Bluebird Care Newcastle & South Tyneside has a Review Score of 9.8 (9.847) out of 10, based on 10 reviews in the last 2 years.
Over all time Bluebird Care Newcastle & South Tyneside has 73 reviews.
Hi B K, thank you for leaving this kind review - we're so pleased that we've been able to care for your mother.
Thank you so much for taking the time to review our services provided for your late wife. We're very sorry for the loss of your wife and our team loved working alongside you both. Your kind words have been shared between our team to let them know how appreciated they are.
Our deepest condolences for your loss.
Hello Catherine,
Thank you so much for taking the time to review the care provided by our staff and sister location Darlington for your uncle. We strive to provide the best care possible to all customers and their surrounding family and friends, and it is so fulfilling to know that we have achieved this. Your comments have been passed on to the wider team. Best regards,
Liz S
Hi Toni,
Thank you so much for your review. Your kind words have been passed on to our palliative care team who loved working alongside yourself, your mam and the rest of your family.
Kind regards,
Liz
Hi Leslie, thank you so much for this review. It is great to hear such nice words about our Care Assistants and it's very nice to hear the impact they're having on your mother. Thanks again!
Hi Rob, thank you so much for this review. We are so happy to hear what our home care has done for your sister and yourself, its great knowing it has had such a positive impact. Your sister is a joy to be around, and the relationship which has been built with the carers is a great one. Thanks again, Rob!
Hi Katie, thank you so much for the review, it means a lot to us and it's great to know you were so happy with the care provided.
Many thanks for your kind words and the review, it's much appreciated. We are delighted your mam is finding it so helpful. Thanks again.
Many thanks for your kind words and the review, it's much appreciated. We are so happy about the relationship that has been built with your mam. Thanks again.
Many thanks for your kind words and the review, it's much appreciated. We are extremely happy to hear you'd highly recommend us! Keep safe. We're glad she loves the cooking so much. Thanks, team Bluebird.
Many thanks for your kind words and the review, it's much appreciated. We are so happy to hear the nice things your mum says. Keep safe, Team Bluebird.
Many thanks for your kind words and the review, it's much appreciated. We always try to go above and beyond for all of our customers, so we are delighted you see this. Keep safe, Team Bluebird.
Thank you for taking the time to leave your feedback, our aim is to make sure that we meet all care needs as well as ensure we provide stability. If we are still falling short of your expectations please contact the Registered Manager at the office to share these with her so we can work to resolve.
Kind Regards, Team Bluebird
Thank you for taking the time to leave your feedback, our aim is to make sure that we meet all care needs as well as ensure we provide stability. If we are still falling short of your expectations please contact the Registered Manager at the office to share these with her so we can work to resolve. Kind Regards, Team Bluebird
Many thanks for your kind words and the review, it's much appreciated. We are extremely happy to hear you'd highly recommend us! Keep safe.
Many thanks for your kind words and the review, it's much appreciated. Keep safe.
Thank you for taking the time to leave your feedback, our aim is to make sure that we meet all care needs as well as ensure we provide stability. If we are still falling short of your expectations please contact the Registered Manager at the office to share these with her so we can work to resolve. Kind Regards, Team Bluebird
Many thanks for your kind words and the review. It's our pleasure to be able to pass our knowledge and teach you things which will help day-to-day. Keep safe. Team Bluebird.
Many thanks for the review, it's much appreciated. We are always here if you have any other advice. Keep safe. Team Bluebird.
Thanks Lorraine for the review, hope you are well and safe.
The Review Score of 9.8 (9.847) out of 10 for Bluebird Care Newcastle & South Tyneside is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Bluebird Care Newcastle & South Tyneside is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5Bluebird Care South Tyneside is led by David & Kelly Haswell. David & Kelly started delivering homecare in South Tyneside to help support customers in the area to receive homecare and support while remaining in the comfort and familiarity of their own homes. Delivering the highest quality of homecare and support is David & Kelly’s absolute goal and the team would be delighted to hear from anyone who is seeking homecare for themselves or for a loved one, or would simply like to talk to someone about the services we provide.
David has gained a BA in Economics and Accounting and a Masters in International Business Management from the University of Newcastle upon Tyne. Previous to setting up the company, David's work roles included Business Development, as well as Product and Marketing Management.
John has worked in the social care industry in various roles since 1998 and worked his way up from the very bottom to my current post. He has experience in many areas including adult social care, learning disabilities and complex physical disabilities, complex clinical services as well as older peoples and youth sectors.
John will be working closely with the two deputy managers in the branch, Amy and Kayleigh to ensure that they support everyone to deliver the highest quality of care to our customers regardless of if they are End of life, Complex or domiciliary packages. John says "We should always put the customer first and that should drive all we do!".
Rob has been working at Bluebird Care Newcastle and South Tyneside officially since December 2022, where he takes on his role as Training Compliance Manager across all franchises. Rob's role entails everything training, whether it be overseeing all quality and compliance across Bluebird Care Newcastle and South Tyneside or training staff induction training and mandatory training. Rob ensures all staff have the correct training provided to start their career in care. As well as being involved with the training, Rob also designs all the training across all franchises, this will be for Newcastle, South Tyneside, York, and Darlington. Over the years, Rob has always been heavily involved in care, accidentally falling into the role, however, would not want to have it any other way. The most rewarding thing about Rob's role is that he likes “seeing staff come out feeling confident and ready” when starting their journey in care.
In Rob's spare time, he volunteers for the sea cadets and teaches watersports in areas such as canoeing. All about the camping life, Rob is currently renovating his campervan, where he hopes to visit all around England and Wales.
Kayleigh has been working at Bluebird Care Newcastle and South Tyneside since November 2021, where she takes on her role as Deputy Manager. Kayleigh was previously a carer and has been in the industry for 15 years, being in care allows her to continue helping and supporting people. Within her role as Deputy Manager, she oversees care staff and supports them in their future of care, Kayleigh wants to make a difference to the customers and help provide the support needed to the care staff to do so. The key responsibilities within Kayleigh's role include interacting with care staff and helping them excel in the world of care.
In Kayleigh's spare time, she likes to go camping in her campervan, whilst spending time with her family. Also, Kayleigh previously had a business where she created personalised items, this was a hobby that consumed a lot of her time but loved getting involved with crafts.
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