Home Instead (Windsor, Runnymede & West Spelthorne)

It was such a relief to employ Home Instead to come to the rescue after my 89 year old Mother suddenly declined and I was overwhelmed with the responsibility of her care.

I found them to always be prompt, kind & caring, efficient and professional. My Mother was treated with dignity throughout all her visits and nothing was too much trouble. They always stayed their allotted time and sometimes when able stayed longer.

They slotted in with my Mums routine with ease helping my Mother get up, showering her, making her a cup of tea and giving her breakfast . They even put the washing on tided round and put the bin out.

They kept in close contact with me and through their app, I was updated with what they had done and how my Mother was feeling, after every call.

An excellent service

I went away for a short Mon to Fri break and had a live in carer from Home Instead to supervise and look after my husband, who has Alzheimer's disease.

I would recommend her and the Field Care Manager of Home Instead.

I hope to repeat the experience in the future.

Help on tasks as required, particularly dealing with 3 cats' trays and other tasks, e.g. watering plants. Helpers always on time. Jobs included emptying dishwasher and washing machine, and putting away/hanging to dry. No personal care, light house duties as I have a cleaner for those. I have no use of my right hand at the moment and stiffness of my arm and shoulder, so the tasks have been adjusted to those problems. No problems with service provided.

Homeinstead carers are reliable, consistently kind and truly caring. They take the time to get to know their clients. Dad looks forward to their visits and is very grateful for their professional delivery of care. As a family we would be lost without them!

I have been very happy with Home Instead. The carers are kind and punctual, and happy to carry out my requests. The kitchen is always left very clean.

The carers I have are very satisfactory and I couldn't wish for anything better.

Both my partner and I felt comfortable with the care professionals who came here and their support was invaluable in what could have been difficult circumstances. I can't thank them enough.

I am so pleased with the care and support given to my mum by Home Instead. The efficiency from the very start has been amazing both from the administration, management and carers alike. I would highly recommend them.

Very happy with the service we receive. The carers go out of their way to do anything we ask and point out anything they think needs attention. The carers are friendly, punctual, respectful and understanding.

Home Instead provided a great service for mum, initially assisting with personal hygiene and then quickly increasing to daily support, helping with dressing and breakfast. The care staff were always capable, caring and friendly. They were punctual and cover was quickly arranged for sickness and holiday. All appointments were reliably kept and contact maintained with family members. Mum enjoyed their services for several months which enabled her to live independently for a little longer.

Excellant friendly and caring local service, arranged at short notice, I instructed when recovering from a shoulder operation. A well managed service and spport team I have used in the past and would use happily again if required and recommend them.

Very professional company who have been efficient and helpful from day one. The app has been vey useful, I am able to follow visits made to my father - which is reassuring. His carer has remained the same which has resulted in a kind and trusting friendship for him. Also helping my mother with small domestic tasks as needed. Any queries which have arisen are quickly communicated and dealt with promptly.

For situations where your parents are not ready to go into a care home but need some interim support allowing them to remain at home and enjoy home comforts, I strongly recommend Home Instead.

My support has been excellent. I need physical help and I enjoy the variety of different carers. They are all supportive, empathetic, thorough and entertaining. I appreciate the office support that is availabe too.

Home Instead had supported our family over a number of years, enabling our father to remain at home, and now caring for our mother. The quality of care is excellent, with carers matched to fit with the client and family. They can be relied upon for support and advice when circumstances change.

Would recommend Home Instead. Staff pleasant, enjoyed our little chats with some of them. I found most of them very helpful.

The girls have all been wonderful in the way they've looked after me. They are marvellous.

I am grateful for the peace of mind that came from knowing my mother was in such capable hands. I would recommend their services to anyone looking for compassionate and reliable home carers.

We approached Home Instead to provide care for my father who has dementia and to support my mother with his care. Unfortunately, in the same week my mother fell and broke her shoulder meaning they both needed care. Home Instead very quickly stepped in and organised excellent care to help both of them. Several weeks on and we have been able to reduce the amount of daily visits as my mother's mobility has improved. We couldn't be happier with the care. All the staff are very caring, kind, patient and have a great attention to detail. Communication is also excellent. I wouldn't hesitate to recommend them.

I've been recommending Home Instead to friends who have asked about my husbands care company.