Home Instead (Ascot, Camberley and Wokingham)

Care Givers from Home Instead provided the highest quality of care, friendship and support to my mother for over two years, until she needed residential care. I have found every one of the Care Givers to be intelligent and thoughtful in addressing Mum's needs, always coupled with consistent positivity and good humour. Mum particularly loved the two Care Givers who visited most regularly and questioned whether they were her daughters, such was the level of ease she felt with them. When mum had a few tricky and challenging moments, the home Instead team provided additional support with no notice, and always restored calm. The friendliness, efficiency, advice and support from the central team is also consistently excellent. I can't praise the Home Instead enough, and I recommend the team without reservation.

We would like to thank the entire team for their kindness and constant support and wish everyone the best for the future.

We cannot praise Home Instead highly enough and feel very fortunate to have found such a great company to look after our mum.

I wouldn’t hesitate to recommend this company to anyone considering the need for extra care in the home.

We were so impressed with Home Instead. Lovely friendly people, an efficient service, and of paramount importance, my mother enjoyed their visits. Nothing was too much trouble, and those visiting her went the extra mile.

I cannot praise the Home Instead (Ascot, Camberley and Wokingham) office highly enough. They have made it possible for me to continue caring for my mother - 98 years old and suffering from dementia - at home until the last possible moment. She has now moved into residential care, but they have enabled me to exceed all expectations with regard to her care up to this point. Starting with occasional social visits five years ago, and building up to two carers for two visits per day most recently, the team have been responsive and sensitive to our changing needs. The same small team of carers has built a relationship with Mum, and with me, to ensure she has been safe, happy and loved over those five years. It is a measure of how much they really care that the carers have organised impromptu birthday celebrations, brought unsolicited gifts, and are now planning to visit Mum in her care home in their own time.

My sister and I would like to thank those involved in Mum’s care, they provided a level of dedication and professionalism that went beyond what we expected.

Our care provider gives excellent support and care. She is 100% reliable and consistently delivers exactly what is required and more. She is so kind, thoughtful, considerate and always cheerful. She is pro-active and recognises any changes that may need further action. She carries out all personal care tasks with respectful dignity and sensitivity. She is a breath of fresh air, and the family really values her help and support, always delivered with professionalism and a smile.

The care provided for my mother, who suffers from dementia, was excellent and enabled her to stay at home for as long as possible. Communication with the management team and help given was also extremely good. I would have no hesitation in recommending Home Instead to others.

Having used two other home care companies prior to Home Instead, I wish that I had used them from the start. They took excellent care of my 94-year-old mother, who suffers from dementia and poor mobility until the time came that she needed 24-hour care. The caregivers were very kind to her and quickly built up a good relationship with her. They acted very professionally at all times. The management were always very quick to respond to queries and were able to increase my mother’s visits immediately when her needs became greater.

No problems .

After a serious fall last summer, my elderly Mother needed a care package put in place, to allow her to stay in her own home. At a difficult and emotional time, I cannot thank Home Instead enough, for their help in making this happen so quickly and with ease. The regular staff that cared for her 3 times a day, built a bond with my Mum, that helped to make her feel safe and secure. Many thanks to you all at Home Instead.

An efficient service providing what we require at present.

I found Home Instead as part of an internet search. I had never heard of the organisation. I needed a part-time carer for my mother who lived over 100 miles away from me. From the start, they had a very caring approach but they also behaved very professionally. It was clear that their management structure worked, and they never made any claims that they were unable to achieve. The carer allocated to my mother was clearly someone to whom she was able to relate, and also someone who could help her lead a more satisfactory existence.

Home Instead Senior Care in Bagshot provided very professional and sensitive care to my 90+ parents for two years. Their caregivers helped keep mum and dad in good spirits, as well as dealing with all the domestic jobs they could no longer manage due to failing health. I would highly recommend Home Instead to anyone in a similar position.

Very helpful - a nice easy man who is well liked by all of the family.

Satisfactory.

I cannot thank Home Instead enough for my mother's carer. While pretty fit physically and living alone, my mother has a mild cognitive disorder and no longer drives. Before employing her carer, my mother was adamant that she did not need anyone to regularly visit her. I insisted on one visit per week. It took only a week or two for my mother to connect with the carer.That visit has become the highlight of her week. The carer is so kind, so perceptive and so respectful. My mother has a great sense of humour and the carer makes every visit enjoyable for her, according to her abilities. She takes my mother on trips to pick up food, go to the post office or bank, pick up prescriptions, get a haircut, and (my mother's favourite) visit plant nurseries. I live at a distance from my mother, visiting every month, so getting regular feedback from the company, via the carer, has been so important to me since the carer picks up quite subtle changes in behaviour or physical issues.

All in all an excellent service that we would not hesitate to recommend.

Both my carers were very competent and extremely caring. Always friendly and many smiles. Listened to my stories and laughed at my jokes. Altogether a very enjoyable experience.