Home Instead (Exeter & East Devon)

Home Instead House, 1-3 Yeo Business Park, Axehayes Farm, Clyst St Mary, Exeter EX5 1DP
Review Us
Top 20 award
10 116 Reviews
  • Home Instead (Exeter & East Devon), Exeter
Home Instead - Exeter & East Devon, with an office and training and development centre on the outskirts of Exeter, East Devon, is a family-owned, local care provider devoted to providing the highest-quality care for older people in the comfort of their own homes. The dedicated team support older and vulnerable persons across the Exeter and east Devon region, up to and including those in the Tiverton and Cullompton communities.

In May 2016, Home Instead (East Devon) became the first home care provider in the South West to be rated overall Outstanding by the CQC, and upon re-inspection was rated 5 Star Outstanding by the CQC in December 2018, a rating shared by less than 0.5 per cent of care providers nationwide.

Home Instead offer a wide range of one-to-one services tailor-made to the needs of the individual - and home visits can be from 1-2 hours a day up to 24-7 care that includes weekends and holidays and Live-In care options.

Services are flexible to the needs of each client. These can include personal care such as assistance with bathing, dressing, eating and medication; home help covering all aspects of day-to-day housework, shopping, meal preparation and household duties; and companionship services that can involve everything from accompanying clients on visits or appointments to simple conversation and good company.

Specialist Alzheimer’s and memory care available with continuity of Care Professional, are at the heart of services. Care Professionals are carefully matched to every client. Specialist Parkinson's Care also available.
Show Home Instead (Exeter & East Devon) on the Map

Care Provided by Home Instead (Exeter & East Devon)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Available on request

Good to Know

Group/Owner

Person in charge

  • Mark McGlade (Director)

Home Instead (Exeter & East Devon) Reviews (116)

10

Home Instead (Exeter & East Devon) has a Review Score of 10 (10.000) out of 10, based on 25 reviews in the last 2 years.
Over all time Home Instead (Exeter & East Devon) has 116 reviews.

Overall Experience
  • 116
  • 0
  • 0
  • 0
  • 0
Date Published
  • 116
  • 7
  • 13
  • 25
  • 91
Reviewer Connection to Home Instead (Exeter & East Devon)
  • 66
  • 21
  • 9
  • 6
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 116, showing 81-100
Review from Jane P (Client) published on 21 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the service so far. It is nice to have someone to chat and have a coffee with. A great help in the shower, where one is always nervous of slipping.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from C H (Client) published on 28 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My carers are all cheerful and helpful ladies.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from F L (Client) published on 26 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with all my carers. All arrive on time.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from A B (Daughter of Client) published on 11 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been really happy with the care Mum has received from Home Instead. The caregivers take a real interest in Mum and are very thoughtful. Mum really enjoys their visits and values their companionship as well as their help with personal care.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from G H (Son of Client) published on 21 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very happy with the overall care and respect given to Mother on the daily visits. All the carers are very friendly and helpful and Mum is happy and content with their presence.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from D H (Client) published on 20 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with the care I received from all your carers. Always giving friendly advice if needed. Cheerful company and happy faces helped days go by when one is living alone. I find the care service very reassuring for me.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from D B (Client) published on 10 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the care I have received from Home Instead. They are always on time and treat me with dignity. Thoroughly recommend them.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from A W (Client) published on 27 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care.
Carers are always cheerful and willing to help.
Very pleased with the care and the enormous help.
They keep me happy, and I look forward to my visits.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from P H (Client) published on 2 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Visit every Tuesday and Thursday, always on time, very helpful and kind.
Enjoy their visits.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from R L (Husband of Client) published on 25 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home Instead has been very friendly and efficient in our dealings. The caregivers have got on well with my wife who is not always easy to deal with. The office side of things has been well managed.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from G S (Relative of Client) published on 10 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent company - would recommend 100%.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Sue T (Daughter of Client) published on 28 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead have been caring for my Mum for two years and my brother and I couldn't be happier with them. All Mum's CAREGivers treat her with dignity, respect and kindness. They not only deal with her personal needs but also make sure she is involved with most daily tasks and to see her laugh and smile
with them fills my heart with such happiness. When Mum had a suspected stroke recently, the whole team rallied round to support not only Mum but also myself and my brother at what was such a worrying time; I live 150 miles away and the way the CAREGiver handled the situation of dealing with the paramedics and taking care of Mum while talking to me on the phone was utterly incredible. The staff in the office are always helpful with not only my emotional support but also go to extra lengths to deal with issues such as Occupational Therapists etc. They have all become part of the family while keeping the appropriate 'distance'. We couldn't be without them and are so thankful to them all.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Maureen L (Client) published on 10 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Confidence given throughout recent times of stress and loneliness - with humour.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Anita L (Daughter of Client) published on 11 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been using Home Instead since the beginning of the year and are very pleased with the service they give. My elderly Mum thinks they are lovely and I have no qualms at all about them. They are caring and considerate and I would recommend them without reservation.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Sally V (Daughter of Client) published on 6 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father had to be hospitalised over a weekend and this was only by the attentiveness of the carer. When he was discharged the level of care was beyond exception (as always) whereby they couldn't have been any more helpful and ensuring that his welfare was paramount. We would not hesitate in recommending
this care agency to anyone. They always go above and beyond and it's apparent that all the staff enjoy working for this exceptional company.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Libby S (Daughter of Client) published on 5 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very helpful and supportive, every day Mon - Thursday, ensuring my Dad is happy, fed and house is kept clean.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Sandra D (Wife of Client) published on 22 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A totally reliable and supportive service. I am given total peace of mind.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Leo M (Client) published on 22 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been with Home Instead for nearly three years and I feel my life and well being has greatly improved through their regular visits and care. The caregivers they have selected for me are just like family. What I like is I always get the same carer, and she's always on time. Nothing is too much
trouble and both the caregiver and office team always go the extra mile to meet my needs and wishes. The support I receive is outstanding and I would highly recommend Home Instead to anyone looking for the best care.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Sean F (Husband of Client) published on 28 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An excellent service - cheerful, helpful, considerate and thorough.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Michael D (Husband of Client) published on 28 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
They arrive on time and help to make life much more pleasurable.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Home Instead (Exeter & East Devon) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Home Instead (Exeter & East Devon) is calculated as follows: ( (150 Excellents x 5) ) ÷ 150 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Exeter & East Devon) is based on 25 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (24)

Meet the Team (1)

Laura

Laura Grant

Job Title: General Manager and Registered Manager Joined: 2012

Laura joined Home Instead in December 2012 in the position of Care Coordinator & Payroll Support about 18 months after the company was formed. She had already achieved her NVQ level 2 & 3 in Health & Social Care in 2011. Laura was quickly promoted to Office Manager in June 2013 where she achieved her NVQ Level 3 in Leadership and Management award at the end of 2013.


Laura accepted the role of Registered Manager in October 2015 following an interview and approval by the Care Quality Commission.


Following the birth of her child and her return from maternity leave, Laura was promoted to Operations Manager in April 2017 alongside continuing her position as the Registered Manager.


In April 2020 she was promoted to General Manager after being interviewed by the Home Instead National Office.


As well as achieving her NVQ's Laura is also a trained trainer in:
   Moving and Handling
   Parkinson's Care
   City and Guilds in Alzheimer’s and other Dementia training
   End of Life Care
   Mental Health First Aid

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Exeter & East Devon) to verify any information. View our terms and conditions. Home Instead (Exeter & East Devon) has an Enhanced Service - more info.