Cumbria Quality Care

3 Mereside, Greenbank Road, Eden Business Park, Penrith CA11 9FB
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37 Reviews
  • Cumbria Quality Care, Penrith
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Care Provided

Types of Home Care

  • Visiting Care

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Other Care Provided

  • Dementia
  • Mental Health Condition
  • Visual / Hearing Impairment

Good to Know

Owner

  • Cumbria Quality Care Limited

Person in charge

  • Sharon Baxter (Manager)
Are you the Owner/Manager of Cumbria Quality Care? View your Advertising Options

Cumbria Quality Care Reviews (37)

Over all time Cumbria Quality Care has 37 reviews.

Overall Experience
  • 21
  • 16
  • 0
  • 0
  • 0
Date Published
  • 37
  • 0
  • 0
  • 0
  • 37
Reviewer Connection to Cumbria Quality Care
  • 11
  • 11
  • 6
  • 3
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 37, showing 21-37
Review from Ian S (Son of Client) published on 4 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The services provided by CQC were excellent in all respects. The carers went out of their way to treat mum with kindness, friendliness, dignity and respect at all times.
The office staff were professional, always available and communication was perfect.
The whole team made mums last few months in
her own home possible in the best of ways. We can't thank them enough and would recommend them without hesitation. Thank you C.Q.C.
  • Staff
  • Care / Support
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  • Treated with Dignity
  • Value for Money
Review from Julia (Cousin of Client) assisted by family/friend published on 4 November 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers are kind, patient, helpful, reliable and have a good sense of humour! They have been well chosen.
  • Staff
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  • Management
  • Treated with Dignity
  • Value for Money
Review from Elizabeth R (Wife of Client) published on 12 October 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has mixed dementia and not always the easiest person to be with but all the ladies who worked with him were professional at all times and were consistently patient with him whilst respecting his dignity. I cannot thank them enough for all they have done, they definitely improved the quality
of his life. I have no hesitation in recommending them to other families needing support and assistance. All the office staff have been really helpful and supportive to me which is essential as the last thing I needed was more stress.
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  • Treated with Dignity
  • Value for Money
Review from Susan W (Client) published on 11 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with service when things go wrong they are sorted quickly.
  • Staff
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  • Management
  • Treated with Dignity
  • Value for Money
Review from Janet S (Daughter of Client) published on 7 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First class. Highly recommended. Communication and day to day support has been fantastic. Mum has not been easy to care for as her dementia is now quite advanced but they have always kept to a small and consistent staff team which has been so important. Staff are very able, genuinely caring and have
a very good understanding of mum's needs and what is required.
The manager is so supportive. He has always really listened and shown tremendous insight into our particular and changing circumstances; and mum's condition and what is needed. He has worked really hard to ensure an effective partnership with me and an effective care plan for mum.
The agency are genuinely committed to a high quality, responsive and effective care and I believe they have achieved this for us and have lived up to their name. They are invaluable allies and have enabled us to care for mum at home despite her difficulties. I would not swap them for anyone else and we have tried/experienced others.
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  • Treated with Dignity
  • Value for Money
Review from John C (Son of Client) published on 10 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My parents were struggling to stay together in their own home, my father had terminal cancer and my mother was diagnosed with mixed dementia. I lived 400 miles away from their home. Cumbria Quality Care came 16 times a week and assisted with cooking, cleaning and shopping. Everyone associated with the
company treated my parents with sensitivity, respect and all aspects of care provided was of an incredibly high standard. I cannot praise them highly enough.
  • Staff
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  • Treated with Dignity
  • Value for Money
Review from Richard C (Client) published on 28 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent staff/company provide first class care. All clients needs are met by caring, considerate staff who treat us as individuals both on the ground and in the office.
  • Staff
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  • Treated with Dignity
  • Value for Money
Review from Margaret M (Client) published on 25 April 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I would summarise my care as adequate. The majority of my carers are very good. However, in some cases the agreed timetable hasn't been kept to (very late in some cases).
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  • Treated with Dignity
  • Value for Money
Review from Dorothy S (Client) published on 13 April 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
They give a good, value for money service. Efficient, time keeping and caring service and I appreciate their help that they give me.
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  • Treated with Dignity
  • Value for Money
Review from M T (Client) published on 30 March 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
J S Quality Care are good, nothing to complain about. Understanding when I have to phone - is good and patient.
Quite a lot of carers, but generally very satisfactory. One in particular is very good.
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  • Treated with Dignity
  • Value for Money
Review from V M (Daughter of Client) assisted by family/friend published on 30 March 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
- Don't seem to come exactly on time, I do understand that there are a lot of people involved.
- Shower: for 30 mins is very good value for money.
- Some phone calls from us to them, not always passed on, messages missed, but very apologetic.
- Mum acknowledges the fact that not everyone gels, mum
says "it's a very good job on the whole".
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  • Treated with Dignity
  • Value for Money
Review from Elizabeth B (Client) published on 2 November 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Carers are always extremely helpful, interested and engaging. Their weak spot is making beds. They are probably used to duvets but I am old fashioned using sheets and blankets.
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Review from John B (Client) published on 7 October 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
J S Quality provide care once a week i.e bath and dressing because of mobility problems. I have the carer each week and on occasions call on a sitting service both are very good.
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Review from Myra S (Wife of Client) published on 6 October 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers who come to my husband are all excellent. We find them all very helpful and cheerful.
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  • Treated with Dignity
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Review from Bert C (Client) published on 2 October 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good service in keeping our home in as good condition as possible. All domestic washing, cleaning and hovering is to a high standard. Staff are well trained and are receptive to suggestions of improvement to their service provided. Companionship and shopping are very good and things required are
usually obtained. I am personally happy with all of the staff.
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  • Treated with Dignity
  • Value for Money
Review from Alan W (Grandson of Client) published on 29 September 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
JS Quality Care Ltd were supportive, helpful and very patient. They were flexible and responded quickly as our circumstances changed.
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  • Treated with Dignity
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Review from Richard C (Client) published on 25 September 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
JS Quality Care are an extremely professional and caring company who go out of their way to assist. All their staff are very good.
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Overview of Review Score

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Feb 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (1)

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