Bluebird Care North Hampshire & West Berkshire

17 Plantagenet House, Kingsclere Park, Basingstoke RG20 4SW
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9.6 67 Reviews
  • Bluebird Care North Hampshire & West Berkshire, Basingstoke
Bluebird Care North Hampshire & West Berkshire is a leading care at home and Live-In provider specialising in Dementia Care.

Bluebird Care has a dedicated Dementia Care Adviser which puts them in a unique position and further demonstrates their commitment to providing outstanding care to people with dementia. Bluebird's domiciliary care covers everything from a 30-minute visit to full live-in care which means that no matter your need or complexity, you can rest assured they can help.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £30.85

This can vary depending on the type of care required

These prices are only a guideline, please contact Bluebird Care North Hampshire & West Berkshire to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Wendy O'Brien (Care Manager)

Bluebird Care North Hampshire & West Berkshire Reviews (67)

Total of 67, showing 21-40
9.6

Bluebird Care North Hampshire & West Berkshire has a Review Score of 9.6 (9.563) out of 10, based on 25 reviews in the last 2 years. Over all time Bluebird Care North Hampshire & West Berkshire has 67 reviews.

Overall Experience

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  • 4
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Date Published

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Review from Carol J (Client) published on 28 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very ill at ease when I first realised that I needed help in my day to day living due to a serious accident. I am ashamed to say I fought against it for ages causing some trouble for my family and for the carer who was gracious throughout.
All my carers could not have been more ‘caring’, always
mindful of my dignity and need to do as much as I could. I will be forever grateful to them all for all the help in the many ways they gave me.

Reply from Kieran Rogan, Interim Care Manager at Bluebird Care North Hampshire & West Berkshire

Many thanks for your positive response and thanks sent to all of our team, it has been a pleasure putting care and support in place for you at a very difficult time. It was no trouble at all and your reluctance was totally understandable, we have complete empathy for you, your husband suffering from mild dementia and your daughter whom we know was unable to support you daily with starting her new teaching career. We are always here for you in the future to provide care and support or even advice.

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Review from Clive S (Husband of Client) published on 20 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care North Hampshire & West Berkshire are the fifth Care Agency we have had since my wife had a stroke in 2017. All the other Agencies have handed back the package to Hampshire for one reason or another. I can honestly say that Bluebird are by far and away the best we have had and we hope that
long may this continue.
Attention to detailed care is exemplary with a willingness to go above and beyond.

Reply from Kieran Rogan, Interim Care Manager at Bluebird Care North Hampshire & West Berkshire

Many thanks for your positive review and kind words, this is very much appreciated by all at Bluebird Care. It has been an absolute pleasure providing care and support for the last year and the care assistants have managed to build a special professional bond. Here is to many more years to come with the reassurance we will always aim to go above and beyond.

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Review from C G (Daughter of Client) published on 14 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

When the care first started it was excellent - we were advised that carers were salaried and therefore we would always have the same three carers except for holidays and sickness. This was perfect as my father had dementia and my mother had anxiety. The continuity was just what was required and both
parents developed relationships with the carers. Unfortunately, this did not continue and suddenly it was a different carer every time. This distressed both parents and instead of lighting my load made more work for me. The service continued to deteriorate - even sending carers who couldn’t drive - on a day my father went to daycare. I was considering live-in as my father was becoming more demanding but felt I could not trust the service. I gave notice as felt I could deliver a better service myself. I can’t rate the staff correctly as the first three were exceptions but the rest weren’t able to develop relationships due to constant change.

Reply from Kieran Rogan, Interim Care Manager at Bluebird Care North Hampshire & West Berkshire

Thank you for completing a review. We take feedback seriously and use it to improve the quality of care that we deliver.
You were kind enough to provide a glowing compliment about our service previously which reflected your positive experience. We are sorry that we were not able to maintain this.
We have reviewed the service we provided to you; 194 visits, of which 169 (87%) by 4 key care staff. The remaining 25 were delivered by 8 others. This number is higher than we would like and reflects the challenges we had in the spring and early summer. Whilst we feel that this is still a good service, it falls short of the outstanding target we aim for.
The non-driver was part of the core team. On the day you refer to, we were unaware that a driver was required. We apologise for this error but we are happy we were able to send another key Care Assistant and arrived at the day centre on time.
We hope your planned move away from the area goes well and you find care that suits your needs.

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Review from R T (Daughter of Client) published on 13 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been cared for by a live-in carer for nearly two years with twice-daily domiciliary care added more recently. The carers from Bluebird Care have, almost without exception, been caring, kind and proficient.
Office staff are polite and usually return calls in a timely fashion. They always do
their best to resolve problems once they have understood the issue.
I take great confidence from knowing Mum is being well cared for.

Reply from Kieran Rogan, Interim Care Manager at Bluebird Care North Hampshire & West Berkshire

Many thanks for your review and kind words, we all appreciate it very much. Mum is a pleasure to provide care for with a very supportive family who have always worked closely alongside the team. Best wishes and hope Mum is settling in well to her new home setting.

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Review from Peter A (Client) published on 6 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My considered choice of care agency and I could not be more pleased having experienced the dire alternative. I am provided with a very high standard of personal care and rehabilitation support, reliably and skillfully endowed as a fully integrated service by an experienced business model. All my care
and daily living needs are looked after, washing, dressing, food preparation and laundry as well as full proficiency in transfer methods and with learned knowledge of skincare and all aspects of safety together with prescribed medicine handling and administration. All my carers are charming and intuitive, ready to share a smile in light-hearted interaction. Quality and humanity are at the heart of Bluebird Care provision and I am delighted with my own choice of care agency and Bluebird Care will map a care plan that will suit you and your exact needs. Bluebird Care has a superb administration and office set-up that is there for you.

Reply from Kieran Rogan, Interim Care Manager at Bluebird Care North Hampshire & West Berkshire

It is with great pleasure that we were able to meet with you yourself, although in difficult circumstances, to discuss all your care and support needs and also giving the reassurance needed following this to ensure you received an alternative experience. Thank you so much for your kind words of appreciation and admiration for our fully integrated and experienced care and administration teams. We will always ensure your person-centred care plan is up to date and that all care and support needs are met and look forward to working with you for many more years to come, especially with the rapport you have already built with the team.

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Review from J B (Sister of Client) published on 7 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Not sure of exact date. Outcome of the review was good as there were many issues to be resolved.
Times of care were changed to enable the client to have food before going to bed.
Sometimes my sister doesn’t understand staff as they are from different countries. With time this has improved as she has
become accustomed to them. We are all happy with the care provided as it’s constant and we’re never let down.

Reply from Kelly Westwood, Care Manager at Bluebird Care North Hampshire & West Berkshire

Many thanks for your positive review, it has been a pleasure working with yourself and your sister for the last five years with many, many laughs along the way. We are delighted things have improved and looking forward to providing care and support for many more years to come. If we can assist with anything else please do not hesitate in contacting the team, we would be more than happy to help.

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Review from Adrian A (Son of Client) published on 2 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is in his early 90s and has terminal cancer which has severely restricted his ability to get out and compromised his day-to-day life. He relies very heavily on his carer to prepare meals, deal with his medication and his general movement around the house. The Bluebird Care carer, who is live-in,
has been nothing less than excellent and supported my father at all times. He is monitored daily and his notes are available online for me to check. I would recommend Bluebird Care.

Reply from Kelly Westwood, Care Manager at Bluebird Care North Hampshire & West Berkshire

Many thanks for your review about our live-in service, it is a pleasure to work with you both and support Dad along his care journey. It is wonderful that our care assistant has met your expectations and more and it is a pleasure working with you both ensuring the right care and support is in place.

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Review from Irene C (Wife of Client) published on 2 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, Bluebird Care offer one of the better services in the care industry.
The carers are excellent, hard-working and diligent. They are always professional and offer support where it is needed. They are always polite and respectful.
The office staff do their best to meet any requests and in general,
keep us informed of any last-minute changes in care provision.

Reply from Kelly Westwood, Care Manager at Bluebird Care North Hampshire & West Berkshire

We remember visiting you both when your husband was in respite really keen to come home in February 2016. Many thanks for your positive review, the care assistants have built an amazing rapport with you both over the past 7 years and look forward to many more.

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Review from A B (Daughter of Client) published on 2 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

First-class service. The carers are really good with my mum and treat her with respect and kindness.
It’s hard accepting strangers coming into your home but my mum has adapted well because she has been well looked after.

Reply from Kelly Westwood, Care Manager at Bluebird Care North Hampshire & West Berkshire

Many thanks for your positive review, it is a huge decision in accepting people into the home that are unknown to provide care and support. Mum has done extremely well accepting this and it has been a pleasure working with you all and we look forward to many more years.

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Review from R S (Daughter of Client) published on 2 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Bluebird Care excellent. They are patient with Mother and always report back to me regarding any concerns. Initially, Mother did not want carers but as I am disabled, awaiting major surgery which puts me unable to help, everything will be left for my sister who works full-time and struggles
having to visit every day.
It gives us the security of knowing she is alright and had someone to chat to.
The staff make her feel better and has now accepted that at 90 years she deserves the extra support and the knowledge that if she falls she won't be on the floor for days.

Reply from Kelly Westwood, Care Manager at Bluebird Care North Hampshire & West Berkshire

Many thanks for your positive review and feedback it has been a pleasure providing care and support for Mum, we hope your operation goes well and we will always be here to support you all. It is lovely to see Mum now accepting the support as previously very reluctant, if there is anything else we can do please do not hesitate in contacting the team.

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Review from Tina M (Next of Kin) published on 2 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers and management in my opinion are the best around by far. Very caring and very professional.
The care company is definitely the best in my area. Would highly recommend them. Management has been wonderful and always supportive when you need them at the end of the phone.

Reply from Kelly Westwood, Care Manager at Bluebird Care North Hampshire & West Berkshire

Many thanks for your positive review it has been a pleasure working alongside you to build a very person-centred care plan. We look forward to many more years to come especially with the laughs and stories.

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Review from A D (Wife of Client) published on 31 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Reliable team of carers, mostly on time. They have learnt the ropes quite quickly. Pleasant and efficient staff. Much less absence and changing of care calls.
Occasional issues with invoices were resolved. A big issue with increasing fees though, they keep going up and up, to the point of cancelling
all bank holiday calls. I'm told most of the increases go to the carers, which is good, but nonetheless, 10% increases every year for three years do add up!

Reply from Kelly Westwood, Care Manager at Bluebird Care North Hampshire & West Berkshire

Thank you for taking the time to submit a review, it is much appreciated, particularly the lovely comments about our care staff. We do understand that increasing fees are a concern, however, as you point out our charge rate increases have almost exclusively been invested in recruitment and retention, specifically in pay and benefits so that we can provide the more consistent service you refer to with less absence and changing of calls. We are glad this is having a positive effect.

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Review from Katie W (Niece of Client) published on 26 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care provided is of excellent standards; they have dignity and respect, good rapport, maintain continuity, and implement independence as far as possible to enable the person to be independent themselves. When you need to contact the company, they have clear communication, are professional, have a good
understanding, and are very supportive. Would recommend Bluebird Care.

Reply from Kelly Westwood, Care Manager at Bluebird Care North Hampshire & West Berkshire

Many thanks for your wonderful review; this means a lot to us. It has been a pleasure providing care and support for Aunty for the last six years, providing companionship, shopping visits, and maintaining her independence at all times. The care assistants have all built a strong relationship with her and are looking forward to more years to come, with lots more miles and laughter on the way.

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Review from C E (Nephew of Client) published on 15 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My nonagenarian aunt’s mobility has become increasingly compromised over the last 12 months and it is only with the support of her Bluebird carers that she has been able to remain in her home environment. As she is now housebound, my aunt relies on her carers to prepare her meals and provide support
with personal hygiene; and, as a valuable side effect, the social interaction with her friendly carers is stimulating for her. As my aunt’s closest relation, but living some 60 miles away, Bluebird Care provides me with reassurance that her ongoing health and well-being is monitored daily - which I can check on the online care notes. Most of the staff are good, some are excellent.

Reply from Kelly Westwood, Care Manager at Bluebird Care North Hampshire & West Berkshire

Many thanks for your positive review, it is very much appreciated by all of the team. It has been an absolute pleasure to provide care and support for your aunt and with close communication with yourself to enable continuity, social interaction and the stimulation required. We look forward to continuing to provide care and support for your aunt.

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Review from Steven K (Son-in-law of Client) published on 12 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law had to have care following a stay in hospital left her with limited mobility over a year ago. Unfortunately we are now at a stage where her condition means she will have to move into a care home. She has had carers from Bluebird Care during this time and they have proved invaluable
in enabling her to remain at home for as long as she has. They have been friendly and professional, as well as providing her with a much needed contact. We cannot thank the staff enough for their care and compassion as well as their help.

Reply from Sammie Carr, Care Manager at Bluebird Care North Hampshire & West Berkshire

Many thanks for your review, and so lovely to hear your positive feedback. Our team takes pride in providing an excellent customer experience, keeping people safe and happy in their home and we're glad you feel we do this well. It was an absolute pleasure to support you all.
Thank you again for leaving us this response!

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Review from Liz F (Daughter of Client) published on 7 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Carers looked after my mum from April 2021 - August 2022. Their Customer Supervisor met with me initially to discuss my mum's needs and a care plan was put into action.
All visits were recorded on an app, which I had access to - this I found very useful. The Care Plan was assessed at intervals
to check that the support was appropriate and changed if necessary.
All the Carers were helpful, understanding and sensitive to the needs and requirements of my mum. They reported any concerns and these were followed up and dealt with.
My Mum had Carers coming in 3 times a day - preparation of meals, getting her up in the morning and putting her to bed. They also completed some household tasks ( hoovering, washing, general cleaning ).
My mum kept them on their toes but all of her Carers responded in a caring and sensitive manner.


Overall I found Bluebird Carers and the Office Staff to be professional and offer a friendly service.
I have no hesitation in recommending the Company

Reply from Sammie Carr, Care Manager at Bluebird Care North Hampshire & West Berkshire

Hello Liz, you really made our day! We always love to receive a positive review of the care we provide, and appreciate you taking the time to rate us!
Thank you, and have a fantastic day!

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Review from M O (Wife of Client) published on 26 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the carers are very good and will do whatever we ask for. They are very caring and also nice people to have around. They report anything that needs attention i.e. broken skin, bruises etc,
The carers are friendly and it is good when we have the ones we have got to know well they can assess how
my husband is as they know him. He also likes people he knows as it is less traumatic for him.

Reply from Sammie Carr, Care Manager at Bluebird Care North Hampshire & West Berkshire

Thank you for your review, it is great to hear such positive feedback we are so pleased your husband finds the care assistants friendly and that you have regular care assistants visiting.

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Review from C (Daughter of Client) published on 6 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing!!! Bluebird are everything you could wish to look after you or a loved one.
The Care Champion and her team are a real credit to Bluebird.
They customise the service needed just for you.
She got her team all PEG trained so my mum could come home from hospital and be cared for at home.
This
is great news, as they are now able to help more people in the community that need Support with a PEG.
I appreciate everything you have done and am very grateful.
Thank you x

Reply from Jady Starr, Registered Care Manager at Bluebird Care North Hampshire & West Berkshire

Thank you for your kind words. We are very pleased that you are happy with the service you have received. We are so glad we could get mum home after such a long wait in the hospital.
Best Wishes
Emma

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Review from Ann F (Wife of Client) published on 7 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We received friendly, cheerful, effective and efficient support in a very challenging situation. We felt the carer performed above and beyond his duty on every visit. The Bluebird team helped me through my situation admirably.

Reply from Jady Starr, Registered Care Manager at Bluebird Care North Hampshire & West Berkshire

Ann, thank you for your lovely review. We are very pleased that we were able to deliver the care that you required during your difficult time. Bluebird Care always strive to deliver a very high standard of care and we are very pleased that this was delivered to you. Please do not hesitate to get in touch with us if you need any further support in the future
Jady.

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Review from Sharon W (Daughter of Client) published on 8 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dealings with Bluebird have far exceeded my expectations. The staff I have dealt with are professional, knowledgeable, and clearly very caring. Also, they have made some very useful suggestions to help us. I was concerned that my mother would not be pleased about having help... in fact, she is delighted
with the lovely ladies who were sent to us, and she cannot wait for the next visit... we cannot praise them enough.

Reply from Jady Starr, Registered Care Manager at Bluebird Care North Hampshire & West Berkshire

Sharon, thank you so much for your lovely review. We are so pleased your mother looks forward to visits; it's a pleasure providing ongoing care and support for her.

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Current Review Score: 9.6 (9.563)

Overview of Review Score

The Review Score of 9.6 (9.563) out of 10 for Bluebird Care North Hampshire & West Berkshire is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.563 for Bluebird Care North Hampshire & West Berkshire is calculated as follows: ( (103 Excellents x 5) + (24 Goods x 4) + (13 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 144 Ratings = 4.563

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care North Hampshire & West Berkshire is based on 22 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

Meet the Team (4)

Wendy

Wendy O'Brien

Job Title: Care Manager

Care Manager

Kirsty

Kirsty Sawyer

Job Title: Customer Consultant

Joined: 2024

Kirsty has worked in care for the last 8 years with experience in nursing, residential care and also dementia care. Kirsty has worked as a care team leader and also as a team leader of an activities team. Providing outstanding care to give customers independence as much as possible is at the heart of Kirsty's care for others.

Fay

Fay Syms

Job Title: Customer Supervisor

Joined: 2025

Customer Supervisor

Tamsin

Tamsin Hudson

Job Title: Dementia Care Adviser

Joined: 2023

Tamsin’s career moved into Dementia Healthcare in 2017 after gaining an NVQ3 in Dementia Care studies during the pandemic lockdowns, in her previous role as a Dementia Adviser in Oxfordshire.  Before this, she had worked for many years as a CIPD-qualified Human Resources Generalist, working in Education/Care settings. Tamsin has always been a people-focussed person so the move into person-centred Dementia Care has been a natural progression as well as somewhat of a passion. Tamsin is delighted to be able to continue using her specialist experience, skills and dementia knowledge, with our customers affected by dementia.  She sees supporting and advising their family members as an extremely important side of her role in this new position with Bluebird Care in West Berkshire and North Hampshire.

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