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Bluebird Care North Hampshire & West Berkshire

17 Plantagenet House, Kingsclere Park, Basingstoke, Hampshire RG20 4SW
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I have seen a marked improvement in his well-being and happinesGuy R(Son of Client/Service User)
Bluebird Care North Hampshire & West Berkshire, Basingstoke

Bluebird Care North Hampshire & West Berkshire is a leading care at home provider specialising in Dementia Care. Bluebird Care has a dedicated Dementia Care Adviser, which puts them in a unique position and further demonstrates their commitment to providing outstanding care to people with dementia. Domiciliary care encompasses a range of services, from 30-minute visits to providing support for waking and sleeping nights, as well as full live-in care....  

Care Provided by Bluebird Care North Hampshire & West Berkshire

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Wound Dressing
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Daily Charges per Person

Type of carePermanentRespite
Hourly Visiting Care£33.63 - £42.07N/A
Weekly Live-in Care£1,330 - £1,610N/A

This can vary depending on the type of care required

Contact Bluebird Care North Hampshire & West Berkshire to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Group / Owner

Person in charge

  • Wendy O'Brien(Registered Care Manager)

Bluebird Care North Hampshire & West Berkshire Reviews (73)

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9.7

Bluebird Care North Hampshire & West Berkshire has a Review Score of 9.7 (9.670) out of 10, based on 18 reviews in the last 2 years. Over all time Bluebird Care North Hampshire & West Berkshire has 73 reviews.

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Showing 73 reviews matching selected criteria
Review from J A (Daughter of Client) published on 5 August 2020 Submitted via Website•
Overall Experience

The team try to meet the family's requirements to be the best of their ability. Regular visits are made by Bluebird to the house to ensure a smooth transition has been made, and all parties are happy with the situation.

↩Reply from Jady Starr, Registered Care Manager at Bluebird Care North Hampshire & West Berkshire

Many thanks for completing this review for our home care service based near Basingstoke, North Hampshire and for your very kind words. Although when we first met Dad, he was very reluctant to receive care and support at home, he has done very well, especially following the very sad loss of Mum. Our...  

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Review from Linda S (Daughter of Client) published on 5 August 2020 Submitted via Website•
Overall Experience

My dad has been having Bluebird Care for over 5-years. Carers are always competent and professional. My dad enjoys seeing them daily. The office staff are easy to deal with and always sort out any problems quickly and efficiently.

↩Reply from Jady Starr, Registered Care Manager at Bluebird Care North Hampshire & West Berkshire

Many thanks for completing this review for our home care service based near Basingstoke, North Hampshire. Dad is such a character, and its always good to see him at all the customer events that we hold at the care hub. Our care assistants love visiting Dad twice a day with the laughs and banter,...  

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Review from Fran J (Daughter of Client) published on 3 August 2020 Submitted via Website•
Overall Experience

This is the first time we have used a care provider and are currently on the minimum package - one 30 minute call per day. Mum has settled very well with the visits and is getting to know members of the team - it helps to see some regular faces each week. Carers are punctual, professional and friendly. Likewise, office staff have been available and helpful when we have had any questions regarding the service. The app is a really useful tool to keep track of visits and any relevant comments.

↩Reply from Jady Starr, Registered Care Manager at Bluebird Care North Hampshire & West Berkshire

Many thanks for completing this review for our home care service based near Basingstoke, North Hampshire and for your very kind words. Mum was reluctant to receive care and support at home initially but it's amazing how far we have come in a short time. Our care assistants love visiting weekly, and...  

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Review from Caroline C (Daughter of Client) published on 1 July 2020 Submitted via Postal Card•
Overall Experience

You have been very kind and helpful to my mother. Issues have been sorted out quickly with understanding.

↩Reply from Jady Starr, Registered Care Manager at Bluebird Care North Hampshire & West Berkshire

Thank you for this very kind review of our home care service. We are delighted that you find the care and support at home we provide for your mother very helpful. We are so pleased with your comment about how we respond quickly and sensitively to any issues that arise. We try to be as responsive as possible to all requests.

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Review from Robert W (Client / Service User) published on 1 July 2020 Submitted via Postal Card•
Overall Experience
As with any organisation, there is a variation in the input of the person attending. The female staff are good but the male staff are not very domesticated.

Unfortunately, I have a predominance of the latter so far this year.

↩Reply from Jady Starr, Registered Care Manager at Bluebird Care North Hampshire & West Berkshire

It is wonderful to hear that you are happy with the standards of care that our female care staff provide. We are always delighted to receive feedback on things you think we can improve, and we will certainly be looking at the point you raise. Thank you for taking the time to complete this review; it is much appreciated. Any further issues, please do not hesitate to contact us.

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Review from Anne C (Client / Service User) published on 1 July 2020 Submitted via Postal Card•
Overall Experience
All carers are extremely professional in their care of me, enabling me to remain in my own home.

The only negative is that carers are often not given enough travel time between calls. This can affect my two up calls, where one person arrives but has to wait for the second carer to arrive.

↩Reply from Jady Starr, Registered Care Manager at Bluebird Care North Hampshire & West Berkshire

Thank you for taking the time to complete this review for our home care service. It is great to hear that you find our care assistants extremely professional which is helping you to remain in your own home. Thank you for raising the issue about travel time for double up visits. We always strive to...  

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Review from D L (Client / Service User) published on 25 June 2020 Submitted via Postal Card•
Overall Experience

The service I receive is adequate for my need. The carers are always friendly and respectful. In this current crisis, they adopt all the necessary precautions.

↩Reply from Jady Starr, Registered Care Manager at Bluebird Care North Hampshire & West Berkshire

It is so nice to know that our customers think as highly about our care assistants as we do. We also really appreciate you highlighting the precautions we are taking with the current COVID19 pandemic. We pride ourselves on keeping up to date with the very latest guidance and how we interpret and...  

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Review from Judy H (Client / Service User) published on 25 June 2020 Submitted via Postal Card•
Overall Experience

All my carers are lovely. They are patient, kind and very caring. We have good chats and they listen to what I need. Very friendly all round.

↩Reply from Jady Starr, Registered Care Manager at Bluebird Care North Hampshire & West Berkshire

Thank you for your wonderful words. We are truly happy that you find the care assistants lovely (we all think so too!). It is also very reassuring to know that you feel they are patient, kind and very caring. Fantastic to hear such positive things; we really appreciate you taking the time to complete this review.

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Review from P A (Client / Service User) published on 25 June 2020 Submitted via Postal Card•
Overall Experience

The carers are kind and helpful. I do not always receive my choice of food. The carers are usually cheerful and chatty which I like.

↩Reply from Jady Starr, Registered Care Manager at Bluebird Care North Hampshire & West Berkshire

When we first met, it was so emotional and lovely that we were able to provide care and support for you within 24 hours, so you didn't need to go into a care home. Since then, it has been so rewarding for us to be part of helping to keep your independence at home with the support of your family. We...  

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Review from Barbara H (Daughter of Client) published on 25 June 2020 Submitted via Postal Card•
Overall Experience

The carers from Bluebird are always kind and reliable. They are fully trained in their jobs but the care provided is professional and comes from the heart.

↩Reply from Jady Starr, Registered Care Manager at Bluebird Care North Hampshire & West Berkshire

Thank you for our home care service based near Basingstoke, North Hampshire. It has been a pleasure supporting Mum for nearly 6-months now, she is such a genuine and lovely lady, and your own help and support has been vital to ensuring that she can remain at home receiving the care and support she...  

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Review from John C (Wife of Client) published on 25 June 2020 Submitted via Postal Card•
Overall Experience

The management and staff of Bluebird Care all display a very caring and courteous manner, whilst exhibiting a professional attitude. They have been particularly efficient during the COVID-19 pandemic, keeping us informed of the latest developments and adhering to those guidelines, especially those involving clients and we thank them for this. The carers show good nursing skills and their timing is pretty good as well! We continue to be grateful to them for their kindness and care.

↩Reply from Jady Starr, Registered Care Manager at Bluebird Care North Hampshire & West Berkshire

Many thanks for taking the time to complete the review for our home care service based near Basingstoke, North Hampshire. We can’t believe it was four and a half years ago now since we first met with you both, and we were able to help you bring him home. It is always a pleasure to visit and provide...  

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Review from J A (Client / Service User) published on 25 June 2020 Submitted via Postal Card•
Overall Experience

I have now been associated with Bluebird for over two years and have found the staff to be courteous and willing, giving caring support and comfort as required.

↩Reply from Jady Starr, Registered Care Manager at Bluebird Care North Hampshire & West Berkshire

Thank you for such positive feedback regarding our home care service based near Basingstoke, North Hampshire. It has been a pleasure supporting you since 2015, firstly with domiciliary care and more recently with live-in care to enhance your independence and quality of life whilst living in your...  

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Review from David T (Client / Service User) published on 25 June 2020 Submitted via Postal Card•
Overall Experience

Generally very happy with the service. The only minor issue is timing as per schedule.

↩Reply from Jady Starr, Registered Care Manager at Bluebird Care North Hampshire & West Berkshire

Thank you for taking the time to post this review. We are so glad that you are very happy with the service we provide. We always strive to visit you as close to the scheduled times as possible but accept that sometimes we are delayed. Through our regular customer questionnaires and care plan...  

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 03 January 2020
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledOutstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

News (0)

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Awards / Recognitions (3)

  • 29 May 2026Recipient: Bluebird Care
  • 31 May 2023Recipient: Bluebird Care
  • 31 Mar 2022Recipient: Bluebird Care

Meet the Team (4)

Wendy O'Brien
Wendy O'BrienJob Title:Registered Care Manager

Registered Care Manager

Fay Syms
Fay SymsJob Title:Customer SupervisorJoined: 2025

Customer Supervisor

Stacey Pearson
Stacey PearsonJob Title:Customer SupervisorJoined: 2025

information to follow

Tamsin Hudson
Tamsin HudsonJob Title:Dementia Care AdviserJoined: 2023

Tamsin’s career moved into Dementia Healthcare in 2017 after gaining an NVQ3 in Dementia Care studies during the pandemic lockdowns, in her previous role as a Dementia Adviser in Oxfordshire. Before this, she had worked for many years as a CIPD-qualified Human Resources Generalist, working in Education/Care settings. Tamsin has always been a people-focused person, so the move into person-centred Dementia Care has been a natural progression as well as somewhat of a passion. Tamsin is delighted to be able to continue using her specialist experience, skills and dementia knowledge, with our customers affected by dementia. She sees supporting and advising their family members as an extremely important side of her role in this new position with Bluebird Care in West Berkshire and North Hampshire.

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