Home Instead (Ascot, Camberley and Wokingham)

17 (Unit D) County Lane, Warfield, Bracknell RG42 3JP
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9.5 65 Reviews
  • Home Instead (Ascot, Camberley and Wokingham), Bracknell
Home Instead offers outstanding quality of the care by taking time to understand what each person needs and what makes them happy.

Providing clients with the right home care so they can maintain their independence and dignity and continue to enjoy life, Home Instead understands the importance of spending time with people; sometimes just being there is as important as getting the jobs done.

Home Instead Bagshot visits people throughout the Ascot, Camberley & Wokingham area, including Bracknell, Chobham, Lightwater and all the areas in between. They help with most of the things people need to stay in their own homes, including meal preparation, shopping, light housekeeping, medication and personal care.

Home Instead's minimum visit is an hour so you don't have to rush and you'll see the same person most of the time so you can plan your week together.

The Ascot office is part of a wider group that cover the Surrey, Hampshire and Berkshire borders and have additional facilities such as a wheelchair accessible vehicle and raiser chair incase of a fall.

Home Instead CAREGivers are carefully selected, properly trained and their 4 references have been checked. They are genuinely caring and share the company ethos of treating their clients as they would want their own parents to be treated.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £36 – £42
  • Weekly Live-in Care Fees: £1585 – £1785

Available on request

These prices are only a guideline, please contact Home Instead (Ascot, Camberley and Wokingham) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Mahdi Kazemzadeh (Director )

Home Instead (Ascot, Camberley and Wokingham) Reviews (65)

9.5

Home Instead (Ascot, Camberley and Wokingham) has a Review Score of 9.5 (9.525) out of 10, based on 7 reviews in the last 2 years.
Over all time Home Instead (Ascot, Camberley and Wokingham) has 65 reviews.

Overall Experience
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Date Published
  • 65
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Reviewer Connection to Home Instead (Ascot, Camberley and Wokingham)
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Total of 65, showing 41-60
Review from Margaret F (Client) published on 26 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Always very satisfied, but if I need you again and your help with laundry, I would appreciate if the Carer knows how to use an iron and make a bed with two sheets!
Reply from Margaret Martin at Home Instead (Ascot, Camberley and Wokingham)

Thanks for your review Margaret. We've changed our training since you let us know about the ironing, so I'm sure that problem won't arise again. I hope you're managing well without us.

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Review from Sally D (Client) published on 14 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My daughters insisted that I should have help at home mornings and evenings after being discharged from hospital. Fortunately, they found your company, I was very happy with the two lovely ladies who helped me for the first few days at home.
I no longer need their help, but if I were ever to meed home
help again I would request the same ladies.
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Review from Lesley M (Daughter of Client) published on 23 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Over the last 12 months Home Instead visited my mother up to 3 times a day and the carers were always polite, professional and above all compassionate.
Reply from Maggie, Director at Home Instead (Ascot, Camberley and Wokingham)

Thanks Lesley. Your mum was a lovely character and a pleasure to visit

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Review from Linda B (Daughter of Client) published on 14 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead Senior Care (Ascot, Camberley and Wokingham) has now helped my mum for nearly a year. She is active and independent but did suffer a stroke which has restricted a lot of what she can do. I can only heap praise on the Home Instead team. Everyone is wonderful and I really could not recommend
the service and the team more highly.
Reply from Maggie Martin, Director at Home Instead (Ascot, Camberley and Wokingham)

Thanks very much Linda. It's always a pleasure to be able to help!

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Review from L F (Daughter of Client) published on 14 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home Instead are a very professional company. They provided excellent carers for my mother. All my dealings with this company have been fantastic and I cannot fault them.
Reply from Maggie Martin, Director at Home Instead (Ascot, Camberley and Wokingham)

Thank you. I hope your mother is very happy in her new home.

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Review from Huw S (Nephew of Client) published on 13 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carer who looked after my aunt was very competent and professional but at the same time formed a very close and loving bond with her which was very nice for both of them. She was reliable and good humoured and very flexible, often taking my aunt to hospital appointments, and being an active listener
during them. For the last weeks of my aunt's life she visited twice a day to supplement the work of the live-in carer, and during the last week I was there too and the 3 of us formed a good team and got on well together.
Reply from Maggie Martin, Director at Home Instead (Ascot, Camberley and Wokingham)

Thank you for your kind comment Huw. It was a pleasure to help your aunt. She was a very special person and I will always remember her.

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Review from P M (Client) published on 4 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Generally all good. The care obviously varies with the care giver.
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Review from Nancy D (Client) published on 17 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and love shown to my husband and I over recent months has been a great help.
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Review from Alison J (Daughter of Client) published on 17 August 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This was our first experience of receiving care for a parent, so was difficult to know what to expect.
We were made to feel comfortable and nothing was a problem.
Suggestions were made and a plan was put into place.
Introductions were fairly quick and the whole process was efficient, friendly and
first class.
Our Dad has decided he is OK on his own at the moment with our help and support obviously.
We will re-introduce care in the future and will contact Home Instead again.
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Review from Jan L (Daughter of Client) published on 8 August 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
I found the office staff to be very pleasant and all queries/requests dealt with promptly, everyone was friendly and sympathetic.
The carers I've encountered were all very helpful and under pressure, coped with situations calmly and efficiently.
With their assistance, I felt both myself and my mother
had a more varied and relaxed life.
Reply from Maggie Martin, Director at Home Instead (Ascot, Camberley and Wokingham)

Thanks, Jan. I hope your mum is happy in her new home,
Maggie.

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Review from F H (Daughter of Client) published on 25 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was a client of Home Instead for 3 years. I couldn't have been more pleased with the standard of care that he received during this time. The staff that come to see him were excellent and I couldn't fault them. He only moved into residential care because he became too frail to stay at home.
Reply from Maggie Martin, Director at Home Instead (Ascot, Camberley and Wokingham)

Thanks very much for your lovely comments - it was a pleasure to look after your dad. I hope he settles well in his new home, Maggie.

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Review from Francis H (Client) published on 24 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
No problems.
Reply from Maggie Martin, Director at Home Instead (Ascot, Camberley and Wokingham)

Thanks, Francis. I'm very pleased our carer was able to visit you every day while your usual carer was away.
Maggie.

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Review from I B (Client) published on 21 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience of the Bagshot Home Instead Senior Care was short but very positive. I cannot fault any of my dealings with them and the carers who served my husband were excellent - allowing him to keep his dignity at a very fragile time. Two days after my husband passed away I found a thoughtful card
and single flower on my doorstep - a very sweet gesture - no attempt to see or talk to me which was very very kind at a private time.
Reply from Kasia Nasiadka, Care Manager at Home Instead (Ascot, Camberley and Wokingham)

Thank you Irene, it was a pleasure to look after your husband.

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Review from L R (Daughter of Client) published on 13 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm glad I chose Home Instead as their staff are professional and reliable.
Not only that they have a personal touch.
It's important with the job that they do, to have good conversation and compassion.
Reply from Kasia Nasiadka, Care Manager at Home Instead (Ascot, Camberley and Wokingham)

Thank you for your kind comments. It was a pleasure to be able to help.

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Review from David C (Son of Client) published on 6 June 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team at Home Instead looked after my mum ad hoc over the last 2 years to give me vital half-day respite periods. I was my mum's full-time carer and her conditions (including dementia) made that care very challenging at times, particularly toward the end of her life. So the respite was a real lifeline.
Home Instead always found carers to match my mum's needs, sometimes at short notice, and they could also maintain a high degree of consistency in carer which was great for my mum. Their communication, courtesy, response time, professionalism, customer service and standard of care were excellent.
Reply from Maggie Martin, Director at Home Instead (Ascot, Camberley and Wokingham)

Thanks for your kind comments David. It was a pleasure to be able to help.

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Review from Susan D (Client) published on 20 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The reason I used Home Instead to care for my mum was the director of the company.
She was very understanding and always supplied staff that could cope with my mum's needs.
Always willing to change shifts when required and kept to the same staff for all the shifts which was perfect for my mum who
had dementia.
I would always refer my friends who need help to Home Instead.
Reply from Maggie Martin, Director at Home Instead (Ascot, Camberley and Wokingham)

Thanks, Susan - it was an absolute pleasure to care for your mum.
Very best wishes to you and your family,
Maggie.

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Review from Louise W (Daughter of Client) published on 3 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great service from the team who assisted from early in mum's diagnosis to her moving into the care home. We were kept informed of issues and progress and our requests, which changed regularly due to fast illness progression were reacted to quickly and efficiently. As we children do not live locally,
it took the burden of care from our shoulders and gave mum company, activities and care we could not offer.
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Review from L W (Daughter of Client) published on 1 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home Instead provided a skilled carer to deal with my mother who is advancing quickly with Alzheimer's.
She was dealt with compassionately, patiently and kindly.
We, her children, do not live locally.
We cannot thank the Bagshot Team enough for their dedication to our situation.
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Review from Catherine A (Daughter of Client) published on 25 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Outstanding care, I did not worry about my mum for one moment. Your carers went beyond and above my expectations. Your office staff were pleasant, efficient and always helpful and reachable. Thank you.
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Review from Leslie C (Client) published on 13 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were very pleased at the prompt response at such short notice. The carer sent was pleasant and very helpful. The whole package was excellent.
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Current Review Score: 9.5 (9.525)

Overview of Review Score

The Review Score of 9.5 (9.525) out of 10 for Home Instead (Ascot, Camberley and Wokingham) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.825 for Home Instead (Ascot, Camberley and Wokingham) is calculated as follows: ( (33 Excellents x 5) + (7 Goods x 4) ) ÷ 40 Ratings = 4.825
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Ascot, Camberley and Wokingham) is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Feb 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (11)

Meet the Team (1)

Carly

Carly

Job Title: Deputy Care Manager Joined: 2018

I joined the office team at Bagshot in September 2018, having previously worked as a CAREGiver for the Woking branch until I moved closer to Bagshot.


I’ve loved working for Home Instead as a CAREGiver, helping to support individuals so they can carry on living at home independently.


My role now is to meet new clients and help them design the kind of support they would like to receive, visit our existing clients to make sure they're happy with the support they're receiving and deal with questions from our team of CAREGivers.


I am very much looking forward to my new role and getting to know all of the clients and CAREGivers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Ascot, Camberley and Wokingham) to verify any information. View our terms and conditions. Home Instead (Ascot, Camberley and Wokingham) has an Enhanced Service - more info.