Belong at Home Crewe

My parents used the Belong at Home Service for many years before moving into the Belong Village. A consistently good - and regularly outstanding - level of care was provided and my parents came to regard the Belong team as very much a "part of the family." The service was flexible and adaptable to Mum and Dad's changing needs and I would have no reservations about recommending Belong to any other family in similar circumstances.

I would not hesitate to recommend this service to others.

When I first moved, over a year ago, in Belong Care home, I was concerned I might not 'fit in' but on meeting my carers, my fears were proved groundless. All of them make my life as happy and comfortable as possible, always cheerful, caring and considerate in so many ways. I consider myself very lucky that I can rely on such kind, knowledgeable and experienced people.

We are extremely happy with the care that Belong At Home provide to mum and dad. Mum and dad are happy as well with the care they are getting and the staff that come and care for them.

I am completely satisfied with Belong ladies and am largely dependent upon all that they do with me and for me. I feel very fortunate in having Belong services in as many and varied aspects. They come across as people doing this job with personal satisfaction as well as just a paid job.

Stomach care and showering have been carried out perfectly and advice from the hospital nurser has been followed.

I found the girls helpful, gentle and kind. My husband was blind and had problems other than cancer and they were particularly aware of this. I am very grateful to them.

Whenever mum has spent time with any of the carers I have felt that she is safe and well cared for. Her needs are unique and these are always recognised. The staff go out of their way to reassure mum. She doesn't think they are her carers, she thinks they are her friends.

They are adaptable, flexible, caring and safety conscious and always go above and beyond. I am always given feedback on mums visits/outings.

The overall care from Belong has been very good and made the difference from my auntie going into a nursing home to staying at home where she has come to terms with the loss better of her husband and daughter. Because I can trust the staff it has made my life also a lot easier.

The staff have the knowledge and experience to look after residents in a compassionate way as though caring for their own family. Everyone is treated as an individual and their own needs met and I have seen this on a regular basis. The carers are in the job for the right reasons- they care!! Sometimes the inter-department communication could be improved but on the whole I have peace of mind my husband is in very good hands.

Dad comes twice a week for a bath and has done for the last 2 1/2 years. Staff are consistent and consistently good. He feels relaxed and not phased at all. They treat him with the utmost respect and care. Cannot fault them.

Placed mother and father with Belong in Dec 2015, moving them from carers in Blackpool. The difference in care levels was fantastic. M & d now receiving regular care, on time and with the same small team, making it quite personal. My parents have come on in leaps and bounds and know who is coming and when. I feel that their life expectancy has been enhanced since the move. On a personal basis, the pressure of checking on every visit, doctors, medicines, appointments is now non existent. I have become used to all being done and excellent communication between myself, carers and all staff and managers.

I am cared for one year. I trust the carers always arrive on time. Always pleasant. I can't say how pleased I am with Belong at Home.

Very caring and pleasant. Very prompt and punctual. They were able to attend as soon as I needed help.