Bluebird Care North Hampshire & West Berkshire

17 Plantagenet House, Kingsclere Park, Basingstoke RG20 4SW
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9.7 69 Reviews
  • Bluebird Care North Hampshire & West Berkshire, Basingstoke
Bluebird Care North Hampshire & West Berkshire is a leading care at home and Live-In provider specialising in Dementia Care.

Bluebird Care has a dedicated Dementia Care Adviser, which puts them in a unique position and further demonstrates their commitment to providing outstanding care to people with dementia. Bluebird's domiciliary care covers everything from a 30-minute visit to full live-in care which means that no matter your need or complexity, you can rest assured they can help.
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Care Provided by Bluebird Care North Hampshire & West Berkshire

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Wound Dressing
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £33.63 – £42.07
  • Weekly Live-in Care Fees: £1330 – £1610

This can vary depending on the type of care required

These prices are only a guideline, please contact Bluebird Care North Hampshire & West Berkshire to find out the exact price for your requirements.

Contact Bluebird Care North Hampshire & West Berkshire to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Bluebird Care North Hampshire & West Berkshire to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Wendy O'Brien (Care Manager)

Bluebird Care North Hampshire & West Berkshire Reviews (69)

9.7

Bluebird Care North Hampshire & West Berkshire has a Review Score of 9.7 (9.678) out of 10, based on 20 reviews in the last 2 years.
Over all time Bluebird Care North Hampshire & West Berkshire has 69 reviews.

Overall Experience
  • 48
  • 16
  • 4
  • 1
  • 0
Date Published
  • 69
  • 6
  • 10
  • 20
  • 49
Reviewer Connection to Bluebird Care North Hampshire & West Berkshire
  • 25
  • 16
  • 9
  • 7
  • 3
  • 2
  • 2
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  • 1
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  • 1
Total of 69, showing 41-60
Review from Ann F (Wife of Client) published on 7 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We received friendly, cheerful, effective and efficient support in a very challenging situation. We felt the carer performed above and beyond his duty on every visit. The Bluebird team helped me through my situation admirably.
Reply from Jady Starr, Registered Care Manager at Bluebird Care North Hampshire & West Berkshire
Ann, thank you for your lovely review. We are very pleased that we were able to deliver the care that you required during your difficult time. Bluebird Care always strive to deliver a very high…read more
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Review from Sharon W (Daughter of Client) published on 8 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dealings with Bluebird have far exceeded my expectations. The staff I have dealt with are professional, knowledgeable, and clearly very caring. Also, they have made some very useful suggestions to help us. I was concerned that my mother would not be pleased about having help... in fact, she is delighted
with the lovely ladies who were sent to us, and she cannot wait for the next visit... we cannot praise them enough.
Reply from Jady Starr, Registered Care Manager at Bluebird Care North Hampshire & West Berkshire
Sharon, thank you so much for your lovely review. We are so pleased your mother looks forward to visits; it's a pleasure providing ongoing care and support for her.
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Review from P P (Daughter of Client) published on 8 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have had such a positive experience with Bluebird care following my mother's hip break. An amazing reliable service, they provided excellent adaptable well-motivated carers. All have been absolutely lovely. The whole team have been so pleasant and responsive to our little idiosyncrasies. I can't
praise them all enough. They would be my first port of call if we needed care in the future.
Reply from Jady Starr, Registered Care Manager at Bluebird Care North Hampshire & West Berkshire
Thank you for your kind words. We are so pleased that you were happy with the care provided, and of course, if you need any help in the future, please do not hesitate to contact us.
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Review from F H (Client) published on 8 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have had care services for the last 15-years or more. At first, I needed care, but when I came to Bluebird, I found them to be helpful and supportive as my situation changed, as it tends to do with MS. The staff are well trained and competent.
Reply from Jady Starr, Registered Care Manager at Bluebird Care North Hampshire & West Berkshire
Flick, thank you for your lovely review. It has been a pleasure supporting you over the last 15-years. We are so pleased you find the care assistants well trained and supportive.
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Review from Maureen M (Daughter of Client) published on 18 May 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
The carers were caring and interested in my mum, their notes on the app were very helpful and it was great to have access to them as and when we wanted.
Particularly impressed with one carer who took the time to stay late after my mum had been taken to hospital so I could speak to someone face to
face about how she was found - that meant so much - thank you.
Reply from Jady Starr, Registered Care Manager at Bluebird Care North Hampshire & West Berkshire
Maureen, thank you so much for your kind words. We are very pleased that you found our App very useful to keep up to date with mums care. Our care assistants always aim to support our customers and…read more
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Review from Kim (Daughter of Client) published on 23 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are very happy with the ladies who come in each evening to help Mum with her personal care. They are all kind and efficient and really care for Mum. On a couple of occasions, they have arrived early but normally they arrive within 10 minutes of their start time and have never missed a visit. I’m
contacted regularly by email from the office to check that everything is ok or to ask me for more toiletries etc. Their daily visits really have given me back my evenings with my family.
Reply from Jady Starr, Registered Care Manager at Bluebird Care North Hampshire & West Berkshire
Kim, thank you so much for your lovely review and kind words. We are glad that you are kept up to date by the office team and you are happy with the care we provide to your mother. We always aim to…read more
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Review from Jeremy B (Son of Client) published on 9 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
With my father having had an operation and these strange lockdown Covid-19 times, it has been so useful to have Bluebird Care North Hampshire & West Berkshire available to check in on him after his return home from the hospital. We live one and a half hours away and were unable to provide the care required
for such a prolonged post-op period. This was where Bluebird Care North Hampshire & West Berkshire came to the rescue, they were able to start his care swiftly and were highly amenable to any changes in timings or number of daily visits we wanted to make. They also suggested a nighttime visit, despite me being there as this gave me a much-needed chance to have a period of unbroken sleep. The carers were always courteous, kind and understanding. The office staff were similarly kind, just what was needed in a stressful time. We send our grateful thanks for all you did.
Reply from Jady Starr, Registered Care Manager at Bluebird Care North Hampshire & West Berkshire
Jeremy, thank you so much for your lovely review. We are very glad that you feel Bluebird Care North Hampshire & West Berkshire provided the high level of care that you required for your father when…read more
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Review from Heather S (Daughter of Client) published on 17 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
It has been an extremely stressful and anxious time with all the restrictions due to Covid and not being able to visit and support my parents. My father has also been recovering from a hospital appointment which has been difficult. Thank you very much to the Bluebird office and caring staff for all
their help which has been invaluable.
Reply from Jady Starr, Registered Care Manager at Bluebird Care North Hampshire & West Berkshire
Hi Heather,
Thank you for your review. We agree this past year has been a stressful time for all and has been very difficult not being able to see our families. We are glad that we have been able to…read more
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Review from B S (Client) published on 29 December 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very satisfied with the care provided.
Reply from Jady Starr, Registered Care Manager at Bluebird Care North Hampshire & West Berkshire
Many thanks for completing this review for our home care service based near Basingstoke, North Hampshire, and for your very kind words they are very much appreciated. It is a pleasure to provide…read more
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Review from Dawn E (Niece of Client) published on 17 December 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The rare visits that my aunt receives have been very good to date and it is reassuring for me to know she is having regular visits.
Reply from Sara Pyke, Customer Supervisor at Bluebird Care North Hampshire & West Berkshire
Many thanks for completing this review for our home care service based near Basingstoke, North Hampshire and for your very kind words, they are very much appreciated. It has been a pleasure providing…read more
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Review from Rosamund S (Client) published on 10 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My carer is kind and courteous and willing to help in every way.
Reply from Jady Starr, Registered Care Manager at Bluebird Care North Hampshire & West Berkshire
Hi Rosamund, we are very pleased that you are happy with the care you receive from us. Here at Bluebird Care our customers are very important to us and we aim to deliver the best care possible and we…read more
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Review from T O (Client) assisted by family/friend published on 3 November 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good care provided by lady carers. They are very friendly and cheerful as they work. Pleased that we now have lady carers after requesting this. It has taken a while! Thank you.
Reply from Jady Starr, Registered Care Manager at Bluebird Care North Hampshire & West Berkshire
Many thanks for completing the review for our home care service based near Basingstoke, North Hampshire and for your very kind words; they are very much appreciated. It is a pleasure providing care…read more
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Review from Jane R (Wife of Client) published on 6 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Bluebird carers have exceeded our expectations. They are without exception, reliable, warm, kind and caring. They are also at pains to sort out any issues or problems as quickly as possible.
Reply from Jady Starr, Registered Care Manager at Bluebird Care North Hampshire & West Berkshire
Many thanks for completing this review for our home care service based near Basingstoke in North Hampshire and for your very kind words; they are very much appreciated. It has been a pleasure…read more
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Review from Jo B (Client) published on 21 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I need support for my shower and encouragement to exercise, both of these things help; are important to my wellbeing as a person who lives alone.
Reply from Jady Starr, Registered Care Manager at Bluebird Care North Hampshire & West Berkshire
Many thanks for completing this review for our home care service based near Basingstoke, North Hampshire and for your very kind words. It has been a pleasure to support you following your accident…read more
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Review from Grace T (Wife of Client) published on 17 September 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
We are very happy with the care that my husband receives. The carers are all well trained and professional. They are friendly and polite and very caring. My husband always enjoys a good conversation with them as this brightens up his day. During lockdown, when we couldn’t see anyone it was lovely to
have a carer coming in each morning for my husband to talk to.
Reply from Jady Starr, Registered Care Manager at Bluebird Care North Hampshire & West Berkshire
Thank you for your kind review. I am very pleased that you and your husband are very happy with the care you are receiving. I understand that the lockdown was a particularly difficult time for…read more
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Review from Ian M (Power of Attorney of Client) published on 4 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have found Bluebird to be quite exceptional in the quality of the care that they offer. They really care for and look after the client. Nothing is too much trouble. The management is very responsive and always sympathetic and understanding of the client's needs 24hrs a day throughout the year.
Reply from Jady Starr, Registered Care Manager at Bluebird Care North Hampshire & West Berkshire
Many thanks for completing this review for our home care service based near Basingstoke, North Hampshire and for your very kind words. He is such a wonderful man to provide care and support for. We…read more
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Review from J A (Daughter of Client) published on 5 August 2020 Submitted via Website • Report
Overall Experience 3.0 out of 5
The team try to meet the family's requirements to be the best of their ability. Regular visits are made by Bluebird to the house to ensure a smooth transition has been made, and all parties are happy with the situation.
Reply from Jady Starr, Registered Care Manager at Bluebird Care North Hampshire & West Berkshire
Many thanks for completing this review for our home care service based near Basingstoke, North Hampshire and for your very kind words. Although when we first met Dad, he was very reluctant to receive…read more
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Review from Linda S (Daughter of Client) published on 5 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been having Bluebird Care for over 5-years. Carers are always competent and professional. My dad enjoys seeing them daily. The office staff are easy to deal with and always sort out any problems quickly and efficiently.
Reply from Jady Starr, Registered Care Manager at Bluebird Care North Hampshire & West Berkshire
Many thanks for completing this review for our home care service based near Basingstoke, North Hampshire. Dad is such a character, and its always good to see him at all the customer events that we…read more
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Review from Fran J (Daughter of Client) published on 3 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is the first time we have used a care provider and are currently on the minimum package - one 30 minute call per day. Mum has settled very well with the visits and is getting to know members of the team - it helps to see some regular faces each week. Carers are punctual, professional and friendly.
Likewise, office staff have been available and helpful when we have had any questions regarding the service. The app is a really useful tool to keep track of visits and any relevant comments.
Reply from Jady Starr, Registered Care Manager at Bluebird Care North Hampshire & West Berkshire
Many thanks for completing this review for our home care service based near Basingstoke, North Hampshire and for your very kind words. Mum was reluctant to receive care and support at home initially…read more
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Review from Caroline C (Daughter of Client) published on 1 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
You have been very kind and helpful to my mother. Issues have been sorted out quickly with understanding.
Reply from Jady Starr, Registered Care Manager at Bluebird Care North Hampshire & West Berkshire
Thank you for this very kind review of our home care service. We are delighted that you find the care and support at home we provide for your mother very helpful. We are so pleased with your comment…read more
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Current Review Score: 9.7 (9.678)

Overview of Review Score

The Review Score of 9.7 (9.678) out of 10 for Bluebird Care North Hampshire & West Berkshire is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.678 for Bluebird Care North Hampshire & West Berkshire is calculated as follows: ( (89 Excellents x 5) + (16 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 115 Ratings = 4.678
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care North Hampshire & West Berkshire is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Jan 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (2)

Meet the Team (4)

Wendy

Wendy O'Brien

Job Title: Registered Care Manager

Registered Care Manager

Kirsty

Kirsty Sawyer

Job Title: Customer Consultant Joined: 2024

Kirsty has worked in care for the last 8 years with experience in nursing, residential care and also dementia care. Kirsty has worked as a care team leader and also as a team leader of an activities team. Providing outstanding care to give customers independence as much as possible is at the heart of Kirsty's care for others.

Fay

Fay Syms

Job Title: Customer Supervisor Joined: 2025

Customer Supervisor

Tamsin

Tamsin Hudson

Job Title: Dementia Care Adviser Joined: 2023

Tamsin’s career moved into Dementia Healthcare in 2017 after gaining an NVQ3 in Dementia Care studies during the pandemic lockdowns, in her previous role as a Dementia Adviser in Oxfordshire.  Before this, she had worked for many years as a CIPD-qualified Human Resources Generalist, working in Education/Care settings. Tamsin has always been a people-focussed person so the move into person-centred Dementia Care has been a natural progression as well as somewhat of a passion. Tamsin is delighted to be able to continue using her specialist experience, skills and dementia knowledge, with our customers affected by dementia.  She sees supporting and advising their family members as an extremely important side of her role in this new position with Bluebird Care in West Berkshire and North Hampshire.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care North Hampshire & West Berkshire to verify any information. View our terms and conditions. Bluebird Care North Hampshire & West Berkshire has an Enhanced Service - more info.