Belong at Home Atherton

55 Mealhouse Lane, Atherton, Manchester M46 0EU

Belong at Home Atherton
Belong at Home Atherton
Belong at Home Atherton

Belong at Home is an affordable, high quality home care service.

Through their personal care, support and companionship carers can enable peple to continue living in their own home and community. Belong at Home (Atherton) aim to match customers to the most appropriate staff, so they can feel confident that the team of sensitive, well-trained support workers will cater to all needs.

Belong at Home provides the support needed, when it is needed. The same friendly faces can visit every day, trained to go the extra mile and find a way to make all requests possible. Staff can assist with general domestic chores and help to attend appointments or go out for leisure. Their expertise in supporting people with dementia can also help to alleviate stress and promote general well-being.

Group : Belong at Home

Person in charge: Claire Culshaw (Belong at Home Coordinator)

Type of Service: Home Care Agency (Voluntary / Not for Profit Owned Owned)

Registered Charity Number: 27346R

Provides Carers directly to the general public: Yes

Number of Carers: 50

Services Offered: Adult Care (18+) • Personal Care (on a contracted hours basis)

Care Offered: Call in Service • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Medication Assistance • Personal Hygiene Care • Physical Disability • Respite cover • Shopping Service / Errands • Sit in Service • Transportation Service

Latest Care Quality Commission* Report on Belong at Home Atherton: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

9.4 Belong at Home Atherton has a Review Score of 9.4 (9.397)

The Review Score of 9.4 (maximum of 10) for Belong at Home Atherton is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews over all time. This Average Rating is also the rating value for Belong at Home Atherton in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 4 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.897 for Belong at Home Atherton is calculated as follows: ( (70 Excellents x 5) + (8 Goods x 4) ) ÷ 78 Ratings = 4.897

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 4.5 Points relating to the number of positive Reviews for Belong at Home Atherton is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    13
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Belong at Home Atherton?

  • Extremely LIKELY
    13
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Belong at Home Atherton

  • Client / Service User
    5
  • Daughter of Client/Service User
    5
  • Wife of Client/Service User
    2
  • Daughter-in-law of Client/Service User
    1

From the outset of needing care, we have found all the staff very professional, caring, courteous and obliging. Nothing is too much trouble, always attending with a friendly smile. As punctual as possible given time constraints, traffic and weather. Thank you on behalf of myself and family.

How likely would you be to recommend Belong at Home Atherton? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

Claire Culshaw, Area Manager at Belong at Home Atherton responded to this review on 08 Dec 2017:

Thank you very much for taking the time to provide this feedback, which is valued by all the staff team. We are delighted to hear that your experience of Belong at Home has been so positive, and trust that it will continue to be so.

Suffering from MS this is my first experience of care in my own home and I can only describe it as superb. All staff from the management to the carers have been brilliant with prompt time keeping to arranged appointments and all have performed their individual duties to a very high standard and in a very pleasing friendly and competent manner.
They all seem to go "the extra mile" to create a stress-free and calm atmosphere for the client.

I will have no hesitation in recommending your company as a truly first class operation and a credit to all concerned.

How likely would you be to recommend Belong at Home Atherton? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Tracy Brookes, Marketing Supervisor at Belong at Home Atherton responded to this review on 03 Apr 2017:

Thank you for taking the time to submit your review of the Belong at Home service. We are delighted that your are finding our home care service a valuable way of helping to support you and that your experience has been a positive one. Thanks again for choosing the Belong at Home service. Kind regards

My mum loves all the staff from Belong at Home. Excellent care.

How likely would you be to recommend Belong at Home Atherton? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Tracy Brookes, Marketing Supervisor at Belong at Home Atherton responded to this review on 24 Jan 2017:

Thank you for taking the time to submit your review of the Belong at Home service. We are very pleased to hear that you are happy with the service provided to your mum. We will share your thoughts with the Belong at Home team. Kind regards.

Being well looked after. All the carers, staff, management are great. They get 10 out of 10. Belong is the best by far.

How likely would you be to recommend Belong at Home Atherton? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Tracy Brookes, Marketing Supervisor at Belong at Home Atherton responded to this review on 17 Jan 2017:

Thank you for taking the time to submit your feedback. We are delighted to hear that you are happy with the service you receive and will share your comments with the Belong at Home team. Kind regards.

Fabulous team of staff. Very supportive of clients and each other. Nothing is too much trouble. They are all very caring, professional and good at what they do. Service is tailored to suit each clients needs (eg. time of arrival in a morning, to time of last visit). They will all go the 'extra mile' to ensure the client and their family are looked after. I can not thank them enough for their support, following an operation, for both myself and my husband.

How likely would you be to recommend Belong at Home Atherton? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Tracy Brookes, Marketing Supervisor at Belong at Home Atherton responded to this review on 12 Jan 2017:

Thank you for taking the time to provide this feedback. It means a great deal to the Belong at Home team and we are pleased to hear you are happy with the service you receive. Kind regards.

My father and I have the greatest respect for all staff at Belong at Home (Atherton). The manager is only to happy to listen and help if able to any concerns about my dad's welfare. I would be truly lost without their help and kindness were shown. All the remaining staff are also happy and smiling which makes it a pleasant place to live and I would recommend it to anyone.

How likely would you be to recommend Belong at Home Atherton? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Tracy Brookes, Marketing Supervisor at Belong at Home Atherton responded to this review on 13 Jan 2017:

Thank you for taking the time to provide such lovely feedback. We are happy that you feel the manager is supportive and that your father is happy living at the village. I will ensure your kind words as shared with the whole team. Kind regards.

Excellent care given to my husband who has had 2 strokes and has vascular dementia. Excellent patience with him when he is being awkward. Also, very good timekeepers towards other carers I have encountered.

How likely would you be to recommend Belong at Home Atherton? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

The care that has been provided over the last few months has been exceptional. The staff, in my opinion, are extremely friendly, polite and caring. To have them around at such a challenging time has been a great help and took a lot of pressure off the family. I know that without them we would not have coped. Each and every one of the careers deserves recognition for a wonderful job they do. I would definitely say to anyone who needs help with caring for a loved one you should get in touch with this agency as you cannot fault them. A big thank you to all the staff for all the care and support.

How likely would you be to recommend Belong at Home Atherton? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

Becki Prince, Customer Support and Marketing Administrator at Belong at Home Atherton responded to this review on 12 Sep 2016:

Thank you very much for taking the time to provide us with this feedback. Our staff work really hard to ensure a friendly, homely and welcoming environment. It means a great deal to our Belong at Home team to know that this is appreciated.

Everyone gives 100% on every visit, always happy and cheerful, my father enjoys and looks forward to their visits, which include two short visits in the day and a night visit to assist him to bed.

How likely would you be to recommend Belong at Home Atherton? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Becki Prince, Customer Support and Marketing Administrator at Belong at Home Atherton responded to this review on 08 Aug 2016:

Thank you so much for taking the time to post this feedback. Our staff will be most touched to read this. It was a privilege to care for your father and we are delighted to hear that your experience of Belong at Home Atherton was so positive.

Having been in receipt of home care for almost three years and in that have had 4 different agencies, I can honestly say that Belong at Home is by far the best and have improved my quality of life and by extension that of my wife as well. The quality of care is constantly good and I have been asked on a number of occasions how it could be improved.

How likely would you be to recommend Belong at Home Atherton? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Staff: Excellent

Care / Support: Good

Management: Good

Treated with Dignity: Excellent

Value for Money: Excellent

Becki Prince, Customer Support and Marketing Administrator at Belong at Home Atherton responded to this review on 21 Jul 2016:

Thank you for taking the time to submit your review of Belong at Home Atherton. We are pleased to hear that you are happy with the service received.

Belong provide a good quality care and support. All the staff are caring and helpful.

How likely would you be to recommend Belong at Home Atherton? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Tracy Brookes, Marketing Supervisor at Belong at Home Atherton responded to this review on 04 Feb 2016:

Thank you for taking the time to submit your review for Belong at Home. We are pleased to hear that you are happy with the service you receive.

Belong are a new team put in place for my father at end of life, as old carers couldn't touch oxygen. In such a short space of time we are over the moon with the care and compassion they have shown towards my father and my family.
Truly feel part of the family and 100& professional.

How likely would you be to recommend Belong at Home Atherton? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Tracy Brookes, Marketing Supervisor at Belong at Home Atherton responded to this review on 14 Dec 2015:

Thank you for taking the time to submit your feedback. We are pleased to hear that our Belong at Home service have been able to support you and your family.

All staff are caring, compassionate and experienced. They treat my mother with respect and dignity, giving her the opportunity to use her skills when appropriate, but are always there to help when needed. The staff are are a support to myself as her carer, and have helped me manage to look after her, giving additional support - with wise words and humour. Staff are all polite, well dressed, always on time, and reliable! I would recommend their care to anyone.

How likely would you be to recommend Belong at Home Atherton? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

Tracy, Marketing Assistant at Belong at Home Atherton responded to this review on 02 Sep 2015:

Thank you for sharing your experience of the Belong at Home service at Belong Atherton. We're pleased to know that you are happy with the service.

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