Bluebird Care (South Tyneside)

1st Floor Unit 3, Woodstock Way, The Bulrushes, Boldon Business Park, Boldon Colliery NE35 9PF

Bluebird Care (South Tyneside)
Bluebird Care (South Tyneside)
Bluebird Care (South Tyneside)

Bluebird Care (South Tyneside) delivers high quality home care services which aims to deliver person centered care that is unique to every individual receiving care in their own home. Staff have been trained to treat service users with privacy, dignity and respect and work to form a lasting bond of friendship so that clients can trust and enjoy the companionship care workers also provide.

Care services are offered for people of all ages and those living with a range of disabilities.

Group : Bluebird Care

Person in charge: Lynn Boll (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 60

Services Offered: 24 Hour Care • Adult Care (18+) • Care for Children • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service

Latest Care Quality Commission* Report on Bluebird Care (South Tyneside): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

8.3 Bluebird Care (South Tyneside) has a Review Score of 8.3 (8.319)

The Review Score of 8.3 (maximum of 10) for Bluebird Care (South Tyneside) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 23 Reviews over all time. This Average Rating is also the rating value for Bluebird Care (South Tyneside) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.819 for Bluebird Care (South Tyneside) is calculated as follows: ( (116 Excellents x 5) + (19 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 138 Ratings = 4.819

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 3.5 Points relating to the number of positive Reviews for Bluebird Care (South Tyneside) is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    21
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Bluebird Care (South Tyneside)?

  • Extremely LIKELY
    19
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Bluebird Care (South Tyneside)

  • Client / Service User
    15
  • Daughter of Client/Service User
    5
  • Power of Attorney/Solicitor of Resident/Service User
    1
  • Son of Client/Service User
    1
  • Wife of Client/Service User
    1
  • more

My father suffered dementia and had a terminal illness. I found Bluebird Care (South Tyneside)to be both compassionate and extremely understanding. Their management was flexible and responsive. Communication was excellent between ourselves and the local management.

How likely would you be to recommend Bluebird Care (South Tyneside)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

My father is very well looked after in a professional and caring manner which gives his family peace of mind.

How likely would you be to recommend Bluebird Care (South Tyneside)? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Satisfactory

Treated with Dignity: Good

Value for Money: Good

Bluebird Care South Tyneside was recommended to me to support an elderly neighbour. I cannot praise the entire team for their help and support that we have received. They are not only professional in what they do but are caring in everything they do. The team leader has been there to support us 100%. They are a true team of angels. Thank you.

How likely would you be to recommend Bluebird Care (South Tyneside)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I am completing this as my mam has macular degeneration and unable to complete forms. This is her opinion - "she is happy with the care that is provided and the girls all do what she asks". I appreciated the letter saying improvements were going to be implemented, as the visit planning doesn't always reach the carer at the correct or appropriate time.

How likely would you be to recommend Bluebird Care (South Tyneside)? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Excellent

Management: Satisfactory

Treated with Dignity: Excellent

Value for Money: Good

At the moment we are very pleased with the care my father receives. He likes the three ladies who provide his care. Any minor issues we have had with his care have been dealt with quickly.

How likely would you be to recommend Bluebird Care (South Tyneside)? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Satisfactory

Treated with Dignity: Excellent

Value for Money: Good

I have Bluebird Care in every two weeks, they help me with my domestic work. They always treat me with dignity and respect, they do all the tasks I ask them to do.

How likely would you be to recommend Bluebird Care (South Tyneside)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Bluebird Care do anything I ask them to do, they cook my meals and always have time to have a chat with me which I really enjoy. My carer always makes sure my appointments are booked in with the office. She also makes sure everything is written into my diary so this helps to keep me organised, they are a first class service.

How likely would you be to recommend Bluebird Care (South Tyneside)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

They are very good, always do as much as they can to help me. They go above and I get good support, even at short notice. They help me to ensure I get shopping or prescription pick-ups. No problems at all with Bluebird, they are very good. I would highly recommend their services.

How likely would you be to recommend Bluebird Care (South Tyneside)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

The girls are pleasant, they do exactly as I ask then go that extra mile and after collect groceries on their way to my call if I need them. The care team that I have are very good.

How likely would you be to recommend Bluebird Care (South Tyneside)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I am very happy with my care, The ladies who attend to me are very caring and efficient. I am treated with respect and dignity and enjoy seeing the, every morning.

How likely would you be to recommend Bluebird Care (South Tyneside)? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

Bluebird Care staff are always friendly, polite and respectful. Happy to do whatever my needs are during their visit, be that help with meals, a bit of housework or simply sit and chat. If ever someone is running late or there is any other problem i'll usually receive a call to inform me what's happening. I would highly recommend Bluebird Care to anyone and look forward to their visits.

How likely would you be to recommend Bluebird Care (South Tyneside)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Excellent

The girls are all very good they get me out of bed and help, get into my shower safely, the girls are friendly and always do everything right. I am please the girls come as it helps me to say in my own home.

How likely would you be to recommend Bluebird Care (South Tyneside)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

All the care team that support me, ensure I attend all my appointment they support me in making sure that I eat a good regular diet, they help me to do my shopping list and my food shopping on a weekly basis. I am very pleased with the service.

How likely would you be to recommend Bluebird Care (South Tyneside)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I have spinal muscular atrophy with limb girdle syndrome and need help to get out of bed and dress and bath. Bluebird Care give me all the support I need. Bluebird Care give a very good service.

How likely would you be to recommend Bluebird Care (South Tyneside)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I have Bluebird coming to my home twice a day everyday, I could not manage without them. The carers are very caring, professional and courteous. They make my life much easier and listen to any of my needs.

How likely would you be to recommend Bluebird Care (South Tyneside)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Excellent

Fantastic carers, friendly and efficient.

How likely would you be to recommend Bluebird Care (South Tyneside)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Excellent

I like the one to one contact with the carers. Also they are very good and help me in the house to keep things the way I like them to be kept.

How likely would you be to recommend Bluebird Care (South Tyneside)? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

Very happy with all the care my husband and myself receive from Bluebird. They are an excellent company

How likely would you be to recommend Bluebird Care (South Tyneside)? Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

I am very happy with my carer, he always goes that extra mile. He really helps me with everything and I never need to ask as he has everything covered, from shopping to making sure all my appointments are booked in and that I am taken to them. I feel really safe with him, he is excellent.

How likely would you be to recommend Bluebird Care (South Tyneside)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Very happy with Bluebird, love all the girls. The care is very good. Never had any concerns with anyone. The girls take me out and we have a lovely time.

How likely would you be to recommend Bluebird Care (South Tyneside)? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

A very good caring service, very satisfied with my care, very happy with the girls that visit me.

How likely would you be to recommend Bluebird Care (South Tyneside)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Bluebird Care have provided me with a really lovely friendly service. All girls are good and very pleasant.

How likely would you be to recommend Bluebird Care (South Tyneside)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

My mother received kind, compassionate and loving care from all her carers. She was treated with great respect and died peacefully in her sleep. Thank you Bluebird for making her last days so comfortable.

How likely would you be to recommend Bluebird Care (South Tyneside)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

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