Pine Lodge Home Care

Pine Lodge Care Home, 13 Hazeldene Road, Weston-super-Mare BS23 2XL
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98 Reviews
  • Pine Lodge Home Care, Weston-super-Mare
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

A breakdown of our fees is available on request

Good to Know

Owner

  • Orchard Care (South West) Ltd

Person in charge

  • Bethany Hughes (Registered Manager)
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Pine Lodge Home Care Reviews (98)

Over all time Pine Lodge Home Care has 98 reviews.

Overall Experience
  • 73
  • 24
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Date Published
  • 98
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  • 98
Reviewer Connection to Pine Lodge Home Care
  • 46
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Total of 98, showing 21-40
Review from Jane S (Daughter of Client) published on 17 March 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Pine Lodge Carers have almost always been excellent and any issues have been addressed promptly. They try to keep continuity of carers so my mum builds a relationship. Their care since COVID has been exemplary and we know she has been protected. Time keeping is generally good and requests re. food,
jobs in house and mum's care listened to and respected. The office is easy to communicate with and the phone always answered.
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Review from Sarah (Daughter of Client) published on 15 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum first needed Pine Lodge Home Care just as the covid19 first lockdown began..a scary time for us all. We feel SO lucky to have found these lovely people. Nothing is too much trouble for the carers and they do all their tasks with a smile and a cheery disposition, Even through their masks. I know
my mum looks forward to seeing someone every day and is not half as anxious as she would be otherwise. And that gives me great peace of mind too. They have even transported mum too and from the GP and just recently taken her for her 1st vaccination jab. Over the months I have had a few telephone calls with the office and they have always been most friendly, efficient and helpful.
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Review from R S (Son of Client) published on 30 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care provided to my father b the Pine Lodge team over the last five years was excellent. The friendly professional way in which they cared for him respected his dignity and desire for independence. He trusted them. They ensured he was safe and responded appropriately to changing needs. Liaison with
the team's management was always efficient and friendly.
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Review from Margaret (Wife of Client) published on 19 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found Pine lodge Home Care extremely efficient, caring and to the highest standard. All the carers were lovely people and treated my husband in a kind and courteous manner.
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Review from Gillian J (Daughter of Client) published on 6 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very pleased with the standard of care given to my father by Pine Lodge Home Care. All the carers have treated him with dignity, respect and genuine compassion, adding greatly to his quality of life and my own peace of mind following my mother's death. The whole team, including the office
staff, have been friendly and approachable and nothing has ever been too much trouble. I can, and do, recommend them without hesitation! Thank you all, very, very much.
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Review from D S (Client) published on 22 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The quality of the meals was good and they were delivered promptly and cheerfully, except for one occasion when they were very late.
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Review from V T (Daughter of Client) published on 23 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Pine Lodge has provided excellent care at home for Dad. They have reacted quickly and positively to his changing needs. I would certainly recommend them.
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Review from A C (Daughter of Client) published on 28 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very pleasant people to deal with. Always kept to times of visits. Always willing to consider and act on special requests outside of regular contract visits. Treated client with respect. Always very friendly. Would definitely recommend others to use this company.
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Review from Alan H (Husband of Client) published on 3 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great service - no complaints.


Keep up the wonderful service.


Many thanks.

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Review from K E (Client) published on 2 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am completely satisfied in every way with the care I receive, from all carers and management at pine Lodge for almost three years, since my husband died.
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Review from Margaret L (Client) published on 31 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am extremely pleased with the level of help I receive from Pine Lodge Home Care. The carers are all friendly, polite and helpful as are the office staff.
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Review from Pam O (Daughter of Client) published on 28 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always receives excellent service. Very pleased with everything and a high standard of care.
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Review from Chris D (Client) published on 25 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have nothing but admiration for the staff and management of Pine Lodge.
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Review from Fay L (Daughter of Client) published on 24 December 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was very apprehensive about having carers come into his house and reluctantly agreed he needed someone to do more than just help him with his shirt buttons!
After the first week, I asked him what the carers were like he said they were all very nice and so gentle (compared to me!!). He looked
forward to them coming in the mornings and always looked very smart when they left.
On the occasions I met them, I was struck by their genuine caring nature - always making sure he was warm when being washed and clearly explaining what they were going to do at every stage before doing it. They ensured his dignity was maintained at all times, and even though it sometimes took longer than the time originally allotted they never rushed him although it would have meant they would be a little late for their next appointment. They always took a genuine interest in him and didn't treat him like just another client.
I wouldn’t hesitate to recommend Pine Lodge Home Care to anyone!
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Review from Wendy B (Daughter of Client) published on 2 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot express enough of my gratitude to the management and staff that care for our mum and dad. It is always difficult when you are faced with making choices for the care of your parents, the kindness that the carers have shown and the amazing support we have had from them and the management. Thank
you.
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Review from Lynne H (Daughter of Client) published on 27 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Pine Lodge has provided an excellent service for my mum. Friendly, helpful staff in the office and the carers. All staff give good advise. Carers are patient, taking time to chat to mum. They show interest in her. Everyone is very professional in their job roles. The office has been brilliant in helping
me with advice on the best care for my mum. I cannot thank all the staff enough.
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Review from Joe S (Client) published on 27 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been under the care of Pine Lodge Home Care for some years and the excellent care has been maintained throughout. The carers are always well dressed which is a good indicator of the quality and standard of the carer. They carry out their duties effectively and regularly with humour. This makes
their visits very welcome and beneficial.
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Review from Shona H (Granddaughter of Client) published on 19 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and empathy shown from management to staff was above and beyond any expectations from a care company.
My family formed a close bond at the end of life care for my Grandma with all the staff that visited.
Not one complaint to make.
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Review from Dawn K (Granddaughter of Client) published on 18 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Gran was cared for with empathy and kindness.
All concerns were dealt with efficiently by management.
Carers were professional and caring and skilled and knowledgeable.
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Review from Keith H (Son of Client) published on 3 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Would recommend Pine Lodge for homecare over and over as they went over and above the care that was provided. Very pleased with all the staff who were so caring and sensitive to the needs of an old woman. Everything that could be done was carried out, efficiently and to a very high standard. Well done
to all staff and bosses.
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Overview of Review Score

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Apr 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (2)

Meet the Team (0)

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