Home Instead Central Hampshire

Construct House, Winchester Road, New Alresford SO24 9EZ
Review Us
9.8 64 Reviews
  • Home Instead Central Hampshire, New Alresford
Home Instead Central Hampshire is dedicated to delivering compassionate, high-quality home care services in Central Hampshire. The company provides personalised care at home for older adults and their families, helping clients remain safe, comfortable, and independent in familiar surroundings.

The wide range of home care at home services includes daily living assistance such as meal preparation, companionship, and personal care, as well as specialist support including dementia care and Alzheimer’s care. Every care plan is tailored to meet individual needs and is delivered by a team of fully trained, professional, and compassionate Care Professionals.

As a leading provider of elderly care in Central Hampshire, Home Instead Central Hampshire is committed to promoting independence, enhancing well-being, and improving quality of life. Families across the region trust the organisation for reliable, flexible, and person-centred home care that truly makes a difference.

Care Provided by Home Instead Central Hampshire

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

We only offer a minimum of one-hour visits so we have the time to provide the best quality care.
Please contact us for our most recent price guide.

Contact Home Instead Central Hampshire to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Home Instead Central Hampshire to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Melissa Burnett (General Manager)

Home Instead Central Hampshire Reviews (64)

9.8

Home Instead Central Hampshire has a Review Score of 9.8 (9.817) out of 10, based on 24 reviews in the last 2 years.
Over all time Home Instead Central Hampshire has 64 reviews.

Overall Experience
  • 56
  • 8
  • 0
  • 0
  • 0
Date Published
  • 64
  • 7
  • 15
  • 24
  • 40
Reviewer Connection to Home Instead Central Hampshire
  • 29
  • 16
  • 8
  • 3
  • 3
  • 2
  • 1
  • 1
  • 1
Total of 64, showing 61-64
Review from Jackie L (Daughter of Client) published on 6 February 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I called on Home Instead some 3 years ago, when my mother was living alone. She has complex health issues, the same 3 members of staff attended to her almost on a daily basis. This proved invaluable to my mother and I.
Sadly we all dealt with her increasing demise to dementia. The team were, and are
reliable and caring, friends and caregivers. They supported the link with reality, bathing, feeding, prompting medication, drinking and socialising. They kept me informed, which is very important.
The chapter ended when my mother started to wander, thus having to succumb to a home with 24hour care.
Still today she maintains a weekly visit by an original caregiver.
I can't thank them enough.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Alastair D (Son of Client) published on 26 January 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
The service we receive from Home Instead is outstanding in every respect. Initially Mum was reluctant to receive help, now when I phone and ask if her carer is there I get the reply 'No, but my friend is'.
She looks forward to the carers coming each day and they are always cheerful, professional,
friendly and completely reliable. We would be lost without you!
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Irene Q (Daughter of Client) published on 6 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our family contacted Home Instead approximately four years ago. Initially one hour a week, now twice a day, to help our 91 year old mother. The first visit to get to know the client set the standard. They visit each new client and select care workers with similar interest. My mother's life has been
enriched 100% by Home Instead, the most important relationship to Mum is Home Instead. They genuinely care and are there 24 hours a day on call to reassure and help. A lifeline between the family members and the client. Fantastic - cannot speak highly enough. Call them.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Norma R (Wife of Client) published on 26 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Brilliant. All carers anxious to do their best.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.8 (9.817)

Overview of Review Score

The Review Score of 9.8 (9.817) out of 10 for Home Instead Central Hampshire is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.817 for Home Instead Central Hampshire is calculated as follows: ( (122 Excellents x 5) + (15 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 142 Ratings = 4.817
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Home Instead Central Hampshire is based on 24 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Oct 2017

Overall Good

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (9)

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Meet the Team (12)

Jan

Jan Gapper

Job Title: Director Joined: 2011

Jan originally trained as an Occupational Therapist; her role is to look after and develop a highly trained team of care professionals. Jan believes that a team who are fulfilled in their roles and happy to be at work will deliver the best possible care to clients.

Steve

Steve Gapper

Job Title: Director Joined: 2011

Steve had a career in insurance before setting up Home Instead Central Hampshire. He believes that if you have happy Care Professionals, then you have happy clients, so finding the right people who want to make a difference to the lives of older people is absolutely essential.

Melissa

Melissa Burnett

Job Title: Director and General Manager Joined: 2013

Melissa started her career at Home Instead in 2013 and is now General Manager. Her interest is in working with people by upskilling and nurturing staff to ensure outstanding person-centred care is delivered to all clients.

Alyson

Alyson Slatcher

Job Title: Client and Care Professional Registered Manager Joined: 2011

Alyson has over 15 years of experience in the care industry. Her role is to look after all the dedicated care professionals and clients. Alyson believes that empathy and dedication result in better care offerings and is passionate about the welfare of our clients.

Nicola

Nicola Panunzio

Job Title: Deputy Client and Care Professional Manager Joined: 2014

Nicola has over 7 years of experience in the care industry. Her role as Deputy Care Manager is to assist Alyson in looking after all our clients, ensuring they receive person-centred care to the highest standard. She believes a positive workplace leads to positive outcomes.

Miranda

Miranda Coutsoudis

Job Title: Care Co-Ordinator Joined: 2016

Miranda joined in 2016. Her role as care coordinator is to coordinate with both carers and clients to ensure all their needs are met. She is passionate about enabling people to remain in their own homes and enjoys both the challenges and rewards of her role.

Stephen

Stephen Morley

Job Title: Care Professional Training Manager Joined: 2011

Stephen has worked for Home Instead for over 10 years. He works within the care team, developing and delivering training. Stephen has always had a passion for training as he believes skilled and trained Care professionals can provide the highest level of person-centred care.

Angela

Angela Petley

Job Title: Deputy Client and Care Professional Manager Joined: 2014

Angela has worked for Home Instead Central Hampshire for 8 years. Her role is to care for new and existing Care Professionals as well as develop and deliver training. Angela believes highly trained Care Professionals provide the best person-centred care for our clients.

Tony

Tony Winterton

Job Title: Recruitment Coordinator Joined: 2019

Tony has worked for Home Instead since 2019 and has a background of 30 years in recruitment. His role is to recruit talented, caring and passionate new Care Professionals who are needed to deliver the high-quality service we offer our clients.

Kate

Kate Warman

Job Title: Marketing Officer Joined: 2022

Kate’s marketing experience spans PR, digital, and traditional channels. With a strong passion for communication and a genuine interest in client care and wellbeing, she thrives on the challenges and rewards her role brings.

Lynn

Lynn Nutt

Job Title: Finance Assistant Joined: 2023

Lynn joined Home Instead in 2023, having previously worked in Early Years finance for 30 years. She believes attention to detail is pivotal for her role and enjoys helping within the busy office environment.

Isabelle

Isabelle Williams

Job Title: Field Supervisor Joined: 2022

Isabelle joined the team in 2022, initially as a Care Professional. She has now progressed to Field Supervisor and believes that her new role allows her to provide a supportive environment for carers and, thus, clients.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead Central Hampshire to verify any information. View our terms and conditions. Home Instead Central Hampshire has an Enhanced Service - more info.