Belong at Home Crewe

Brookhouse Drive, Crewe CW2 6NA
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10 46 Reviews
  • Belong at Home Crewe, Crewe
Belong at Home Crewe is an affordable, high-quality home care service.

When choosing Belong at Home Crewe as a home care service, the support that you need is provided.

Through personal care, support and companionship, staff enable you to continue living in your own home and community.

Staff can also assist with general domestic chores and help people attend appointments or go out for leisure.

Care Provided

Types of Home Care

  • Visiting Care

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £37.50 – £37.50

See key facts and pricing information on our website for further details.

These prices are only a guideline, please contact Belong at Home Crewe to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Jane Gabbert (Area Manager)
Total of 46, showing 41-46
10

Belong at Home Crewe has a Review Score of 10 (9.980) out of 10, based on 17 reviews in the last 2 years. Over all time Belong at Home Crewe has 46 reviews.

Overall Experience

  • 43
  • 3
  • 0
  • 0
  • 0

Date Published

46
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29
Overall Experience  Overall Experience 5.0 out of 5

The overall care from Belong has been very good and made the difference from my auntie going into a nursing home to staying at home where she has come to terms with the loss better of her husband and daughter. Because I can trust the staff it has made my life also a lot easier.

Reply from Tracy Brookes, Marketing Supervisor at Belong at Home Crewe

Thank you for taking the time to submit such lovely feedback. We are overjoyed to hear your auntie is happy with us and our service is helping. I will ensure your comments are passed on to the Belong at Home team. Kind regards.

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Value for Money

Overall Experience  Overall Experience 4.0 out of 5

The staff have the knowledge and experience to look after residents in a compassionate way as though caring for their own family. Everyone is treated as an individual and their own needs met and I have seen this on a regular basis. The carers are in the job for the right reasons- they care!! Sometimes
the inter-department communication could be improved but on the whole I have peace of mind my husband is in very good hands.

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Treated with Dignity

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Overall Experience  Overall Experience 5.0 out of 5

Dad comes twice a week for a bath and has done for the last 2 1/2 years. Staff are consistent and consistently good. He feels relaxed and not phased at all. They treat him with the utmost respect and care. Cannot fault them.

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Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Placed mother and father with Belong in Dec 2015, moving them from carers in Blackpool. The difference in care levels was fantastic. M & d now receiving regular care, on time and with the same small team, making it quite personal. My parents have come on in leaps and bounds and know who is coming and
when. I feel that their life expectancy has been enhanced since the move. On a personal basis, the pressure of checking on every visit, doctors, medicines, appointments is now non existent. I have become used to all being done and excellent communication between myself, carers and all staff and managers.

Reply from Becki Prince, Customer Support and Marketing Administrator at Belong at Home Crewe

Thank you for taking the time to submit your review of Belong at Home Crewe. We are pleased to hear that you are happy with the service received.

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Treated with Dignity

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Overall Experience  Overall Experience 5.0 out of 5

I am cared for one year. I trust the carers always arrive on time. Always pleasant. I can't say how pleased I am with Belong at Home.

Reply from Tracy Brookes, Marketing Supervisor at Belong at Home Crewe

Thank you for taking the time to submit your review, we are pleased to hear that you are happy with the Belong at Home service.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Very caring and pleasant. Very prompt and punctual. They were able to attend as soon as I needed help.

Reply from Tracy Brookes, Marketing Assistant at Belong at Home Crewe

Thank you for taking the time to provide your feedback. We are pleased to hear that you are happy with the Belong at Home service.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 10.0 (9.980)

Overview of Review Score

The Review Score of 10 (9.980) out of 10 for Belong at Home Crewe is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.980 for Belong at Home Crewe is calculated as follows: ( (100 Excellents x 5) + (2 Goods x 4) ) ÷ 102 Ratings = 4.98

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Belong at Home Crewe is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Aug 2019

Overall
Outstanding

  • Caring

    Outstanding
  • Effective

    Outstanding
  • Responsive

    Outstanding
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (8)

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Meet the Team (4)

Jane

Jane Gabbert

Job Title: Area Manager

Jane has worked with Belong at Home for the past 13 months. Having progressed within the organisation, from the role of Community Support Worker, to Senior Community Support Worker, before being appointed to the role of Area Manager in January 2020; Jane brings a wealth of experience and expertise to the role. Jane has previously worked in marketing and has experience in leading teams and performance management. She has worked and lived in both South Africa and America and returned to the UK in 2015 after living most of her life abroad.

Andrew

Andrew Shield

Job Title: Head of Operations (Belong at Home)

Andy is a highly motivated and caring member of the Belong at Home team and its longest-standing colleague, having been appointed as its first community support worker when the service was launched in 2009.


Andy embodies Belong values and has worked across the various Belong at Home regions to support local teams through various challenging periods. He has been instrumental in developing the service to its current level and is committed to taking it to the next level, both in terms of business growth and closer integration with the villages to ensure our services operate in a complementary manner. He is loved and admired by customers and colleagues alike, working closely with his care team and also with other managers, providing support to all who need it. As Head of Operations (Belong at Home), Andrew maintains his focus on the customer, leading by example and showing his usual determination to ensure that clients receive person-centred support from a team in which he is personally invested. Andrew is a great example of someone who lives and breathes the organisation’s ethos, values and culture, and instils these into both his team and other managers. He is a truly inspirational individual.

Rachael

Rachael Gray

Job Title: Practice Development Facilitator

Rachael is an outstanding trainer, who has worked in the Health and Social Care sector for 29 years.


She started with Cheshire County Council in domiciliary care in 1996 and then joined CLS in 1997 where she worked as a Care Assistant and Care Team Leader before progressing to a Care Manager.


Recognising her passion for mentoring and developing others, she made the move to training company, Total People, where she worked for 15 years as a Training Advisor/Assessor/IQA supporting learners through various Health and Social Care qualifications at L2/3/5.


In 2017, she was appointed Practice Development Facilitator for Belong at Home, with responsibility for the professional development of our community support workers across all regions.


An invaluable member of our team, Rachael enjoys empowering others to be able to support customers in a person-centred way to ensure they receive continuity of high quality care.

Elaine

Elaine Wilson

Job Title: Enquiry Manager

Joined: 2016

Elaine brings a wealth of care sector experience to her role as Senior Enquiry Manager for Belong at Home and, above all, carries it out with enormous empathy and compassion.


She has supported the expansion of Belong’s home care service since 2016, providing advice, information and guidance to people seeking support in their own homes.


Prior to that she worked as Enquiry Manager for CLS Care Services for a number of years, applying her previous extensive experience as a frontline carer to bear in her ability to support enquirers through the process of finding the right care setting, as well as supporting managers to promote their care services effectively.


Elaine’s caring qualities have been honed over a long career in the care sector, which she first joined in 1988, holding a variety of roles, including Care Assistant, Activity Co-ordinator and Team Leader, before working as a highly effective Registered Home Manager for 15 years.

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