Bluebird Care Solihull & Birmingham West

Highlands House, Highlands Road, Solihull B90 4ND
Review Us
9.9 59 Reviews
  • Bluebird Care Solihull & Birmingham West, Solihull
Bluebird Care Solihull and Birmingham West provides high-quality homecare and support services to keep clients safe and comfortable in their own homes. Areas they cover include Solihull, Shirley, Knowle, Dorridge, Meriden, Hampton-in-Arden, Balsall Common and Olton. They also cover a large area of Birmingham, including Edgbastin, Harborne, Kings Heath, Moseley, Northfield and Kings Norton.

They offer a unique choice of flexible home care and support services tailored to the needs of the individual, 24 hours a day, 365 days a year.

The service can range from a 45-minute visit to a night-sitting service to 24-hour live-in care. Care can be provided to cover a short-term illness, or respite care because the usual carer is having a break. Whatever the need, the dedicated home care team are happy to discuss all requirements. With exceptional attention to infection control measures, customers can be rest assured they receive the best in protection and safety.

With kindness and compassion, the highly-trained and trusted team delivers bespoke care packages that are tailored to individual needs. The enthusiasm and happy disposition within the care team allows clients to be themselves, doing the things they love, safe in the comfort of their own home.

Contact the team to see how they can help.
Show Bluebird Care Solihull & Birmingham West on the Map

Care Provided by Bluebird Care Solihull & Birmingham West

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £35.75
  • Weekly Live-in Care Fees: from £1650

Fees vary depending on the type of care required.


Fees are finalised following a client care consultation to ensure we provide the right level of care to meet our clients’ needs.

These prices are only a guideline, please contact Bluebird Care Solihull & Birmingham West to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in Charge

  • Narbir Virk (Operations and Registered Manager)

Bluebird Care Solihull & Birmingham West Reviews (59)

9.9

Bluebird Care Solihull & Birmingham West has a Review Score of 9.9 (9.920) out of 10, based on 19 reviews in the last 2 years.
Over all time Bluebird Care Solihull & Birmingham West has 59 reviews.

Overall Experience
  • 51
  • 8
  • 0
  • 0
  • 0
Date Published
  • 59
  • 10
  • 12
  • 19
  • 40
Reviewer Connection to Bluebird Care Solihull & Birmingham West
  • 20
  • 17
  • 6
  • 4
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 59, showing 21-40
Review from J S (Niece of Client) published on 2 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt has had care from Bluebird for a few years now. We are very happy with the care she receives, some of the carers go above and beyond and become part of the family and it’s sad when they leave for pastures new. We have been lucky with our experience with Bluebird and my aunt loves her new carer
which makes me happy to see she is happy. Also to add if I have had any problems or concerns, they are always there to help and put our concerns first. All round, well done Bluebird.
Reply from Indy Goraya, Managing Director at Bluebird Care Solihull & Birmingham West
Thank you for your kind words Julie - we have a team of wonderful carers!
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Frances S (Mother of Client) published on 26 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
When the manager came to assess my daughter's needs she was very thorough, polite and friendly. The team are easy to contact and always returns my calls or emails. The ladies from Bluebird Care, who care for my daughter currently, are fabulous and I couldn't ask for more.
Reply from Kam Goraya, Director at Bluebird Care Solihull & Birmingham West
Thank you for the lovely feedback! We will be sure to pass on your kind works to the team.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from T C (Daughter of Client) published on 27 April 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
The management team were accessible and reliable and the carers were professional and did what was requested. Mum was not always cooperative and they showed patience and persistence. The carers kept records so we could check mum's medication and food. Unfortunately, mum deteriorated quickly and needed
full-time specialist care. The only minor problem was that the same carer couldn't always be available and we understood this.
Reply from Kam Goraya, Director at Bluebird Care Solihull & Birmingham West
Thank you for your feedback. We appreciate the kind words about our team!
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Amy B (Daughter of Client) published on 20 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Faultless help and support from first contact with the team to now receiving home care and support for my mum.
Three carers, in particular, have been supportive, understanding and incredibly efficient at helping us get the care package in place.
We're in our first week with the team visiting and everyone
that has been so far, has been lovely. My mum has commented that she already feels really cared for.
Reply from Kam Goraya, Director at Bluebird Care Solihull & Birmingham West
Thank you for such wonderful feedback! It's been a pleasure supporting you all through the process of changing care provider and working with you to ensure Mum's care is not affected by this.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Pauline C (Client) published on 14 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been using Bluebird Care Solihull & Birmingham for over a year now and I have been very pleased with the continued good service. Each carer that arrives has always been very helpful and pleasant and will do anything you ask them to. I am happy when I get the same person but I realise that this
is not always possible.
Reply from Indy Goraya, Managing Director at Bluebird Care Solihull & Birmingham West
Thanks for your review. Our goal is to always provide the very best home care in Birmingham and Solihull!
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Elizabeth P (Daughter of Client) published on 7 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Following a difficult period in hospital getting an outstanding home care provider for my mom was crucial! Mom, like most did not want to go into a nursing home but accepted that she was no longer able to look after herself. I chose Bluebird Care following their CQC inspection, feedback from families
and meetings to ensure the right package could be chosen. It is still early days and we are all still adapting but the care and support from Bluebird have been outstanding. They have been a pillar of support not just for Mom but also for me. Putting a parent into the care of others is an incredibly daunting and worrying experience. Being with Bluebird has given me the confidence that Mom is getting the right support.
Reply from Kam Goraya, Director at Bluebird Care Solihull & Birmingham West
Thank you for such wonderful feedback! We're so happy to have been able to support not only mom, but provide you with the reassurance that mom is in a safe pair of hands.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Michael H (Client) published on 6 February 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Following a hip replacement operation and living alone, I was in need of care to become settled back at home. Bluebird efficiently attended and mapped out my requirements with assistance, arriving the following morning. All staff were courteous, cheerful and on time. This was coupled with a willingness
to deal with other matters during the time available. They did what they were engaged to do, well.
Reply from Indy Goraya, Managing Director at Bluebird Care Solihull & Birmingham West
Thank you for your feedback, Michael. Great to hear our carers have been able to support you as needed!
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Kate P (Daughter of Client) published on 11 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebird Care Solihull and Birmingham have been providing live-in care to my mum for the last nine months and I can't thank them enough for their help and support. The journey to choosing care wasn't that straightforward for us as we were new to care whilst my mum was also resistant to having any type
of care, but Bluebird was amazing at helping us through the journey, explaining the different types of care available and providing regular communication along the way. As we live a few hours away from my mum we were keen to work with a care company that we could trust and have certainly found that in the team at Bluebird! Mum has actually improved in terms of her independence and seems much happier! She has dementia so keeping her in her own home instead of going into a care home was especially important to us, I'd certainly recommend live-in care as an option rather than a care Home from our experience!
Reply from Indy Goraya, Managing Director at Bluebird Care Solihull & Birmingham West
Hi Kate - thanks so much for your review. We try our very best to ensure all our customers are given the proper information when making an informed decision in relation to care. It's been a privilege…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from H L (Husband of Client) published on 9 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The standard of care my wife received was excellent and included a high degree of compassion and professionalism mixed with a sense of humour. We always looked forward to the carer's visits. It is a great comfort to me to know she was well cared for by all of you. It is difficult for me to put into
words how grateful we are for the dedication displayed by everybody at Bluebird.
Reply from Indy Goraya, Managing Director at Bluebird Care Solihull & Birmingham West
Thank you for your feedback - we'll certainly pass this on to our wonderful office team and the team of carers.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from L P (Wife of Client) published on 20 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care my husband received was faultless. It was an extremely emotional time for us and the team from Bluebird were so kind and caring to us from day one. I am forever grateful for the care provided to my husband and the support offered to me. Nothing was too much and even when we didn't need anything,
they would just sit, have a coffee and let us cry on their shoulders. Thank you, Bluebird, for all your support.
Reply from Kam Goraya, Director at Bluebird Care Solihull & Birmingham West
Thank you so much for your kind feedback. We know how difficult a time it was and we're glad to have been able to support you all.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J S (Friend of Client) published on 6 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wonderful service delivered by the team! The carers treat my friend with love, patience respect and kindness. He really looks forward to their visits. Cannot recommend the team enough. Thank you so much for all you do!
Reply from Kam Goraya, Director at Bluebird Care Solihull & Birmingham West
Thank you for your lovely feedback. We will be sure to pass on your kind words to our carers!
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from K J (Nephew of Client) published on 1 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
A family member of mine recently received care by the Solihull Bluebird Care service and collectively, as a family, we have been very impressed by the service and are very grateful. All team members have been very respectful and professional in helping provide the highest level of care. The team have
been a catalyst in my aunt's recovery and we highly recommend their services.
Reply from Kam Goraya, Director at Bluebird Care Solihull & Birmingham West
Thank you so much for your lovely feedback! The team will be delighted to hear how much their care and support aided your aunt's recovery.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Grace E (Granddaughter of Client) published on 1 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team at Bluebird have been amazing in providing at-home care for my grandmother, who suddenly needed at-home care. While the care for my grandmother has been seamless, attentive, reliable, professional and overall outstanding, I would like to point out how much they have supported my grandfather,
who otherwise cares for my grandmother. My grandfather's stress levels and worries have decreased, and he is at ease and comfortable around all the carers. He knows the Bluebird team are on hand to help and advise him with my grandma's condition with just a simple phone call. I have seen such an improvement in his mood since Bluebird started caring for my grandmother - he finally got his smile back as he knows my grandmother is in the best care possible. Thank you so much to the team at Bluebird, who provides more than just at-home care - they have nurtured a new lifestyle for my grandparents.
Reply from Kam Goraya, Director at Bluebird Care Solihull & Birmingham West
Thank you for such a wonderful review, Grace. It's an absolute pleasure to support your grandmother, and our carers are very fond of not only her but your grandfather too. We're so happy that we've…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from R M (Relative of Client) published on 16 November 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
He loves most of the carers that come to see him. They are very supportive of him and his needs. The things that could be improved are the time changes and the communication of these. The schedules could be sent on time, but overall, he has a good experience with Bluebird Care!
Reply from Kam Goraya, Director at Bluebird Care Solihull & Birmingham West
Thank you for your feedback. We appreciate your comments regarding communication, and this is something we have fed back to the team. We're glad to hear that the overall experience is good!
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Paul E (Husband of Client) published on 7 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Overall, we have had many packages of care fail due to agencies not willing to commit. Bluebird Care Solihull are the opposite of this. Since my wife's package of care started they have been thorough, outgoing, outstanding, professional, courteous, friendly and everything I haven't mentioned. It speaks
for itself and I cannot thank them enough for what they have done so far for my wife and what is yet to come. Not only do they support my wife who has a rare brain disorder but they are by my side 24/7 if I need that friendly chat. The carers are all consistent and show pride in their work and nothing is too much. A lot of agencies run a mile when they hear my wife's rare brain disorder but Bluebird Care Solihull took it all on board and it never phased them at all. So thanks guys your doing an awesome job supporting my wife and being there for me as well.
Reply from Kam Goraya, Director at Bluebird Care Solihull & Birmingham West
Thank you so much for your kind words, Paul. We are very grateful for your feedback and are so pleased to hear what a positive impact the care is having on you both!
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from I D (Client) published on 21 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My reason for choosing Bluebird as my carers were in 2016/2017 they cared for my husband so I knew they would give the same standard of care for me.
I liked the weekly rota as I knew exactly who would be here at what time. The 6 am calls were a bit early but there were not too many of those. If I even
need care in the future I would choose Bluebird.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from P W (Wife of Client) published on 10 August 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We are just starting with carers. Excellent discussion re our needs to start cate for an adult male with Alzheimer's and Vascular Dementia. A check was made over the whole house and suggestions re, care. This was followed up by Bluebird coming (and the original supervisor who did the original discussion),
which meant he was familiar with the "carer" arriving and showering him. This has been followed by carers (just 2), so he has got used to them.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Vikki C (Daughter of Client) published on 8 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We chose Bluebird Care for Mum when she became too frail to look after herself but refused to move to a care home. They cared for Mum for 6 months until she passed away in her own home. They were completely reliable, there was never a time they did not go and always at the scheduled time. The care workers
themselves were really caring and committed even when Mum was difficult and awkward as people can be sometimes. There was good communication at all times, I was always kept informed and advised of anything we could do as a family for Mum. I can honestly recommend this company.
Reply from Steve Tarpey, Director at Bluebird Care Solihull & Birmingham West
Thank you for your kind words about our service. We do try to recruit excellent people by paying them the living wage (we are an accredited living wage company) and therefore we are able to choose…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from H M (Client) assisted by family/friend published on 8 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff very friendly and helpful.
Reply from Steve Tarpey, Director at Bluebird Care Solihull & Birmingham West
Many thanks for your kind review. It has been a pleasure to provide care to you and your wife for nearly 7 years now. Your appreciation of our service is a testament that we try to retain a…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from I S (Client) published on 1 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Bluebird carers are always pleasant and efficient, so I look forward to their visits. They are well trained and supervised, and the care plan has been written with input from me. All the little tasks that make life comfortable are well performed, but I know I can count on them in an emergency. Recently
my stairlift broke down with me on it, but the carer did everything calmly to keep me safe.
Reply from Steve Tarpey, Director at Bluebird Care Solihull & Birmingham West
Dear I S, Thank you very much for your kind and informed comments. I know that we have looked after your welfare for many years now, so I know that you speak from great experience of our care staff…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.9 (9.920)

Overview of Review Score

The Review Score of 9.9 (9.920) out of 10 for Bluebird Care Solihull & Birmingham West is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.920 for Bluebird Care Solihull & Birmingham West is calculated as follows: ( (103 Excellents x 5) + (9 Goods x 4) ) ÷ 112 Ratings = 4.92
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Solihull & Birmingham West is based on 19 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Apr 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (4)

Meet the Team (6)

Kam

Kam Goraya

Job Title: Owner Joined: 2021

Kam is passionate about delivering a premium, quality-driven service to our clients, as well as creating a supportive, reward-driven work environment for our team.

Andy

Andy Toon

Job Title: Care Manager: Birmingham West Joined: 2025

With over 20 years of experience in children’s and adult social care, Andy brings award-winning leadership and a passion for delivering compassionate, high-quality care to our community.

Narbir

Narbir Virk

Job Title: Registered Care Manager: Solihull Joined: 2025

Narbir oversees operations to ensure our team have everything they need to deliver a premium service to our clients. She also oversees the onboarding of all new clients and the development of our care services.

Shannon

Shannon Kington

Job Title: Deputy Manager Joined: 2025

As deputy manager, Shannon works alongside our Registered Manager to ensure a quality experience for our care team and our customers alike.

Nazreen

Nazreen Bibi

Job Title: Field Care Supervisor Joined: 2025

Nazreen provides support to both our customers and care experts, ensuring we are delivering the highest quality care and exceeding expectations.

Jodie

Jodie O' Brien

Job Title: Field Care Supervisor Joined: 2025

Jodie provides support to our care experts and customers, ensuring we are delivering the highest quality care and exceeding expectations. She also delivers training to our new joiners and the existing team.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Solihull & Birmingham West to verify any information. View our terms and conditions. Bluebird Care Solihull & Birmingham West has an Enhanced Service - more info.