 7 years now. Your appreciation of our service is a testament that we try to retain a consistently high standard of care, year on year.

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Review from I S (Client) published on 1 October 2020
Submitted via Postal Card • Report

Overall Experience

The Bluebird carers are always pleasant and efficient, so I look forward to their visits. They are well trained and supervised, and the care plan has been written with input from me. All the little tasks that make life comfortable are well performed, but I know I can count on them in an emergency. Recently

my stairlift broke down with me on it, but the carer did everything calmly to keep me safe.

Reply from Steve Tarpey, Director at Bluebird Care Solihull & Birmingham West

Dear I S, Thank you very much for your kind and informed comments. I know that we have looked after your welfare for many years now, so I know that you speak from great experience of our care staff and our quality approach to care delivery. Thank you once again.

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Review from J S (Client) published on 1 October 2020
Submitted via Postal Card • Report

Overall Experience

Very pleased with every carer who has attended me.
Polite girls and friendly.

Reply from Steve Tarpey, Director at Bluebird Care Solihull & Birmingham West

Thank you for your review J S. I am very pleased that you have reported on the nature and attitude of our care staff. We go through a very rigorous recruitment process, where personality and attitude to caring are a very high priority for us. Thank you once again.

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Bluebird Care Solihull & Birmingham West

Care Provided

Types of Home Care

Minimum Visit Duration (Visiting Care)

Contract Durations

Age Ranges

Personal Care Services

Household Services

Other Care Provided

Funding & Fees

Funding Types Accepted

Good to Know

Group/Owner

Person in charge