Bluebird Care North Hampshire & West Berkshire

17 Plantagenet House, Kingsclere Park, Basingstoke RG20 4SW
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9.7 68 Reviews
  • Bluebird Care North Hampshire & West Berkshire, Basingstoke
Bluebird Care North Hampshire & West Berkshire is a leading care at home and Live-In provider specialising in Dementia Care.

Bluebird Care has a dedicated Dementia Care Adviser which puts them in a unique position and further demonstrates their commitment to providing outstanding care to people with dementia. Bluebird's domiciliary care covers everything from a 30-minute visit to full live-in care which means that no matter your need or complexity, you can rest assured they can help.
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Care Provided by Bluebird Care North Hampshire & West Berkshire

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Wound Dressing
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £33.63 – £42.07
  • Weekly Live-in Care Fees: £1330 – £1610

This can vary depending on the type of care required

These prices are only a guideline, please contact Bluebird Care North Hampshire & West Berkshire to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Wendy O'Brien (Care Manager)

Bluebird Care North Hampshire & West Berkshire Reviews (68)

9.7

Bluebird Care North Hampshire & West Berkshire has a Review Score of 9.7 (9.652) out of 10, based on 20 reviews in the last 2 years.
Over all time Bluebird Care North Hampshire & West Berkshire has 68 reviews.

Overall Experience
  • 47
  • 16
  • 4
  • 1
  • 0
Date Published
  • 68
  • 6
  • 11
  • 20
  • 48
Reviewer Connection to Bluebird Care North Hampshire & West Berkshire
  • 25
  • 16
  • 9
  • 7
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 68, showing 1-20
Review from D S (Son of Client) published on 9 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We engaged Bluebird Care to support us in looking after our Father after he suffered a back injury. Our father is 94 years old and has been fiercely independent all his life. His recent injury meant that he could no longer continue to live independently, in particular requiring 24 hours care which my
sister and I could not provide. Bluebird responded extremely rapidly and sensitively. They visited us at home and helped us put together a suitable care package that has enabled our Father to stabilise and begin his recovery in his own home. The carers who have worked with him have all been very sensitive, caring, humorous and capable individuals and we couldn't be happier with the support they have provided us through this difficult period. Their support has been instrumental in the improvements we have seen in him this past month.
Reply from Wendy O'Brien, Care Manager at Bluebird Care North Hampshire & West Berkshire

Thank you for your review. Our team takes pride in providing an excellent customer experience, keeping people safe and happy in their home and we're glad you feel we did this well with sensitivity and care! We are so pleased Dad has improved over the last month. Thank you for choosing Bluebird Care. We wish you and your family all the very best.

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Review from Edward D (Client) published on 12 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The dementia advisor is very helpful and has come up with some good activity suggestions. She also provides general good all round advice based on her experience of working with other Dementia sufferers.
Reply from Wendy O'Brien, Care Manager at Bluebird Care North Hampshire & West Berkshire

Thank you for your review! We are so glad we could help support you in finding some appropriate activities that specifically matched your Mum's choices and favourite things to do, based on our Dementia Care Adviser's knowledge of your Mum over the last few years. It is just one aspect of our person-centred care service, and we hope she thoroughly enjoys whatever she decides to do!

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Review from N P (Son of Client) published on 29 July 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Found a very good permanent carer to meet the needs of my Dad. Varied experience leading up to the permanent placement but very happy with the care and attention he's now receiving. Good communication with care provider.
Reply from Wendy O'Brien, Care Manager at Bluebird Care North Hampshire & West Berkshire

Thank you for providing such a lovely review. It's great to hear the difference that Live-In Care is making to your dad. We are so pleased to see that you are extremely satisfied that Dad is treated with dignity. Please do not hesitate to contact the team if we can be of any further assistance.

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Review from Louise W (Daughter of Client) published on 10 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have found Bluebird care to be very efficient, consistent and well organised but overall the kindness and consideration the bluebird expert carers have shown my Mum has really improved her mental wellbeing and peace of mind. I love the app and the reassurance it gives me. I also appreciate that
my emails are answered and requests swiftly actioned and the flexibility and reliability of the service that Bluebird provides. Many thanks
Reply from Wendy O'Brien, Care Manager at Bluebird Care North Hampshire & West Berkshire

We are so pleased to hear that our carers are providing such kind and compassionate care to your mum. It's wonderful to know that her mental well-being has improved. We understand how important it is for family members to have peace of mind, so we are delighted the app enables you to have that. Thank you for taking the time to share your positive experience!

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Review from Veronica S (Sister of Client) published on 1 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother has Advanced Dementia and his condition has sadly deteriorated this year. Whilst my family
were very pleased with the excellent morning and night care Bluebird gave my brother, we came to realise that his needs were no longer going to be met by just a carer in the morning and one in the
evening. We explored the idea of "live-in" care for my brother as he was often up in the night turning on switches etc., and as we were asleep upstairs we had no knowledge of what my brother was doing downstairs. We discussed "live-in" care with the Bluebird Care Manager for live-in, and it was arranged for a lady to come just for two weeks respite care and we would see how we got on and hopefully it would improve my brother's quality of life.
After two weeks respite care for my brother, with the skilled carer, we seen a remarkable improvement in him. Walking improved; eating more & gaining strength. He had problems with his balance & with the carer's guidance, this improved.
Reply from Wendy O'Brien, Care Manager at Bluebird Care North Hampshire & West Berkshire

Thank you for your kind words and review. Caring for your brother is a pleasure, and we are delighted to hear that it brings you peace of mind, knowing he is well cared for and has shown such significant improvement in his mobility and overall health. We are glad live-in care is having such a positive effect on your brother and the wider family. It is a pleasure to provide ongoing care and support.

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Review from Nicola C (Daughter of Client) published on 29 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot recommend Bluebird carers highly enough. Everyone who came to the house to care for my father or who I spoke to on the phone was friendly, sympathetic and helpful.
I cannot fault the care he received from Bluebird care in the last weeks of his life and every carer was a pleasure to see. They
never seemed to be in a rush and checked on my Mum every visit as well.
Communication with the office was also very efficient and caring .
Reply from Tracey Webb, Care Manager at Bluebird Care North Hampshire & West Berkshire

Thank you so much for your lovely review. We are very pleased to hear that you feel Bluebird Care North Hampshire & West Berkshire provided the high level of care your father required when needed, and that we were able to alleviate some of the stress you experienced at the time. We wish you and your family all the very best.

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Review from James G (Son of Client) published on 31 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebird adapted to changing circumstances of both my parents, and identified suitably matched carers for their personalities. They maintained a good relationship throughout, both the visiting and live in carers, but also the office staff were responsive to all our feedback and changing circumstances
throughout.
Reply from Tracey Webb, Care Manager at Bluebird Care North Hampshire & West Berkshire

Thank you for your review. Our team takes pride in providing an excellent customer experience, keeping people safe and happy in their home and we're glad you feel we did this well! It was a pleasure taking care of your parents throughout their care journey. Thank you for choosing Bluebird Care.

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Review from Diane K (Niece of Client) published on 13 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Uncle had carers twice a day always found them very happy and helpful. They made his day always, office very helpful when you needed them.
Reply from Tracey Webb, Care Manager at Bluebird Care North Hampshire & West Berkshire

Thank you for your 5-star review. It has been an absolute pleasure caring for your uncle for the last three years, the care experts were very fond of him. We are very pleased that you were happy with the service you received.

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Review from Michelle C (Daughter of Client) published on 17 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The office team have been nothing but accommodating to my mother's changing needs, swiftly changing calls/times to try and make things easier. The care team are also wonderful, being kind, considerate, caring and also lifting Mum's spirits daily with a laugh or two.
Reply from Tracey Webb, Care Manager at Bluebird Care North Hampshire & West Berkshire

Thank you for your kind review. It is a pleasure to support your mum and it's wonderful to hear the care experts lift mum's spirits while maintaining their professionalism. Please do not hesitate to contact the team if we can be of any further assistance.

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Review from R J (Daughter of Client) published on 20 November 2024 Submitted via Website • Report
Overall Experience 3.0 out of 5
Our young carer is so bright and cheerful and mum enjoys walking the dog around the field with her when she comes each week to give dad a rest. The dementia adviser has been especially helpful and supportive to us as a family.
Reply from Tracey Webb, Care Manager at Bluebird Care North Hampshire & West Berkshire

Firstly, thank you for your review. We are so pleased your dad has benefited from the support of the care expert allowing him to rest. It's wonderful to hear that the services of the dementia care adviser have helped support you and your family.

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Review from Sheila P (Wife of Client) published on 31 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Carers come five nights weekly to help my husband at bedtime. They are unfailingly professional, cheerful and obliging. As with any profession, some are better than others but I couldn't fault any of them. Staff in the office are also helpful and an email elicits an invariably helpful response.
Reply from Tracey Webb, Care Manager at Bluebird Care North Hampshire & West Berkshire

Thank you so much for reviewing our service. We are delighted to hear that you have found it to be very professional. It's a pleasure caring for your husband, all our care experts enjoy visiting you both. Please do not hesitate to contact us if we can be of further assistance.

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Review from Susan C (Wife of Client) published on 31 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
When my husband came out of hospital in March 2024, he was put on palliative care and was only given a few days to live. He was so ill. He was attended to by the district nurses and charity nurses daily. He was also looked after by two Bluebird Care carers four times a day. I looked after him for the
rest of the time. It was amazingly hard work and I would not have been able to do it on my own. There were different carers on different shifts but they were all courteous, caring and gentle. He is so much more improved with the care he is receiving. They are all very friendly and include us in the conversations. We have grown to love them all now. Hubby is now doing so well with their help and we even look forward to seeing them now.
Reply from Kieran Rogan, Care Manager at Bluebird Care North Hampshire & West Berkshire

Thank you for your review, we appreciate your kind words. It is a pleasure supporting you in caring for your husband and wonderful to know he is improving. We take great pride in our care experts and the care they provide, so it is lovely to hear you look forward to seeing them. If we can be of any further help, please do not hesitate to contact the team.

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Review from Hilary S (Daughter of Client) published on 31 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebird Care has been able to adjust to the changing needs of my parents and provided excellent care throughout. My parents' live-in care support was very good and having a carer present all the time provided reassurance. We have been very happy with the care support.
Reply from Kieran Rogan, Care Manager at Bluebird Care North Hampshire & West Berkshire

Thank you for your review. It has been an absolute pleasure caring for your parents for the last three years, where they started with our domiciliary care service moving on to live-in care when they needed more support. Please pass on our best wishes to your parents and once again, thank you for your kind words.

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Review from T T (Daughter of Client) published on 15 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have used Bluebird Care for over a year now and the care they have given to our mum has been invaluable. Each of her carers is respectful of her needs and works hard to deliver her care plan in a way that suits her best and that she is comfortable with. We have been able to adapt and increase care
over this period and at every stage, Bluebird has worked with us to accommodate changing needs. This has helped us enormously to continue caring for our mum at home where she is happiest.
Reply from Kieran Rogan, Care Manager at Bluebird Care North Hampshire & West Berkshire

Thank you so much for rating us! Our team takes pride in providing an excellent customer experience, keeping your mum safe and happy in her home and we're glad you feel we do this well! We are always more than happy to assist, please do reach out to the team if we can help in any way. Take care!

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Review from S H (Daughter of Client) published on 26 June 2024 Submitted via Website • Report
Overall Experience 3.0 out of 5
Generally a very reliable service, but some inexperienced staff who seem confused without direction. There seems to be a desire to finish early rather than do a little extra, eg light housework. Extra training might help with cooking, not for all but for some of the carers.
Reply from Kieran Rogan, Care Manager at Bluebird Care North Hampshire & West Berkshire

Thank you so much for reviewing our service, we are delighted to hear that you have found the service to be very reliable. We pride ourselves on a well-managed and consistent service so your general feedback is heartening. At the same time, we take on board your comments about some less experienced staff who could benefit from additional training, particularly in cooking. This is an area we constantly review and so will incorporate your feedback into our service improvement plan.

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Review from Jean W (Daughter of Client) published on 24 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebird Care stepped in when my mother became unwell. Within a very short space of time, they had a full-time carer with my mother.
When a problem arose, one phone call and it was rectified immediately.
A really good service.
Reply from Kieran Rogan, Care Manager at Bluebird Care North Hampshire & West Berkshire

Thank you for your review. We are so pleased we could help Mum when she needed some extra support. It's wonderful to see her back on her feet and as independent as ever!

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Review from Guy R (Son of Client) published on 24 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad's care needs have increased due to the progression of the dementia. I had no hesitation, following consultation with the GP, to opt for live-in care in November 2023. We decided to remain with Bluebird Care as they had provided the care for my dad ever since his diagnosis over seven years ago.
This care has been excellent throughout this time and the exceptionally high standards have continued with the live-in care. I have total peace of mind that my dad has the best and most appropriate care for his needs being provided by Bluebird Care 24/7. My dad now has a much better quality of life, his dietary, personal hygiene and medical needs are taken care of plus he now has opportunities to visit places outside his home more frequently accompanied by the carers. I have seen a marked improvement in his well-being and happiness as a result of having the care package in place, he now has company throughout the day and no longer feels lonely.
Reply from Kieran Rogan, Care Manager at Bluebird Care North Hampshire & West Berkshire

Thank you for your review, it means a lot to us. It is a pleasure looking after Dad, he is definitely a character and is really flourishing with his live-in care expert. We receive lovely photos of them out visiting places from his past, evoking wonderful memories. Please do not hesitate to contact us if we can be of further assistance.

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Review from Angela B (Daughter of Client) published on 21 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care we receive for our mum has been brilliant. It helps to give us peace of mind knowing that Mum is well looked after each call and if there are any concerns we can get in touch with the office to make any relevant changes to the care plan.
Reply from Kieran Rogan, Care Manager at Bluebird Care North Hampshire & West Berkshire

Thank you for your kind words and review. Caring for Mum is a pleasure, and we are pleased to hear it gives you peace of mind knowing she is well cared for.

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Review from Lydia G (Client) published on 21 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The service has been really good, and I’m so grateful! Always very punctual and helpful with all aspects of my routine while getting up/getting back to bed, and very kind staff! I would be happy to use this company again!
Reply from Kieran Rogan, Interim Care Manager at Bluebird Care North Hampshire & West Berkshire

Dear Lydia, thank you for taking the time to provide helpful feedback. We are pleased we were able to support you during your time at Oaksey House. We would be delighted to support you in the future for any return visit you may make. Wishing you a very Happy Christmas.

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Review from G B (Son of Client) published on 24 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother used Bluebird Care for several years. I was always very pleased with their service, particularly the ability to view the carers' daily logs online.
The carers always treated my mother with respect. Some carers were clearly more persuasive in being able to get my mother washed and dressed,
but all the carers treated her with respect.
Reply from Kieran Rogan, Interim Care Manager at Bluebird Care North Hampshire & West Berkshire

Many thanks for your review and your very kind words. It has been an absolute pleasure working with you and providing care and support to Mum. We hope Mum is recovering well and settling into residential care, Mum will be very much missed by all.

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Current Review Score: 9.7 (9.652)

Overview of Review Score

The Review Score of 9.7 (9.652) out of 10 for Bluebird Care North Hampshire & West Berkshire is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.652 for Bluebird Care North Hampshire & West Berkshire is calculated as follows: ( (87 Excellents x 5) + (17 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 115 Ratings = 4.652
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care North Hampshire & West Berkshire is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Jan 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (2)

Meet the Team (4)

Wendy

Wendy O'Brien

Job Title: Registered Care Manager

Registered Care Manager

Kirsty

Kirsty Sawyer

Job Title: Customer Consultant Joined: 2024

Kirsty has worked in care for the last 8 years with experience in nursing, residential care and also dementia care. Kirsty has worked as a care team leader and also as a team leader of an activities team. Providing outstanding care to give customers independence as much as possible is at the heart of Kirsty's care for others.

Fay

Fay Syms

Job Title: Customer Supervisor Joined: 2025

Customer Supervisor

Tamsin

Tamsin Hudson

Job Title: Dementia Care Adviser Joined: 2023

Tamsin’s career moved into Dementia Healthcare in 2017 after gaining an NVQ3 in Dementia Care studies during the pandemic lockdowns, in her previous role as a Dementia Adviser in Oxfordshire.  Before this, she had worked for many years as a CIPD-qualified Human Resources Generalist, working in Education/Care settings. Tamsin has always been a people-focussed person so the move into person-centred Dementia Care has been a natural progression as well as somewhat of a passion. Tamsin is delighted to be able to continue using her specialist experience, skills and dementia knowledge, with our customers affected by dementia.  She sees supporting and advising their family members as an extremely important side of her role in this new position with Bluebird Care in West Berkshire and North Hampshire.

Frequently Asked Questions about Bluebird Care North Hampshire & West Berkshire

What Type of Services does Bluebird Care North Hampshire & West Berkshire offer?

Bluebird Care North Hampshire & West Berkshire offers Home Care.

How many Carers does Bluebird Care North Hampshire & West Berkshire employ?

Bluebird Care North Hampshire & West Berkshire employs 100 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care North Hampshire & West Berkshire to verify any information. View our terms and conditions. Bluebird Care North Hampshire & West Berkshire has an Enhanced Service - more info.