Eden Care At Home
Eden Care At Home
Eden Care At Home

Eden Care offer quality care at home for you, or your loved one, whether a child, young adult or an elderly person.

They are committed to making a difference, supporting clients achieve optimum levels of independence, health and well-being.

Eden Care is an independent, local provider of care. They understand the importance of choice and so, together with you, they create a unique, tailored care-package focusing on your individual needs.

Care services include:

•        Personal care
•        Light housekeeping and domestic support
•        Nursing care
•        Respite care in your home
•        Companionship
•        Accompanying you or your loved one on holiday

Eden Care have more than 25 years' experience delivering quality care in people’s own homes. For a More Caring Approach to your care, please approach via the contact details.

Owner : Eden Care At Home

Person in charge: Sue Miller (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 75

Fees Guide: £17.75 per hour

Services Offered: 24 Hour Care • Adult Care (18+) • Care for Children • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Latest Care Quality Commission* Report on Eden Care At Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

9.5 Eden Care At Home has a Review Score of 9.5 (9.452)

The Review Score of 9.5 (maximum of 10) for Eden Care At Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 73 Reviews over all time. This Average Rating is also the rating value for Eden Care At Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 46 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.452 for Eden Care At Home is calculated as follows: ( (238 Excellents x 5) + (151 Goods x 4) + (36 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 429 Ratings = 4.452

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Eden Care At Home is based on 46 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    43
  • Good
    25
  • Satisfactory
    5
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Eden Care At Home?

  • Extremely LIKELY
    54
  • Likely
    16
  • Don't know
    0
  • Neither Unlikely or Likely
    2
  • Unlikely
    1
  • Extremely UNLIKELY
    0

Reviewer Connection to Eden Care At Home

  • Client / Service User
    40
  • Daughter of Client/Service User
    9
  • Wife of Client/Service User
    7
  • Husband of Client/Service User
    5
  • Mother of Client/Service User
    3
  • more

Supportive, flexible and caring staff and very happy with the service. The live-in carer is just fantastic.

How likely would you be to recommend Eden Care At Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Excellent

Jim Morrisroe, M D at Eden Care At Home responded to this review on 21 Sep 2017:

Hi Shelia, thank you for your kind words. I am delighted that you are happy with our care staff.

My carer is a gem. She always arrives on time with a smile on her face. She has helped me in so many ways, such as finding a local laundrette who will collect and deliver, assisting me in filling out complicated forms and of course giving me baths and dressing me etc.
It's always a pleasure to see her.

How likely would you be to recommend Eden Care At Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Endless changing of times (and to some extent carers) is a great nuisance and annoyance. Otherwise Ok.

How likely would you be to recommend Eden Care At Home? Neither Unlikely or Likely

Average Rating: 

 3.2 out of 5

Overall Standard: Satisfactory

Staff: Satisfactory

Care / Support: Good

Management: Poor

Treated with Dignity: Good

Value for Money: Satisfactory

Punctual, caring, reliable.

How likely would you be to recommend Eden Care At Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Satisfactory

Mum is generally very pleased with the level of care she receives. She needs clear English spoken as she is very deaf. She is also sight impaired. Recently, there have been quite a few disruptions to the rota and on one occasion, no-one arrived for the morning call, so mum was still eating breakfast at 10.30, when she was expecting to get up at 7.15am.
She finds changes of carer very difficult as she relies on them to put everything exactly in the right place, or she cannot find them.

How likely would you be to recommend Eden Care At Home? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Care / Support: Excellent

Management: Satisfactory

Treated with Dignity: Excellent

Value for Money: Good

All carers that have visited I have found to be very capable work wise and have a personal touch with my wife. They are all mostly on time and very efficient.

How likely would you be to recommend Eden Care At Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Very happy with the help - mornings I have help with breakfast, washing up, making the bed, tidying around.
Light domestic chores - lunch - help with cooking and serving lunch.
I generally have the same support worker every day.

How likely would you be to recommend Eden Care At Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I could not manage to care for my husband without Eden Care coming in every morning and getting him bathed and dressed, ready for us to start the day. The staff are always good with him, treating him with dignity and kindness. I would recommend anyone struggling like I was in the role of carer to try Eden Care. It made a big difference to my quality of life, as well as my husband's.

How likely would you be to recommend Eden Care At Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

Zoe Miller, Operations Manager at Eden Care At Home responded to this review on 02 Aug 2017:

Thank you for your kind review. We are pleased you are happy with our services and has helped to improve both yours and your husband's lives.

My wife has three visits per day from Eden Care and the standard of care is excellent and we are very happy with Eden Care. Our one frustration is what appears to be a lack of communication within the office.

How likely would you be to recommend Eden Care At Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Staff: Excellent

Care / Support: Good

Management: Satisfactory

Treated with Dignity: Good

Value for Money: Good

The staff are good, some are excellent, but all are good. Some take all the time allotted and worry if my husband is having problems which we have had, others try to hurry to catch up. All very nice and have no complaints, some have never been here before and need help in getting going as they have to show them the ropes, all are kind and very willing.

How likely would you be to recommend Eden Care At Home? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Excellent

Pleased with all the carers - very caring and helpful.

How likely would you be to recommend Eden Care At Home? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Excellent

Management: Good

Treated with Dignity: Good

Value for Money: Good

Zoe Miller, Operations Manager at Eden Care At Home responded to this review on 02 Aug 2017:

Thank you for your kind review. We are pleased to hear you are happy with our services.

Poor communication with management, care plans not updated and have been missing for months, Poor planning on "double up" calls, often one carer with no overlap.

Carers, however, are all very nice, caring, compassionate but a high level of them leave Eden Care.

How likely would you be to recommend Eden Care At Home? Likely

Average Rating: 

 3.3 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Satisfactory

Management: Poor

Treated with Dignity: Good

Value for Money: Satisfactory

I go to the class for just 1 hour per week. It has not improved my ability to walk independently but gets me out and in touch with others. I shall be 98 in August. No doubt the exercises we do are beneficial.

How likely would you be to recommend Eden Care At Home? Unlikely

Average Rating: 

 3.5 out of 5

Overall Standard: Good

Staff: Satisfactory

Care / Support: Good

Management: Satisfactory

Treated with Dignity: Good

Value for Money: Satisfactory

Eden Care are enabling my wife and I to remain in our home with a good quality of life.

We are both elderly with health issues. Three carers, all by now well known to us, work to a rota whereby one of them is with us from the morning until the afternoon. They have good communications with their supervisor and likewise, we are able to contact the management, who respond without delay, if we have any new needs or changes to discuss.

The management and staff are always considerate and helpful and give us, and our adult children, a great sense of security. The carers are well trained, reliable and polite.

How likely would you be to recommend Eden Care At Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Zoe Miller, Operations Manager at Eden Care At Home responded to this review on 02 Aug 2017:

Thank you for your kind review, we are pleased you are happy with our services.

I'm very pleased with the service.

How likely would you be to recommend Eden Care At Home? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Zoe Miller, Operations Manager at Eden Care At Home responded to this review on 02 Aug 2017:

Thank you for your kind review. We are pleased to hear you are happy with our services.

If it wasn't for Eden Care I wouldn't be as well as I am today.
2015, even my daughters didn't think I'd make it and I'd end up in a nursing home.
Eden care and my youngest son proved them wrong, he believed together we would get there and here's the proof.
Two months ago he took me to a show in a London Theatre, quite the experience, better yet he kept dangling 'carrots' - get well and I'll do this. And he did, he bought a villa in Portugal and last month I flew there for a week, what a week I had.

How likely would you be to recommend Eden Care At Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Zoe Miller, Operations Manager at Eden Care At Home responded to this review on 02 Aug 2017:

Thank you for your kind review. We are pleased to hear Eden Care at Home has enabled you to stay at home and help you along the road to an even better quality of life! Long may it continue!

Carers come in and look after my daughter give her a drink, dinner, meds and bath. Ger her ready for bed. This enables me to do what I need to for my eldest daughter. It also allows me to cook dinner. Life would be impossible without this help. Carers are kind. Form a good relationship with both my daughters and take into consideration they are coming into my home on a regular basis.

How likely would you be to recommend Eden Care At Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Zoe Miller, Operations Manager at Eden Care At Home responded to this review on 02 Aug 2017:

Thank you for your kind review. We are pleased you are happy with our services. Long may it continue!

Having been recommended to this care company four years ago, myself and my wife have been pleased to receive the care and kindness of the staff and services they provide. We appreciate the weekly roster which is mailed to us weekly and find the schedules are usually regularly correct. We are satisfied clients and hope this satisfaction lasts into the future.

How likely would you be to recommend Eden Care At Home? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Good

Management: Good

Treated with Dignity: Good

Value for Money: Satisfactory

Zoe Miller, Operations Manager at Eden Care At Home responded to this review on 02 Aug 2017:

Thank you for your kind review. We are pleased you are happy with our service. Long may it continue!

Provision of care is good. Office staff not good. Communication between office/client is unreliable. Too many different carers attending. No consistency.

How likely would you be to recommend Eden Care At Home? Likely

Average Rating: 

 3.2 out of 5

Overall Standard: Good

Staff: Poor

Care / Support: Good

Management: Poor

Treated with Dignity: Good

Value for Money: Satisfactory

Very good service.

How likely would you be to recommend Eden Care At Home? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Staff: Good

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

Ellie Hayden, Administrator at Eden Care At Home responded to this review on 17 Aug 2017:

Hi Norman,
Thank you very much for taking the time to fill out one of the review cards.
We are glad that you are happy with the service and aim to continue this in the future.
Best wishes.

I have had excellent care for almost a year. The team of carers I have had have been kind and considerate to my needs and at all times have treated me with respect.

How likely would you be to recommend Eden Care At Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

Ellie Hayden, Administrator at Eden Care At Home responded to this review on 17 Aug 2017:

Hi Anthony,
Thank you so much for taking the time to fill in a review card.
We are so pleased that you were happy with the carers that visited you over the course of the year and that they were able to meet your requirements. Thank you again.
Best wishes.

More recently with advancing years - I am now 93 - I have felt the need for additional care in the evening. As my existing firm could not meet this need, I turned to Eden Care At Home in Gerrards Cross. I have been delighted with their services and would have no hesitation in recommending them.

How likely would you be to recommend Eden Care At Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Zoe Miller, Operations Manager at Eden Care At Home responded to this review on 02 Aug 2017:

Thank you for your kind review. We are pleased to hear you are happy with our services. Long may it continue!

All my carers are very friendly and willing to do any task I ask them to. In fact, my carer this morning has done all my packing as I am away on holiday at the weekend. A task I was dreading.

How likely would you be to recommend Eden Care At Home? Extremely Likely

Average Rating: 

 4 out of 5

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Good

Value for Money: Good

Zoe Miller, Operations Manager at Eden Care At Home responded to this review on 02 Aug 2017:

Thank you for your kind review. We are pleased to hear you are happy with our services, especially when our carers go the extra mile to help with different tasks during visits. Long may it continue!

Had an introduction with carer to visit my daughter. Went very well. Second meeting carer booked my daughter for a couple of hours. My daughter was looking forward to it and enjoyed it very much. The carer had a very warm manner looking forward to a lovely friendship.

How likely would you be to recommend Eden Care At Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Zoe Miller, Operations Manager at Eden Care At Home responded to this review on 02 Aug 2017:

Thank you for your kind review, we are pleased to hear you are happy with our services and your daughter looks forward to her time with her carer.

Service levels are declining with employment of more carers for whom the English language is not their mother tongue.
This is causing severe difficulties with my father who is suffering from dementia.
With Eden Care the exception is the carer from Romania, her command of English is excellent.

How likely would you be to recommend Eden Care At Home? Neither Unlikely or Likely

Average Rating: 

 3.3 out of 5

Overall Standard: Satisfactory

Staff: Satisfactory

Care / Support: Satisfactory

Management: Excellent

Treated with Dignity: Satisfactory

Value for Money: Satisfactory

Always smiling and willing to help with small problems.

How likely would you be to recommend Eden Care At Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

Zoe Miller, Operations Manager at Eden Care At Home responded to this review on 28 Jul 2017:

Thank you for your review. I am pleased we are meeting your needs and that you enjoy the company of your carers. Long may it continue.

We have been using Eden for many years now and on the whole have been extremely happy with all aspects of the service. If we have ever had a problem, it has been rectified promptly. The carers are always very punctual and pleasant.

How likely would you be to recommend Eden Care At Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Staff: Good

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

Zoe Miller, Operations Manager at Eden Care At Home responded to this review on 28 Jul 2017:

Thank you, for your most kind review and taking the time to complete this for us. We are glad you are happy with our services. Long may it continue.

The service (and care) I have received has been very very good.
The staff who have come to my home have without exception, been excellent both in terms of attitude and in the amount of care provided.

Management have very nearly met my requirements.

How likely would you be to recommend Eden Care At Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

Zoe Miller, Operations Manager at Eden Care At Home responded to this review on 28 Jul 2017:

Thank you for your most kind review. I am pleased you are more than happy with our services. Long may it continue.

The carers were all very happy and competent.

How likely would you be to recommend Eden Care At Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Treated with Dignity: Excellent

Zoe Miller, Operations Manager at Eden Care At Home responded to this review on 28 Jul 2017:

Thank you for your kind review, we are glad you are happy with our services.

Following an operation to use a stoma bag (requiring changing twice daily) my wife stayed at a home. The cost was £1350 per week (now £1500 I'm told)!! To stop her calling out in the night, she was given sleeping tablets.

When we found Eden Care at Home, she was able to enjoy her own home comforts again. Using a baby monitor, she can get my help for loo visits as needed.
She enjoys my cooking of favourite meals, and I can control her medication without sleeping tablets. She listens to her favourite classic FM music or watches our 42" TV, for news and nature programmes of our traditional types. Married for 52 years, we often talk of past interests, have visits from our eldest son and his family and youngest son when passing.
We can also eat out!! At approximately 2x £392 per month, we have avoided the house sale. Most carers are as good as the home. A great improvement for all.

How likely would you be to recommend Eden Care At Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Excellent

Value for Money: Excellent

The care was to help my wife who had MND (motor neurone disease), with personal care and light household duties. Our regular carer was superb. When she was unavailable (rest days or holidays) other carers were provided at the regular times, nearly always someone who we knew, so no time needed for them to learn what was required. Carers were well trained and very professional. When my wife's condition suddenly deteriorated to life threatening the regular carer was present and responded instantly to summon the ambulance and do everything possible to help me.

How likely would you be to recommend Eden Care At Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Zoe Miller, Operations Manager at Eden Care At Home responded to this review on 06 Jun 2017:

Thank you for your kind words. I'm glad we were able to assist where necessary during both your wife and your times of need!
All the best!

Eden Care took very good care of Mum, having four visits daily towards the end of her life. She passed away on 16th April 2017.

They were very kind and we cannot fault them.

How likely would you be to recommend Eden Care At Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Ellie Hayden, Administrator at Eden Care At Home responded to this review on 10 Aug 2017:

Hi Christine,

Thank you very much for your comments. I'm so pleased that you were happy with the care given to your mother-in-law, particularly within the final stages of care.

Thank you again for taking the time to fill out a review card.

Best wishes,

Ellie Hayden

Could not be happier with the service we, and most importantly, my father has received from Eden Care. They stepped in very quickly when we needed help after my mother passed away.
He is very happy with all the carers that visit and this a great comfort to me as I work full time.
I wouldn't hesitate to recommend Eden Care, they have been a great support to our family.

How likely would you be to recommend Eden Care At Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

Zoe Miller, Operations Manager at Eden Care At Home responded to this review on 04 Apr 2017:

Thank you, for your kind words. We are happy we were able to help in your time of need. Please don't hesitate to contact us should you need our services in the future.

The care provided is to assist my aunt in taking a bath. This involves seeing her safely upstairs (she has suffered a stroke) into the bath using a seat to lower in. After washing, the carer helps to dry and dress her and see her safely settled downstairs. They then tidy the bathroom, this service is provided twice a week.
The carers are always very friendly and efficient. They always make sure my aunt is happy and settled before leaving.

How likely would you be to recommend Eden Care At Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

My husband has dementia and Eden Care come in every morning to wash, shave and dress him. the carers are cheerful, treat my husband with dignity and have been punctual. Having Eden Care come in has been a huge relief and I am not so stressed and upset. The day gets off to a better start and I wouldn't hesitate to recommend them. My husband wouldn't get up out of bed for me but is happy to get up when the carers arrive. They have been a God-send to me.

How likely would you be to recommend Eden Care At Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

Ellie, Administrator at Eden Care At Home responded to this review on 13 Jan 2017:

Hi Doreen,

Thank you so much for taking the time to fill out a review card. We are so pleased that you are happy with the carers that visit your husband. We do hope that this continues looking forward.

Great service, all carers do a good job. Reliable, caring and treated with dignity.

How likely would you be to recommend Eden Care At Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

Ellie, Administrator at Eden Care At Home responded to this review on 13 Jan 2017:

Hi Jean,

Thank you for taking the time to fill out a review card. We are glad that you are happy with the services that Eden Care provide and we hope this continues.

I am very pleased with Eden Care, they have been very good, the staff and the organisation.

How likely would you be to recommend Eden Care At Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

Ellie, Administrator at Eden Care At Home responded to this review on 12 Jan 2017:

Hi Gillian,

Thank you for taking the time to fill out one of the review cards. We are pleased that you are happy with all aspects of Eden Care and we hope that this can be continued in the future.

Satisfied generally. sometimes failure to follow-up phone calls which is annoying and changes of carers without notice is irritating.

How likely would you be to recommend Eden Care At Home? Likely

Average Rating: 

 3.2 out of 5

Overall Standard: Satisfactory

Staff: Satisfactory

Care / Support: Satisfactory

Management: Satisfactory

Treated with Dignity: Satisfactory

Value for Money: Good

Good carers. Excellent, helpful and kind.

How likely would you be to recommend Eden Care At Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Ellie, Administrator at Eden Care At Home responded to this review on 04 Jan 2017:

Thank you so much for filling out one of the review cards. We are so pleased that you are happy with the care provided to you and we will strive to continue to provide a high level of service.

Very satisfied. Staff all very pleasant. I would just like to point out one thing, time-keeping could be a little better.

How likely would you be to recommend Eden Care At Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Good

Value for Money: Good

Ellie, Administrator at Eden Care At Home responded to this review on 03 Jan 2017:

Thank you very much for taking the time to fill out one of the review cards. We are pleased that you are happy with our service and we will aim to ensure timings are reviewed in order to continue to improve our service.

The service and the carers are at the top of the tree, nothing is too much trouble they keep my wife calm and happy and make her laugh.

How likely would you be to recommend Eden Care At Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

We currently use just for cleaning, very satisfactory service, will use for more care when the time comes.

How likely would you be to recommend Eden Care At Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Staff: Good

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

Very good...

How likely would you be to recommend Eden Care At Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Satisfactory

Punctual and reliable

How likely would you be to recommend Eden Care At Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Staff: Excellent

Care / Support: Good

Management: Good

Treated with Dignity: Good

Value for Money: Satisfactory

Ellie, Administrator at Eden Care At Home responded to this review on 22 Dec 2016:

Hi Tom,

Thank you very much for taking the time to fill out a review card. We are pleased that you are happy with the service we provide and we do hope we can continue this moving forward.

My husband and I were in respite care following my stay in hospital and needed some care before being able to return home on our own. Eden Care at Home fitted this bill well with the flexibility they offered. The carers who came were very pleasant willing and helpful. They prepared meals, dealt with clothes washing, bedding and many other jobs. The care Eden Care at Home gave us was exactly what was required and was well pleased.

How likely would you be to recommend Eden Care At Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Staff: Good

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

Ellie, Administrator at Eden Care At Home responded to this review on 22 Dec 2016:

Hi Corinne,

Thank you very much for taking the time to fill out a review card. We are pleased to hear that you were happy with the service provided to you and your husband. If you ever require any assistance from Eden Care at Home in the future then please don't hesitate to get in contact.

I have a carer as I have arthritis (and am waiting for 2nd knee replacement) and bad sciatica. They come twice a week for 2 hours at a time. They shop usually on Mondays and Thursday clean. One does the washing on Monday and takes the rubbish down and put to the bin the in the backyard. They also post letters. I cannot take off or put on bottom fitted sheet which is also usually changed on Thursdays and making the bed again. I find a lot of things fairly difficult as I have to use a stick as my knee gives way frequently. Washing is difficult if there's not much cleaning as the arthritis is in my thumbs and wrists means I cannot hold the mop tightly.

How likely would you be to recommend Eden Care At Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

Ellie, Administrator at Eden Care At Home responded to this review on 21 Dec 2016:

Hi Susan,

Thank you very much for taking the time to fill out a review card. We are pleased that our carers are able to assist you with your domestic needs and we hope we can continue to assist with any tasks that you may require.

The carers are very good with my Mother-in-law.
She looks forward to their visits and having a chat with them.
They never rush her and always make sure she is happy when they leave.

How likely would you be to recommend Eden Care At Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Good

Management: Good

Treated with Dignity: Excellent

Value for Money: Satisfactory

I required daily care assistance for nearly three months after having major surgery. My need was for mainly domestic work. All the staff that attended me I found to be cheerful, polite and always enthusiastic to carry out the tasks required, often suggesting other tasks also. I live alone and as a bonus found that their pleasant company speeded my recovery excellent service.

How likely would you be to recommend Eden Care At Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Excellent

Zoe Miller, operations manager at Eden Care At Home responded to this review on 19 Dec 2016:

We appreciate your comments Peter and are happy that we were able to assist you in your recovery. We wish you all the best for the future.

The care, kindness and devotion to the work involved was excellent and I would recommend anyone to the care of this agency.

How likely would you be to recommend Eden Care At Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Having suffered a stroke and I am restricted to the ground floor of my home and I move around with the aid of a walking frame. The service provided is to assist in taking a bath (the bathroom is upstairs). The carers ensure a safe ascent of the stairs, supervise entry and exit of bath using 'bathing chair' and assist with bathing. I am then helped to dry and dress. I am then seen safely back to the ground floor. The carer then checks that the bathroom is tidy and that I am happy. They then leave after checking all is ok. The carers are always very friendly and very efficient.

How likely would you be to recommend Eden Care At Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Dr Jim Morrisroe, Managing Director at Eden Care At Home responded to this review on 12 Oct 2016:

Thank you very much for your kind words. I am delighted that you are happy with our service.

Good professional treatment. Well trained caring carers. Comprehensive range of services.

How likely would you be to recommend Eden Care At Home? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

Ellie, Administrator at Eden Care At Home responded to this review on 11 Jul 2016:

Thank you very much for your response. We are pleased that you are happy with our services and hope that we can continue this in the future.

Help with bathing. Always discreet and invaluable assistance. Housework once a week, very satisfactory.

How likely would you be to recommend Eden Care At Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

Ellie Hayden, Administrator at Eden Care At Home responded to this review on 28 Jun 2016:

Thank you very much for taking the time to fill out a review form. We are glad that you are happy with our service and hope this will continue in the future.

I have been with Eden Care for two months. This is the first time I have experienced care at home and I am quite satisfied so far.

How likely would you be to recommend Eden Care At Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

Ellie Hayden, Administrator at Eden Care At Home responded to this review on 28 Jun 2016:

Thank you very much for taking the time to fill out a review form. We are glad you are happy with our service and hope we can continue this in the future.

Generally very high levels of care, dignity and respect particularly from key staff. Main carer is excellent.

How likely would you be to recommend Eden Care At Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Good

Value for Money: Good

Ellie Hayden, Administrator at Eden Care At Home responded to this review on 28 Jun 2016:

Hi Christine,

Thank you very much for taking the time to fill out a review form. We are pleased that you are happy with our services and hope we can continue to meet all needs required.

Three times to bed, two times to dress. I dress myself two week days and weekends. I like to dress myself in my own time when I am cared for it is all too fast. I had a car accident in 1967. It is almost fifty years now I met my wife by a dating agency called "Handidate", ran by a disabled boy and his Mum. My wife is disabled, 5 brain hemorrhages, including 3 strokes. She does everything. She orders shopping online and cooks it all herself.

How likely would you be to recommend Eden Care At Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Good

Value for Money: Satisfactory

Ellie Hayden, Administrator at Eden Care At Home responded to this review on 28 Jun 2016:

Hi Keith,

Thank you very much for taking the time to fill out the review card. Your comments are hugely appreciated and we hope we can assist in any way needed in the future.

Since the care started in 2015 they have been very reliable, helpful and friendly. Both the carers who attend at home and the staff in the office do all they can to help. The carers go that extra mile and nothing is too much trouble. They have become friends with the family which is lovely. They are competent and caring. Their company on a daily basis is much appreciated.

How likely would you be to recommend Eden Care At Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

Ellie Hayden, Administrator at Eden Care At Home responded to this review on 28 Jun 2016:

Hi Gladys,

Thank you very much for taking the time to complete a review form. We are very pleased that you are happy with our services and we hope to be able to continue this in the future.

Care has improved with the onset of a regular carer attending most evenings. She is a kind and considerate carer.

How likely would you be to recommend Eden Care At Home? Likely

Average Rating: 

 3.5 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Satisfactory

Treated with Dignity: Satisfactory

Value for Money: Satisfactory

Ellie Hayden, Administrator at Eden Care At Home responded to this review on 28 Jun 2016:

Hi Jen,

Thank you very much for your response and for taking the time to fill out a review form. We are very grateful for all feedback and hope we can assist in any way in the future.

The staff are always kind and professional. They are always in time and very caring and respectful. We have used the services since 2011 and are happy to recommend the care.

How likely would you be to recommend Eden Care At Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Ellie Hayden, Administrator at Eden Care At Home responded to this review on 28 Jun 2016:

Thank you very much for taking the time to fill out a review form. We are pleased that you are happy with the service provided and we hope to be able to continue this in the future.

Prompt service - help next day when asked. Staff cheerful and polite. Sympathetic and considerate, never rushed. This was my second time when I needed help. I would certainly have Eden again.

How likely would you be to recommend Eden Care At Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

Ellie Hayden, Administrator at Eden Care At Home responded to this review on 27 Jun 2016:

Thank you very much for taking the time to fill out one of the review forms. We are pleased that you are happy with our service and hope we can help in any way possible in the future.

We have found the carers supported by this agency to be most reliable and punctual. They have carried out their duties in a pleasant and friendly manner and have been professional in their approach.

How likely would you be to recommend Eden Care At Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Good

Value for Money: Good

Ellie Hayden, Administrator at Eden Care At Home responded to this review on 27 Jun 2016:

Thank you very much for taking the time to fill out one of the review forms. We are glad that you are happy with the service and hope we can continue to assist in any way possible.

Dads carers have really helped his quality of life and my brother and I really appreciate the way they are quick to act and good at communicating to us any issues that arise.

Recently they noticed he was feeling unwell and got the GP to come round who admitted him to hospital that day. I am so grateful that they did this, as I was unable to get through to him on the phone and was worrying, so being called up and told that they had organised all this while I was at work was very reassuring. The condition turned out to be quite serious so we're very grateful that the carers acted quickly.

The carers are really friendly and personable, and my dad really looks forward to their visits. They help out with all kinds of tasks and he really likes that the more regular ones know exactly what to do and what food he generally likes.

How likely would you be to recommend Eden Care At Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Good

Value for Money: Satisfactory

Ellie Hayden, Administrator at Eden Care At Home responded to this review on 27 Jun 2016:

Hi Natalie,

Thank you very much for taking the time to complete a review form. We are very glad to have been able to assist accordingly where possible and hope you continue to be happy with the service provided.

My mother-in-law, in her 90's receives a quality care package from Eden Care which she is very happy with. In almost all cases, the timeliness of her care visits are exact which is very commendable. She also appreciates the fact that she is allocated specific carers for the majority of the visits whom she has got to know well.

How likely would you be to recommend Eden Care At Home? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

Ellie Hayden, Administrator at Eden Care At Home responded to this review on 28 Jun 2016:

Hi Mich,

Thank you very much for your email. We a pleased that you are happy with the care provided to your mother and hope we can continue to satisfy her requirements in the future.

Eden Care At Home provides a wonderful service to cater for people that need home care as well as the elderly. They are an accomplished team who are very flexible to individual needs and also very friendly.

How likely would you be to recommend Eden Care At Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

Ellie Hayden, Administrator at Eden Care At Home responded to this review on 27 Jun 2016:

Thank you very much for taking the time to fill out one of the review cards. We are very pleased that you are happy with the services provided and hope we can continue to keep providing suitable assistance to you.

Satisfactory care.

How likely would you be to recommend Eden Care At Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

Ellie Hayden, Administrator at Eden Care At Home responded to this review on 27 Jun 2016:

Hi Brian,

Thank you very much for your response and for taking the time to complete a review card. We hope we can continue providing the care required and that you remain happy with our services.

Very reliable, trust worthy, and helpful, communication very good, clearly spoken. Kind and very patient a great help for me to know that they are being cared for. Always seem happy and find time to chat, and listens to the clients as well.

How likely would you be to recommend Eden Care At Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Staff: Good

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Excellent

Ellie Hayden, Administrator at Eden Care At Home responded to this review on 27 Jun 2016:

Hi Maureen,

Thank you very much for your response and for taking the time to fill out the review form. We are very pleased that you are satisfied about the care your Aunt receives and hope to continue providing the best possible care for her.

On the whole very pleased with care. At first - May 2015, a young carer who couldn't quite cope with my husbands dementia. Since August a wonderful carer who can cope with all aspects and is happy but form communicator has changed our lives.
The management is on the whole good but messages do not always get through and the invoices are always a bit late and I hate owing money.

How likely would you be to recommend Eden Care At Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

Extremely pleased, much appreciate having the same people each time. I have two alternatives at present.

How likely would you be to recommend Eden Care At Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

We are generally very satisfied with the servicer provided by Eden care. An inevitable problem appears to be continuity of staff (carers). Knowledge of learning disability is limited in some cases.

How likely would you be to recommend Eden Care At Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Satisfactory

Very good.

How likely would you be to recommend Eden Care At Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

They have been kind, considerate and caring.

How likely would you be to recommend Eden Care At Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Good

Value for Money: Satisfactory

I have had this care for 6 weeks now and I am very pleased with the attention to me, they are lovely people and I am very pleased to see them.

How likely would you be to recommend Eden Care At Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I was happy with all the carers and the care they provided.

How likely would you be to recommend Eden Care At Home? Extremely Likely

Average Rating: 

 3.5 out of 5

Overall Standard: Good

Staff: Satisfactory

Care / Support: Good

Management: Satisfactory

Treated with Dignity: Good

Value for Money: Satisfactory

I have found Eden Care, the management and staff to be supportive, flexible, considerate and caring. When I have had a problem I have been listened to, the issue has been addressed and a positive resolution found.

How likely would you be to recommend Eden Care At Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Zoe Miller, recruitment and marketing co-ordinator at Eden Care At Home responded to this review on 12 Jan 2016:

EdenCare thanks you for your kind respopnses and values your comments.

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