Bluebird Care North Hampshire & West Berkshire

17 Plantagenet House, Kingsclere Park, Basingstoke RG20 4SW
Review Us
9.7 69 Reviews
  • Bluebird Care North Hampshire & West Berkshire, Basingstoke
Bluebird Care North Hampshire & West Berkshire is a leading care at home and Live-In provider specialising in Dementia Care.

Bluebird Care has a dedicated Dementia Care Adviser, which puts them in a unique position and further demonstrates their commitment to providing outstanding care to people with dementia. Bluebird's domiciliary care covers everything from a 30-minute visit to full live-in care which means that no matter your need or complexity, you can rest assured they can help.
Show Bluebird Care North Hampshire & West Berkshire on the Map

Care Provided by Bluebird Care North Hampshire & West Berkshire

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Wound Dressing
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £33.63 – £42.07
  • Weekly Live-in Care Fees: £1330 – £1610

This can vary depending on the type of care required

These prices are only a guideline, please contact Bluebird Care North Hampshire & West Berkshire to find out the exact price for your requirements.

Contact Bluebird Care North Hampshire & West Berkshire to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Bluebird Care North Hampshire & West Berkshire to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Wendy O'Brien (Care Manager)

Bluebird Care North Hampshire & West Berkshire Reviews (69)

9.7

Bluebird Care North Hampshire & West Berkshire has a Review Score of 9.7 (9.678) out of 10, based on 20 reviews in the last 2 years.
Over all time Bluebird Care North Hampshire & West Berkshire has 69 reviews.

Overall Experience
  • 48
  • 16
  • 4
  • 1
  • 0
Date Published
  • 69
  • 6
  • 10
  • 20
  • 49
Reviewer Connection to Bluebird Care North Hampshire & West Berkshire
  • 25
  • 16
  • 9
  • 7
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
Total of 69, showing 61-69
Review from Robert W (Client) published on 1 July 2020 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
As with any organisation, there is a variation in the input of the person attending. The female staff are good but the male staff are not very domesticated.
Unfortunately, I have a predominance of the latter so far this year.
Reply from Jady Starr, Registered Care Manager at Bluebird Care North Hampshire & West Berkshire
It is wonderful to hear that you are happy with the standards of care that our female care staff provide. We are always delighted to receive feedback on things you think we can improve, and we will…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Anne C (Client) published on 1 July 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All carers are extremely professional in their care of me, enabling me to remain in my own home.
The only negative is that carers are often not given enough travel time between calls. This can affect my two up calls, where one person arrives but has to wait for the second carer to arrive.
Reply from Jady Starr, Registered Care Manager at Bluebird Care North Hampshire & West Berkshire
Thank you for taking the time to complete this review for our home care service. It is great to hear that you find our care assistants extremely professional which is helping you to remain in your own…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from D L (Client) published on 25 June 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The service I receive is adequate for my need. The carers are always friendly and respectful. In this current crisis, they adopt all the necessary precautions.
Reply from Jady Starr, Registered Care Manager at Bluebird Care North Hampshire & West Berkshire
It is so nice to know that our customers think as highly about our care assistants as we do. We also really appreciate you highlighting the precautions we are taking with the current COVID19 pandemic.…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Judy H (Client) assisted by family/friend published on 25 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All my carers are lovely. They are patient, kind and very caring. We have good chats and they listen to what I need. Very friendly all round.
Reply from Jady Starr, Registered Care Manager at Bluebird Care North Hampshire & West Berkshire
Thank you for your wonderful words. We are truly happy that you find the care assistants lovely (we all think so too!). It is also very reassuring to know that you feel they are patient, kind and very…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from P A (Client) assisted by family/friend published on 25 June 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The carers are kind and helpful. I do not always receive my choice of food. The carers are usually cheerful and chatty which I like.
Reply from Jady Starr, Registered Care Manager at Bluebird Care North Hampshire & West Berkshire
When we first met, it was so emotional and lovely that we were able to provide care and support for you within 24 hours, so you didn't need to go into a care home. Since then, it has been so rewarding…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Barbara H (Daughter of Client) published on 25 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers from Bluebird are always kind and reliable. They are fully trained in their jobs but the care provided is professional and comes from the heart.
Reply from Jady Starr, Registered Care Manager at Bluebird Care North Hampshire & West Berkshire
Thank you for our home care service based near Basingstoke, North Hampshire. It has been a pleasure supporting Mum for nearly 6-months now, she is such a genuine and lovely lady, and your own help and…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from John C (Wife of Client) assisted by family/friend published on 25 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The management and staff of Bluebird Care all display a very caring and courteous manner, whilst exhibiting a professional attitude. They have been particularly efficient during the COVID-19 pandemic, keeping us informed of the latest developments and adhering to those guidelines, especially those involving
clients and we thank them for this. The carers show good nursing skills and their timing is pretty good as well! We continue to be grateful to them for their kindness and care.
Reply from Jady Starr, Registered Care Manager at Bluebird Care North Hampshire & West Berkshire
Many thanks for taking the time to complete the review for our home care service based near Basingstoke, North Hampshire. We can’t believe it was four and a half years ago now since we first met with…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J A (Client) published on 25 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have now been associated with Bluebird for over two years and have found the staff to be courteous and willing, giving caring support and comfort as required.
Reply from Jady Starr, Registered Care Manager at Bluebird Care North Hampshire & West Berkshire
Thank you for such positive feedback regarding our home care service based near Basingstoke, North Hampshire. It has been a pleasure supporting you since 2015, firstly with domiciliary care and more…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from David T (Client) published on 25 June 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Generally very happy with the service. The only minor issue is timing as per schedule.
Reply from Jady Starr, Registered Care Manager at Bluebird Care North Hampshire & West Berkshire
Thank you for taking the time to post this review. We are so glad that you are very happy with the service we provide. We always strive to visit you as close to the scheduled times as possible but…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.7 (9.678)

Overview of Review Score

The Review Score of 9.7 (9.678) out of 10 for Bluebird Care North Hampshire & West Berkshire is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.678 for Bluebird Care North Hampshire & West Berkshire is calculated as follows: ( (89 Excellents x 5) + (16 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 115 Ratings = 4.678
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care North Hampshire & West Berkshire is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Jan 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (2)

Meet the Team (4)

Wendy

Wendy O'Brien

Job Title: Registered Care Manager

Registered Care Manager

Kirsty

Kirsty Sawyer

Job Title: Customer Consultant Joined: 2024

Kirsty has worked in care for the last 8 years with experience in nursing, residential care and also dementia care. Kirsty has worked as a care team leader and also as a team leader of an activities team. Providing outstanding care to give customers independence as much as possible is at the heart of Kirsty's care for others.

Fay

Fay Syms

Job Title: Customer Supervisor Joined: 2025

Customer Supervisor

Tamsin

Tamsin Hudson

Job Title: Dementia Care Adviser Joined: 2023

Tamsin’s career moved into Dementia Healthcare in 2017 after gaining an NVQ3 in Dementia Care studies during the pandemic lockdowns, in her previous role as a Dementia Adviser in Oxfordshire.  Before this, she had worked for many years as a CIPD-qualified Human Resources Generalist, working in Education/Care settings. Tamsin has always been a people-focussed person so the move into person-centred Dementia Care has been a natural progression as well as somewhat of a passion. Tamsin is delighted to be able to continue using her specialist experience, skills and dementia knowledge, with our customers affected by dementia.  She sees supporting and advising their family members as an extremely important side of her role in this new position with Bluebird Care in West Berkshire and North Hampshire.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care North Hampshire & West Berkshire to verify any information. View our terms and conditions. Bluebird Care North Hampshire & West Berkshire has an Enhanced Service - more info.