Caremark (Barnsley)

Unit 8b, Redbrook Business Park, Wilthorpe Road, Barnsley S75 1JN

Caremark (Barnsley)
Caremark (Barnsley)
Caremark (Barnsley)

Caremark Barnsley provides home care services across South Yorkshire, to a range of client groups, from children and young people through to older people with personal care and daily living needs.

Caremark's dedicated complex needs service supports people of all ages with complex health conditions. Caremark enables people to lead an ordinary life, supporting people with various conditions such as cerebral palsy, learning disabilities, tracheostomy care, PEG feeding and many other conditions at home and in the community. The dedicated care team at Caremark are trained to support an individual’s specific needs and condition, developing a relationship of trust and dignity.

Caremark Barnsley is a preferred provider of care for Barnsley Metropolitan Borough Council and also supports individuals who have an individual care budget, direct payments and privately funded clients across Barnsley.

The services provided by Caremark Barnsley are person-centred and each client receives a bespoke care package designed to meet their particular needs and requirements. All clients, their families and advocates are involved in every step of the care planning process.

Caremark Barnsley is committed to ensuring people receive high-quality care in their own home whilst at the same time retaining as much independence as possible, enabling them to access their community and activities of interest.

Group : Caremark

Person in charge: Mark McKenning (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 100

Services Offered: 24 Hour Care • Adult Care (18+) • Care for Children • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Call in Service • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service

Latest Care Quality Commission* Report on Caremark (Barnsley): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

9.3 Caremark (Barnsley) has a Review Score of 9.3 (9.278)

The Review Score of 9.3 (maximum of 10) for Caremark (Barnsley) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 9 Reviews over all time. This Average Rating is also the rating value for Caremark (Barnsley) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 6 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.278 for Caremark (Barnsley) is calculated as follows: ( (31 Excellents x 5) + (11 Goods x 4) + (9 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 54 Ratings = 4.278

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Caremark (Barnsley) is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    5
  • Good
    3
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Caremark (Barnsley)?

  • Extremely LIKELY
    5
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    2
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Caremark (Barnsley)

  • Client / Service User
    6
  • Wife of Client/Service User
    3

My regular carers are really good and always leave me feeling better than when they came. The only complaint I have is if you ring the office, messages don't seem to get passed along.

How likely would you be to recommend Caremark (Barnsley)? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

The carers I have had have been very good and attentive and are let down by erratic scheduling and time allowed between visits to clients.

How likely would you be to recommend Caremark (Barnsley)? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Staff: Excellent

Care / Support: Good

Management: Satisfactory

Treated with Dignity: Excellent

Value for Money: Satisfactory

Overall care is adequate - some carers are better than others.
Caremark's internal and external communication is poor, emails never replied to and clients not contacted when last minute carers are changed.
Not great for service users with learning difficulties, to come to terms with changes and when someone new turns up.

How likely would you be to recommend Caremark (Barnsley)? Neither Unlikely or Likely

Average Rating: 

 3 out of 5

Overall Standard: Satisfactory

Staff: Satisfactory

Care / Support: Satisfactory

Management: Poor

Treated with Dignity: Good

Value for Money: Satisfactory

All carers are extremely good - caring and so helpful.

How likely would you be to recommend Caremark (Barnsley)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

We have been very satisfied with the help we receive from the carers, though they get 'messed' around by the management.
The services provided are really very good.

How likely would you be to recommend Caremark (Barnsley)? Neither Unlikely or Likely

Average Rating: 

 3.5 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Very Poor

Treated with Dignity: Excellent

Value for Money: Satisfactory

Andrew Peace, Director at Caremark (Barnsley) responded to this review on 04 Aug 2017:

Thank you for your kind comments. We appreciate all feedback and we will be asking our Registered Manager to contact you with regards to your concerns about the management. Thank you.

My husband was sadly diagnosed with cancer in November 2016, after surgery he came home and had wonderful support from Caremark.
As his condition deteriorated further and he came towards the last stages of life, Caremark's staff became even more necessary.
The care my husband and I received from Caremark was truly outstanding.
The carers were outstanding - they were exemplary in every way.
They were kind, caring, well-trained and very, very decent people.
They would talk to my husband (who was in a very deep sleep) and tell him gently what they were doing. I thought that was very important - they treated him with dignity and compassion.
They also made time for me, they spoke to me and reassured me. Nothing was too much trouble.
Caremark are wonderful.

How likely would you be to recommend Caremark (Barnsley)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I am very satisfied with the care that I have received and the care that I am receiving.

How likely would you be to recommend Caremark (Barnsley)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Caremark always take the best care of my Husband when they come morning and evening to dress and shower him.
He likes all the carers that come.

How likely would you be to recommend Caremark (Barnsley)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Caremark have been attending to my needs since November 2014 - they are truly dedicated hard working group of people who endeavour to give the best care possible. Having been a carer for 8 years in a nursing home myself I know how important it is to be treat with dignity and respect. Changing personal care assistants - sometimes having 4 different carers in one day not always turning up at the correct time as stated on the rota - I have to repeat myself over and over again concerning things to deal with finance and my individual careplan - I am self funding - I still do not understand how anyone from government down can justify the ever increasing prices carehomes and companies private or otherwise charge - but hey lets not get political - overall the carers I have are excellent at their job, well done and long may it continue - so from me to the carers management and staff - thank you for everything you do - I really do appreciate it.

How likely would you be to recommend Caremark (Barnsley)? Extremely Likely

Average Rating: 

 3.5 out of 5

Overall Standard: Good

Staff: Satisfactory

Care / Support: Good

Management: Satisfactory

Treated with Dignity: Excellent

Value for Money: Poor

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