Home Instead - Exeter & East Devon, with an office and training and development centre on the outskirts of Exeter, East Devon, is a family-owned, local care provider devoted to providing the highest-quality care for older people in the comfort of their own homes. The dedicated team support older and vulnerable persons across the Exeter and east Devon region, up to and including those in the Tiverton and Cullompton communities.
In...
Home Instead - Exeter & East Devon, with an office and training and development centre on the outskirts of Exeter, East Devon, is a family-owned, local care provider devoted to providing the highest-quality care for older people in the comfort of their own homes. The dedicated team support older and vulnerable persons across the Exeter and east Devon region, up to and including those in the Tiverton and Cullompton communities.
In May 2016, Home Instead (East Devon) became the first home care provider in the South West to be rated overall Outstanding by the CQC, and upon re-inspection was rated 5 Star Outstanding by the CQC in December 2018, a rating shared by less than 0.5 per cent of care providers nationwide.
Home Instead offer a wide range of one-to-one services tailor-made to the needs of the individual - and home visits can be from 1-2 hours a day up to 24-7 care that includes weekends and holidays and Live-In care options.
Services are flexible to the needs of each client. These can include personal care such as assistance with bathing, dressing, eating and medication; home help covering all aspects of day-to-day housework, shopping, meal preparation and household duties; and companionship services that can involve everything from accompanying clients on visits or appointments to simple conversation and good company.
Specialist Alzheimer’s and memory care available with continuity of Care Professional, are at the heart of services. Care Professionals are carefully matched to every client. Specialist Parkinson's Care also available.
Care Provided by Home Instead (Exeter & East Devon)
Types of Home Care
Visiting Care
Live-in Care
24 Hour Care
Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
60 minutes
Contract Durations
Ongoing / Long Term
Respite / Short Term
Age Ranges
Older Person Care (65+)
Younger Adult Care (18-65)
Personal Care Services
Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance
Household Services
Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
Transportation Service
Other Care Provided
Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Alcohol / Drug Misuse
Hospital Discharge
Funding & Fees
Prices
Available on request
Contact Home Instead (Exeter & East Devon) to get a personalised quote:
Home Instead (Exeter & East Devon) has a Review Score of 10 (10.000) out of 10, based on 24 reviews in the last 2 years. Over all time Home Instead (Exeter & East Devon) has 124 reviews.
Reviewer Connection to Home Instead (Exeter & East Devon)
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Showing 124 reviews matching selected criteria
Review from Maureen L (Client / Service User) published on 10 July 2019 Submitted via Review Postal Card•
Overall Experience
Confidence given throughout recent times of stress and loneliness - with humour.
Confidence given throughout recent times of stress and loneliness - with humour.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Anita L (Daughter of Client) published on 11 June 2019 Submitted via Review Postal Card•
Overall Experience
We have been using Home Instead since the beginning of the year and are very pleased with the service they give. My elderly Mum thinks they are lovely and I have no qualms at all about them. They are caring and considerate and I would recommend them without reservation.
We have been using Home Instead since the beginning of the year and are very pleased with the service they give. My elderly Mum thinks they are lovely and I have no qualms at all about them. They are caring and considerate and I would recommend them without reservation.
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Review from Sally V (Daughter of Client) published on 6 June 2019 Submitted via Review Postal Card•
Overall Experience
My father had to be hospitalised over a weekend and this was only by the attentiveness of the carer. When he was discharged the level of care was beyond exception (as always) whereby they couldn't have been any more helpful and ensuring that his welfare was paramount. We would not hesitate in...
My father had to be hospitalised over a weekend and this was only by the attentiveness of the carer. When he was discharged the level of care was beyond exception (as always) whereby they couldn't have been any more helpful and ensuring that his welfare was paramount. We would not hesitate in recommending this care agency to anyone. They always go above and beyond and it's apparent that all the staff enjoy working for this exceptional company.
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Review from Libby S (Daughter of Client) published on 5 June 2019 Submitted via Review Postal Card•
Overall Experience
Very helpful and supportive, every day Mon - Thursday, ensuring my Dad is happy, fed and house is kept clean.
Very helpful and supportive, every day Mon - Thursday, ensuring my Dad is happy, fed and house is kept clean.
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Care / Support
Management
Treated with Dignity
Value for Money
Review from Sandra D (Wife of Client) published on 22 May 2019 Submitted via Review Postal Card•
Overall Experience
A totally reliable and supportive service. I am given total peace of mind.
A totally reliable and supportive service. I am given total peace of mind.
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Management
Treated with Dignity
Value for Money
Review from Leo M (Client / Service User) published on 22 March 2019 Submitted via Review Postal Card•
Overall Experience
I have been with Home Instead for nearly three years and I feel my life and well being has greatly improved through their regular visits and care. The caregivers they have selected for me are just like family. What I like is I always get the same carer, and she's always on time. Nothing is too much...
I have been with Home Instead for nearly three years and I feel my life and well being has greatly improved through their regular visits and care. The caregivers they have selected for me are just like family. What I like is I always get the same carer, and she's always on time. Nothing is too much trouble and both the caregiver and office team always go the extra mile to meet my needs and wishes. The support I receive is outstanding and I would highly recommend Home Instead to anyone looking for the best care.
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Treated with Dignity
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Review from Ray D (Client / Service User) published on 28 February 2018 Submitted via Review Postal Card•
Overall Experience
I look forward to my visits. I find everyone very helpful. The caregivers arrive on time, they are very friendly and knowledgeable. The caregivers will do anything extra when I ask them to do so.
I look forward to my visits. I find everyone very helpful. The caregivers arrive on time, they are very friendly and knowledgeable. The caregivers will do anything extra when I ask them to do so.
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Treated with Dignity
Value for Money
Review from Michael D (Husband of Client) published on 28 February 2018 Submitted via Review Postal Card•
Overall Experience
They arrive on time and help to make life much more pleasurable.
They arrive on time and help to make life much more pleasurable.
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Treated with Dignity
Value for Money
Review from Sean F (Husband of Client) published on 28 February 2018 Submitted via Review Postal Card•
Overall Experience
An excellent service - cheerful, helpful, considerate and thorough.
An excellent service - cheerful, helpful, considerate and thorough.
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Treated with Dignity
Value for Money
Review from Christine W (Daughter of Client) published on 1 January 2018 Submitted via Website•
Overall Experience
Absolutely wonderful service. Caring, always on time, all of them well mannered. My mum and dad are like different people since we started using Home Instead. It's made such a positive difference to their outlook on life and their overall wellbeing. Thank you to all the lovely, kind carers and...
Absolutely wonderful service. Caring, always on time, all of them well mannered. My mum and dad are like different people since we started using Home Instead. It's made such a positive difference to their outlook on life and their overall wellbeing. Thank you to all the lovely, kind carers and staff. You are making such a difference!
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Treated with Dignity
Value for Money
Review from June H (Client / Service User) published on 4 September 2017 Submitted via Review Postal Card•
Overall Experience
Staff very kind and pleasant - very prompt regarding timing and their visits are very helpful.
Staff very kind and pleasant - very prompt regarding timing and their visits are very helpful.
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Treated with Dignity
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Review from Amanda L (Daughter of Client) published on 20 March 2017 Submitted via Review Postal Card•
Overall Experience
My mother receives excellent care and attention from the carers of Home Instead. Communication with me when there is an issue is good and clear. Mum gets on well with all her carers.
My mother receives excellent care and attention from the carers of Home Instead. Communication with me when there is an issue is good and clear. Mum gets on well with all her carers.
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Care / Support
Management
Treated with Dignity
Value for Money
Review from H H (Client / Service User) published on 28 September 2016 Submitted via Review Postal Card•
Overall Experience
No problems, the support I get from Home Instead Senior Care enables me to remain at home and to continue doing my own thing which I like.
No problems, the support I get from Home Instead Senior Care enables me to remain at home and to continue doing my own thing which I like.
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Management
Treated with Dignity
Value for Money
Review from Didge M (Client / Service User) published on 5 September 2016 Submitted via Review Postal Card•
Overall Experience
I am very pleased with the service that I receive from Home Instead. All the staff are very caring and supportive and they arrive on time. I get on well with all the staff and look forward to them visiting me and they always put a smile on my face. I am kept well informed by the office of any...
I am very pleased with the service that I receive from Home Instead. All the staff are very caring and supportive and they arrive on time. I get on well with all the staff and look forward to them visiting me and they always put a smile on my face. I am kept well informed by the office of any changes that affect me.
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Treated with Dignity
Value for Money
Review from Fiona (Daughter of Client) published on 25 August 2016 Submitted via Website•
Overall Experience
My father received care from Home Instead for the past year. At all times he was treated with dignity. Accepting care had been difficult for my parents but the staff who attended him were just wonderful with both him and my mother. They have moved to live with me and I am not sure that I will be as...
My father received care from Home Instead for the past year. At all times he was treated with dignity. Accepting care had been difficult for my parents but the staff who attended him were just wonderful with both him and my mother. They have moved to live with me and I am not sure that I will be as lucky finding carers as good as those who came to see my dad. Thank you to them all.
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Treated with Dignity
Value for Money
Review from Gillian R (Client / Service User) published on 12 May 2016 Submitted via Review Postal Card•
Overall Experience
I have used Home Instead for about three years and during that time I have been more satisfied with the care and help they have provided. I would certainly recommend them to anyone who requires help in their home.
I have used Home Instead for about three years and during that time I have been more satisfied with the care and help they have provided. I would certainly recommend them to anyone who requires help in their home.
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Review from Bryony J (Daughter of Client) published on 12 May 2016 Submitted via Review Postal Card•
Overall Experience
Home Instead provides mum with an excellent service. They support her to be as independent as possible in a caring but professional manner. Have only positive things to say. Thank You.
Home Instead provides mum with an excellent service. They support her to be as independent as possible in a caring but professional manner. Have only positive things to say. Thank You.
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Review from Jill B (Client / Service User) published on 21 April 2016 Submitted via Review Postal Card•
Overall Experience
I get on very well with my carer, it is like having a daughter or grandaughter, very helpful.
I get on very well with my carer, it is like having a daughter or grandaughter, very helpful.
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Care / Support
Management
Treated with Dignity
Value for Money
Review from Vera S (Client / Service User) published on 28 March 2016 Submitted via Review Postal Card•
Overall Experience
I have found the carers provided by home instead to be helpful, speedy workers who are friendly as well. I did not think I would be able to find such an ideal care provider, but I have done so and would recommend Home Instead without hesitation.
I have found the carers provided by home instead to be helpful, speedy workers who are friendly as well. I did not think I would be able to find such an ideal care provider, but I have done so and would recommend Home Instead without hesitation.
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Treated with Dignity
Value for Money
Review from Joyce S (Client / Service User) published on 3 March 2016 Submitted via Review Postal Card•
Overall Experience
Home Instead carers have been amazing and given me a reason to get up in the mornings.
Home Instead carers have been amazing and given me a reason to get up in the mornings.
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Treated with Dignity
Value for Money
Regulatory Rating
Care Quality Commission (CQC) Rating
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
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