Bluebird Care North Hampshire & West Berkshire

A really good service.

My dad's care needs have increased due to the progression of the dementia. I had no hesitation, following consultation with the GP, to opt for live-in care in November 2023. We decided to remain with Bluebird Care as they had provided the care for my dad ever since his diagnosis over seven years ago. This care has been excellent throughout this time and the exceptionally high standards have continued with the live-in care. I have total peace of mind that my dad has the best and most appropriate care for his needs being provided by Bluebird Care 24/7. My dad now has a much better quality of life, his dietary, personal hygiene and medical needs are taken care of plus he now has opportunities to visit places outside his home more frequently accompanied by the carers. I have seen a marked improvement in his well-being and happiness as a result of having the care package in place, he now has company throughout the day and no longer feels lonely.

The care we receive for our mum has been brilliant. It helps to give us peace of mind knowing that Mum is well looked after each call and if there are any concerns we can get in touch with the office to make any relevant changes to the care plan.

The service has been really good, and I’m so grateful! Always very punctual and helpful with all aspects of my routine while getting up/getting back to bed, and very kind staff! I would be happy to use this company again!

The carers always treated my mother with respect. Some carers were clearly more persuasive in being able to get my mother washed and dressed, but all the carers treated her with respect.

We had been a client of Bluebird for a number of years, using both domiciliary and live-in care for my 90-year-old mother-in-law. We have been very pleased with the care team, both the carers and the managers. The only concern we had was that most of the carers do not have UK driving licences and living in a rural area have had to organise transport on the few occasions it has been needed. Continuity has been pretty good with the odd exception which is to be expected. Due to a change of circumstances we needed to change our relationship with Bluebird which was handled professionally and compassionately by the management team. I would have no hesitation in recommending Bluebird.

All my carers could not have been more ‘caring’, always mindful of my dignity and need to do as much as I could. I will be forever grateful to them all for all the help in the many ways they gave me.

Attention to detailed care is exemplary with a willingness to go above and beyond.

When the care first started it was excellent - we were advised that carers were salaried and therefore we would always have the same three carers except for holidays and sickness. This was perfect as my father had dementia and my mother had anxiety. The continuity was just what was required and both parents developed relationships with the carers. Unfortunately, this did not continue and suddenly it was a different carer every time. This distressed both parents and instead of lighting my load made more work for me. The service continued to deteriorate - even sending carers who couldn’t drive - on a day my father went to daycare. I was considering live-in as my father was becoming more demanding but felt I could not trust the service. I gave notice as felt I could deliver a better service myself. I can’t rate the staff correctly as the first three were exceptions but the rest weren’t able to develop relationships due to constant change.

I take great confidence from knowing Mum is being well cared for.

My considered choice of care agency and I could not be more pleased having experienced the dire alternative. I am provided with a very high standard of personal care and rehabilitation support, reliably and skillfully endowed as a fully integrated service by an experienced business model. All my care and daily living needs are looked after, washing, dressing, food preparation and laundry as well as full proficiency in transfer methods and with learned knowledge of skincare and all aspects of safety together with prescribed medicine handling and administration. All my carers are charming and intuitive, ready to share a smile in light-hearted interaction. Quality and humanity are at the heart of Bluebird Care provision and I am delighted with my own choice of care agency and Bluebird Care will map a care plan that will suit you and your exact needs. Bluebird Care has a superb administration and office set-up that is there for you.

Sometimes my sister doesn’t understand staff as they are from different countries. With time this has improved as she has become accustomed to them. We are all happy with the care provided as it’s constant and we’re never let down.

My father is in his early 90s and has terminal cancer which has severely restricted his ability to get out and compromised his day-to-day life. He relies very heavily on his carer to prepare meals, deal with his medication and his general movement around the house. The Bluebird Care carer, who is live-in, has been nothing less than excellent and supported my father at all times. He is monitored daily and his notes are available online for me to check. I would recommend Bluebird Care.

The office staff do their best to meet any requests and in general, keep us informed of any last-minute changes in care provision.

It’s hard accepting strangers coming into your home but my mum has adapted well because she has been well looked after.

The staff make her feel better and has now accepted that at 90 years she deserves the extra support and the knowledge that if she falls she won't be on the floor for days.

The care company is definitely the best in my area. Would highly recommend them. Management has been wonderful and always supportive when you need them at the end of the phone.

Occasional issues with invoices were resolved. A big issue with increasing fees though, they keep going up and up, to the point of cancelling all bank holiday calls. I'm told most of the increases go to the carers, which is good, but nonetheless, 10% increases every year for three years do add up!

Care provided is of excellent standards; they have dignity and respect, good rapport, maintain continuity, and implement independence as far as possible to enable the person to be independent themselves. When you need to contact the company, they have clear communication, are professional, have a good understanding, and are very supportive. Would recommend Bluebird Care.

My nonagenarian aunt’s mobility has become increasingly compromised over the last 12 months and it is only with the support of her Bluebird carers that she has been able to remain in her home environment. As she is now housebound, my aunt relies on her carers to prepare her meals and provide support with personal hygiene; and, as a valuable side effect, the social interaction with her friendly carers is stimulating for her. As my aunt’s closest relation, but living some 60 miles away, Bluebird Care provides me with reassurance that her ongoing health and well-being is monitored daily - which I can check on the online care notes. Most of the staff are good, some are excellent.