Bluebird Care North Hampshire & West Berkshire

17 Plantagenet House, Kingsclere Park, Basingstoke RG20 4SW
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9.6 67 Reviews
  • Bluebird Care North Hampshire & West Berkshire, Basingstoke
Bluebird Care North Hampshire & West Berkshire is a leading care at home and Live-In provider specialising in Dementia Care.

Bluebird Care has a dedicated Dementia Care Adviser which puts them in a unique position and further demonstrates their commitment to providing outstanding care to people with dementia. Bluebird's domiciliary care covers everything from a 30-minute visit to full live-in care which means that no matter your need or complexity, you can rest assured they can help.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £30.85

This can vary depending on the type of care required

These prices are only a guideline, please contact Bluebird Care North Hampshire & West Berkshire to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Wendy O'Brien (Care Manager)

Bluebird Care North Hampshire & West Berkshire Reviews (67)

Total of 67, showing 61-67
9.6

Bluebird Care North Hampshire & West Berkshire has a Review Score of 9.6 (9.563) out of 10, based on 25 reviews in the last 2 years. Over all time Bluebird Care North Hampshire & West Berkshire has 67 reviews.

Overall Experience

  • 46
  • 16
  • 4
  • 1
  • 0

Date Published

67
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10
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42

Review from D L (Client) published on 25 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The service I receive is adequate for my need. The carers are always friendly and respectful. In this current crisis, they adopt all the necessary precautions.

Reply from Jady Starr, Registered Care Manager at Bluebird Care North Hampshire & West Berkshire

It is so nice to know that our customers think as highly about our care assistants as we do. We also really appreciate you highlighting the precautions we are taking with the current COVID19 pandemic. We pride ourselves on keeping up to date with the very latest guidance and how we interpret and implement that guidance within our business. It is gratifying to know that this is appreciated by our customers.

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Review from Judy H (Client) assisted by family/friend published on 25 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All my carers are lovely. They are patient, kind and very caring. We have good chats and they listen to what I need. Very friendly all round.

Reply from Jady Starr, Registered Care Manager at Bluebird Care North Hampshire & West Berkshire

Thank you for your wonderful words. We are truly happy that you find the care assistants lovely (we all think so too!). It is also very reassuring to know that you feel they are patient, kind and very caring. Fantastic to hear such positive things; we really appreciate you taking the time to complete this review.

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Review from P A (Client) assisted by family/friend published on 25 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are kind and helpful. I do not always receive my choice of food. The carers are usually cheerful and chatty which I like.

Reply from Jady Starr, Registered Care Manager at Bluebird Care North Hampshire & West Berkshire

When we first met, it was so emotional and lovely that we were able to provide care and support for you within 24 hours, so you didn't need to go into a care home. Since then, it has been so rewarding for us to be part of helping to keep your independence at home with the support of your family. We are a year on now, and our care assistants love visiting you for the great laughs, singalongs and chats. Thank you for the feedback regarding our home care service based near Basingstoke, North Hampshire; we will always endeavour that your choices and wishes are respected whenever possible.

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Review from Barbara H (Daughter of Client) published on 25 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers from Bluebird are always kind and reliable. They are fully trained in their jobs but the care provided is professional and comes from the heart.

Reply from Jady Starr, Registered Care Manager at Bluebird Care North Hampshire & West Berkshire

Thank you for our home care service based near Basingstoke, North Hampshire. It has been a pleasure supporting Mum for nearly 6-months now, she is such a genuine and lovely lady, and your own help and support has been vital to ensuring that she can remain at home receiving the care and support she needs. The care assistants all love to visit and have a cuppa and a chat. We have really enjoyed seeing Mum at our Care Hub, attending many of our events which always makes her smile.

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Review from John C (Wife of Client) assisted by family/friend published on 25 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The management and staff of Bluebird Care all display a very caring and courteous manner, whilst exhibiting a professional attitude. They have been particularly efficient during the COVID-19 pandemic, keeping us informed of the latest developments and adhering to those guidelines, especially those involving
clients and we thank them for this. The carers show good nursing skills and their timing is pretty good as well! We continue to be grateful to them for their kindness and care.

Reply from Jady Starr, Registered Care Manager at Bluebird Care North Hampshire & West Berkshire

Many thanks for taking the time to complete the review for our home care service based near Basingstoke, North Hampshire. We can’t believe it was four and a half years ago now since we first met with you both, and we were able to help you bring him home. It is always a pleasure to visit and provide care and support, alongside you. It certainly has been very challenging recently with COVID19 but believe it is so important to keep in regular contact with all our customers to ensure you are fully informed about what we are doing and that everybody is safe and well during this difficult time.

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Review from J A (Client) published on 25 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have now been associated with Bluebird for over two years and have found the staff to be courteous and willing, giving caring support and comfort as required.

Reply from Jady Starr, Registered Care Manager at Bluebird Care North Hampshire & West Berkshire

Thank you for such positive feedback regarding our home care service based near Basingstoke, North Hampshire. It has been a pleasure supporting you since 2015, firstly with domiciliary care and more recently with live-in care to enhance your independence and quality of life whilst living in your own home. We hope to see you back at our monthly craft and cuppa events in our Care Hub, just as soon as we can re-start them safely.

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Review from David T (Client) published on 25 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally very happy with the service. The only minor issue is timing as per schedule.

Reply from Jady Starr, Registered Care Manager at Bluebird Care North Hampshire & West Berkshire

Thank you for taking the time to post this review. We are so glad that you are very happy with the service we provide. We always strive to visit you as close to the scheduled times as possible but accept that sometimes we are delayed. Through our regular customer questionnaires and care plan reviews; we are always looking at ways of improving what we do and will continue to try to improve in any way we can.

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Current Review Score: 9.6 (9.563)

Overview of Review Score

The Review Score of 9.6 (9.563) out of 10 for Bluebird Care North Hampshire & West Berkshire is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.563 for Bluebird Care North Hampshire & West Berkshire is calculated as follows: ( (103 Excellents x 5) + (24 Goods x 4) + (13 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 144 Ratings = 4.563

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care North Hampshire & West Berkshire is based on 22 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

Meet the Team (4)

Wendy

Wendy O'Brien

Job Title: Care Manager

Care Manager

Kirsty

Kirsty Sawyer

Job Title: Customer Consultant

Joined: 2024

Kirsty has worked in care for the last 8 years with experience in nursing, residential care and also dementia care. Kirsty has worked as a care team leader and also as a team leader of an activities team. Providing outstanding care to give customers independence as much as possible is at the heart of Kirsty's care for others.

Fay

Fay Syms

Job Title: Customer Supervisor

Joined: 2025

Customer Supervisor

Tamsin

Tamsin Hudson

Job Title: Dementia Care Adviser

Joined: 2023

Tamsin’s career moved into Dementia Healthcare in 2017 after gaining an NVQ3 in Dementia Care studies during the pandemic lockdowns, in her previous role as a Dementia Adviser in Oxfordshire.  Before this, she had worked for many years as a CIPD-qualified Human Resources Generalist, working in Education/Care settings. Tamsin has always been a people-focussed person so the move into person-centred Dementia Care has been a natural progression as well as somewhat of a passion. Tamsin is delighted to be able to continue using her specialist experience, skills and dementia knowledge, with our customers affected by dementia.  She sees supporting and advising their family members as an extremely important side of her role in this new position with Bluebird Care in West Berkshire and North Hampshire.

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