Bluebird Care Solihull & Birmingham West

Highlands House, Highlands Road, Solihull B90 4ND
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9.9 59 Reviews
  • Bluebird Care Solihull & Birmingham West, Solihull
Bluebird Care Solihull and Birmingham West provides high-quality homecare and support services to keep clients safe and comfortable in their own homes. Areas they cover include Solihull, Shirley, Knowle, Dorridge, Meriden, Hampton-in-Arden, Balsall Common and Olton. They also cover a large area of Birmingham, including Edgbastin, Harborne, Kings Heath, Moseley, Northfield and Kings Norton.

They offer a unique choice of flexible home care and support services tailored to the needs of the individual, 24 hours a day, 365 days a year.

The service can range from a 45-minute visit to a night-sitting service to 24-hour live-in care. Care can be provided to cover a short-term illness, or respite care because the usual carer is having a break. Whatever the need, the dedicated home care team are happy to discuss all requirements. With exceptional attention to infection control measures, customers can be rest assured they receive the best in protection and safety.

With kindness and compassion, the highly-trained and trusted team delivers bespoke care packages that are tailored to individual needs. The enthusiasm and happy disposition within the care team allows clients to be themselves, doing the things they love, safe in the comfort of their own home.

Contact the team to see how they can help.
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Care Provided by Bluebird Care Solihull & Birmingham West

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £35.75
  • Weekly Live-in Care Fees: from £1650

Fees vary depending on the type of care required.


Fees are finalised following a client care consultation to ensure we provide the right level of care to meet our clients’ needs.

These prices are only a guideline, please contact Bluebird Care Solihull & Birmingham West to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in Charge

  • Narbir Virk (Operations and Registered Manager)

Bluebird Care Solihull & Birmingham West Reviews (59)

9.9

Bluebird Care Solihull & Birmingham West has a Review Score of 9.9 (9.920) out of 10, based on 19 reviews in the last 2 years.
Over all time Bluebird Care Solihull & Birmingham West has 59 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Bluebird Care Solihull & Birmingham West
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Total of 59, showing 1-20
Review from Martin H (Son of Client) published on 27 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hi
I wood like to say how nice and so good to my mom and dad very carrying and sure no there jobs all lovely girls very smart appearance . They all make my mom and dad very happy and feel cunfertabull so I can't thank the team we have enough keep up the great work girls . My mom and dad are happy
to be washed by the team now as feel good with them which shocked me a bit so great . They come mornings also get there breakfast . Take them a walk so getting sum exercise . They come lunch time to do their lunch . And give medications . Then evenings we're have a snack or food before they take them up to bed get them ready for bed then into bed .every thing is perfect . Thanks again to all the team . Also all at the office .
Regards Martin
Reply from Kam Goraya, Director at Bluebird Care Solihull & Birmingham West
Thank you for such kind words and for taking the time to leave a review. It's a pleasure to support your parents, and in turn provide you and the rest of the family reassurance that you need.
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Review from Sylvia B (Wife of Client) published on 20 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the first time that the carer came to care for my husband the arrangement has been a roaring success! Her care for him has been thorough, professional but full of kindness and laughter. It is a joy to have her in our home. Dealing with the staff at the solihull office was easy and straightforward.
Fees and services were explained fully and we felt that his needs would be met.
Reply from Kam Goraya, Director at Bluebird Care Solihull & Birmingham West
Thank you for your kind words and for taking the time to leave your review. We're so glad that the care your husband receiving has been a success and will be sure to pass on your lovely words to his…read more
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Review from Kate G (Daughter of Client) published on 1 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We weren't sure an agency would be able to provide the care we wanted for my mom - ie. the same carer to build friendship, take her out for walks, go for a coffee, etc, so we were thrilled to discover Bluebird provided exactly what we wanted.
I'd definitely recommend them - they are efficient, friendly,
professional and genuinely want the best for mom and family. Thank you x
Reply from Kam Goraya, Director at Bluebird Care Solihull & Birmingham West
Thank you so much for your review. We're so pleased to hear that we met your expectations with the care your mom received and that she was able to enjoy the company of her care team. We will pass on…read more
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Review from P B (Nephew of Client) published on 1 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunty received care for several months from Bluebird care. This was a very hard time for my family due to her ill health. Bluebird staff always respected her dignity right up until she had to be admitted to hospital. I would recommend Bluebird to anyone.
Reply from Kam Goraya, Director at Bluebird Care Solihull & Birmingham West
Thank you so much for your kind words. We're so pleased to hear that we were able to provide your aunt with the support she needed during a difficult time. Respect and dignity is at the heart of what…read more
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Review from K B (Daughter of Client) published on 14 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
One member of staff, in particular, from Bluebird is attentive, organised and caring. My father's care is just what we needed. The updates and communications have been really good and have helped to settle into a routine that better meets my father's needs.
Reply from Kam Goraya, Director at Bluebird Care Solihull & Birmingham West
Thank you for your kind words and taking the time to share your experience with us. We are so pleased to hear that we meeting your father's needs with the care we are providing.
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Review from Gary F (Friend of Client) published on 30 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend has been with Bluebird Care for approximately 12 months.


The quality of service is excellent and the individual carers are all professional, supportive and caring. It gives me, family and friends great comfort to know that she is being cared for with dignity and respect.


Although the

cost of care is higher than some providers, I believe we are getting value for money and complete peace of mind.


I would fully recommend Bluebird Care.

Reply from Kam Goraya, Director at Bluebird Care Solihull & Birmingham West
Thank you so much for your kind words. We're so pleased to hear that we are able to provide you with the reassurance you need that your friend is cared for with the respect and dignity she deserves.…read more
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Review from M S (Son of Client) published on 25 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebird Care provided exceptional support for both my late mother during her cancer treatment and now for my 86-year-old father, who is very frail.
The carers are consistently cheerful, kind, and patient. They carry out their duties with care and tenderness, never rushing through tasks. Once the essentials
are done, they go the extra mile-tidying the house, including the toilet and kitchen, and taking time to sit and chat with my father. If a visit requires a little extra time or effort, they do so willingly and without complaint.
That level of compassion alone would justify a five-star review. But what truly sets Bluebird Care apart is how the whole organisation goes above and beyond. They liaise directly with pharmacies and GP teams, even managing prescription orders on Dad's behalf. Their flexibility and commitment to care are unlike anything I've experienced with other providers.
Reply from Kam Goraya, Director at Bluebird Care Solihull & Birmingham West
Thank you so much for your kind words, we are so pleased to hear that you are happy with the service we provide to your father and the support we gave to your late mother. We will be sure to share…read more
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Review from Philip C (Son of Client) published on 30 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We came across Bluebird along with other providers at our local MP's Pensioner Fair. Their three reps were a cross-section of the staff from the local Bluebird location and were most engaging, especially immediately identifying with Mum who has dementia and her background. Genuine practical people
doing the job caring for people compared to the others we spoke with who were detached from the day to day stuff and concentrating on the 'business sell'. This applied to the interviews we held at home too. People matter to us. And so the proof has been in the pudding. The staff are first class genuine people. Having one regular carer, except for holidays, makes all the difference and bonding with our Mum has been beyond expectations. The relief staff are no less first class as well.
We have found communications, advice and information readily available if and when asked for. A recently organised course for family and community groups was brilliantly presented and a most welcome insight.
Reply from Kam Goraya, Director at Bluebird Care Solihull & Birmingham West
Thank you for your wonderful review and the kind words which I will be sure to pass on to the team. We are so pleased to hear that we are meeting your expectations and that our team are bonding with…read more
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Review from Denise N (Daughter of Client) published on 29 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebird carers are friendly, efficient and always considerate to my dad's changing needs. He trusts and respects them and is always pleased to see their friendly faces. Bluebird Care is always available for my queries and always contact me immediately to update me or report on anything related to my
dad's care. The supervisors are willing and able to solve minor concerns efficiently. I receive a weekly schedule of carers names and times expected which is very useful as I can inform my dad which carer is going to call. We as a family are very satisfied with the level of care and professionalism shown by staff and carers at Bluebird Care.
Reply from Kam Goraya, Director at Bluebird Care Solihull & Birmingham West
Thank you so much for your kind words! It's a pleasure to support your dad, and in turn support your family too.
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Review from R G (Son of Client) published on 19 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was advised when looking for health care to observe the initial manner in which a provider would "manage" my enquiry. Blue Bird Solihull (BBS) from the very outset were professional and speedy in managing the enquiry and implementing care. Once arranged and operational the management support, information
and care process has been focussed on my Mothers needs and providing a wider support than the initial enquiry demanded. BBS have delivered superb work by all staff and management, a credit to the care industry.
Reply from Kam Goraya, Director at Bluebird Care Solihull & Birmingham West
Thank you for such a lovely review. it. We are so pleased to know how happy you are with the service provided by our team, and how positive your experience has been. It's a pleasure to care for your…read more
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Review from E W (Daughter of Client) published on 3 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebird were recommended to us from two separate sources and they have more than lived up to expectations. They are professional and kindly and caring. They offer practical suggestions and solutions about how to improve aspects of day to day life. We feel confident that our father is in safe hands
.
Reply from Kam Goraya, Director at Bluebird Care Solihull & Birmingham West
Thank you so much for your kind words. We are so pleased we are meeting your expectations as a service.
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Review from Monika B (Client) published on 10 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the carers I have been dealing with are helpful (nothing is too much trouble) kind and experienced in what they are doing. I have been dealing with Bluebird also 2 years ago when I had a fall and had to use their help. Their service is consistent, reliable and very good.
Reply from Kam Goraya, Director at Bluebird Care Solihull & Birmingham West
Thanks for your lovely feedback and for choosing us again to support you.
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Review from Yvonne R (Client) published on 31 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have had a few problems with one member of staff which I had to report to the management, who dealt with the problem immediately. Bluebird Care staff are extremely helpful. I count myself positively amazing, I couldn't ask for better.
Reply from Kam Goraya, Director at Bluebird Care Solihull & Birmingham West
Thank you for your review and the kind words about our staff!
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Review from Vikki M (Daughter of Client) published on 21 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Bluebird Care team has been a real blessing for us, the carers are very attentive to both of our elderly parents and adapt very quickly when new necessities arise. We find it very comforting to know that we can rely on their professional help and experience daily as we do our best to ensure our
parents' comfort and safety in the heart of their own home during their old age. I fully recommend the Bluebird Care agency and thank the team for all their heartfelt efforts.
Reply from Kam Goraya, Director at Bluebird Care Solihull & Birmingham West
Thank you for the lovely feedback. It's a pleasure caring for your parents and enabling them to remain in the comfort of their own home!
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Review from John E (Client) published on 21 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
All staff I came into contact with were polite, professional and pleasant, cheerful and considerate. I would unhesitatingly recommend Bluebird Care and would use them again if the need arises. I felt safe letting their carers into my house, even into any room even though I was not there.
Reply from Kam Goraya, Director at Bluebird Care Solihull & Birmingham West
Thank you so much for your feedback and for coming back to us to support you whilst your wife was away. We will pass on your kind words to our team.
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Review from Joanne S (Daughter of Client) published on 13 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been using this company for a while now for my mum who has learning difficulties and vascular dementia. The carers have been amazing with her, very patient, caring and always treat her very well. Recently my dad has become unwell and he now also uses this service, he’s a very proud, old fashioned
man, he has built up a good relationship with the carers who go in for my mum so after a chat with management, they have managed to put the same carers in place for both my mum and dad. This makes the whole caring package more personal. All the staff who I have been in contact with have been amazing, very down to earth and considerate of not only my parents' feelings but also of mine. Massive well done and thank you to all.
Reply from Kam Goraya, Director at Bluebird Care Solihull & Birmingham West
Thank you so much for your wonderful feedback on our team! I'm so glad we are able to support not only your parents but you as well. We will be sure to pass on your kind words to their team of carers.
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Review from Charles R (Son of Client) published on 15 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
When arranging care at home for my elderly mother last summer, I came across Bluebird Care which is local to her area.
Starting from my first contact with them, I continue to feel reassured that the services provided are a good match for my mother's needs. The carers are professional and very understanding.
My mother looks forward to their visits, which is a clear sign that they are attentive and caring. I am very pleased to have found Bluebird Care and would recommend them highly to anyone needing care for a loved one in the Birmingham area.
Reply from Kam Goraya, Director at Bluebird Care Solihull & Birmingham West
Many thanks for your kind words, Charles. We will be sure to pass on to your mother's care team!
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Review from Zoe W (Daughter of Client) published on 15 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Efficient and friendly set up of mum's care with meetings prior to her return home to assess her needs. Home safety visits are also done efficiently.
It's only been a few days but the carers have been kind, and friendly and helping Mum with whatever she needs with the same regular carers so they can
get to know Mum and so she feels comfortable too.
Thank you Bluebird Team.
Reply from Kam Goraya, Director at Bluebird Care Solihull & Birmingham West
Were so pleased to have helped facilitate mom's move back home. We will be sure to pass on your wonderful feedback to our team!
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Review from H J (Daughter of Client) published on 6 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mom needed help in the morning with her breakfast and support getting out of bed due to her age-related problems.
Bluebird sent a lovely lady to help my mom to do just this! She also prepared a sandwich to leave for my mom's lunch as my family were at work so we knew mom would have eaten and also
had a drink with her sandwich.
We were really happy that mom was well cared for and as for myself I was out of the country and I could relax knowing mom was being looked after!
We have used Bluebird in the past for the care of my dad and were impressed with them and will be using them again when the holidays come around! Thank you, Bluebird!
Reply from Kam Goraya, Director at Bluebird Care Solihull & Birmingham West
Thank you for your kind words, we will be sure to pass them on to our wonderful team!
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Review from Gemma H (Daughter of Client) published on 25 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has had care from Bluebird Care Solihull & Birmingham since he returned from hospital nearly 2 months ago. He has 24 hour care provided, plus additional carers several times a day to assist with hoisting, personal care and dressing as he has been rendered disabled from a stroke.
All the staff
have been friendly, attentive, kind and considerate and treat my father with respect and care. He is often frustrated with his situation and gets angry but they cope with that with a smile until it passes. The agency manager is always available to answer any queries too, and has taken time to get to know the family and my father.
I am very pleased to know he is in safe hands and still able to live in his own home and would have no hesitation in recommending Bluebird.
Reply from Kam Goraya, Director at Bluebird Care Solihull & Birmingham West
Thank you for your lovely review Gemma. We will make sure to pass on your words to all the team involved in your dad’s care.
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Current Review Score: 9.9 (9.920)

Overview of Review Score

The Review Score of 9.9 (9.920) out of 10 for Bluebird Care Solihull & Birmingham West is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.920 for Bluebird Care Solihull & Birmingham West is calculated as follows: ( (103 Excellents x 5) + (9 Goods x 4) ) ÷ 112 Ratings = 4.92
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Solihull & Birmingham West is based on 19 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Apr 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (4)

Meet the Team (6)

Kam

Kam Goraya

Job Title: Owner Joined: 2021

Kam is passionate about delivering a premium, quality-driven service to our clients, as well as creating a supportive, reward-driven work environment for our team.

Andy

Andy Toon

Job Title: Care Manager: Birmingham West Joined: 2025

With over 20 years of experience in children’s and adult social care, Andy brings award-winning leadership and a passion for delivering compassionate, high-quality care to our community.

Narbir

Narbir Virk

Job Title: Registered Care Manager: Solihull Joined: 2025

Narbir oversees operations to ensure our team have everything they need to deliver a premium service to our clients. She also oversees the onboarding of all new clients and the development of our care services.

Shannon

Shannon Kington

Job Title: Deputy Manager Joined: 2025

As deputy manager, Shannon works alongside our Registered Manager to ensure a quality experience for our care team and our customers alike.

Nazreen

Nazreen Bibi

Job Title: Field Care Supervisor Joined: 2025

Nazreen provides support to both our customers and care experts, ensuring we are delivering the highest quality care and exceeding expectations.

Jodie

Jodie O' Brien

Job Title: Field Care Supervisor Joined: 2025

Jodie provides support to our care experts and customers, ensuring we are delivering the highest quality care and exceeding expectations. She also delivers training to our new joiners and the existing team.

Frequently Asked Questions about Bluebird Care Solihull & Birmingham West

What Type of Services does Bluebird Care Solihull & Birmingham West offer?

Bluebird Care Solihull & Birmingham West offers Home Care.

How many Carers does Bluebird Care Solihull & Birmingham West employ?

Bluebird Care Solihull & Birmingham West employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Solihull & Birmingham West to verify any information. View our terms and conditions. Bluebird Care Solihull & Birmingham West has an Enhanced Service - more info.